Who we are

Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus’s mission is to catalyze healthcare’s greatest inventors by maximizing the value of patient insights - so that they can build up, not around.

We are looking for a hands-on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup. As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful candidate will drive customer satisfaction, retention, and growth by implementing effective strategies, processes, and metrics. This person will partner with all parts of the organization to ensure our customers are highly engaged and growing their usage of the Zus Aggregated Profile.

This role will report to the Chief Commercial Officer and will build and lead a team as Zus grows. We’re a remote first company and this person should be comfortable in a hybrid setup where they are either coming into our Boston office or traveling in on a regular basis.

As part of our early team, you will be asked to:

• Develop and execute a comprehensive customer success process and strategy aligned with company objectives
• Build and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded
• Define and track key metrics and Key Performance Indicators (KPIs) to measure the success of customer engagement, satisfaction, and retention.
• Collaborate with cross-functional teams, particularly sales, to align with overall company Objectives and Key Results (OKRs), contributing to the achievement of broader organizational goals
• Develop and enhance customer success processes to ensure efficiency, scalability, and a seamless customer experience
• Collaborate with other Zus teams to identify opportunities for upselling, cross-selling, and expanding key accounts while owning customer growth metrics
• Own the overall Zus revenue number and ensure steady growth, not just by the addition of new customers but by the continued growth of existing customer usage of Zus
• Stay abreast of industry trends, competitive landscapes, and emerging technologies to inform how we serve our customers
• Cultivate customer advocates by identifying success stories, testimonials, and references to showcase Zus Health’s impact on their organizations
• Perform other tasks as assigned

You’re a good fit for this because you have:

• Proven experience in a senior-level Customer Success leadership role, preferably leading teams
• Proven experience in an account management or customer success function within a healthcare technology setting, with a focus on value-based care companies
• Demonstrated success in managing enterprise-level customer relationships and growing key accounts
• Track record of implementing and optimizing customer success processes
• Analytical mindset with the ability to derive insights from customer data
• Strong understanding of healthcare industry dynamics, regulations, and market trends
• Ability to hit and exceed targets in a fast-paced environment
• Exceptional communication, leadership and collaboration skills
• Passion for improving healthcare in the US
• Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus

$200,000 - $240,000 a year

We will offer you…

• Competitive compensation that reflects the value you bring to the team a combination of cash and equity

• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO

• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)

Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.

We do not conduct interviews by text nor will we send you a job offer unless you’ve interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Role:

As the Seasonal Customer Service Supervisor (Graphic Design Experience Required), you will be responsible for the daily operations, live performance, and overall success of our PQ Resolution team. In this role, you will lead a fast-paced seasonal team consisting of approximately 30 Print Quality Resolution Assistants and 2 Print Quality Resolution Specialists. Your mission is to ensure our team delivers a premium, efficient customer experience while maintaining Minted’s high standards for print and design quality.

This role requires a balance of real-time operational leadership and technical oversight. You will partner closely with the Customer Service Workforce Team to monitor live phone volume, manage queue coverage, and adjust staffing on the fly to meet service levels. At the same time, you will collaborate closely with the Print Quality Supervisor to align on replacement order policies, fulfiller feedback, and ensure your team has the technical training and knowledge needed to diagnose file issues accurately.

The ideal candidate is an energetic, supportive, and highly organized leader who thrives in a live service-focused environment. You are comfortable running daily shift operations, passionate about coaching agents to reach productivity and quality goals, and ready to roll up your sleeves to support a great customer experience.

You will:

• Act as the direct supervisor for your team of 30 Assistants and 2 Specialists. You’ll host regular check-ins and one-on-ones to provide clear performance feedback, review metrics, and motivate the team to deliver empathetic, high-touch service
• Partner directly with CS Shift Managers to monitor live phone queues and real-time communication channels. You will ensure your team is adhering to their schedules, managing breaks efficiently, and shifting resources to handle phone spikes as volume fluctuates
• Work closely with the Print Quality Supervisor to stay fully aligned on technical guidelines, print limitations, and policy updates. You will ensure your team is accurately identifying root causes and cleanly prepping files for the processing team
• Help manage the seasonal onboarding and nesting periods. You will work with your Specialists to answer day-to-day workflow questions, guide seasonal staff through common technical hurdles, and reinforce productivity and quality goals
• Monitor team case data within Salesforce to identify recurring print, design, or order issue trends. You will surface these insights to leadership and produce regular performance updates that outline team coaching wins, quality metrics, and CSAT ratings
• Stay present and available for your remote team via Slack and real-time channels. You will foster a culture of accountability, open communication, and high morale during our busiest peak periods
• Step in personally to handle critical customer situations or highly complex print issues that require a supervisor’s authority. You will work directly with the customer to resolve the problem smoothly while turning unique edge cases into learning opportunities for the broader team

You are:

• You know how to manage a real-time queue, prioritize multiple moving tasks, and keep a large team focused and organized in a high-volume environment
• You genuinely enjoy developing people. You know how to deliver constructive feedback that helps newer agents build their technical skills and confidence
• You believe that accuracy matters just as much as speed, and you take pride in helping your team get things right on the first try
• You are a natural bridge-builder who enjoys working closely with other leaders to solve problems and streamline workflows
• You stay calm when priorities shift, roll with the punches of seasonal volume, and are comfortable working a flexible schedule that includes weekends
• You are a seasoned customer service professional who leads by example. You intuitively know what a premium, high-touch interaction sounds like, and you set the bar for how our team handles complex situations with empathy, grace, and absolute confidence

You have:

• 1+ years of experience directly supervising or leading a team in a fast-paced customer service, tech support, or production environment
• 3+ years of experience in customer service (preferably eCommerce), with a solid understanding of phone queue management, workforce scheduling, and live support metrics
• The ability to quickly learn Minted’s products, policies, and workflows. While you don’t need to be a graphic designer, you must be comfortable learning how to navigate Adobe files and understand technical print defects
• Experience running reports and tracking performance metrics inside Salesforce Lightning and Google Suite (Docs, Sheets, Slides)
• Excellent verbal and written skills, with the ability to clearly translate operational goals to your team and share meaningful data updates upward to leadership
• Ability to reliably meet a flexible/variable work schedule, including required weekend days based on business needs during peak seasons

Compensation:

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 0: San Francisco, CA - $31.92/hr

Geo 1: New York, NY; Los Angeles, CA & all other California markets - $29.37/hr

Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $27.13/hr

Geo 3: All other U.S. metro locations - $24.90/hr

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine’s Best Small Workplaces™ List.

About the Role

We’re hiring a Digital Customer Success Lead. This is a builder role. You will design and operate the digital-first success motion for our SMB segment. This includes automated lifecycle journeys, scalable adoption programs, and AI-powered interventions. This is a hands-on role at a company that moves fast - expect to build, measure, iterate, and own outcomes.

• Design and own the full digital customer journey for the SMB segment, from onboarding through renewal - automated touchpoints, milestone triggers, adoption nudges, and health-based interventions.
• Build and manage lifecycle email and in-app campaigns that drive product adoption and surface value at the right moments, using behavioral and health score signals.
• Identify the leading indicators of retention in this segment and create proactive playbooks that engage our customers.
• Leverage AI tools to automate outreach, personalize communication at scale, and improve the efficiency of the digital CS motion.
• Instrument everything — define the metrics, track what’s working, and report clearly on program performance and segment health.
• Work cross-functionally with Product, Marketing, and Implementation to align messaging, timing, and channel strategy for SMB customers.
• Build and run scalable webinar programs that educate customers and deepen product adoption across our customer base.

About You!

• 3–6 years in customer success, with time spent building or running a scaled digital or tech-touch CS program with measurable outcomes.
• Demonstrated experience designing automated customer lifecycle journeys - you’ve built one before and can build one again.
• Comfort working with customer health data, usage signals, and segmentation to drive program design decisions.
• Strong written communication skills — you write crisp, effective copy for customer-facing journeys and internal documentation.
• AI-first mindset — you’ve used AI tooling in your CS workflows (automated outreach, smart triggers, analysis, or similar), have proven outcomes, and you stay current on what’s emerging.
• Operational rigor — you set up measurement before you launch programs, not after.
• Collaborative, low-ego, and comfortable building in ambiguous environments.
• Bias for action — you move from insight to hypothesis to test quickly, synthesize what you learn, and iterate without waiting for perfect conditions.
• Strong cross-functional instincts — you understand how to stay aligned with Marketing, Product, and other partners, keep projects moving, and give and receive feedback effectively at every level.

Bonus Points if you have:

• Experience in B2B SaaS serving SMB customers.
• Experience managing offshore team members.
• Background in accounting, professional services software, or fintech.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• Excellent benefits package including:
  • Paid Flexible Time Off with an encouraged 3 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Company paid dental and vision and eligible spouse/partner and dependents
  • Fully company funded short and long term disability
  • Fully company paid life insurance
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend
• Work with (and learn from) an experienced, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from within

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:

$120,000—$150,000 USD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients. You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.

If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you.

Responsibilities:

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Participate in customer calls and technical discussions with clients and their vendors.
• Contribute to ongoing process and systems improvements within the Solutions Engineering team.
• Share best practices and learnings to support team growth and project success.

Qualifications and Requirements:

• 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
• Strong technical foundation, including proficiency in SQL.
• Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
• Experience working cross-functionally with Product, Engineering, and client stakeholders.
• Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
• B.S. in a technical field or equivalent experience.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: 98,770 - 128,400 + equity + benefits

Zone B: 108,647 - 141,240 + equity + benefits

Zone C: 118,524 - 154,080 + equity + benefits

Zone D: 128,401 - 166,920 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health’s commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone’s unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

#LI-CG1

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

---–

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)  in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.
• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.
• Experience being inclusive, while working with team members in different geographic locations and time zones.
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.
• Have proven documentation ability to “write it down” to create and curate internal and external documentation.
• Have Strong English written and verbal communication skills.

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better.

An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Strategy: Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara’s commitment to providing excellent service
• Technical acumen: Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support
• Customer outcomes: Ensure ongoing success and value realization for Samsara’s enterprise customers, leading to long-term retention and growth
• Risk management: Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early
• Cross-functional leadership: Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience
• People leadership: Hire, develop, and manage a team 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback
• Escalation leadership: Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution
• Executive communication: Keep executives informed of progress and advocate for change when needed
• AI-forward: Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
• Culture: Champion, role model, and embed Samsara’s operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from Winning, Keep a High Bar, Be Intellectually Honest, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we scale globally and across new offices

Minimum requirements for the role:

• 10+ years in Customer Success, account management, or consulting.
• 5+ years in management positions, including recruiting and retaining top talent.
• Experience managing Enterprise customers in a SaaS environment.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Led a team where each team member managed a portfolio of 30-40 accounts.
• Experience using Gainsight.
• Passion for going above and beyond the call of duty for their customers and team members.
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
• Strong program management experience.

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary

$142,800—$229,500 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)  in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.
• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.
• Experience being inclusive, while working with team members in different geographic locations and time zones.
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.
• Have proven documentation ability to “write it down” to create and curate internal and external documentation.
• Have Strong English written and verbal communication skills.

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)  in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.
• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.
• Experience being inclusive, while working with team members in different geographic locations and time zones.
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.
• Have proven documentation ability to “write it down” to create and curate internal and external documentation.
• Have Strong English written and verbal communication skills.

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better.

An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Strategy: Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara’s commitment to providing excellent service
• Technical acumen: Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support
• Customer outcomes: Ensure ongoing success and value realization for Samsara’s enterprise customers, leading to long-term retention and growth
• Risk management: Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early
• Cross-functional leadership: Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience
• People leadership: Hire, develop, and manage a team 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback
• Escalation leadership: Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution
• Executive communication: Keep executives informed of progress and advocate for change when needed
• AI-forward: Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
• Culture: Champion, role model, and embed Samsara’s operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from Winning, Keep a High Bar, Be Intellectually Honest, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we scale globally and across new offices

Minimum requirements for the role:

• 10+ years in Customer Success, account management, or consulting.
• 5+ years in management positions, including recruiting and retaining top talent.
• Experience managing Enterprise customers in a SaaS environment.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Led a team where each team member managed a portfolio of 30-40 accounts.
• Experience using Gainsight.
• Passion for going above and beyond the call of duty for their customers and team members.
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
• Strong program management experience.

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary

$142,800—$229,500 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. Youwill be surrounded by a high-calibre team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

In this role, you will focus on building excellence and scaling our impact through the following:

Build a High-Performance Culture

• Inclusive Talent Strategy: Hire, develop and lead an inclusive, engaged, and high performing team
• Performance Excellence: Establish a coaching rhythm and clear performance benchmarks to ensure the team consistently meets or exceeds targets.
• Career Architecture: Actively engage in professional growth through tailored development plans and mentorship, ensuring a robust internal pipeline for career progression.

Engineer Scalable Processes

• Intelligence Scalability: Develop and deploy AI-assisted workflows, such as automated technical health checks and AI-summarized account reviews to make it easier for the team to manage complex enterprise accounts.
• Cross-Functional Influence: Partner closely with Sales, Product, and Customer Success to bridge the gap between customer feedback and product evolution, driving continuous service improvements.
• Strategic Roadmap: Contribute to the long-term strategic planning required to scale a TAM team in a hyper-growth environment.

Drive Data-Led Change

• Analytical Leadership: Apply a rigorous, data-driven approach to identify organizational risks, dependencies, and hidden opportunities for efficiency.
• Platform Advocacy: Translate technical and business insights into actionable data to enhance the Samsara platform experience for our largest enterprise customers.
• Escalation Management: Serve as the primary point of contact for high-priority technical escalations, using deep product knowledge and analytical problem-solving to ensure swift, permanent resolutions.

Minimum requirements for the role:

• People Management: Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change.
• Enterprise Impact: Demonstrated success in achieving technical account management goals and maintaining high retention for enterprise-level customers in a fast-paced environment.
• Change Advocacy & Influence: Exceptional skills in influencing all organizational levels, with the ability to translate complex technical data into clear business cases for executive stakeholders.
• Foundational Education: Bachelor’s degree in a technical or business field, or equivalent practical work experience

An ideal candidate also has:

• Technical Depth: Demonstrated expertise in IoT, APIs, SQL, and scripting languages, allowing you to act as a credible mentor and technical sounding board for the team.
• Scalability Mindset: Prior experience scaling TAM teams or technical service organizations, specifically focusing on building additional services and repeatable service models.
• Data Fluency: Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk to build dashboards, identify trends, and drive proactive, data-led strategies.
• Outcome-Driven Business Acumen: A strong focus on driving value-based outcomes and ROI for customers rather than just managing support tickets or task completion.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$99,365—$133,600 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. Youwill be surrounded by a high-calibre team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

In this role, you will focus on building excellence and scaling our impact through the following:

Build a High-Performance Culture

• Inclusive Talent Strategy: Hire, develop and lead an inclusive, engaged, and high performing team
• Performance Excellence: Establish a coaching rhythm and clear performance benchmarks to ensure the team consistently meets or exceeds targets.
• Career Architecture: Actively engage in professional growth through tailored development plans and mentorship, ensuring a robust internal pipeline for career progression.

Engineer Scalable Processes

• Intelligence Scalability: Develop and deploy AI-assisted workflows, such as automated technical health checks and AI-summarized account reviews to make it easier for the team to manage complex enterprise accounts.
• Cross-Functional Influence: Partner closely with Sales, Product, and Customer Success to bridge the gap between customer feedback and product evolution, driving continuous service improvements.
• Strategic Roadmap: Contribute to the long-term strategic planning required to scale a TAM team in a hyper-growth environment.

Drive Data-Led Change

• Analytical Leadership: Apply a rigorous, data-driven approach to identify organizational risks, dependencies, and hidden opportunities for efficiency.
• Platform Advocacy: Translate technical and business insights into actionable data to enhance the Samsara platform experience for our largest enterprise customers.
• Escalation Management: Serve as the primary point of contact for high-priority technical escalations, using deep product knowledge and analytical problem-solving to ensure swift, permanent resolutions.

Minimum requirements for the role:

• People Management: Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change.
• Enterprise Impact: Demonstrated success in achieving technical account management goals and maintaining high retention for enterprise-level customers in a fast-paced environment.
• Change Advocacy & Influence: Exceptional skills in influencing all organizational levels, with the ability to translate complex technical data into clear business cases for executive stakeholders.
• Foundational Education: Bachelor’s degree in a technical or business field, or equivalent practical work experience

An ideal candidate also has:

• Technical Depth: Demonstrated expertise in IoT, APIs, SQL, and scripting languages, allowing you to act as a credible mentor and technical sounding board for the team.
• Scalability Mindset: Prior experience scaling TAM teams or technical service organizations, specifically focusing on building additional services and repeatable service models.
• Data Fluency: Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk to build dashboards, identify trends, and drive proactive, data-led strategies.
• Outcome-Driven Business Acumen: A strong focus on driving value-based outcomes and ROI for customers rather than just managing support tickets or task completion.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$99,365—$133,600 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Headquarters: Remote
URL: https://retr.app/

Why this role matters right now

As a product-led company, our growth comes from customers who adopt the product, love it, and bring more of their team onto it. That puts this role directly on the growth path: onboarding, adoption, renewal, and expansion all run through it.

We're looking for someone who will own the customer from the day they sign, build the playbook that makes value repeatable, and hire the team that runs it. If you're energized by getting customers to real value fast and turning that into something a team can do at scale, you'll fit in well here.

What you'll do

●    Own every customer after the sale: onboarding, adoption, health, renewal, and growth

●    Figure out why our best accounts grew, turn it into a playbook, and build the team that runs it

●    Own renewals end to end, with no surprises the company doesn't see coming

●    Win enterprise trials, which is where we win or lose an account

●    Bring down churn in our self-serve base through product and automation, not headcount

●    Scale customer support as the base grows, holding quality to our standards

●    Know our customers better than anyone in the company, and keep Sales close wherever that knowledge should turn into a conversation

●    Hire and lead the customer team

The first 60 days

Days 1 to 14. Live in the accounts. Learn the product, the industry, and the book. Go through every account that grew and find out what actually drove it.

Days 15 to 30. There's more than one growth path in this base. Name them. Test them. Prove a couple. By day 30 you have a playbook hypothesis with evidence behind it.

Day 30. Start hiring while you're still refining. It doesn't need to be finished. It needs to be 80% right.

Day 60. First success managers in seat, book split, playbook running with your team.

We move fast. If 60 days sounds aggressive, it is, and we'd rather tell you now than after you sign.

The team

Success, Enablement, and Support report to you. You'll hire your first success managers inside 60 days. You report to our COO.

 

What we're looking for

●    You've built a customer success function from scratch, not just run one somebody else built

●    You can talk about your retention and expansion numbers in specifics, not adjectives

●    You're happy carrying a book yourself for the first 60 days and then giving it away

●    You've fixed a churn problem with product and automation, not just by adding people

●    You'd rather hire two excellent people than five adequate ones

●    You think of expansion as evidence the product worked, not as a target you hit

●    You're comfortable being 80% right and moving

●    A creative problem solver with strong listening, logic, and critical thinking skills

●    Team player with a passion for helping others succeed and a commitment to doing the right thing

Bonus. Mortgage or fintech experience. Experience standing up an AI-first support motion.

How we operate

Three philosophies we run by:

●    Give more than you get.

●    Lead with value.

●    Do the right thing.

Five values behind them: Honesty. Integrity. Fairness. Accountability. Excellence.

You'll love this job if you already operate this way. If you don't, we're not the right fit for you.

"Lead with value" is not decoration here. It is why our customer touchpoints do not feel commercial, and why accounts grow because customers want more rather than because someone chased a number. If a touchpoint would feel like a sales call to the customer, it’s the wrong touchpoint.

What we offer

●    $180,000-$200,000 base salary. National band, no geo-adjustment. Performance bonus on top, which we will walk through together

●    Fully remote, US-based

●    Company-paid medical at 100% of your individual premium

●    Dental, vision, life, short-term and long-term disability employer-provided

●    401(k) with match: 100% of your first 1% plus 50% of your next 5%

●    Generous PTO plus 13 paid holidays, including Christmas Eve and the day after Thanksgiving

●    $100 weekly meal stipend, $100 monthly wellness stipend

●    Full home office setup: laptop, monitors, camera, peripherals provided

What we don't offer

●    Big-tech RSUs. We're bootstrapped. No stock grants.

●    A quota dressed up as customer success. This is not a sales job with a softer title.

●    Bureaucracy. We're small and we like it that way.

●    Layers between you and the work. You report to our COO. That's the org.

How to apply

Send a resume and a short note to jobs@retr.app answering one question: tell us about an account you grew where the mechanism was value, not persuasion. What did you measure, and what did you change?

We read every application. If there's a fit, we'll set up a conversation.

We're an equal opportunity employer. We welcome candidates of all backgrounds, experiences, abilities, and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More at retr.app.

To apply: https://weworkremotely.com/remote-jobs/retr-head-of-customer-advocacy

Product Support Manager

About Trove Recommerce

Brands lose billions each year to returns, excess inventory, and non-new product. Trove transforms that liability into a growth engine.

We provide the software and operational infrastructure that enables leading brands to recover value from non-new inventory like returns and pre-loved goods through resale, trade-in, repair, and warranty claims. Brands including Canada Goose, Patagonia, Michael Kors, Carhartt, BÉIS, and Steve Madden rely on Trove to power returns management, resale sites, reverse logistics, and value-added services across North America and Europe. By integrating into complex retail ecosystems, Trove helps brands maximize recovery, acquire new customers, deepen loyalty, and drive sustainable growth.

Trove is a Certified B Corporation headquartered in the U.S., with a European office in Berlin.

About the Role

Trove is looking for an experienced Product Support Manager to lead and transform our Product Support (PS) team. This is a hands-on leadership role for someone who has built or rebuilt support functions before — someone who understands that great support is a discipline, not a default.

You will own the end-to-end support experience for our brand partners, ensuring that tickets are resolved accurately and efficiently by your team. You will build the processes, tooling, and knowledge infrastructure that allow PS to operate as a true tier 1⁄2 support function — reducing reliance on Engineering, Operations, and Partnerships to absorb support work, and delivering an excellent experience to the brands we serve.

This role reports to the CTO.

What You’ll Do

Lead and develop the Product Support team

• Manage a team of 3 product support engineers, setting clear expectations, providing regular coaching, and building a culture of accountability and continuous improvement
• Own hiring, onboarding, and knowledge transfer so that team capability is documented and not dependent on specific individuals

Build the support infrastructure

• Develop and maintain a living runbook and knowledge base tied to ticket categories, updated continuously as new issues are resolved
• Define and own the escalation matrix: clear criteria for when and to whom tickets escalate, with explicit handoff accountability
• Establish SLA tiers so brand partners know what to expect and the team has clear accountability
• Implement a QA process: regularly sample tickets, score against resolution quality, and use findings to close knowledge gaps

Drive resolution quality and brand experience

• Own CSAT and NPS for the support function, treating them as primary indicators of team health
• Ensure that every ticket, whether resolved by PS or escalated, is handled with professionalism and clear communication throughout
• Establish a feedback loop with Engineering, Operations and Partnerships to surface recurring issues as product or documentation gaps rather than permanent support burdens
• Implement deflection tracking to identify when the same questions keep coming back, and treat that as a signal to fix root causes

Collaborate cross-functionally

• Work closely with Partnerships and Operations to define clear boundaries between support and their functions, and hold those boundaries
• Partner with Engineering to ensure bugs and escalations have a clear path to resolution
• Represent the support function in cross-functional planning and communicate brand partner needs clearly

Experience You Bring

• 5+ years in a technical support, support engineering, or customer success engineering role, with at least 2 years in a people management capacity
• Demonstrated experience building or rebuilding support processes from the ground up: runbooks, escalation matrices, QA loops, SLA frameworks
• Comfortable leveraging AI tools to improve processes, team productivity and ticket resolution quality
• Strong understanding of SaaS platforms and the ability to triage technical issues without writing code; familiarity with tools like Postman, basic SQL, and support ticketing systems
• Experience supporting e-commerce or logistics software is a strong plus; familiarity with Shopify or warehouse management systems is ideal
• A track record of improving support resolution rates and reducing escalation to engineering and other teams
• Excellent written and verbal communication: you can explain technical issues clearly to non-technical partners and hold difficult accountability conversations internally
• Data-driven: you use ticket trends, CSAT, and resolution rates to make decisions, not intuition alone

Bonus Points If You Have

• Experience with recommerce, reverse logistics, or trade-in programs
• Background working at a startup or scaling company where process had to be built, not inherited
• Familiarity with Snowflake or similar data tools for reporting and ticket analysis

Why Work Here?

• Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees more freedom in their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
• Flexible PTO - Our flexible vacation company policy allows employees to take leave as they need.
• 401K - Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan.
• Medical/Dental/Vision plan options
• Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
• Learning Fund - Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives.
• Partner Discounts - Enjoy eligibility for various partner discounts
• Mission Driven - Work alongside passionate people to build the leading recommerce infrastructure and  the circular economy.

Trove is committed to creating an equitable and transparent workplace. The annual compensation range for this position is $105,000 - $130,000 and equity. Final compensation will be determined based on experience, location and skills and may vary from the range listed above.

Trove is proud to be an equal opportunity company. We believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.

Headquarters: Remote
URL: http://brighttax.com

About the role

This is a player-coach role. You will lead a small pod of four to five Client Success Managers — coaching them, developing them, and owning your pod’s client retention and satisfaction — while carrying a focused personal portfolio of your own so you stay close to the work and lead by example. It is the bridge between frontline client care and the leadership of the function, reporting to the Director of Client Success.

You are not stepping back from clients to manage from a distance. You are the person your team turns to first, the calm hand on the hardest situations, and a working example of what great looks like.

What you’ll do

• Lead a pod of 4–5 CSMs — regular 1:1s, coaching, development conversations, and day-to-day support that helps each person grow toward full independence.
• Own  your pod's performance — Client retention, CSAT, Revenue and each CSM's progress. Report on it regularly, flagging what's working and what needs attention before it becomes a problem
• Carry a focused personal portfolio — a reduced book of your own, managed to the same high standard you coach your team to.
• Be the first escalation point — resolve complex or sensitive client situations within the pod before they need to go further.
• Onboard and develop new CSMs — give new joiners a warm, structured start and a clear path to confidence.
• Partner with the Director — on capacity, process improvements, and the patterns you see across your pod.

What success looks like

Your clients renew because they feel genuinely known and well looked after. Your CSMs are growing, ramping on schedule, and reaching out to you — not the Director — when they need help. Problems surface early and get solved calmly. The people on your team would tell you it’s the best-supported they’ve felt at work.

What we’re looking for

• Four or more years in client success, account management, or client-facing delivery — ideally in a service, professional-services, or finance environment.
• Experience leading, coaching, or mentoring others — whether as a formal manager or a strong informal leader ready to step into the role.
• A track record of keeping clients and growing relationships, with a real sense of ownership over retention.
• Excellent written communication and genuine warmth — you make people feel looked after in every interaction.
• Comfort working with a CRM (we use HubSpot) and using data to stay ahead of client needs.
• Calm, organized, and dependable through busy seasonal peaks.
• Thrives in a remote, distributed team and works well across time zones and cultures.

Nice to have

• Familiarity with US expat or cross-border tax — or a genuine willingness to learn it deeply.
• Experience in a remote-first, globally distributed company.
• A second language.

What we offer

• Fully remote, flexible work — we care about the outcome and your wellbeing, not where or exactly when you work.
• Purpose and people — a warm, values-led team that takes the work seriously and each other kindly.
• Growth — real investment in your development, including our internal learning programs.

How to apply

If this sounds like you, we’d love to hear from you. Tell us a little about your story and why this role fits it — a short note alongside your CV goes a long way with us.

To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-lead

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we’ve got to be honest, you won’t always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you’ll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you’ll enjoy impacting:

As a Customer Support Team Leader your purpose will be to oversee a team of advisors who provide support to our customers through different tools such as chat, calls and emails. You will be responsible for coordinating their work, ensuring the achievement of team KPIs, and driving performance. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes.

Your main responsibilities:

• Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members.
• Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues.
• Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management.
• Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation.
• Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients.
• Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures.

Essentially, to ensure you succeed in this role you’re going to need…

• Minimum 3 years of experience in inbound customer service.
• Minimum 2 years of experience in team management.
• Familiarity with customer service metrics and tools.
• Ability to work independently and take on challenges.
• Proficiency in both Polish and English at C1 level.

Some of the benefits we offer are:

• Fully remote position -  We take pride in being a globally distributed team;
• Private medical care from Allianz health (subsidized by Booksy);
• Life insurance from Uniqua (covered by Booksy, employee cost - 1 PLN);
• Multisport card (voluntary and unsubsidized, diverse packages to choose from);
• Online consultations with Psychologist Booksy (fully subsidized by the company);
• Access to English online language training (Speexx);
• Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers);
• Additional life Insurance from PZU (unsubsidized, voluntary);
• Happiness Team initiatives.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.

Kindly submit your application and CV in English to ensure it is successfully reviewed.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we’ve got to be honest, you won’t always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you’ll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you’ll enjoy impacting:

As a Customer Support Team Leader your purpose will be to oversee a team of advisors who provide support to our customers through different tools such as chat, calls and emails. You will be responsible for coordinating their work, ensuring the achievement of team KPIs, and driving performance. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes.

Your main responsibilities:

• Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members.
• Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues.
• Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management.
• Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation.
• Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients.
• Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures.

Essentially, to ensure you succeed in this role you’re going to need…

• Minimum 3 years of experience in inbound customer service.
• Minimum 2 years of experience in team management.
• Familiarity with customer service metrics and tools.
• Ability to work independently and take on challenges.
• Proficiency in both Polish and English at C1 level.

Some of the benefits we offer are:

• Fully remote position -  We take pride in being a globally distributed team;
• Private medical care from Allianz health (subsidized by Booksy);
• Life insurance from Uniqua (covered by Booksy, employee cost - 1 PLN);
• Multisport card (voluntary and unsubsidized, diverse packages to choose from);
• Online consultations with Psychologist Booksy (fully subsidized by the company);
• Access to English online language training (Speexx);
• Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers);
• Additional life Insurance from PZU (unsubsidized, voluntary);
• Happiness Team initiatives.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.

Kindly submit your application and CV in English to ensure it is successfully reviewed.

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence.

About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions...

About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions...

About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions...