About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role

The Credit Management function is responsible for safeguarding the company’s financial health by ensuring effective cash collection, disciplined credit risk management, and timely resolution of customer-related issues. This role plays a critical part in maintaining stable cash flow, minimizing financial exposure, and enabling strong, trust-based relationships with customers and internal stakeholders.

The position oversees end-to-end credit management activities, including cash collection, credit investigation and limit management, dispute resolution, and customer query handling. It ensures that receivables are collected predictably, overdue balances are minimized, and credit exposure remains within approved limits. The role also drives adherence to financial controls and compliance standards, supports audit requirements, and collaborates closely with Finance, Sales, and Commercial teams to provide clear visibility of risk and performance.

Key responsibilities

• Conduct credit investigations for new and existing customers, recommending and maintaining appropriate credit limits aligned with risk assessments and company policies.
• Monitor customer accounts to manage credit exposure, identify early risk indicators, and take proactive actions to mitigate potential delinquency.
• Drive timely and consistent cash collection by executing defined strategies and ensuring customer invoices are accurately submitted and communicated on time.
• Manage credit holds and review/approve orders or bookings based on credit policies and risk evaluation.
• Initiate and manage escalations for high-risk or non-performing accounts, including recommending credit suspension where necessary.
• Resolve customer disputes and queries efficiently to support timely payment and minimize rework.
• Ensure all disputes, adjustments, and write-offs are properly reviewed, documented, and approved in compliance with controls and policies.
• Perform daily cash receipt reviews to ensure accurate and timely application of payments, supported by valid documentation and reason codes.
• Maintain accurate and up-to-date customer master data, including credit limits, payment terms, and account status.
• Prepare and participate in regular debt reviews, providing insights on risks, trends, and actionable plans to improve portfolio quality.
• Support month-end close by ensuring timely resolution of disputes, accurate cash application, and clear identification of risks and adjustments.
• Ensure compliance with financial controls, company policies, and audit requirements, maintaining complete and accurate documentation.
• Maintain accurate records of collection activities, customer communications, and payment commitments to ensure accountability and follow-through.
• Collaborate with Sales, Finance, and Commercial teams to resolve issues, align on credit risk, and support business decisions.
• Drive continuous improvement by identifying root causes, recommending process enhancements, and supporting efficiency, automation, and workload prioritization.

Required skills and experience

• Formal Education and/or Certification Bachelor’s Degree in Accountancy, Finance, or any related business discipline is required. A Certified Public Accountant (CPA) or equivalent professional certification is an advantage but not mandatory.
• Relevant Experience Minimum of three (3) years of progressive experience in Credit Management, Credit Controllership, Accounts Receivable, Order-to-Cash (OTC), or Business-to-Business (B2B) Collections. Experience in a global shared services environment or multinational organization is highly preferred.
• Technical and Systems Knowledge Familiarity with ERP systems such as Oracle, and tools/platforms such as Salesforce, Adbook, Archimedes, or other Customer Relationship Management (CRM) systems is an advantage. Strong working knowledge of financial systems, reporting tools, and data analysis is preferred.

Core Competencies

• Drive for Results & Accountability Takes ownership of portfolio performance, consistently delivering against cash collection, overdue reduction, and credit risk targets. Focuses on outcomes over activity, ensuring sustainable results without over-reliance on escalations.
• Attention to Detail & Control Discipline Consistently ensures accuracy, completeness, and integrity of financial data, customer records, and transactions. Applies strong control awareness to prevent errors, ensure compliance, and maintain audit-ready documentation at all times.
• Effective Communication & Stakeholder Influence Communicates clearly, confidently, and professionally with customers and internal stakeholders. Adapts messaging based on audience, balancing firmness and collaboration to drive timely payments, resolve issues, and align on credit risk decisions.
• Customer & Stakeholder Focus Delivers consistent, professional credit management support that builds trust with customers, Sales, and Finance teams. Ensures queries, disputes, and concerns are resolved efficiently, creating a reliable and positive stakeholder experience.
• Analytical Thinking & Risk Management Applies strong analytical skills to assess credit risk, interpret aging trends, and identify early warning signs of delinquency or exposure. Uses data-driven insights to support proactive decision-making and minimize financial risk.
• Problem Solving & Resolution Management Identifies root causes of disputes, delays, and process gaps, and drives timely, sustainable resolutions. Balances speed and accuracy to reduce rework, prevent recurring issues, and improve overall portfolio quality.
• Collaboration & Cross-Functional Alignment Works effectively across Finance, Sales, Billing, and Commercial teams to align on priorities, resolve issues, and manage customer risk. Builds strong partnerships that enable faster resolution and better decision-making.
• Relationship Management & Negotiation Builds and maintains strong, trust-based relationships with customers and stakeholders. Demonstrates confidence and professionalism in managing difficult conversations, negotiating payment commitments, and handling escalations when necessary.
• Continuous Improvement Mindset Actively identifies opportunities to enhance processes, strengthen controls, and improve efficiency. Uses insights and feedback to drive standardization, reduce manual effort, and support operational excellence.

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remote’s full suite of products to meet their employment needs. To enable them to embody our value of Transparency, we have a fair price guarantee. This is an exciting time to join Remote and make a personal difference in the global employment space as a Outbound Sales Development Representative, joining our Sales team.

What you bring

• Proven business development success through effective use of core sales tools (Knowledge of Hubspot, LinkedIn Sales Navigator, Chorus is a plus)
• Experience working as an SDR in a B2B SaaS Tech company
• Able to negotiate skillfully, promote/sell ideas persuasively
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure
• Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team
• Extremely self-motivated with a diligent work ethic
• Demonstrated success in the below areas listed in key responsibilities
• Writes and speaks fluent English
• It’s not required to have experience working remotely, but considered a plus
• Demonstrates strong automation and AI capabilities and AI fluency.

Key Responsibilities

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote’s value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Practicals

• You’ll report to: Manager, Outbound Sales Development
• Team: Sales
• Location: Australia/ New Zealand
• Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The On-Target Earnings for this position is between $61,000 USD to $72,000 USD. The base salary is 70%. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with Recruiter
2. Interview with Manager, Outbound Sales Development
3. Exercise Stage + Mock Call Session
4. Interview with Senior Manager
5. Bar Raiser
6. Prior employment verification check

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Headquarters: United States
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services — operating across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform.

About Service Delivery at LawnStarter

We make a promise on both sides of the marketplace: customers get a job done well, and Pros get paid fairly for doing it. Service delivery is everything that happens after a customer books — keeping that promise through completion, support, and the moments when things don't go to plan.

This is the hard part of running a marketplace: we broker work we can't directly see, between two parties whose interests sometimes collide. Get it right and people stay for years. Get it wrong and you lose customers, Pros, or both. Trust is the product — and increasingly, the systems that protect it are AI-powered.

Requirements

The Role

This is a broad Senior PM role on the quality, trust, and communication side of service delivery — setting the right expectations on both sides, steering Pros to deliver great work, resolving conflicting interests fairly, and making our AI-powered support genuinely good. You'll work on live, high-scale systems with a mandate to make them better.

Service delivery is a big area with more than one PM in it. You'll work alongside them; your center of gravity is the trust between both sides of the marketplace.

What makes this role different:

• It's a real area of impact, not a single feature. You'll shape strategy, policy, and the systems behind a whole slice of the post-booking experience — not optimize one screen.
• It's inherently two-sided. You work for customers and Pros at once, and you're often the one arbitrating between them. Pleasing one side at the other's expense is failure.
• AI is a core tool, not a side project. Support and outreach already run on AI. You'll push how far that goes — and build the evals that prove it's good before we trust it with more.

Problems to Solve

Getting expectations right before the work ever starts. Most service failures aren't bad work — they're mismatched expectations. The grass grew a tier past what was booked; "deep clean" meant something different to each side; the yard didn't match the photos. You'll make sure what's promised to the Pro matches what the customer actually expects, that those expectations are the right ones for the property and service, and that Pros are steered toward delivering great work. Every mismatch you prevent up front is a conflict you never have to resolve later.

Arbitrating genuinely competing interests. A customer wants a date the Pro can't commit to. The grass is long enough to need a different price tier than booked. The job wasn't what the listing photos suggested. These aren't bad actors — both sides are right from where they sit, and the marketplace has to make a call. You'll build the policies and the (increasingly AI-assisted) decision systems that resolve these fairly and consistently at scale — and make the judgment call yourself when there's no clean answer.

Making AI trustworthy enough to do more — which means evals. Customer-side AI already handles ~34% of support at roughly a penny per message, and Pro-side support is still to be built. Expanding either is gated on one hard, ongoing, technical thing: can we prove the AI resolved a case rather than just closed it? You'll own the eval systems — golden datasets, automated judges, regression detection, human-review sampling — that define what "good" means for an open-ended conversation, gate every change, and catch quality drift before a customer feels it. This is the deep, unglamorous work that makes a slick demo safe to scale.

Messaging that connects both sides — and quietly protects the marketplace. The inbox is how 500K+ customers and 20K+ Pros coordinate across all three brands — and the record we lean on when something goes sideways. It also has to moderate: catching when a relationship is drifting off-platform (disintermediation) or a conversation is heating into conflict. You'll keep communication easy for the legitimate 99% while spotting the patterns that quietly cost us customers, Pros, and revenue.

What Success Looks Like (Year 1)

• Expectations match on both sides: Pros know exactly what each job requires, customers get what they expected, and fewer jobs go sideways from misalignment in the first place.
• Competing interests resolve faster and more fairly: A clearer resolution model with measurable consistency — and more of these conflicts prevented up front by better expectation-setting.
• AI is provably good, and does more: An eval suite gates AI changes so no quality regression ships unseen — and on that foundation, higher resolution on customer support plus a first version of Pro-side AI support live.
• Messaging connects and protects: Measurable improvement in messaging reliability and engagement, plus working moderation that catches off-platform leakage and conflict early.

Who You Are

AI-native. You use AI daily in your own work, and you have real intuition for how to measure whether an AI experience is actually good — not just whether it shipped. You've built or owned evals, or you're hungry to, because you know that's what separates a trustworthy agent from a demo. This is unlikely to be a good fit if you treat LLM quality as a vibe check or as engineering's problem to figure out.

Comfortable making two-sided calls. You can hold both the customer's and the Pro's interest in your head at once, and you're willing to make the call when they conflict — clearly, and with a rationale you'd defend to either side. This is unlikely to be a good fit if you're a people-pleaser who can't say no, or if you instinctively optimize for one side and forget the other exists.

You design for the right outcome up front. You're not satisfied grading work after the fact — you'd rather get the expectations right at the start so the job goes well in the first place, for both the customer and the Pro. This is unlikely to be a good fit if you gravitate to measuring and auditing results over shaping them before they happen.

A marketplace systems thinker. You see service delivery as a system of incentives, policies, and feedback loops — not a set of screens — and you design rules that hold up across edge cases and bad actors. This is unlikely to be a good fit if your instinct is to solve every problem with UI rather than incentives and policy.

Data-informed. You live in the numbers that matter here — CSAT, resolution rate, eval scores, churn, deflection — and you know when the data is thin enough that a judgment call is needed. This is unlikely to be a good fit if you either ignore data or refuse to move without perfect information.

Technically fluent. You partner with engineers on how AI and messaging systems work and give real feedback on design tradeoffs. You don't write production code, but you don't treat the systems as a black box either. This is unlikely to be a good fit if you need everything translated out of technical terms first.

This Role Is NOT

• A support PM role. Support is one surface of a much broader product area. If you picture your days as managing a ticket queue or a help center, this isn't that.
• The internal-AI role. We have a separate PM driving AI adoption in internal tooling. This role is about AI in the user-facing service-delivery experience — customers and Pros, not internal teams.
• A greenfield 0→1 role. These systems are live and serving hundreds of thousands of people today. You'll improve and re-architect under real load, not build from a blank page.
• A single-audience role. You serve — and arbitrate between — both customers and Pros. If you only want to think about one side of the marketplace, the tension here will be uncomfortable.

Benefits

• Base salary: $140,000 - $185,000
• Equity: The systems you'll work on touch every customer and Pro — quality, trust, and retention all run through service delivery. We want you invested in the long-term outcome.
• Healthcare: Medical, dental, and vision
• Fully remote: Work from anywhere in the US. This role requires deep focus and close partnership with engineering and ops — we trust you to manage your environment.
• Flexible PTO: We Focus On Results

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-senior-product-manager-service-delivery

Headquarters: United States
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services — operating across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform.

About Pricing at LawnStarter

Upfront pricing is our competitive moat. Most home service marketplaces make you find a Pro and wait for a custom quote. LawnStarter gives customers a price immediately and assigns a Pro. That's a huge differentiator — but it means we have to get pricing right at scale for services where the industry norm is custom quotes for everything.

That tension — seamless upfront pricing vs. inherently custom work — is what makes this domain both critical and uniquely challenging. Today, pricing is split across three fragmented systems with no dedicated owner.

Requirements

The Role

You'll own the full pricing and monetization domain — from the infrastructure that powers every price we show to the strategy that determines what we charge, how we bundle, and where we expand.

This is a transformation role. We're migrating from three disconnected pricing paradigms to a unified dynamic pricing system. The roadmap has 11 priorities, a dedicated engineering team, and no full-time product owner.

What makes this role different:

• You own the entire pricing domain: Not a slice of pricing alongside other PM work. Pricing infrastructure, dynamic pricing strategy, new revenue models, service availability — all yours.
• Strong data team partnership: A data team owns pricing models and analytics. You define what to optimize. They figure out how. You don't build models — but you speak the language fluently.
• Infrastructure-first sequencing: The big pricing gains require a new pricing API and data product first. You need to be the PM who gets energized by building the foundation, not frustrated by it.

What You'll Own

• Dynamic pricing roadmap: Migrate three legacy pricing systems to a unified pricing service. Sequence the 11-priority roadmap, make tradeoff calls, and ship.
• Pricing strategy: Define pricing for 24+ services across mowing, non-mowing, and emerging verticals. Balance conversion, margin, and Pro economics.
• New revenue models: Unlock bundles, add-ons (e.g., "bag my clippings"), channel discounts, and frequency-based pricing — none of which exist today.
• Service availability: Determine where and when we offer services based on supply, demand, and profitability signals.
• Experimentation framework: Stand up A/B testing for pricing changes, measuring impact on conversion, margin, and Pro claim rates.

Problems to Solve

Three pricing systems that can't talk to each other. Pre-priced tables (1.8M+ rows of static lookups), instant quote logic (hardcoded per-service rules across APIs), and manual Pro quotes. None can combine location + frequency + brand + supply-demand into one decision. You'll architect the migration to a unified system without breaking pricing that 100K+ customers rely on today.

Mowing is 90%+ of revenue and stuck on static pricing. Our biggest service can't apply dynamic variables like supply tightness, seasonal demand, or channel discounts. A $3 price change swings conversion by ~10%. You'll partner with the data team to build pricing intelligence into mowing without destabilizing the core business.

24+ services need to migrate, each one different. Bush trimming, pool cleaning, landscaping, leaf removal — different pricing variables, ordering flows, customer expectations. You'll define the migration sequence and determine which services get dynamic pricing vs. simplified models.

No bundles or add-ons exist. Customers can't bundle services for a discount or add options to their mowing — a major untapped revenue and retention opportunity. You'll design the pricing architecture that makes bundling possible.

What Success Looks Like (Year 1)

• Pricing API/service shipped and live — Replaces at least one legacy paradigm with a clear path to consolidating the others
• Mowing on dynamic pricing — Core service running on the new system with measurable margin or conversion impact
• Experimentation framework operational — Team can A/B test pricing changes and measure impact within days, not months
• Bundle/add-on architecture defined — System design complete and engineering building, even if not yet live

Who You Are

AI-native. You use AI daily — scenario modeling, pricing analysis, data exploration, drafting specs. You push AI into parts of your workflow others haven't thought of yet. This is unlikely to be a good fit if you view AI as a novelty rather than a core productivity lever.

A systems thinker who architects platforms, not just sets prices. You see pricing as a system: inputs, rules, feedback loops, edge cases. You can design a pricing architecture that handles 24 services across 3 brands with different economics — and explain it to an engineer in a way they can build. This is unlikely to be a good fit if your pricing experience is limited to spreadsheets or optimizing a single product's price point.

Data-informed, not data-dependent. You partner with the data team to define what to optimize and interpret results. You know when the data is insufficient and a judgment call is needed. This is unlikely to be a good fit if you either ignore data or refuse to move without perfect information.

Technically fluent. You work directly with engineers on API design, discuss schema tradeoffs, and review technical design docs with real feedback. You don't write code, but you earn engineering's trust by speaking their language. This is unlikely to be a good fit if you treat engineering as a black box or need everything translated into business terms.

A patient builder. The pricing gains require infrastructure first — a pricing API, a data product, migration tooling. You're energized by building the foundation, not frustrated that the payoff isn't immediate. This is unlikely to be a good fit if you need quick wins to stay motivated or lose interest when the work is foundational.

Monetization-minded. You see bundles, add-ons, service availability, and frequency pricing as revenue levers, not just features. You naturally think about margin, willingness to pay, and Pro economics. This is unlikely to be a good fit if you think of pricing as a one-time decision rather than an ongoing optimization problem.

This Role Is NOT

• A quick-wins role. Massive technical debt (1.8M-row pricing tables, hardcoded logic across APIs). The pricing API and data product must be built before dynamic pricing gains materialize. If you need visible impact in 90 days, this will be frustrating.
• A solo act. Every pricing change touches engineering, data, sales, and support. If you prefer autonomous execution with minimal coordination, the dependency load here will feel heavy.
• A data science role. You partner closely with the data team, but you're not building pricing models. If you want to spend your days in notebooks running regressions, this isn't the right fit.
• An optimization-only role. You're building a pricing system from scratch while keeping the current ones running. If you prefer optimizing within an established framework, the ambiguity here will be uncomfortable.

Benefits

Compensation & Benefits

• Base salary: $140,000 - $185,000
• Equity: Pricing decisions directly impact revenue, margin, and conversion at scale. We want you invested in the long-term outcome of the system you're building.
• Healthcare: Medical, dental, and vision
• Fully remote: Pricing work requires deep analysis and focused thinking. We trust you to manage your environment.
• Flexible PTO: We focus on results. Take what you need.

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-senior-product-manager-pricing

About Astra

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements.

The Role

As Astra’s first Demand Generation Manager, you will be at the center of how we bring our payments infrastructure to market. This is an opportunity to run integrated campaign strategy and execution in support of pipeline growth. You will own the planning, orchestration, and performance of campaigns built to generate pipeline for the business, across LinkedIn, email, ABM, and field.

You will translate our content, events, and product launches into cohesive, cross-channel campaigns that align marketing, sales, and customer goals. Drawing on an existing library of whitepapers, ebooks, and case studies, your focus will be turning what we’ve built into demand, and creating the campaign-level assets, ad copy, nurture sequences, and social posts, that carry those campaigns to market.

As the connective tissue across teams, you will make sure campaigns are tightly integrated, well-timed, and optimized for business impact. This role is perfect for someone with the marketing expertise to drive results today and the initiative to run campaigns independently, from plan to pipeline. You’ll take a goal, scope the approach, and run with it.

What You’ll Do

• Campaign Strategy & Execution: Plan and run multi-channel demand campaigns, including paid social, LinkedIn, organic, email, and field, that convert Astra’s content and positioning into qualified pipeline.

• Account-Based Marketing: Build and manage a tier-one target account program, coordinating account-level campaigns and personalized outreach in partnership with sales.

• Campaign Operations: Help evaluate, select, and build out the marketing tools and systems we need as the function scales, including automation and reporting.

• Pipeline Reporting: Track and report on marketing-sourced pipeline, conversion rates, and cost per opportunity, and use that data to prioritize where to invest next.

• Content Activation: Partner with Product Marketing to turn existing whitepapers, ebooks, case studies, and partner content into campaigns that drive measurable demand.

• Experimentation: Test new channels, offers, and messaging angles, and scale what works while retiring what doesn’t.

What We’re Looking For

Requirements

• 3-5 years of demand generation or growth marketing experience, ideally at a fast-growing B2B SaaS or fintech company.

• Experience running account-based marketing programs, including account selection and coordinated multi-channel campaigns.

• Strong campaign copywriting skills, able to write ad copy, nurture emails, and social posts that convert.

• CRM proficiency, including building nurture workflows, campaign reporting, and pipeline tracking.

• Comfort evaluating, selecting, and standing up new marketing tools and systems as the function scales, not just working within an existing stack.

• Proven ability to build and report on a pipeline funnel, from campaign through to marketing-sourced opportunity.

• Deep understanding of B2B buyer journeys, with a track record of building repeatable, scalable demand engines.

• Experience working cross-functionally with sales to align campaigns to pipeline goals.

• Ability and willingness to travel up to ~15% annually

Education

• Bachelor’s degree in Marketing, Business, Communications, or a related field

Technical Skills

• Demand Gen Fundamentals: Funnel building, multi-channel campaign management, and conversion optimization.

• ABM Strategy: Account selection methodology, buying committee mapping, and personalized campaign design.

• Marketing Technology: CRM proficiency, plus the initiative to help evaluate and build out marketing automation as the function grows, covering campaign execution, reporting, and attribution.

• Data-Driven Mindset: Comfort defining and tracking pipeline metrics and using data to guide where to invest next.

• Payments Curiosity: Willingness to learn the payments ecosystem (ACH, RTP, card networks) well enough to identify and target the right buyers and accounts.

Preferred Experience

• Fintech or Infrastructure Marketing: Previous work marketing B2B fintech products, payment APIs, or developer-focused infrastructure platforms.

• Sales Partnership: Experience partnering with sales to align on target accounts and coordinate campaigns, particularly in an ABM context.

• Paid Media: Hands-on experience managing paid social and LinkedIn campaigns, including budget, targeting, and optimization.

• Marketing Automation: Experience building and scaling email nurture programs and lifecycle campaigns in a marketing automation platform.

• Product Marketing Collaboration: Working with product marketing to turn positioning, launches, and content into campaigns that drive pipeline.

• Startup Experience: Building marketing functions from the ground up in high-growth environments where you wore multiple hats.

Why This Role Matters

As our Demand Generation Manager, you’ll run the campaigns that connect Astra’s story to the customers who need to hear it. Every campaign, every touchpoint, and every qualified opportunity depends on reaching the right buyers with the right message at the right time.

Your work will:

• Generate the qualified pipeline that fuels Astra’s growth and gives sales a steady flow of the right opportunities.

• Turn our content, launches, and events into coordinated campaigns that reach and convert high-value accounts.

• Build the repeatable campaigns and programs that support Astra’s go-to-market motion.

What We Offer

• Competitive compensation with equity in a growing fintech company.

• Remote-first culture with flexible working arrangements

• Small team, big impact — your work directly supports Astra’s ability to scale responsibly

• Professional growth in a high-impact role, with the autonomy to run demand and ABM and sharpen your craft as the function scales.

• Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards

Remote Work and Culture

Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.

How to Apply

If you’re a data-driven marketer who thrives on turning campaigns into pipeline, we’d love to hear from you.

• Please submit:

  1. Resume highlighting relevant demand generation and account-based marketing experience

  2. Brief cover letter (300 words max) answering: “What’s a demand gen or ABM program you’re most proud of, and why did it work?”

  3. An example of a campaign or program you’ve built, including how you measured success

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About AirGarage

AirGarage is on a mission to bring real estate online, starting with parking.

We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.

By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.

AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time.

We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before.

Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.

We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.

We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Want to learn more about AirGarage and the problem we’re tackling?

Check out these podcasts:

https://www.youtube.com/watch?v=AU0NkDK51E4

https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7

The Role 💼

You’ll be AirGarage’s first dedicated editorial hire, reporting to the Head of Marketing. Your job is to build an editorial engine that does real commercial work: an owned publication that property owners actually want to read, a quarterly data report program that earns press coverage and generates pipeline, and a steady output of stories that make AirGarage the most interesting voice in parking and commercial real estate.

This is a journalist’s job inside a company. You’ll find stories in our data, or start with a hunch and pull the data to prove it. You’ll get people on the record: portfolio owners, asset managers, city parking directors, economists, and convince them to say something worth quoting. You’ll package what you find for three audiences at once: our own readers, journalists who might cover it, and prospects who should become customers.

You’ll work with AI tools daily. Part of the mandate is building the data report program into something largely automated, where your time goes to judgment, interviews, and narrative rather than production mechanics.

What You Will Do 📊

Own our publication. Build and run a high-production-value owned publication on a monthly or quarterly cadence. Each edition anchors on something nobody else has: a standout interview, an original data finding, a story from inside the industry. You own the the reporting, the writing, and the production.

Run the data report program. Turn our proprietary parking data into a recurring quarterly report that earns coverage and drives leads. Design the program so AI handles the heavy lifting on analysis and production, with your editorial judgment on what the story is and why it matters.

Interview people worth listening to. Identify the most interesting people in commercial real estate, parking, mobility, and urban policy. Convince them to talk to you. Conduct interviews that produce quotes and insights people share.

Earn media coverage. Package our data findings and stories into pitches journalists actually open. Build relationships with reporters covering CRE, proptech, and cities. You don’t need a PR background, but you need to know what makes something newsworthy because you’ve been on the receiving end of bad pitches. Even better if you can create workflows that help automate the minutiae of outreach.

Run founder and company social. Turn interviews, data findings, and company stories into content for our CEO’s LinkedIn and company channels. You’ll have a transcript pipeline and AI tooling to work from; your job is making it sound like a person, not a brand.

Contribute to SEO and GEO content. Write content and help design systems that help us rank in search engines and gets cited by LLMs, grounded in the same original data and reporting as everything else you make. You’ll have a more technical partner here.

Who You Are 🦚

• You’ve worked as a journalist, editor, or researcher, or you’ve done editorial work that holds up next to someone who has (4-8+ Years of Experience preferred). You can share published work that proves you find stories other people miss.

• You’re comfortable in a dataset. You don’t need to be an analyst, but you can look at data, notice the anomaly, and know whether it’s a story or a data entry error.

• You’re a strong interviewer. You prepare, you listen, you ask the follow-up question, and you get people to say the interesting thing instead of the safe thing.

• You write clean, direct prose, and you can shift registers: longform feature, data report, LinkedIn post, media pitch.

• You use AI tools and want to learn more and build workflows with them, not resist them. You think about AI as a tool, not a replacement for your judgment.

• You’re commercially minded. You understand that this content exists to generate brand awareness and demand.

• You’re scrappy. This is a build-it-yourself role at a startup.

⭐️ Nice To Have:

• Coverage or beat experience in commercial real estate, proptech, mobility, cities, or business/finance

• Experience pitching or working with earned media

• Experience growing audiences of LinkedIn or other social platforms

• Familiarity with SEO fundamentals and how AI search engines cite sources

🚨 Why This Role May Not Be for You 🚨

Please review this section before applying. We are sharing this information up front because we don’t expect this job to be appealing to everybody and we do not want to waste your time if you are not on board with all of the following.

Below are some of the reasons you might not want this job:

• You want a strict 9-5. We work long hours at AirGarage, including nights and occasional weekends, because we love what we do.

• You don’t operate quickly. We work at a fast pace and value iteration and experimentation.

• You need a fully built playbook. This is the first editorial hire, so you’ll be creating the publication, the repeatable data program, and the processes, not inheriting them.

• You only want to write. This role includes pitching journalists, sourcing and convincing interview subjects, and running founder/company social—a lot of the job is hustle, not just prose.

• You’re uncomfortable with data. Finding the story in a spreadsheet is half the job.

• You want to stay behind the byline. You’ll be reaching out cold to experts and reporters and representing AirGarage publicly.

• You want to be part of a large content team. The person in this role will be responsible for editorial and content.

IMPORTANT NOTE 🚨

AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:

• 2–3 full company offsites, “Remote Weeks”

• Lending a hand to support one new location launch

• In-person onboarding as well as supporting other onboarding sessions for new team members

The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, our team won’t be a good fit for you.

THE UPSIDE 📈

• 📈 Equity: Have a stake in the business that you’re helping to build and grow.

• 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.

• 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.

• 🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child’s life.

• 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.

• ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.

• 🤑 401k: Make financial planning right for you with a 401k retirement savings program.

• ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Charleston, San Diego, Park City, and Austin.

• 📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.

• 🪴Room to grow:  Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you’ll have opportunities to grow with us.

• 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.

• 👐 Work with a diverse team: At AirGarage, we’ve always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.

Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.

We understand that there’s no such thing as a ‘perfect’ candidate. We’re looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don’t 100% match the candidate description.

AirGarage is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  Candidates and employees are always evaluated based on merit, qualifications, and performance.  We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Data & Society is an independent nonprofit research organization studying the social implications of data-centric technologies and automation. We recognize that the same innovative technologies that may benefit society can also be abused to invade privacy, provide new tools of discrimination, foreclose opportunity, and harm individuals and communities. Through original research and inclusive engagement, we work to ensure that empirical evidence and respect for human dignity guide how technology is developed and governed.

The Role

Data & Society is seeking a Senior Researcher, AI Civics who is a subject-matter expert who will serve as a lead contributor on an ambitious, two-year program at Data & Society focused on civic action and community control over AI. Drawing primarily on participatory methods, particularly participatory action research methods, the Senior Researcher will be primarily responsible for one or more inter-organizational partnerships with organizations — especially one or more national partner organizations working in the domain of K-12 education, labor, faith, or advocacy.

The AI Civics program is a newly-launched effort planning to amplify the tools of civic participation to help the public to directly shape the role that AI plays in society, surfacing civic tools the public can use to exert political power over AI systems and tech platforms at the community level. The program will co-create toolkits and training resources with anchor partner organizations, diffuses these resources through a train-the-trainer model, and builds towards a national civic coalition demanding democratic accountability over AI. This program also contributes to Data & Society’s strategic priority of building network power.

The Senior Researcher will be responsible for executing mission-critical co-design and participatory research projects as part of the AI Civics program at Data & Society.

This position will report to the Program Director and is fully remote and will begin in September 2026 with an end date of May 31, 2028.

The Candidate

This role will operate at the intersection of partnership relationship management, policy and design research, and curriculum co-design. Specifically, the Senior Researcher will collaborate closely with the AI Civics Program Director and team to co-produce educational materials and other public-facing outputs with partners and community members, such as case studies, templates, reports, research papers, blogs, and public-facing writing. They may also be required to report to organization leadership on the goals of the program and research progress as well as represent D&S in other public venues. They will also participate and help plan research team events and public writing and speaking engagements.

This role requires strong organizational, analytic, and writing skills, and the ability to express ideas and thoughts with academic literature in their discipline. They should be comfortable completing solo research projects, as well as collaborating with and directing contractors and other collaborators. They must be able to dedicate full-time focus toward the research program of AI Civics.

Primary Responsibilities

Participatory Research

• Draw on expertise in participatory research methods to cultivate and steward relationships with partner organization staff, community members and leaders, allied organizations, and/or public sector workers.
• Lead one or more collaborative relationship(s) with an anchor partner and their local members and constituents for the co-creation and diffusion of AI Civics resources using participatory methods, especially participatory action research.
• Co-develop and direct the iterative improvement of toolkits, facilitation guides, and training curricula. Help coordinate and/or run piloting, feedback collection, and revision cycles, rooted in community needs and interests to advance the AI Civics objectives.
• Produce D&S case studies, educational materials, templates, reports, academic publications, lectures, and public writing on those topics.
• Partner with the Program Director with facilitation preparation for co-design workshops, train-the-trainer sessions, and participatory research activities with anchor partner organizations and their local member cohorts.
• Drive forward programmatic work, including developing research questions, strategies, and new external partnerships, in close collaboration with the AI Civics Program Director.
• Coordinate across internal teams to produce public outputs from the program.
• Contribute to the Data & Society research culture and community, including regularly joining Research team meetings, seminars, and events.

Network Engagement

• Assist with communications to the AI Civics partner network, including updates, event announcements, and follow-up summary notes and agreements from convenings.

Fundraising

• Participate in fundraising efforts, such as applying for grants and drafting materials for the Development Team to use.

Organizational Development

• Contribute to the intellectual life of the organization as an active participant in internal programming: attending talks, participating in seminars or reading groups, and contributing to the development of research management practices.
• Attend whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training and social events.
• Participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees.

Skills & Qualifications

Required Qualifications

• Graduate degree or equivalent required.
• Expertise in one or more sectors of interest to the program: K-12 education, labor, faith groups, or another institutional pillar of civic life as it relates to data-centric technologies and AI.
• Minimum of 7- 10 years experience in research organizations or research environment within organizations (university, public policy, advocacy, government, etc), inclusive of graduate work.
• Expertise in participatory research methods and strong research skills required.
• Strong track record of seeing research through to publication.
• Public profile and ability to connect with non-academic audiences via writing and speaking.
• Strong interpersonal skills and demonstrated experience working with colleagues to see research through to successful outcomes.
• Ability to coordinate and conduct in-depth qualitative research.
• Comfort with a fast-paced work environment at a rapidly evolving organization.
• Strong organizational, analytic, and writing skills, and familiarity with academic literature in their discipline.
• Ability to coordinate with other team members and the D&S community.

Preferred Qualifications

• Doctoral degree in information science, education, social sciences, or similar field.
• Established contributions to and/or relationships with relevant organizations within a theme of interest to the program, such as K-12 education, labor, faith groups, advocacy groups, or similar.
• Experience with civic engagement, organizing, or similar activities, ideally in a nonprofit, labor, advocacy, research, or public interest technology context.
• Experience in education, research, design, program evaluation, and/or policy applied in organizational contexts.
• Familiarity with relevant academic literature across several areas, developing or deep mastery in one or two areas.
• Willingness to dedicate a full-time level of effort to the AI Civics program for the duration of the program.

Core Competencies

• Strong communication skills; exhibits good listening and comprehension, as well as outstanding writing and editorial ability.
• Demonstrated ability to manage complex projects with inter-organizational dependencies
• Familiarity with issues around the intersection of technology and public power.
• Strong analytical, reasoning, organizational, argumentation, and problem-solving skills.
• Confronts difficult situations, adapts to changes in the work environment, maintains objectivity, able to deal with frequent change, delays, or unexpected events, changes approach or method to best fit the situation.
• Leadership ability to make timely decisions, includes appropriate people in decision-making process, exhibits sound and accurate judgement.
• Displays ability to facilitate groups to come to consensus.
• Inspires respect and trust, exhibits confidence in self and others.

Organizational Values and Participation

• Commitment to advancing organizational diversity, equity, and inclusion.
• Actively participate in programs and professional development opportunities that work to ensure we continue our commitment to being an anti-racist and anti-discrimination organization.
• To attend, where able, whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training, and social events.
• To participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees (e.g. DEIA Working Group).

To Apply, please submit the following items by July 30, 2026 :

1. A cover letter explaining your interest in this role and why you would be a good fit for this position.
2. An academic CV is required.
3. The names, affiliations, and contact information for three (3) references. Please include the name, title, email addresses, and phone numbers for each reference. Only candidates who reach the final round of interviews may have their references contacted.

Applications will be reviewed beginning July 31, 2026. Please feel free to contact us at jobs@datasociety.net should you have any questions about the role. Questions about the opportunity or process will not reflect negatively on your application.

Practical Considerations

1. Data & Society has committed to safety requirements to protect our staff from the COVID-19 pandemic. We require that prospective employees are fully vaccinated against COVID-19 before joining our organization. Please note that any reasonable accommodation request is not guaranteed to be approved, and we will comply with ADA-related requirements to evaluate the accommodation against business needs.
2. This is currently a full-time, remote position in the AI Civics program with an expected start date in September 2026 and an end date of May 31, 2028. This is a 2-year position, with no expectation for extension. Data & Society is based in New York City, and will for the foreseeable future operate as a Remote-First organization. The role may involve occasional onsite meetings in the future.
3. You must be living and authorized to work in the United States; we are unable to sponsor visas.
4. The salary range for this role is $78,000 to $97,000 annually, commensurate with experience. This salary offer will include a generous benefits package including medical, dental, and vision insurance and access to a range of opt-in products and services including additional insurance and 401k management as well as paid time off and paid federal holidays.

The salary range for this position is noted within this job posting. Where a prospective employee or employee is compensated within this salary range is dependent upon, among other factors, actual compensation for current/former employees in the subject position; market considerations; budgetary considerations; tenure, and standing with the organization (applicable to current employees); as well as the employee’s/applicant’s overall qualifications: knowledge, skills, pertinent experience, and abilities.

Data & Society is an independent nonprofit research organization studying the social implications of data-centric technologies and automation. We recognize that the same innovative technologies that may benefit society can also be abused to invade privacy, provide new tools of discrimination, foreclose opportunity, and harm individuals and communities. Through original research and inclusive engagement, we work to ensure that empirical evidence and respect for human dignity guide how technology is developed and governed.

About The Role

Data & Society is seeking a seasoned Project Coordinator, AI Civics. This role is a project coordinator and community support role embedded within the AI Civics program at Data & Society.

This position provides critical operational coordination and support to the AI Civics Program.

The AI Civics program is a newly-launched effort planning to amplify the tools of civic participation to help the public to directly shape the role that AI plays in society, surfacing civic tools the public can use to exert political power over AI systems and tech platformsat the community level.The program co-creates toolkits and training resources with anchor partner organizations, diffuses these resources through a train-the-trainer model, and builds towards a national civic coalition demanding democratic accountability over AI. This program also contributes to Data & Society’s strategic priority of building network power.

The Project Coordinator will be responsible for assisting the Program Director, AI Civics with project coordination functions of participatory research methods, scheduling meetings, keeping relationships active and organized, helping the team move efficiently from planning to action, co-producing on-site workshops, and helping to cultivate the AI Civics academic network. To maximize the impact, the Project Coordinator and Network Engagement Manager will work closely together between execution and relationship management.

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

This position will report to the Program Director and will not have people manager responsibilities. This position is fully remote and will begin in September 2026 with an end date of May 31, 2028.

The Candidate

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

Primary Responsibilities

Administrative and Project Coordination Support

• Provide day-to-day administrative and logistical support to the AI Civics Program, overseeing its operational calendar, including scheduling meetings with internal team members and external partners.
• Drive cross-departmental coordination to ensure project timelines, milestones, and deliverables remain aligned across internal teams.
• Monitor the AI Civics program inbox daily, triaging correspondence, flagging time-sensitive items, and ensuring timely follow-through on action items and partner requests.
• Coordinate internal team checkpoints and recurring program meetings, preparing agendas, tracking decisions, and following up on next steps.
• Maintain and optimize a relationship management tracker to log partner touchpoints, flag outstanding follow-ups, and ensure no partnership goes dormant or unattended.
• Lead on scheduling and logistics of co-design workshops, feedback, train-the-trainer sessions, community of practice meetings, and partner convenings.
• Lead on operational execution and production for in-person convenings (e.g. booking space, processing honoraria and reimbursements).

Partner Support and Relationship Management

• Serve as a responsive point of contact for anchor partner organizations, identifying and proactively meeting coordination needs, centering the priorities of local member groups.
• Coordinate a monthly call with academic network partners for support and information sharing.
• Assist with communications to AI Civics partner organizations and community of practice, including updates, event announcements, and follow-up summary notes and agreements from convenings.
• Provide responsive follow-up to support to partners rolling out AI Civics programming with their own staff and membership.
• Assist the AI Civics Program team with preparation for co-design workshops, train-the-trainer sessions and participatory research activities with anchor partner organizations and their local member cohorts.

Support and Maintain Network Engagement

• Support coordination and convening of the academic network of researchers developing closely-related materials.
• Maintain the contact database and network infrastructure for AI Civics partners and the Community of Practice within our CRM system, under the guidance of the Network Engagement Manager.
• Long-term, help build connectivity between individual partners toward the creation of a national coalition of civic institutions—spanning partner organizations and the AI Civics Community of Practice.

Organizational Development

• Support the intellectual life of the organization as an active participant in internal programming: actively engaging in talks, participating in seminars or reading groups, and contributing to the development of research and engagement management practices.

Skills & Qualifications

Required Qualifications

• Bachelor’s degree required.
• 5 plus years’ of experience in project management, coordination, community support or closely related areas.
• Excellent writing and organizational skills, cross-team communication, and the ability to manage multiple projects simultaneously while setting and meeting required deadlines.
• Demonstrated ability to manage complex schedules, coordinate across multiple stakeholders, internal and external, and keep programs running smoothly behind the scenes.
• Strong relationship management instincts: proactive about outreach, diligent about follow-through, and skilled at keeping external partnerships nurtured and active.
• Excellent written communication and comfort with high-volume email-based stakeholder correspondence.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously while meeting deadlines.
• Proactive self-starter and the ability to work independently in a remote environment.

Preferred Qualifications

• Familiarity with relationship management tools, project management software (e.g., Salesforce, Mailchimp, Airtable) and standard productivity tools.
• Previous experience in technology policy, AI accountability, or the intersection of civic power and emerging technology; equivalent experience considered.

Core Competencies

• Organizational excellence - managing logistics, deadlines, and details with consistency and care so that programs run smoothly and nothing slips through the cracks.
• Relationship stewardship - building and maintaining trust with partners and colleagues through reliable follow-through, proactive communication, and attentiveness to needs.
• Establishes and maintains effective relations, exhibits objectivity and openness to others’ views, works cooperatively in group situations, and contributes to building a positive team spirit.
• Demonstrated expertise in sustaining trust-based relationships across a network.
• Cultural humility in working with a wide range of stakeholder groups.

Organizational Values and Participation

• Commitment to advancing organizational diversity, equity, and inclusion;
• Actively participate in programs and professional development opportunities that work to ensure we continue our commitment to being an anti-racist and anti-discrimination organization;
• To attend, where able, whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training, and social events; and
• To participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees (e.g. DEIA Working Group).

To apply, please submit the following items by July 29, 2026 :

1. A cover letter explaining your interest in this role and why you would be a good fit for this position.
2. A resume is required.
3. The names, affiliations, and contact information for three (3) references. Please include the name, title, email addresses, and phone numbers for each reference. Only candidates who reach the final round of interviews may have their references contacted.

*Finalists will be required to complete a short, role-specific writing exercise.

Applications will be reviewed beginning July 30, 2026 . Please feel free to contact us at jobs@datasociety.net should you have any questions about the role. Questions about the opportunity or process will not reflect negatively on your application.

Practical Considerations

1. Data & Society has committed to safety requirements to protect our staff from the COVID-19 pandemic. We require that prospective employees are fully vaccinated against COVID-19 before joining our organization. Please note that any reasonable accommodation request is not guaranteed to be approved, and we will comply with ADA-related requirements to evaluate the accommodation against business needs.
2. This is currently a full-time, remote position in the AI Civics  program with an expected start date in September 2026 and an end date of May 31, 2028. This is a 2-year position, with no expectation for extension. Data & Society is based in New York City, and will for the foreseeable future operate as a Remote-First organization. The role may involve occasional onsite meetings in the future.
3. You must be living and authorized to work in the United States; we are unable to sponsor visas.
4. The salary range for this role is $63,500 to $78,000 annually, commensurate with experience. This salary offer will include a generous benefits package including medical, dental, and vision insurance and access to a range of opt-in products and services including additional insurance and 401k management as well as paid time off and paid federal holidays.

The salary range for this position is noted within this job posting. Where a prospective employee or employee is compensated within this salary range is dependent upon, among other factors, actual compensation for current/former employees in the subject position; market considerations; budgetary considerations; tenure, and standing with the organization (applicable to current employees); as well as the employee’s/applicant’s overall qualifications: knowledge, skills, pertinent experience, and abilities.

Duties and Responsibilities:• Lead detailed intake meetings with hiring managers to determine position specifications, providing relevant market data and recommendations.

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