ServiceNow Senior Business Analyst

Remote

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We # GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Business Analyst. We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We # GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

What You Will Be Doing

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function IRM
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

What You Bring Along

• 5+ years of experience working experience as a Business Analyst
• Proven ServiceNow experience with expertise in IRM.
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
• Understanding of Agile/Scrum methodologies
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Good documentation and stakeholder communication skills

Education:

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:

• ServiceNow CSA certification

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote opportunity and we would be interested in applicants based in Canadian timezones at this time.

Senior Software Engineer - Grafana Databases, SRE

The Opportunity:

We are looking for a Senior Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions.

What You’ll Be Doing:

The SRE team is embedded within the Mimir and Loki squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. We seek a senior engineer operating at the intersection of customer needs, production systems, and product engineering. In this role, you will:

• Partner closely with product engineering squads (embedded model)
• Own production reliability for high-SLA and complex customer environments
• Design and implement automation to scale our reliability practices
• Ensuring our customers meet our SLO targets
• Define and evolve per-tenant SLOs and reliability models
• Proactively reduce SLO burn to prevent repeat incidents
• Serving as a primary escalation point and on-call for relevant incidents
• Lead customer-impacting incident response and post-incident reviews
• Contribute to design docs and code reviews
• Influence feature design to ensure production scalability and operability
• Build automation to eliminate toil where needed
• Improve alert quality and reduce noisy escalations

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5⁄3, Claude Opus 4.6, Gemini 3 Pro).

What Makes You a Great Fit:

• Regular 1:1s to with your manager and colleagues
• Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc.
• Improve observability of customers within their environments
• Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands
• Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle.
• Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs
• Participate in PR review and collaborating with other engineers on their Design Docs
• Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality
• Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary

Requirements:

• 6+ years engineering experience, 3+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Experience operating multi-tenant systems in production
• Strong experience designing and implementing SLOs
• Experience with one or more programming languages (e.g. Go, Python, Java, etc)
• Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
• Excellent problem-solving and troubleshooting skills.
• Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
• Ability to reason about performance, scaling, and failure modes
• Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
• Ability to partner deeply with product engineering teams
• We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

Compensation & Rewards:

In Canada, the compensation range for this role is CAD 164,490 - CAD 197,389. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote opportunity and we would be interested in applicants based in US timezones at this time.

Senior Software Engineer - Grafana Databases, SRE

The Opportunity:

We are looking for a Senior Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions.

What You’ll Be Doing:

The SRE team is embedded within the Mimir and Loki squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. We seek a senior engineer operating at the intersection of customer needs, production systems, and product engineering. In this role, you will:

• Partner closely with product engineering squads (embedded model)
• Own production reliability for high-SLA and complex customer environments
• Design and implement automation to scale our reliability practices
• Ensuring our customers meet our SLO targets
• Define and evolve per-tenant SLOs and reliability models
• Proactively reduce SLO burn to prevent repeat incidents
• Serving as a primary escalation point and on-call for relevant incidents
• Lead customer-impacting incident response and post-incident reviews
• Contribute to design docs and code reviews
• Influence feature design to ensure production scalability and operability
• Build automation to eliminate toil where needed
• Improve alert quality and reduce noisy escalations

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5⁄3, Claude Opus 4.6, Gemini 3 Pro).

What Makes You a Great Fit:

• Regular 1:1s to with your manager and colleagues
• Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc.
• Improve observability of customers within their environments
• Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands
• Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle.
• Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs
• Participate in PR review and collaborating with other engineers on their Design Docs
• Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality
• Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary

Requirements:

• 6+ years engineering experience, 3+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Experience operating multi-tenant systems in production
• Strong experience designing and implementing SLOs
• Experience with one or more programming languages (e.g. Go, Python, Java, etc)
• Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
• Excellent problem-solving and troubleshooting skills.
• Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
• Ability to reason about performance, scaling, and failure modes
• Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
• Ability to partner deeply with product engineering teams
• We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

Compensation & Rewards:

In the United States, the compensation range for this role is USD 154,445 - USD 185,334. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

ServiceNow Senior Business Analyst

Remote

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We # GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Business Analyst. We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We # GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

What You Will Be Doing

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function IRM
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

What You Bring Along

• 5+ years of experience working experience as a Business Analyst
• Proven ServiceNow experience with expertise in IRM.
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
• Understanding of Agile/Scrum methodologies
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Good documentation and stakeholder communication skills

Education:

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:

• ServiceNow CSA certification

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote opportunity and we would be interested in applicants based in Canadian timezones at this time.

Senior Software Engineer - Grafana Databases, SRE

The Opportunity:

We are looking for a Senior Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions.

What You’ll Be Doing:

The SRE team is embedded within the Mimir and Loki squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. We seek a senior engineer operating at the intersection of customer needs, production systems, and product engineering. In this role, you will:

• Partner closely with product engineering squads (embedded model)
• Own production reliability for high-SLA and complex customer environments
• Design and implement automation to scale our reliability practices
• Ensuring our customers meet our SLO targets
• Define and evolve per-tenant SLOs and reliability models
• Proactively reduce SLO burn to prevent repeat incidents
• Serving as a primary escalation point and on-call for relevant incidents
• Lead customer-impacting incident response and post-incident reviews
• Contribute to design docs and code reviews
• Influence feature design to ensure production scalability and operability
• Build automation to eliminate toil where needed
• Improve alert quality and reduce noisy escalations

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5⁄3, Claude Opus 4.6, Gemini 3 Pro).

What Makes You a Great Fit:

• Regular 1:1s to with your manager and colleagues
• Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc.
• Improve observability of customers within their environments
• Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands
• Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle.
• Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs
• Participate in PR review and collaborating with other engineers on their Design Docs
• Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality
• Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary

Requirements:

• 6+ years engineering experience, 3+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Experience operating multi-tenant systems in production
• Strong experience designing and implementing SLOs
• Experience with one or more programming languages (e.g. Go, Python, Java, etc)
• Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
• Excellent problem-solving and troubleshooting skills.
• Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
• Ability to reason about performance, scaling, and failure modes
• Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
• Ability to partner deeply with product engineering teams
• We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

Compensation & Rewards:

In Canada, the compensation range for this role is CAD 164,490 - CAD 197,389. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote opportunity and we would be interested in applicants based in US timezones at this time.

Senior Software Engineer - Grafana Databases, SRE

The Opportunity:

We are looking for a Senior Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions.

What You’ll Be Doing:

The SRE team is embedded within the Mimir and Loki squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. We seek a senior engineer operating at the intersection of customer needs, production systems, and product engineering. In this role, you will:

• Partner closely with product engineering squads (embedded model)
• Own production reliability for high-SLA and complex customer environments
• Design and implement automation to scale our reliability practices
• Ensuring our customers meet our SLO targets
• Define and evolve per-tenant SLOs and reliability models
• Proactively reduce SLO burn to prevent repeat incidents
• Serving as a primary escalation point and on-call for relevant incidents
• Lead customer-impacting incident response and post-incident reviews
• Contribute to design docs and code reviews
• Influence feature design to ensure production scalability and operability
• Build automation to eliminate toil where needed
• Improve alert quality and reduce noisy escalations

Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership.

We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5⁄3, Claude Opus 4.6, Gemini 3 Pro).

What Makes You a Great Fit:

• Regular 1:1s to with your manager and colleagues
• Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc.
• Improve observability of customers within their environments
• Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands
• Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle.
• Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs
• Participate in PR review and collaborating with other engineers on their Design Docs
• Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality
• Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary

Requirements:

• 6+ years engineering experience, 3+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
• Experience operating multi-tenant systems in production
• Strong experience designing and implementing SLOs
• Experience with one or more programming languages (e.g. Go, Python, Java, etc)
• Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
• Excellent problem-solving and troubleshooting skills.
• Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
• Ability to reason about performance, scaling, and failure modes
• Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
• Ability to partner deeply with product engineering teams
• We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

Compensation & Rewards:

In the United States, the compensation range for this role is USD 154,445 - USD 185,334. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Narvar is growing! We are looking for Full stack Software Engineers that enjoy working on both APIs and UIs. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Fullmstack Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like Typescript, React, Go, Java, and GraphQL to ship complex features that drive millions of views.

You’ll join the team behind Narvar Secure and Narvar Assist — our package-protection and claims products. Secure lets shoppers opt in to shipping protection at checkout and file loss, theft, or damage claims through a branded, self-service portal. Assist uses AI and machine learning to enhance delivery-claim decisions and detect fraud in real time, resolving issues for shoppers while protecting our retailers from abuse. You’ll own live, consumer-facing claim experiences end to end — from storefront integrations (Shopify, Salesforce Commerce Cloud) and embeddable widgets, through a shared, claim-decisioning platform.

For this role, you should be located in Canada and able to work within EST/EDT OR PST hours. We are fully remote.

Day-to-day

Frontend Development (Primary Focus)

• Implement new product features & support/ extend existing ones
• Build frontend platform components leveraged across our internal, external products and ecommerce storefronts like Shopify, Salesforce etc
• Work with product and design teams toTranslate product and design work (Figma) into robust, accessible, high-performance UI components
• Own frontend architecture decisions and uphold code-quality standards alongside other senior engineers, and mentor teammates through code review

Backend Development (Secondary Focus)

• Contribute to development and maintenance of backend services using primarily Golang, Node.js
• Understanding of google cloud platform (GCP), CI/CD and be able to deploy code and infrastructure components
• Work with datastores like PostgreSQL, Cloud Spanner, BigQuery, and Bigtable
• Understand and implement RESTful or GraphQL APIs

What We’re Looking For

• You have 6+ years of experience building reliable, scalable, and high-quality systems
• AI-first development — you treat AI (e.g., Claude) as your primary engineering surface, orchestrating, reviewing, and shipping through it rather than hand-writing code. You’re genuinely curious about your own AI workflow — continually experimenting, refining, and staying on the leading edge of what these tools can do — and you help the team do the same by sharing what works.
• Experience in building consumer facing applications with a frontend framework(s), such as React (preferable), Svelte Angular, Vue or Ember
• Experience building well-designed software with NodeJS or Golang
• Experience developing consumer facing applications consuming various APIs from a microservice backend system
• Experience with cloud platforms such as AWS, Azure, or GCP is a plus.
• Knowledge of full development life cycle and computer science fundamentals
• Strong focus on code quality and code reviews
• Experience with mentoring other engineers
• Previous startup experience strongly preferred with growth and product engineering mindset

Why Narvar?

We’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That’s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you’ve ever bought something online, there’s a good chance you’ve used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.

The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.

Narvar Pay Range

$141,000—$198,000 CAD

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Narvar is growing! We are looking for Full stack Software Engineers that enjoy working on both APIs and UIs. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Fullmstack Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like Typescript, React, Go, Java, and GraphQL to ship complex features that drive millions of views.

You’ll join the team behind Narvar Secure and Narvar Assist — our package-protection and claims products. Secure lets shoppers opt in to shipping protection at checkout and file loss, theft, or damage claims through a branded, self-service portal. Assist uses AI and machine learning to enhance delivery-claim decisions and detect fraud in real time, resolving issues for shoppers while protecting our retailers from abuse. You’ll own live, consumer-facing claim experiences end to end — from storefront integrations (Shopify, Salesforce Commerce Cloud) and embeddable widgets, through a shared, claim-decisioning platform.

For this role, you should be located in Canada and able to work within EST/EDT OR PST hours. We are fully remote.

Day-to-day

Frontend Development (Primary Focus)

• Implement new product features & support/ extend existing ones
• Build frontend platform components leveraged across our internal, external products and ecommerce storefronts like Shopify, Salesforce etc
• Work with product and design teams toTranslate product and design work (Figma) into robust, accessible, high-performance UI components
• Own frontend architecture decisions and uphold code-quality standards alongside other senior engineers, and mentor teammates through code review

Backend Development (Secondary Focus)

• Contribute to development and maintenance of backend services using primarily Golang, Node.js
• Understanding of google cloud platform (GCP), CI/CD and be able to deploy code and infrastructure components
• Work with datastores like PostgreSQL, Cloud Spanner, BigQuery, and Bigtable
• Understand and implement RESTful or GraphQL APIs

What We’re Looking For

• You have 6+ years of experience building reliable, scalable, and high-quality systems
• AI-first development — you treat AI (e.g., Claude) as your primary engineering surface, orchestrating, reviewing, and shipping through it rather than hand-writing code. You’re genuinely curious about your own AI workflow — continually experimenting, refining, and staying on the leading edge of what these tools can do — and you help the team do the same by sharing what works.
• Experience in building consumer facing applications with a frontend framework(s), such as React (preferable), Svelte Angular, Vue or Ember
• Experience building well-designed software with NodeJS or Golang
• Experience developing consumer facing applications consuming various APIs from a microservice backend system
• Experience with cloud platforms such as AWS, Azure, or GCP is a plus.
• Knowledge of full development life cycle and computer science fundamentals
• Strong focus on code quality and code reviews
• Experience with mentoring other engineers
• Previous startup experience strongly preferred with growth and product engineering mindset

Why Narvar?

We’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That’s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you’ve ever bought something online, there’s a good chance you’ve used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.

The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.

Narvar Pay Range

$141,000—$198,000 CAD

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Narvar is growing! We are looking for Full stack Software Engineers that enjoy working on both APIs and UIs. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Fullmstack Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like Typescript, React, Go, Java, and GraphQL to ship complex features that drive millions of views.

You’ll join the team behind Narvar Secure and Narvar Assist — our package-protection and claims products. Secure lets shoppers opt in to shipping protection at checkout and file loss, theft, or damage claims through a branded, self-service portal. Assist uses AI and machine learning to enhance delivery-claim decisions and detect fraud in real time, resolving issues for shoppers while protecting our retailers from abuse. You’ll own live, consumer-facing claim experiences end to end — from storefront integrations (Shopify, Salesforce Commerce Cloud) and embeddable widgets, through a shared, claim-decisioning platform.

For this role, you should be located in Canada and able to work within EST/EDT OR PST hours. We are fully remote.

Day-to-day

Frontend Development (Primary Focus)

• Implement new product features & support/ extend existing ones
• Build frontend platform components leveraged across our internal, external products and ecommerce storefronts like Shopify, Salesforce etc
• Work with product and design teams toTranslate product and design work (Figma) into robust, accessible, high-performance UI components
• Own frontend architecture decisions and uphold code-quality standards alongside other senior engineers, and mentor teammates through code review

Backend Development (Secondary Focus)

• Contribute to development and maintenance of backend services using primarily Golang, Node.js
• Understanding of google cloud platform (GCP), CI/CD and be able to deploy code and infrastructure components
• Work with datastores like PostgreSQL, Cloud Spanner, BigQuery, and Bigtable
• Understand and implement RESTful or GraphQL APIs

What We’re Looking For

• You have 6+ years of experience building reliable, scalable, and high-quality systems
• AI-first development — you treat AI (e.g., Claude) as your primary engineering surface, orchestrating, reviewing, and shipping through it rather than hand-writing code. You’re genuinely curious about your own AI workflow — continually experimenting, refining, and staying on the leading edge of what these tools can do — and you help the team do the same by sharing what works.
• Experience in building consumer facing applications with a frontend framework(s), such as React (preferable), Svelte Angular, Vue or Ember
• Experience building well-designed software with NodeJS or Golang
• Experience developing consumer facing applications consuming various APIs from a microservice backend system
• Experience with cloud platforms such as AWS, Azure, or GCP is a plus.
• Knowledge of full development life cycle and computer science fundamentals
• Strong focus on code quality and code reviews
• Experience with mentoring other engineers
• Previous startup experience strongly preferred with growth and product engineering mindset

Why Narvar?

We’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That’s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you’ve ever bought something online, there’s a good chance you’ve used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.

The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.

Narvar Pay Range

$141,000—$198,000 CAD

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

Headquarters: Remote
URL: https://www.toptal.com/

About the Role

We're looking for an Oracle Integration Cloud Consultant who can own enterprise integration work end to end — discovery, architecture, implementation, migration, and production support. This isn't a "follow the ticket" role: you'll independently design and build production-grade OIC integrations connecting Oracle applications with ecommerce, ERP, CRM, finance, and supply chain platforms. If you know OIC 3 inside and out and want variety across projects and industries, this is built for that.

What You'll Do

• Design and build integrations using Oracle Integration Cloud, including Oracle and third-party adapter configuration

• Develop scheduled, event-driven, batch, and API-based integrations

• Create data mappings, transformations, validations, and orchestration workflows

• Integrate Oracle applications with ecommerce, ERP, CRM, finance, and supply chain platforms

• Implement error handling, retries, monitoring, logging, and alerting

• Define data contracts and technical documentation

• Troubleshoot integration and connectivity issues across environments

• Support deployments across development, testing, and production

• Evaluate integration architectures, platform costs, and alternative approaches

• Collaborate directly with application, infrastructure, and business teams

What You Bring

• Strong hands-on experience with Oracle Integration Cloud, preferably OIC 3

• Experience building and deploying production-grade integration flows

• Experience with at least one Oracle enterprise application (JD Edwards, Oracle ERP Cloud, E-Business Suite, PeopleSoft, or Siebel)

• Strong knowledge of REST, SOAP, JSON, XML, webhooks, authentication, and data mapping

• Experience with scheduled, event-driven, synchronous, and asynchronous integration patterns

• Experience with error handling, monitoring, troubleshooting, and operational support

• Familiarity with Oracle Cloud Infrastructure

• Strong communication, documentation, and independent problem-solving skills

Nice to Have

• Experience with JD Edwards adapters or JDE Orchestrator

• Ecommerce platform integration experience

• OIC cost modeling or process automation experience

• Gen2-to-Gen3 migration experience

• OCI AI services or MCP integration experience

Why This Role

• Variety: Multiple industries and project types — discovery, architecture, migration, and production support

• Growth path: Potential to contribute as a developer, technical lead, or integration architect depending on project scope

• Exposure: Enterprise ERP, ecommerce, cloud, and AI-enabled integration work

• Longevity: Real potential for follow-on engagements beyond the initial project

 

To apply: https://weworkremotely.com/remote-jobs/toptal-oracle-integration-cloud-oic-consultant

Headquarters: Remote
URL: https://www.toptal.com/

About the Role

We're looking for a Technical Program Manager to lead complex SAP master data transformation programs — spanning S/4HANA migrations, master data governance, and cross-domain data architecture. This isn't a role for someone who manages timelines from the sidelines: you'll need real technical depth in SAP MDG and master data design to make credible calls, sequence cutovers, and serve as the authoritative technical voice across delivery, functional, and platform teams. If you can pair program leadership with hands-on SAP architecture fluency, this role gives you ownership over both the "how" and the "when."

What You'll Do

• Own program-level planning and sequencing for SAP master data initiatives, including migration cutover timing, dependency mapping, and freeze procedures

• Serve as the authoritative technical advisor across delivery, functional, and platform teams on master data architecture decisions

• Define and oversee the target-state data model across master data domains (e.g., Customer/Business Partner, Material, Vendor, Finance)

• Lead design conversations on conversion strategy, hierarchy/classification structures, and golden-record/system-of-record rules

• Set technical standards for data model extensions, custom fields, and governance workflows (e.g., SAP MDG, BRF+, change request design)

• Own the mock-load cadence, defect triage process, and reconciliation framework, ensuring data integrity through migration

• Coordinate cross-functional teams to manage risk, resolve blockers, and keep migration programs on schedule and in scope

• Provide architectural review for new integrations and downstream distribution patterns touching master data

• Maintain transparent stakeholder communication, including status reporting, milestone tracking, and translating technical complexity for business audiences

What You Bring

• 10+ years of experience in SAP master data architecture, data architecture, or technical program management within SAP environments

• Experience with at least one full lifecycle S/4HANA implementation or ECC to S/4 conversion, ideally including Business Partner conversion

• Hands-on technical depth in SAP MDG or equivalent master data governance tooling

• Strong understanding of data modeling, hierarchy/classification design, and migration methodology (e.g., SAP Migration Cockpit, LSMW)

• Familiarity with integration patterns such as ALE/IDoc, DRF/SOA, OData/REST APIs

• Proven ability to manage program-level risk, scope, budget, and cross-functional coordination

• Strong written and verbal communication skills, with the ability to translate complex technical concepts for business stakeholders

Nice to Have

• SAP Certified Application Associate — Master Data Governance, S/4HANA Sourcing & Procurement, or Finance

• PMP or other project/program management certification

• TOGAF 9 or 10

• CDMP (Certified Data Management Professional)

• Experience with data quality tools such as SAP Information Steward, Syniti, Stibo, Collibra, or Informatica MDM

Why This Role

• Real technical ownership: Lead architecture decisions, not just status meetings

• High-stakes scope: Own outcomes that determine the integrity of an entire S/4HANA master data landscape

• Cross-functional influence: Serve as the technical anchor across delivery, functional, and platform teams

• Depth and breadth: Combine program leadership with deep, hands-on SAP expertise

 

To apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-sap-master-data-s-4hana-migration-remote

Data & Society is an independent nonprofit research organization studying the social implications of data-centric technologies and automation. We recognize that the same innovative technologies that may benefit society can also be abused to invade privacy, provide new tools of discrimination, foreclose opportunity, and harm individuals and communities. Through original research and inclusive engagement, we work to ensure that empirical evidence and respect for human dignity guide how technology is developed and governed.

The Role

Data & Society is seeking a Senior Researcher, AI Civics who is a subject-matter expert who will serve as a lead contributor on an ambitious, two-year program at Data & Society focused on civic action and community control over AI. Drawing primarily on participatory methods, particularly participatory action research methods, the Senior Researcher will be primarily responsible for one or more inter-organizational partnerships with organizations — especially one or more national partner organizations working in the domain of K-12 education, labor, faith, or advocacy.

The AI Civics program is a newly-launched effort planning to amplify the tools of civic participation to help the public to directly shape the role that AI plays in society, surfacing civic tools the public can use to exert political power over AI systems and tech platforms at the community level. The program will co-create toolkits and training resources with anchor partner organizations, diffuses these resources through a train-the-trainer model, and builds towards a national civic coalition demanding democratic accountability over AI. This program also contributes to Data & Society’s strategic priority of building network power.

The Senior Researcher will be responsible for executing mission-critical co-design and participatory research projects as part of the AI Civics program at Data & Society.

This position will report to the Program Director and is fully remote and will begin in September 2026 with an end date of May 31, 2028.

The Candidate

This role will operate at the intersection of partnership relationship management, policy and design research, and curriculum co-design. Specifically, the Senior Researcher will collaborate closely with the AI Civics Program Director and team to co-produce educational materials and other public-facing outputs with partners and community members, such as case studies, templates, reports, research papers, blogs, and public-facing writing. They may also be required to report to organization leadership on the goals of the program and research progress as well as represent D&S in other public venues. They will also participate and help plan research team events and public writing and speaking engagements.

This role requires strong organizational, analytic, and writing skills, and the ability to express ideas and thoughts with academic literature in their discipline. They should be comfortable completing solo research projects, as well as collaborating with and directing contractors and other collaborators. They must be able to dedicate full-time focus toward the research program of AI Civics.

Primary Responsibilities

Participatory Research

• Draw on expertise in participatory research methods to cultivate and steward relationships with partner organization staff, community members and leaders, allied organizations, and/or public sector workers.
• Lead one or more collaborative relationship(s) with an anchor partner and their local members and constituents for the co-creation and diffusion of AI Civics resources using participatory methods, especially participatory action research.
• Co-develop and direct the iterative improvement of toolkits, facilitation guides, and training curricula. Help coordinate and/or run piloting, feedback collection, and revision cycles, rooted in community needs and interests to advance the AI Civics objectives.
• Produce D&S case studies, educational materials, templates, reports, academic publications, lectures, and public writing on those topics.
• Partner with the Program Director with facilitation preparation for co-design workshops, train-the-trainer sessions, and participatory research activities with anchor partner organizations and their local member cohorts.
• Drive forward programmatic work, including developing research questions, strategies, and new external partnerships, in close collaboration with the AI Civics Program Director.
• Coordinate across internal teams to produce public outputs from the program.
• Contribute to the Data & Society research culture and community, including regularly joining Research team meetings, seminars, and events.

Network Engagement

• Assist with communications to the AI Civics partner network, including updates, event announcements, and follow-up summary notes and agreements from convenings.

Fundraising

• Participate in fundraising efforts, such as applying for grants and drafting materials for the Development Team to use.

Organizational Development

• Contribute to the intellectual life of the organization as an active participant in internal programming: attending talks, participating in seminars or reading groups, and contributing to the development of research management practices.
• Attend whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training and social events.
• Participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees.

Skills & Qualifications

Required Qualifications

• Graduate degree or equivalent required.
• Expertise in one or more sectors of interest to the program: K-12 education, labor, faith groups, or another institutional pillar of civic life as it relates to data-centric technologies and AI.
• Minimum of 7- 10 years experience in research organizations or research environment within organizations (university, public policy, advocacy, government, etc), inclusive of graduate work.
• Expertise in participatory research methods and strong research skills required.
• Strong track record of seeing research through to publication.
• Public profile and ability to connect with non-academic audiences via writing and speaking.
• Strong interpersonal skills and demonstrated experience working with colleagues to see research through to successful outcomes.
• Ability to coordinate and conduct in-depth qualitative research.
• Comfort with a fast-paced work environment at a rapidly evolving organization.
• Strong organizational, analytic, and writing skills, and familiarity with academic literature in their discipline.
• Ability to coordinate with other team members and the D&S community.

Preferred Qualifications

• Doctoral degree in information science, education, social sciences, or similar field.
• Established contributions to and/or relationships with relevant organizations within a theme of interest to the program, such as K-12 education, labor, faith groups, advocacy groups, or similar.
• Experience with civic engagement, organizing, or similar activities, ideally in a nonprofit, labor, advocacy, research, or public interest technology context.
• Experience in education, research, design, program evaluation, and/or policy applied in organizational contexts.
• Familiarity with relevant academic literature across several areas, developing or deep mastery in one or two areas.
• Willingness to dedicate a full-time level of effort to the AI Civics program for the duration of the program.

Core Competencies

• Strong communication skills; exhibits good listening and comprehension, as well as outstanding writing and editorial ability.
• Demonstrated ability to manage complex projects with inter-organizational dependencies
• Familiarity with issues around the intersection of technology and public power.
• Strong analytical, reasoning, organizational, argumentation, and problem-solving skills.
• Confronts difficult situations, adapts to changes in the work environment, maintains objectivity, able to deal with frequent change, delays, or unexpected events, changes approach or method to best fit the situation.
• Leadership ability to make timely decisions, includes appropriate people in decision-making process, exhibits sound and accurate judgement.
• Displays ability to facilitate groups to come to consensus.
• Inspires respect and trust, exhibits confidence in self and others.

Organizational Values and Participation

• Commitment to advancing organizational diversity, equity, and inclusion.
• Actively participate in programs and professional development opportunities that work to ensure we continue our commitment to being an anti-racist and anti-discrimination organization.
• To attend, where able, whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training, and social events.
• To participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees (e.g. DEIA Working Group).

To Apply, please submit the following items by July 30, 2026 :

1. A cover letter explaining your interest in this role and why you would be a good fit for this position.
2. An academic CV is required.
3. The names, affiliations, and contact information for three (3) references. Please include the name, title, email addresses, and phone numbers for each reference. Only candidates who reach the final round of interviews may have their references contacted.

Applications will be reviewed beginning July 31, 2026. Please feel free to contact us at jobs@datasociety.net should you have any questions about the role. Questions about the opportunity or process will not reflect negatively on your application.

Practical Considerations

1. Data & Society has committed to safety requirements to protect our staff from the COVID-19 pandemic. We require that prospective employees are fully vaccinated against COVID-19 before joining our organization. Please note that any reasonable accommodation request is not guaranteed to be approved, and we will comply with ADA-related requirements to evaluate the accommodation against business needs.
2. This is currently a full-time, remote position in the AI Civics program with an expected start date in September 2026 and an end date of May 31, 2028. This is a 2-year position, with no expectation for extension. Data & Society is based in New York City, and will for the foreseeable future operate as a Remote-First organization. The role may involve occasional onsite meetings in the future.
3. You must be living and authorized to work in the United States; we are unable to sponsor visas.
4. The salary range for this role is $78,000 to $97,000 annually, commensurate with experience. This salary offer will include a generous benefits package including medical, dental, and vision insurance and access to a range of opt-in products and services including additional insurance and 401k management as well as paid time off and paid federal holidays.

The salary range for this position is noted within this job posting. Where a prospective employee or employee is compensated within this salary range is dependent upon, among other factors, actual compensation for current/former employees in the subject position; market considerations; budgetary considerations; tenure, and standing with the organization (applicable to current employees); as well as the employee’s/applicant’s overall qualifications: knowledge, skills, pertinent experience, and abilities.

Description

About Us

DeepSea is a maritime technology leader, providing a unified optimisation platform that helps shipping companies cut fuel consumption, reduce emissions, and transform vessel performance across entire fleets.

Built on the most advanced maritime AI data pool in the world, DeepSea’s platform powers everything from vessel monitoring to advanced automation - helping clients achieve measurable results with clarity, speed and scale.

We are trusted by some of the world’s most forward-thinking ship owners and operators, and our team spans Greece, the UK, Armenia, Romania, Singapore and Japan. As the shipping industry undergoes enormous change, we are at the centre of that transition - helping our customers take control, reduce risk, and build competitive advantage.

About the position

We are looking for an experienced Front End Developer to join our team. You will design and build intuitive, high-performance product interfaces and internal tools, working in an AI-native manner across the full front-end development lifecycle, from analysis and planning through implementation, review, and testing.

Our products are used by shipping company engineers and captains to optimise the technical operations and navigation of their vessels based on our in-house developed AI and optimisation algorithms. You will need to gain a good understanding of the domain and our research output to design improvements that make our backend infrastructure scalable and cover our customers’ needs.

Main responsibilities:

• Work in an AI-native manner across all stages of the front-end development lifecycle (including analysis, design, implementation, code review, and testing) to maximise productivity and engineering precision.

• Deliver intuitive and visually appealing user interfaces that enhance usability and overall user experience.

• Develop and maintain React-based frontend applications with clean, scalable, and maintainable code.

• Integrate frontend components with backend services, including in-house AI and optimization algorithms for vessel technical operations and navigation.

• Optimize application performance to ensure fast load times, responsiveness, and smooth interactions.

• Collaborate closely with backend engineers, architects, and DevOps teams to deliver end‑to‑end product features.

• Contribute to frontend standards, code review culture, and the continuous improvement of the team’s engineering practices.

• Work with modern build tools and development workflows to ensure efficient delivery and high-quality releases.

Requirements

Main requirements:

• BSc/MSc degree in Computer Science, Engineering, or related field.

• 5+ years of professional experience as a Web / Front End Developer, preferably with React as the primary stack.

• Strong proficiency in React.js and its core principles (component lifecycle, hooks, context, reconciliation).

• Ability and demonstrated willingness to work in an AI-native manner; leveraging AI coding assistants, agent workflows, and LLM-assisted code review as integral parts of daily engineering practice to improve productivity and quality.

• Solid understanding of JavaScript (ES6+), including asynchronous patterns, closures, and module systems.

• Hands-on experience with Redux (React Redux, Redux Toolkit).

• Excellent knowledge of HTML5 and CSS3; proficiency with SASS/SCSS and CSS Modules.

• Good understanding of CSS Flexbox, Grid, and responsive design principles.

• Experience with component libraries such as Material UI (MUI) or Bootstrap v4+.

• Familiarity with Tailwind CSS for utility-first styling workflows.

• Proficient with Git for version control in collaborative, multi-team environments.

• Experience with TanStack libraries (Query, Table, or Router) for data fetching, server state management, and table rendering.

• Experience with build tools such as Webpack or Vite, and Node.js/npm workflows.

• Strong interpersonal skills, strong interest in emerging technologies/AI tooling/front-end engineering trends.

• Collaborative mindset and willingness to work across product, design, and backend teams.

• Ability to operate effectively in a dynamic environment with evolving requirements.

• Attention to detail and commitment to high-quality, user-centred deliverables.

• Strong organisational skills and ability to manage multiple tasks and priorities.

Nice to have:

• Experience with backend technologies such as Java and/or Python.

• Experience building or prompting AI-powered UI features (LLM integrations, copilot interfaces, agent-driven tooling).

• Experience with real-time data interfaces - WebSocket, STOMP, or similar streaming protocols.

• Familiarity with data visualisation libraries such as Highcharts, Recharts, or D3.

• Experience with mapping libraries (Leaflet, Mapbox) or grid libraries (AG-Grid).

• Knowledge of additional frontend frameworks (Vue.js, Angular, etc.).

• Familiarity with Scrum or other Agile methodologies.

• Understanding of UI/UX best practices beyond implementation.

• Exposure to AI‑driven or optimization‑based systems.

What we offer

You will be part of a dynamic team focused on delivering results and continuous improvement while disrupting the industry, and will also receive:

• Competitive remuneration package: Skill & experience-based salary and eligibility for additional employee benefits.

• Health Package: Private health insurance coverage and mental health - therapist benefit

• Paid leaves: emergency and medical leaves.

• Learning and Development Package: Access to courses platform and eligibility for seminars, conferences and workshops

• Remote Flexibility: Great office space in the heart of Athens with hybrid option.

At DeepSea, we are looking for people who share our values and are aligned with our mission. It is important to us to ensure that no-one who is eager and capable of contributing constructively to our team is excluded because of ethnic or social origin, gender or sexuality, age or family status, disability or medical conditions etc. Diversity is well-proven to be a vital characteristic of teams that succeed, so we do everything we can to make our environment welcoming and safe for everyone.

Data Privacy

The company ensures that the personal data of candidates is handled with care and in compliance with GDPR regulations. Your personal data will be stored securely and only for the duration necessary under the law. If the recruitment process is unsuccessful, your data will be retained for 5 (five) years to consider you for future opportunities. After this period, your data will be deleted or destroyed. In case you do not wish for the company to keep your CV and personal data, please send an e-mail to dpo@deepsea.ai.

With a legacy as a pioneer in the ALSP market, Factor leads the next evolution in legal services through AI-integrated contracting.

Factor is the market leader in Integrated Law™, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.

Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work. Our “do while transforming, transform while doing” approach combines specialist expertise, AI-powered solutions, and business process knowledge to deliver better performance, better business and legal outcomes, and a transformed contracting experience.

Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.

We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.

We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

The Role:

We’re looking for a Senior Associate to join our Factor Team. As a member of our team, you’ll be responsible for working on engagements for large Global clients, within Financial Regulations, Corporate Restructuring, Commercial or Financial Services Contract Negotiation and other contract related work.

If you believe in being a team player, can collaborate and communicate well with technical and non-technical audiences while bringing a result-driven, focused, high energy, confident, curious, quirky, and most of all fun sense of self, then this is the place for you.

This is a fix term 6 months opportunity with possible extension

Responsibilities

• Be part of a team committed to overall delivery of services and compliance with all delivery commitments to the client

• Draft and negotiate a wide range of contracts including content and development contracts, software development contracts, professional and consulting services contracts, staffing contracts, licensing contracts, other IP/IT contracts and general commercial contracts;

• Working with junior team members and training and developing them to become skilled negotiators

• Assisting the Delivery lead by owning the more complex negotiations and providing oversight and QC of more Junior members of the team, some of who may not have negotiated before.

• Adhere to delivery processes and commitments;

• Identifying new opportunities to improve the client negotiation processes & procedures and to further develop our long-term relationships.

• Input and manage data on Factor and client systems and keep them up to date;

• Help develop contract templates, playbooks and other tools for use by the team;

• Remain up to date on legal and other relevant developments;

• Be part of a team committed to continually improving our service to the client and adding value.

Qualifications

• You are adaptable, authentic, accountable, and values-driven. You’re a team player who exhibits personal leadership and leaves things better than you found them. We’re looking for someone who always gives their best and inspires others to do the same. This role requires excellent attention to detail and strong commercial awareness. It’s no small task!

In addition to the above, here are the required skills, knowledge, capabilities, and education for this role:

• Law Degree and/or Legally Qualified
• Legally eligible to work in the country this role is based
• 4+ years’ demonstrable experience of independently drafting and negotiating commercial contracts within a law firm, as part of an in-house legal team or within Factor
• Excellent attention to detail
• Operates with substantial latitude, with minimal or no supervision
• Strong commercial awareness, working directly with business managers
• The legal knowledge to act as a senior advisor to the client and serve as an escalation point on issues for more junior team members
• Very strong written and verbal communication and presentation skills
• Very strong working knowledge of Microsoft Office suite - especially Microsoft Word
• Coaching and mentoring more junior team members
• Experience of client relationship management
• Working with a recognized matter management system as part of daily routine

What We Offer

• Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;
• Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
• Inclusive and nurturing work environment, where everyone’s contributions are valued;
• Comfortable working hours with respect for work-life balance;
• Flexible working model

$90,000 - $110,000 a year

Additional Information

As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset.

Factor is an Equal Opportunity Employer.

For more, visit: factor.law

Growth Operations Senior Manager

About Parkade

Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. We help buildings move away from the headaches of stickers, hang tags, and spreadsheets to a fully automated, self-serve app for parking management, enforcement, and customer service.

We have carved out a highly differentiated position in a massive PropTech market, our customers love us (98% lifetime retention), and we closed a successful Series A funding round with a proven sales process.

We’re a lean, high-impact team where your work is visible, your ideas matter, and there’s real room to shape how things get done.

The Role

This is a rare opportunity to get in on the ground floor of something big. Growth Ops is Parkade’s newest team tackling initiatives that improve customer outcomes, expand our service offerings, and facilitate strategic projects.

The first undertaking will be to stand-up our Parkade Patroller Network (PPN), a program that facilitates enforcement at our customers’ lots. The PPN includes local professionals who help implement Parkade’s services locally.

As the first Senior Manager of Growth Ops, you’ll own this program, taking it from seed to launch. That means operationalizing what’s already in motion, formalizing it into a standard product, and building the team, tools, and processes to take it nationwide. From there, you’ll take on the next big initiative as new growth opportunities are identified.

You’ll report directly to the VP of Operations and work cross-functionally across our internal and external stakeholders to create and launch flagship services that our customers love.

This is not a “maintain the status quo” role. You thrive on autonomy, you default to action, and you see a half-built process and think, “I know exactly what to do with this.” If building tiger teams excites you, keep reading.

What You’ll Do

End to End Program Management

• Take the reins of a program that’s already generating real momentum and drive it from pilot to market.

• Operationalize the current testing phase into a repeatable, reliable program with documented processes and clear performance standards.

• Act as the connective tissue between third-party partners, internal stakeholders, and customers.

Build the Business

• Formalize initiatives into commercially viable products that are piloted, packaged, and sold to new and existing customers.

• Partner with Sales and Customer Success to define the value proposition, pricing model, and go-to-market approach.

• Create the reporting infrastructure, goal-tracking frameworks, and dashboards needed to demonstrate program performance and ROI.

Design the Team & the Tools

• Define the roles, responsibilities, and workflows needed to staff and scale the program with a path to hiring as we grow.

• Build automations and low-code workflows to streamline the experience for partners and local contractors.

• Develop training materials, onboarding resources, and SOPs that enable new patrollers and partners to ramp fast and perform consistently.

Keep Expanding the Footprint

• Identify and pursue new partnership opportunities, networks, and service expansions that grow the offering.

• Stay curious about what’s next from new verticals to new enforcement models, and new technology to bring those ideas to the table proactively.

What We’re Looking For

• 5+ years of program, implementations, or operations management experience.

• A track record of taking something from idea to MVP to a scalable service. This means you’ve been part of building a messy, early-stage program and have made it work.

• Comfort operating as a solo builder with the ability to hire and lead a team as the program grows.

• A can-do attitude ready to roll up your sleeves and help the VP of Operations scale this program.

• Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering

• Fluency with AI tools and AI-enabled workflows. You’re not just aware of them, you actually use them to work smarter.

• Strong communicator who can manage relationships with third-party contractors and partners while also keeping internal stakeholders aligned.

• Flexibility to be available outside standard hours when program needs arise (evenings, weekends). Enforcement doesn’t always happen 9 to 5 and may affect your non-business-hours schedule.

Nice to Haves

• Experience in parking, property technology, or a related field in an operations environment

• Background in launching a program as a standalone product or revenue-generating service

• Experience with contractor or gig-economy workforce management

• Comfortable building pitch materials or sales collateral to support a go-to-market motion

Data & Society is an independent nonprofit research organization studying the social implications of data-centric technologies and automation. We recognize that the same innovative technologies that may benefit society can also be abused to invade privacy, provide new tools of discrimination, foreclose opportunity, and harm individuals and communities. Through original research and inclusive engagement, we work to ensure that empirical evidence and respect for human dignity guide how technology is developed and governed.

The Role

Data & Society is seeking a Senior Researcher, AI Civics who is a subject-matter expert who will serve as a lead contributor on an ambitious, two-year program at Data & Society focused on civic action and community control over AI. Drawing primarily on participatory methods, particularly participatory action research methods, the Senior Researcher will be primarily responsible for one or more inter-organizational partnerships with organizations — especially one or more national partner organizations working in the domain of K-12 education, labor, faith, or advocacy.

The AI Civics program is a newly-launched effort planning to amplify the tools of civic participation to help the public to directly shape the role that AI plays in society, surfacing civic tools the public can use to exert political power over AI systems and tech platforms at the community level. The program will co-create toolkits and training resources with anchor partner organizations, diffuses these resources through a train-the-trainer model, and builds towards a national civic coalition demanding democratic accountability over AI. This program also contributes to Data & Society’s strategic priority of building network power.

The Senior Researcher will be responsible for executing mission-critical co-design and participatory research projects as part of the AI Civics program at Data & Society.

This position will report to the Program Director and is fully remote and will begin in September 2026 with an end date of May 31, 2028.

The Candidate

This role will operate at the intersection of partnership relationship management, policy and design research, and curriculum co-design. Specifically, the Senior Researcher will collaborate closely with the AI Civics Program Director and team to co-produce educational materials and other public-facing outputs with partners and community members, such as case studies, templates, reports, research papers, blogs, and public-facing writing. They may also be required to report to organization leadership on the goals of the program and research progress as well as represent D&S in other public venues. They will also participate and help plan research team events and public writing and speaking engagements.

This role requires strong organizational, analytic, and writing skills, and the ability to express ideas and thoughts with academic literature in their discipline. They should be comfortable completing solo research projects, as well as collaborating with and directing contractors and other collaborators. They must be able to dedicate full-time focus toward the research program of AI Civics.

Primary Responsibilities

Participatory Research

• Draw on expertise in participatory research methods to cultivate and steward relationships with partner organization staff, community members and leaders, allied organizations, and/or public sector workers.
• Lead one or more collaborative relationship(s) with an anchor partner and their local members and constituents for the co-creation and diffusion of AI Civics resources using participatory methods, especially participatory action research.
• Co-develop and direct the iterative improvement of toolkits, facilitation guides, and training curricula. Help coordinate and/or run piloting, feedback collection, and revision cycles, rooted in community needs and interests to advance the AI Civics objectives.
• Produce D&S case studies, educational materials, templates, reports, academic publications, lectures, and public writing on those topics.
• Partner with the Program Director with facilitation preparation for co-design workshops, train-the-trainer sessions, and participatory research activities with anchor partner organizations and their local member cohorts.
• Drive forward programmatic work, including developing research questions, strategies, and new external partnerships, in close collaboration with the AI Civics Program Director.
• Coordinate across internal teams to produce public outputs from the program.
• Contribute to the Data & Society research culture and community, including regularly joining Research team meetings, seminars, and events.

Network Engagement

• Assist with communications to the AI Civics partner network, including updates, event announcements, and follow-up summary notes and agreements from convenings.

Fundraising

• Participate in fundraising efforts, such as applying for grants and drafting materials for the Development Team to use.

Organizational Development

• Contribute to the intellectual life of the organization as an active participant in internal programming: attending talks, participating in seminars or reading groups, and contributing to the development of research management practices.
• Attend whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training and social events.
• Participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees.

Skills & Qualifications

Required Qualifications

• Graduate degree or equivalent required.
• Expertise in one or more sectors of interest to the program: K-12 education, labor, faith groups, or another institutional pillar of civic life as it relates to data-centric technologies and AI.
• Minimum of 7- 10 years experience in research organizations or research environment within organizations (university, public policy, advocacy, government, etc), inclusive of graduate work.
• Expertise in participatory research methods and strong research skills required.
• Strong track record of seeing research through to publication.
• Public profile and ability to connect with non-academic audiences via writing and speaking.
• Strong interpersonal skills and demonstrated experience working with colleagues to see research through to successful outcomes.
• Ability to coordinate and conduct in-depth qualitative research.
• Comfort with a fast-paced work environment at a rapidly evolving organization.
• Strong organizational, analytic, and writing skills, and familiarity with academic literature in their discipline.
• Ability to coordinate with other team members and the D&S community.

Preferred Qualifications

• Doctoral degree in information science, education, social sciences, or similar field.
• Established contributions to and/or relationships with relevant organizations within a theme of interest to the program, such as K-12 education, labor, faith groups, advocacy groups, or similar.
• Experience with civic engagement, organizing, or similar activities, ideally in a nonprofit, labor, advocacy, research, or public interest technology context.
• Experience in education, research, design, program evaluation, and/or policy applied in organizational contexts.
• Familiarity with relevant academic literature across several areas, developing or deep mastery in one or two areas.
• Willingness to dedicate a full-time level of effort to the AI Civics program for the duration of the program.

Core Competencies

• Strong communication skills; exhibits good listening and comprehension, as well as outstanding writing and editorial ability.
• Demonstrated ability to manage complex projects with inter-organizational dependencies
• Familiarity with issues around the intersection of technology and public power.
• Strong analytical, reasoning, organizational, argumentation, and problem-solving skills.
• Confronts difficult situations, adapts to changes in the work environment, maintains objectivity, able to deal with frequent change, delays, or unexpected events, changes approach or method to best fit the situation.
• Leadership ability to make timely decisions, includes appropriate people in decision-making process, exhibits sound and accurate judgement.
• Displays ability to facilitate groups to come to consensus.
• Inspires respect and trust, exhibits confidence in self and others.

Organizational Values and Participation

• Commitment to advancing organizational diversity, equity, and inclusion.
• Actively participate in programs and professional development opportunities that work to ensure we continue our commitment to being an anti-racist and anti-discrimination organization.
• To attend, where able, whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training, and social events.
• To participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees (e.g. DEIA Working Group).

To Apply, please submit the following items by July 30, 2026 :

1. A cover letter explaining your interest in this role and why you would be a good fit for this position.
2. An academic CV is required.
3. The names, affiliations, and contact information for three (3) references. Please include the name, title, email addresses, and phone numbers for each reference. Only candidates who reach the final round of interviews may have their references contacted.

Applications will be reviewed beginning July 31, 2026. Please feel free to contact us at jobs@datasociety.net should you have any questions about the role. Questions about the opportunity or process will not reflect negatively on your application.

Practical Considerations

1. Data & Society has committed to safety requirements to protect our staff from the COVID-19 pandemic. We require that prospective employees are fully vaccinated against COVID-19 before joining our organization. Please note that any reasonable accommodation request is not guaranteed to be approved, and we will comply with ADA-related requirements to evaluate the accommodation against business needs.
2. This is currently a full-time, remote position in the AI Civics program with an expected start date in September 2026 and an end date of May 31, 2028. This is a 2-year position, with no expectation for extension. Data & Society is based in New York City, and will for the foreseeable future operate as a Remote-First organization. The role may involve occasional onsite meetings in the future.
3. You must be living and authorized to work in the United States; we are unable to sponsor visas.
4. The salary range for this role is $78,000 to $97,000 annually, commensurate with experience. This salary offer will include a generous benefits package including medical, dental, and vision insurance and access to a range of opt-in products and services including additional insurance and 401k management as well as paid time off and paid federal holidays.

The salary range for this position is noted within this job posting. Where a prospective employee or employee is compensated within this salary range is dependent upon, among other factors, actual compensation for current/former employees in the subject position; market considerations; budgetary considerations; tenure, and standing with the organization (applicable to current employees); as well as the employee’s/applicant’s overall qualifications: knowledge, skills, pertinent experience, and abilities.

Why you’ll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

Overview:

We are a leading mortgage servicing, SaaS-based, financial technology company that thrives on innovation and excellence. We are currently seeking an experienced Business Analyst, Senior – Data & Mortgage Servicing to lead the translation of complex mortgage servicing business needs into scalable data and technology solutions. This individual will serve as a strategic liaison between business stakeholders, data engineering teams, solution architects, product management, and software engineering.

The ideal candidate combines deep mortgage servicing expertise with strong technical knowledge of enterprise data warehousing, data modeling, data integration, cloud analytics platforms, and modern data engineering practices, with the ability to engage effectively in technical discussions involving data architecture, ETL/ELT development, APIs, cloud platforms, and modern data ecosystems.

This role will play a critical part in defining business requirements, analyzing complex servicing datasets, supporting enterprise reporting, and enabling data-driven decision-making across the organization.

Your day-to-day at Sagent:

Business Analysis and Research:

• Conduct in-depth research and data analysis of the business landscape, ensuring a comprehensive understanding of complex requirements.
• Translate business requirements into detailed user stories, system specifications, data requirements, and technical solutions.
• Facilitate requirements workshops and collaborate with Product Managers, Architects, Data Engineers, and Software Engineers.
• Conduct business process analysis, workflow optimization, root cause analysis, and impact assessments.

Data Analysis and Data Engineering Enablement:

• Lead data mapping efforts for system conversions, ensuring accurate translation between source and target systems.
• Analyze source and target data models, identifying data gaps and defining transformation logic.
• Work closely with stakeholders to validate mappings, perform data cleansing, and support user acceptance testing.
• Evaluate analytical solutions and recommend improvements to reporting architecture and data accessibility.
• Provide guidance regarding servicing workflows, business rules, operational impacts, and regulatory considerations associated with technology and data initiatives.

Cross-Functional Collaboration:

• Collaborate effectively at all levels and across departments, fostering cross-functional cooperation and communication.
• Serve as a liaison between business stakeholders, data engineering teams, solution architects, product management, and software engineering to ensure data accuracy, integrity, and security.

We would love to hear from you if you have:

• Bachelor’s degree in Business, Computer Science, or relevant discipline with 4 - 6 years of experience in a related field. Experience will be considered in lieu of a degree.
• Background in mortgage servicing or financial technology.
• Proven experience in business systems analysis, with direct exposure to data mapping and/or system conversion projects.
• Excellent analytical and problem-solving skills.
• Excellent communication skills and the ability to collaborate effectively in a cross-functional team environment.
• Strong presentation abilities.
• Proficiency in evaluating new applications and identifying systems requirements.
• Proficiency in impact analysis, ensuring alignment of new features with strategic business objectives.
• Track record of driving the design and implementation of new features to enhance product functionality.

Additional Skills/Technical Knowledge Preferred:

• Knowledge of a mortgage servicer’s typical technology ecosystem including servicing systems, default systems, workflow management, document repositories, ancillary systems, vendor integrations, data integrations, and data warehouses.
• Experience with SQL and Python for querying, data profiling, and validation.
• Experience supporting enterprise data warehouse initiatives.
• Experience working within cloud-native environments.
• Experience with analytics and reporting platforms such as Power BI, Tableau, or Looker.
• Hands-on experience with Databricks, Dataproc, Spark, or similar big-data technologies.
• Understanding of enterprise architecture patterns and distributed systems.
• Experience supporting Agile software development teams.

#LI-REMOTE

#LI-AN1

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1!  We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.’s decades of market-leading fintech expertise with Warburg Pincus’ skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We’re growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Description

About Us

DeepSea is a maritime technology leader, providing a unified optimisation platform that helps shipping companies cut fuel consumption, reduce emissions, and transform vessel performance across entire fleets.

Built on the most advanced maritime AI data pool in the world, DeepSea’s platform powers everything from vessel monitoring to advanced automation - helping clients achieve measurable results with clarity, speed and scale.

We are trusted by some of the world’s most forward-thinking ship owners and operators, and our team spans Greece, the UK, Armenia, Romania, Singapore and Japan. As the shipping industry undergoes enormous change, we are at the centre of that transition - helping our customers take control, reduce risk, and build competitive advantage.

About the position

We are looking for an experienced Front End Developer to join our team. You will design and build intuitive, high-performance product interfaces and internal tools, working in an AI-native manner across the full front-end development lifecycle, from analysis and planning through implementation, review, and testing.

Our products are used by shipping company engineers and captains to optimise the technical operations and navigation of their vessels based on our in-house developed AI and optimisation algorithms. You will need to gain a good understanding of the domain and our research output to design improvements that make our backend infrastructure scalable and cover our customers’ needs.

Main responsibilities:

• Work in an AI-native manner across all stages of the front-end development lifecycle (including analysis, design, implementation, code review, and testing) to maximise productivity and engineering precision.

• Deliver intuitive and visually appealing user interfaces that enhance usability and overall user experience.

• Develop and maintain React-based frontend applications with clean, scalable, and maintainable code.

• Integrate frontend components with backend services, including in-house AI and optimization algorithms for vessel technical operations and navigation.

• Optimize application performance to ensure fast load times, responsiveness, and smooth interactions.

• Collaborate closely with backend engineers, architects, and DevOps teams to deliver end‑to‑end product features.

• Contribute to frontend standards, code review culture, and the continuous improvement of the team’s engineering practices.

• Work with modern build tools and development workflows to ensure efficient delivery and high-quality releases.

Requirements

Main requirements:

• BSc/MSc degree in Computer Science, Engineering, or related field.

• 5+ years of professional experience as a Web / Front End Developer, preferably with React as the primary stack.

• Strong proficiency in React.js and its core principles (component lifecycle, hooks, context, reconciliation).

• Ability and demonstrated willingness to work in an AI-native manner; leveraging AI coding assistants, agent workflows, and LLM-assisted code review as integral parts of daily engineering practice to improve productivity and quality.

• Solid understanding of JavaScript (ES6+), including asynchronous patterns, closures, and module systems.

• Hands-on experience with Redux (React Redux, Redux Toolkit).

• Excellent knowledge of HTML5 and CSS3; proficiency with SASS/SCSS and CSS Modules.

• Good understanding of CSS Flexbox, Grid, and responsive design principles.

• Experience with component libraries such as Material UI (MUI) or Bootstrap v4+.

• Familiarity with Tailwind CSS for utility-first styling workflows.

• Proficient with Git for version control in collaborative, multi-team environments.

• Experience with TanStack libraries (Query, Table, or Router) for data fetching, server state management, and table rendering.

• Experience with build tools such as Webpack or Vite, and Node.js/npm workflows.

• Strong interpersonal skills, strong interest in emerging technologies/AI tooling/front-end engineering trends.

• Collaborative mindset and willingness to work across product, design, and backend teams.

• Ability to operate effectively in a dynamic environment with evolving requirements.

• Attention to detail and commitment to high-quality, user-centred deliverables.

• Strong organisational skills and ability to manage multiple tasks and priorities.

Nice to have:

• Experience with backend technologies such as Java and/or Python.

• Experience building or prompting AI-powered UI features (LLM integrations, copilot interfaces, agent-driven tooling).

• Experience with real-time data interfaces - WebSocket, STOMP, or similar streaming protocols.

• Familiarity with data visualisation libraries such as Highcharts, Recharts, or D3.

• Experience with mapping libraries (Leaflet, Mapbox) or grid libraries (AG-Grid).

• Knowledge of additional frontend frameworks (Vue.js, Angular, etc.).

• Familiarity with Scrum or other Agile methodologies.

• Understanding of UI/UX best practices beyond implementation.

• Exposure to AI‑driven or optimization‑based systems.

What we offer

You will be part of a dynamic team focused on delivering results and continuous improvement while disrupting the industry, and will also receive:

• Competitive remuneration package: Skill & experience-based salary and eligibility for additional employee benefits.

• Health Package: Private health insurance coverage and mental health - therapist benefit

• Paid leaves: emergency and medical leaves.

• Learning and Development Package: Access to courses platform and eligibility for seminars, conferences and workshops

• Remote Flexibility: Great office space in the heart of Athens with hybrid option.

At DeepSea, we are looking for people who share our values and are aligned with our mission. It is important to us to ensure that no-one who is eager and capable of contributing constructively to our team is excluded because of ethnic or social origin, gender or sexuality, age or family status, disability or medical conditions etc. Diversity is well-proven to be a vital characteristic of teams that succeed, so we do everything we can to make our environment welcoming and safe for everyone.

Data Privacy

The company ensures that the personal data of candidates is handled with care and in compliance with GDPR regulations. Your personal data will be stored securely and only for the duration necessary under the law. If the recruitment process is unsuccessful, your data will be retained for 5 (five) years to consider you for future opportunities. After this period, your data will be deleted or destroyed. In case you do not wish for the company to keep your CV and personal data, please send an e-mail to dpo@deepsea.ai.

About Northbeam

Northbeam is building the world’s most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.

We’re experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you’ll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We’d love for you to be part of our journey.

We’re a remote-friendly company with offices in San Francisco and Los Angeles.

About the Role

As a Senior Product Engineer at Northbeam, you will play a critical role in designing, developing, and delivering high-quality fullstack web solutions that support our business. You will own major product features across the stack from design to launch. You’ll have close feedback loops with users, Product Managers, and our Customer Success team. You will work closely with a cross-functional team of engineers and domain experts to build a scalable product, implement robust software components, and ensure the reliability and performance of our platform. Your technical expertise, communication skills, and problem-solving ability will contribute to the success of our company and shape the future of our technology stack.

Curiosity, willingness to do the hard thing, attention to developer ergonomics, and an enjoyment of a startup pace of development will be the key to success in this role.

Your Impact

• Identify and solve complex, high-impact problems, leading projects with multiple stakeholders and engineers to deliver significant impact to our business
• Help set technical direction impacting our engineering team
• Work with product managers, our customer success team, and customers to scope projects and build solutions
• Build the Northbeam dashboard, where we surface core marketing analytics
• Own and build features end-to-end yourself from idea to production-ready solution, as well as with engineers across the company
• Optimize our web application for best-in-class speed of development and time to render
• Contribute to the development of standardized, technical documentation for internal and external stakeholders

What You Bring

• 5+ years of expertise in building frontend and backend systems with TypeScript
• 3+ years of expertise with modern component-based libraries such as React
• Experience handling creating API services using REST and GraphQL
• Proficiency in SQL and BigQuery
• Be independent, dedicated, and able to deliver production-ready code with high autonomy and minimal guidance
• Ability to drive rapid development while ensuring maintainability, balancing short-term delivery needs with long-term systems design.
• Passion for continuous learning and professional growth
• Proven interest and ability to mentor other engineers on the team

Bonus Skills & Experience

• Proficiency in Python
• Experience building design systems
• Experience optimizing frontends for large amounts of data and time spent loading
• Experience working with data visualization
• Experience working in marketing, e-commerce, or ad-tech

#LI-Remote

Base Salary Range

$170,000—$200,000 USD

Actual compensation may vary based on experience, skills, and location.

In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.

Interview Process

The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.

We accept applications on an ongoing basis.

Our Vision

uMed seeks to be a cornerstone of the efforts to reduce the burden of disease for patients by radically reducing the barriers to knowledge creation.

Join us.

Our Culture

We are a group of trusting and inclusive individuals, who encourage, are creative and want to make a difference in the world. We do not take ourselves too seriously and we love to tell a story. We innovate, work hard and take risks but at the forefront is a joint mission to be part of groundbreaking research to ultimately advance and develop science to support those most in need.

What we do

The process of conducting clinical research is incredibly expensive and time consuming, limiting our efforts to find answers to the world’s most important medical challenges. uMed is a clinical research network fit for the 21st century, underpinned by cutting edge technology that connects patients, electronic health data and research groups across the world. Our rapidly growing network covers 90 GP sites in the UK representing over 2,000,000 patients with our first US healthcare system joining us this year bringing a further 5M patients. uMed was founded by an NHS doctor, supported by a world class board and backed by London and US based venture capital.

Life at uMed

No matter what an organisation is trying to achieve, success or failure is inextricably linked to the people within it. For a young company, there is no redundancy, so this relationship is turned up to eleven.

At uMed we punch well above our weight due to the quality of the team we have built, and their dedication to our shared vision. Recognising this dedication, we have a fantastic benefits package and accompanying culture at uMed. This includes

1. 25 days holidays or pro-rata for part time work

2. 8 bank holidays or pro-rata for part time work

3. Fully remote working

4. Quarterly meetings with the whole team at our office in London

6. Job Type: Full time

7. Competitive salary

8. Private pension in accordance with UK legislation

Key Responsibilities:

• Lead the scoping, evaluation, and commercial shaping of sub-studies following internal process, acting as a key partner to the commercial team during proposal and contracting stages.
• Execution and management of sub-studies including sponsor relations, acting as the senior point of contact for escalations, contract renewals and expansions, and identifying opportunities to grow the account.
• Utilize internal project management tools and methodologies to effectively plan, track, and report on programme progress, milestones, and deliverables.
• Own programme-level budget accountability in collaboration with Finance partner, including forecasting, margin awareness, and early identification of commercial risks and opportunities.
• Proactively identify, communicate, and mitigate risks and issues, collaborating closely with internal teams to develop effective strategies. Act as the escalation point for programme-level risks, exercising judgement on when to escalate to leadership and leading cross-functional resolution.
• Build and manage relationships with external clients at a senior level, ensuring their needs and expectations are met, communication is consistent, and their direction is reflected across the project. Lead sponsor-facing governance (steering committees, quarterly business reviews), setting the agenda and narrative.
• Collaborate with technical product and engineering teams to identify technology solutions in service of the Cohort(s) and sub-studies. Shape the technology roadmap conversation by translating project needs into prioritised requirements, and oversee documentation of requirements and end-user testing.
• Ensure strict compliance with data privacy regulations and maintain the security of Protected Health Information (PHI).
• Demonstrate outstanding interpersonal skills to establish and maintain rapport with diverse groups of stakeholders — internal and external.
• Oversee internal reporting of Cohort(s) and sub-study progress, and represent the programme function in cross-functional forums, contributing to strategic planning, capacity planning, and prioritisation decisions.
• Ensure regulatory requirements are met across all geographies.
• Management of the programme core and wider teams to ensure effective and efficient management of all work in relation to the Cohort(s).
• Mentor and support the development of more junior team members, including reviewing their programme plans and deliverables.
• Contribute to the development and continuous improvement of research delivery, and programme management processes, tools, templates, and best practice across the function.
• Deputise for the VP of Operations / programme leadership as required.

Qualifications

• Significant (e.g. 5+ years) proven track record in research delivery,  project and/or programme management, including planning, tracking, and reporting, with ownership of large, multi-region or multi-stakeholder programmes.
• Exceptional client management skills with a demonstrated history of successful stakeholder engagement and relationship building, including navigating difficult conversations, escalations, and commercial discussions with senior sponsor/client contacts.
• Highly organised and detail-oriented, with the ability to manage complex projects spanning multiple business functions.
• Strong experience in risk and issue management, with a talent for collaborating with internal stakeholders to develop effective solutions.
• Proficiency in using project management tools and software to facilitate project execution.
• Quick to establish and maintain rapport with internal and external stakeholders.
• Experience mentoring or line-managing project/programme management staff.
• Track record of improving processes or ways of working, not just operating within them.
• Commercial acumen - experience with budget ownership, forecasting, and understanding programme profitability.
• Experience in healthcare, clinical trials, or research expected at this level.
• Familiarity with pharmaceutical trials and regulations is a bonus.
• Experience working with technical product or engineering teams is a plus.
• Certification in project management (e.g., PMP, PRINCE2, Agile) is a plus.