Writing.io Jobs

Location: 100 % remote

Contract:Full-time, Independent Contractor

PostingJurisdictions:To support US Eastern Time working hours

Our Firm:

Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economics as well as the legal aspects of our matters.

Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.

Learn more at: www.sterlingtonlaw.com/

The Opportunity

We’re looking for an IT Senior Support Specialist to be a go-to technical expert for our users, making sure they have reliable, responsive, and secure technology to do their best work. You’ll handle complex support issues, serve as an escalation point for the help desk, and help improve how support is delivered across the organization.

This is a hands-on role for someone who enjoys solving problems, helping people, and sharing knowledge with teammates. You’ll have a visible impact on the day-to-day experience of everyone who relies on our technology.

What You’ll Do:

• Serve as the escalation point for complex or high-priority incidents and requests coming from the IT support team.

• Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD), user access, and remote connectivity.

• Lead the response to major incidents, communicating clearly and calmly with affected users and stakeholders.

• Manage the endpoint lifecycle: provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals for a distributed workforce.

• Run onboarding and offboarding, including account setup, access, and equipment.

• Administer Microsoft 365, Active Directory, and Entra ID day-to-day (users, groups, licensing, MFA, access requests).

• Support Microsoft Intune operations: app deployment, patching, and endpoint policies, in partnership with Infrastructure.

• Create and maintain knowledge base articles, runbooks, and how-to guides, and help train the IT support team to resolve more issues at first contact.

• Manage incidents, requests, and problems. Track ticket trends and help us meet our SLAs.

• Identify recurring issues, perform root cause analysis, and recommend permanent fixes.

• Look for opportunities to automate routine tasks and expand self-service options, including AI-driven tools.

• Support the Security team with access reviews, device compliance, phishing reports, and data protection practices.

What We’re Looking For :

• 5+ years of experience in IT support, with a track record of handling escalated and complex issues.

• Strong working knowledge of Microsoft 365, Windows, and macOS.

• Experience with Active Directory and Entra ID (user management, hybrid identity, MFA).

• Hands-on experience with Microsoft Intune (app deployment, patching, endpoint policies).

• Experience supporting virtual desktop environments.

• Experience with ITSM platforms (Freshservice, ServiceNow, or similar)

• Excellent communication skills in English, written and spoken, with the ability to explain technical issues clearly to non-technical users, including senior executives and partners.

• Strong troubleshooting, prioritization, and time management skills in a fast-paced, service-oriented environment.

• A track record of writing documentation that people actually use: clear, current, and easy to follow for non-technical audiences.

• Comfortable working async in a distributed, remote-first environment.

• Hands-on experience using AI tools to automate or speed up support work

Nice-to-have

• Experience in a law firm or other professional services environment.

• Experience with Nerdio or other AVD management tools.

• Scripting skills with PowerShell for troubleshooting and automation.

• Website hosting and administration experience: DNS and domain management, SSL/TLS certificates, CMS administration (e.g., WordPress), cloud or managed hosting, and CDN/WAF services such as Cloudflare.

At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive. We encourage all qualified candidates to apply.

We’re hiring a Customer Success Manager for Pearl, which finds exceptional talent from around the world, trains them to be AI-native, and places them into operational roles at startups as managed contractors: from client-facing roles to software engineers to executive assistants. We’re 3x founders who’ve bootstrapped our company to a couple million in ARR and are adding six to seven figures in net new annualized revenue each month. Our clients span venture-backed tech and healthcare, including fast-growing startups and phenomenal US-based businesses that have raised over $3B in funding from Sequoia, a16z, Founders Fund, Y Combinator, and other top VC firms.

Today we’re roughly 60 people managing a few hundred talents, growing fast and into new verticals. We started Pearl because we believe that even though opportunity isn’t created equal in the world, ambitious talent is. And our goal is to scale Pearl to $100M in ARR bootstrapped by placing 2777 operators into top startups in the next 3 years.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Location: Remote, working hours that overlap with our US-based clients.

Purpose of Your Role

You’ll own what happens after a client signs a proposal to work with Pearl. Every signed proposal is a founder or business owner trusting us with a critical seat on their team, and how fast that talent starts creating value decides whether the client pays, stays  and grows with us. This role exists because our sales motion is adding new clients every month, and the path from signed proposal to paid, happy, expanding account needs a dedicated owner.

You’ll move three numbers:

→ Time to Value for new clients (30 days or less)

→ Conversion from Signed Proposal to Closed Won-Paid

→ Net revenue retention across your book through retention and seat expansion.

What You’ll Own

1. New Customer Onboarding

   • Convert Signed Proposals into Closed Won-Paid deals by running a clear, fast path from signature to first invoice paid.
   • Get every new client to value within 30 days: kickoff, role scoping, talent matching, first-week ramp and a check-in that confirms the placement is working.
   • Coordinate recruiting, training and finance to provide a cohesive customer experience.
   • Maintain a CSAT of 95% or higher and fix the steps that drag it down.

2. Account Retention and Expansion

   • Manage a book of client accounts and own their retention, renewals and overall health.
   • Act as a trusted advisor to each Customer Business Owner, learning their business well enough to make them see you as a value add business partner, and not as a vendor contact.
   • Identify and close upsells, from additional seats to new role types, and bring in sales when a deal needs it.
   • Catch risk early by tracking talent performance and client sentiment, and step in before a small issue becomes a cancellation.

3. Customer Experience Process and Insights

   • Turn what works in onboarding and expansion into repeatable playbooks and processes so we can increase onboarding velocity while maintaining our high quality bar.
   • Bring what customers tell you back to the founders, sales and recruiting so it shapes how we hire, train and sell.

What Success Looks Like

In your first 90 days, you’ve taken over your assigned book of accounts, met every Customer Business Owner, and personally run onboarding for new assigned Customers from signed proposal to paying customer. Every Customer you onboard sees value from talent in 30 days, and you’ve written down the onboarding steps that worked and the ones that didn’t.

By six months, onboarding runs on a playbook you built. New clients hit value in 30 days or less at 95% CSAT or higher, nearly every signed proposal converts to Closed Won-Paid, and you’ve closed your first upsells from your book.

By twelve month s, your book is growing on its own. Net revenue retention is above 100% because expansion outpaces churn, at-risk accounts are flagged and saved before they cancel, and the founders trust you with our most important client relationships.

What We’re Looking For

• You might look like one of the following, and want to own the full client relationship at a company that is growing every month:

  • A Customer Success Manager at an early stage, high-growth SaaS, healthcare technology or fintech company who owned a book end to end

  • An onboarding or implementation lead who got customers live fast and then moved into managing and expanding accounts

  • An account manager at a services or staffing business who kept clients and grew them into larger accounts

  • You have owned retention at an early stage, high-growth company:

    • The number was yours, you can tell us what it was when you started and what it was when you left, and you can name the accounts you saved.

• You have onboarded new customers in 30 days or less at 95% CSAT or higher:

  • You can walk us through the steps you ran and where customers usually got stuck.

• You have identified and closed upsells yourself. You see expansion as part of the job and you’re comfortable asking a client for more business when it’s right for them.

• You build trust with founders and business owners quickly. They come to you for advice on their team and their business, not only when something breaks.

• You close loops without being chased. When a client is waiting on something from you, it’s handled, and the people around you know it.

• You write clearly and keep good records in the CRM. Your accounts are documented well enough that someone else could pick them up tomorrow.

• You have worked in Software as a Service, Healthcare Technology or Financial Technology. Experience in a venture-backed startup is a plus, and familiarity with healthcare technology is a strong plus since healthcare is our first vertical.

• Build and Grow Quickly - We’re scaling fast, and we trust that you’ll know best on the ground what needs to be done. You’ll have the opportunity to step into leadership early and own decisions that shape how our company grows.

• Fully Remote. Forever. - We’ve built Pearl with a multicultural DNA and teammates across 23 countries. We trust that the best work isn’t done behind a cubicle

• Unlimited PTO - We trust that you’ll get your work done, and we want to create space for you to take time away with the people you care about.

• Global Retreats - We create space for our teammates to get to know each other as people, rather than just to-do lists. We’ve shared meals, laughs, and sunrises across the world in places like Cancun, El Nido, Boracay, and Siargao**.**

• Ambitious and Kind Team - We build with the most competent people we know, and we maintain a low-ego, no-assholes policy. We’re looking for people who are sharp, kind, and open to being vulnerable when it matters.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

We help companies grow cross-functional teams abroad. We hire the smartest people and place them into great companies. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to connect you with the right opportunity.

About the client

Balto’s mission is to power a new era of knowledge work in the contact center, and we’re creating awesome technology to do just that. If you’re excited by the opportunity to join a dynamic team initiating a technological revolution in Real-Time Guidance, Balto is for you.

More than just a company, Balto is a community. A community committed to empowering each of our members. This mission is at the heart of our organization. As a member of our Technical Success team, you’ll act as the voice of the user, drive efficient implementation & product engagement from onboarding to continued adoption, and investigate solutions for complex technical issues.

We are looking a Technical Success Specialist to join Balto’s Support team. In this role, you will serve as the primary internal escalation point for Support’s most complex, multi-part customer issues, owning them from investigation through resolution, and acting as the buffer between Support and Engineering so that only genuinely engineering-level problems consume engineering time.

Responsibilities

• Investigate and resolve customer inquiries regarding Balto products and services
• Interact with customers through email and video conferencing
• Collaborate cross-functionally with Customer Success Managers, Implementation Managers, and the Sales Team to handle a variety of post-sales service functions
• Investigate reported technical issues to discover root causes and find solutions
• Provide ongoing support to customers for technical issues, including talking customers through a series of actions to resolve a problem, and then following up to ensure the problem is resolved
• Log all calls and support requests
• Technical documentation development for both internal and external audiences
• Help make our integrations successful:
• Troubleshoot complex integration issues
• Conduct post-live integration checks during low implementation manager bandwidth periods

Job specific requirements

• Strong troubleshooting and deductive reasoning
• Highly organized and methodical
• Comfortable in a customer-facing role
• Knowledgeable in networking, firewall, and VPN
• Clear and concise verbal and written communications
• Great rapport-building skills
• Ability to contribute and adapt to evolving support procedures
• Very comfortable in Windows (10+) and MacOS environments
• Knowledge or experience related to CCaaS or VoIP softphone applications highly desired, but not required
• Experience writing, reading, or editing common coding languages a plus (Python, JSON, etc.)
• Experience writing, reading, or editing code in a web environment a plus (HTML, CSS, JavaScript, etc.)
• Experience with DataDog highly desired, but not required

Compensation & Benefits

• $650- $800
• A robust vacation and PTO schedule
• You will be working in the US shift timings

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what’s next. For more than a decade we’ve helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we’re scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the Role:

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

What You Will Do:

• Handle cases for all Vercel customers.
• Handle customer issues outside of regular case channels.
• Work with the community to provide advice and assistance.
• Develop and improve internal tools alongside engineering.
• Complete engineering work on a regular basis.
• Specialize in a specific product area and owning that within the team.
• Improve internal documentation, processes, and policies.
• Assist Customer Success Managers with Enterprise requests.

About You:

• Frontend development experience, ideally with React and Next.js.
• A firm understanding of cloud technologies and serverless computing.
• A desire to engineer solutions for problems to resolve root causes.
• Exceptional communication skills, both written and oral.
• Comfortable working with a fully remote, globally distributed team.
• Availability to work within a weekend and on-call rota.
• A passion to deliver a customer experience second to none.

Bonus if You:

• Have experience working with backend development, especially Node.js.
• Are open to a higher-compensated Saturday-Tuesday schedule
• Have experience with CDNs and setting up cloud infrastructure.
• Work with monorepos or custom CI/CD pipelines.
• Understand DNS well and can explain this clearly to others.
• Are experienced with incident management and procedural communication.
• Use your experience to mentor other members of the team.

Benefits & Perks:

• Competitive compensation and stock options.
• Inclusive Healthcare Package (US only).
• Flexible working style - 100% remote, with teammates located throughout the globe.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
• Generous Gear Credit.

Disclosures:

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

About Sidecar Health

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

As a Member Care Representative at Sidecar Health, you’ll be the voice members turn to when they need help understanding their Benefit Amount, navigating their plan, or resolving issues with claims. You’ll handle inbound calls, chats, and tickets with empathy and efficiency, helping members get the most out of a model that’s nothing like legacy insurance. This is a front-line role where great service directly shapes how members experience healthcare.

* Location: Remote. Candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah*

Start Date and Training

• Start date: November 16
• Paid training: 4 weeks, 9:30 AM-6:00 PM ET. Attendance is required for the full training period.

Available Shifts (Eastern Time):

• 8:30 AM-5:00 PM, Monday-Friday
• 9:00 AM-5:30 PM, Monday-Friday
• 10:00 AM-6:30 PM, Monday-Friday
• 11:30 AM-8:00 PM, Monday-Friday
• Mon, Thu, Fri: 9:30 AM-6:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Tue and Wed)
• Mon, Tue, Wed: 10:30 AM-7:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Thu and Fri)

*You must be available for one of the following shift options (your shift will be confirmed before you join)*

What You’ll Do

• Handle inbound calls and chats from members with questions about their Benefit Amount, plan benefits, and how to get money back when they choose lower-cost care
• Resolve member issues and complaints with empathy, accuracy, and a positive attitude
• Build rapport with members by listening carefully and meeting them where they are
• Follow established policies and standard operating procedures while maintaining detailed, accurate records

What You’ll Grow Into

• Support process improvements as Sidecar Health’s member base and product evolve
• Take on expanded responsibilities across claims or member escalations as you grow within the team
• Contribute to a startup culture where your feedback and ideas help shape how the team operate

What You’ll Bring

• People-first communicator who listens with empathy and can answer questions clearly and confidently in the moment, in writing and by phone
• Detail-oriented problem solver who spots the small things and helps members navigate their plan creatively and thoroughly
• Adaptable and resilient — you thrive in a fast-moving, ever-changing environment and stay steady when things shift
• Strong customer service background; we have successfully welcomed people transitioning from clinical roles like CNAs who bring genuine care for others
• High school diploma or equivalent required; bachelor’s degree preferred

Nice to have

• Bilingual in English and Spanish
• Experience in healthcare, insurance, or claims processing
• Familiarity with ticketing or chat support tools
• Demonstrated interest in growing within a startup environment

What You’ll Get

• Competitive hourly wage ($20.00), annual bonus opportunity, and an equity package
• Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents. Choose an HSA-eligible plan or a $0 deductible plan
• Dental and vision with 100% of your premium covered, and 80% covered for your dependents
• A 401(k) retirement plan
• Paid time off, company holidays, and paid parental leave
• Stay connected: $50 a month toward your internet and $50 a month toward your phone, reimbursed through expenses
• The opportunity to make an impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.

Work Environment Requirements

• A reliable, stable high-speed internet connection
• A private, quiet, distraction-free workspace with minimal background noise, suitable for taking confidential member calls
• The ability to give your full, uninterrupted attention to member calls and chats throughout your scheduled shift and training hours

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what’s next. For more than a decade we’ve helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we’re scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the Role:

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

What You Will Do:

• Handle cases for all Vercel customers.
• Handle customer issues outside of regular case channels.
• Work with the community to provide advice and assistance.
• Develop and improve internal tools alongside engineering.
• Complete engineering work on a regular basis.
• Specialize in a specific product area and owning that within the team.
• Improve internal documentation, processes, and policies.
• Assist Customer Success Managers with Enterprise requests.

About You:

• Frontend development experience, ideally with React and Next.js.
• A firm understanding of cloud technologies and serverless computing.
• A desire to engineer solutions for problems to resolve root causes.
• Exceptional communication skills, both written and oral.
• Comfortable working with a fully remote, globally distributed team.
• Availability to work within a weekend and on-call rota.
• A passion to deliver a customer experience second to none.

Bonus if You:

• Have experience working with backend development, especially Node.js.
• Are open to a higher-compensated Saturday-Tuesday schedule
• Have experience with CDNs and setting up cloud infrastructure.
• Work with monorepos or custom CI/CD pipelines.
• Understand DNS well and can explain this clearly to others.
• Are experienced with incident management and procedural communication.
• Use your experience to mentor other members of the team.

Benefits & Perks:

• Competitive compensation and stock options.
• Inclusive Healthcare Package (US only).
• Flexible working style - 100% remote, with teammates located throughout the globe.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
• Generous Gear Credit.

Disclosures:

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

About Sidecar Health

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

As a Member Care Representative at Sidecar Health, you’ll be the voice members turn to when they need help understanding their Benefit Amount, navigating their plan, or resolving issues with claims. You’ll handle inbound calls, chats, and tickets with empathy and efficiency, helping members get the most out of a model that’s nothing like legacy insurance. This is a front-line role where great service directly shapes how members experience healthcare.

* Location: Remote. Candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah*

Start Date and Training

• Start date: November 16
• Paid training: 4 weeks, 9:30 AM-6:00 PM ET. Attendance is required for the full training period.

Available Shifts (Eastern Time):

• 8:30 AM-5:00 PM, Monday-Friday
• 9:00 AM-5:30 PM, Monday-Friday
• 10:00 AM-6:30 PM, Monday-Friday
• 11:30 AM-8:00 PM, Monday-Friday
• Mon, Thu, Fri: 9:30 AM-6:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Tue and Wed)
• Mon, Tue, Wed: 10:30 AM-7:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Thu and Fri)

*You must be available for one of the following shift options (your shift will be confirmed before you join)*

What You’ll Do

• Handle inbound calls and chats from members with questions about their Benefit Amount, plan benefits, and how to get money back when they choose lower-cost care
• Resolve member issues and complaints with empathy, accuracy, and a positive attitude
• Build rapport with members by listening carefully and meeting them where they are
• Follow established policies and standard operating procedures while maintaining detailed, accurate records

What You’ll Grow Into

• Support process improvements as Sidecar Health’s member base and product evolve
• Take on expanded responsibilities across claims or member escalations as you grow within the team
• Contribute to a startup culture where your feedback and ideas help shape how the team operate

What You’ll Bring

• People-first communicator who listens with empathy and can answer questions clearly and confidently in the moment, in writing and by phone
• Detail-oriented problem solver who spots the small things and helps members navigate their plan creatively and thoroughly
• Adaptable and resilient — you thrive in a fast-moving, ever-changing environment and stay steady when things shift
• Strong customer service background; we have successfully welcomed people transitioning from clinical roles like CNAs who bring genuine care for others
• High school diploma or equivalent required; bachelor’s degree preferred

Nice to have

• Bilingual in English and Spanish
• Experience in healthcare, insurance, or claims processing
• Familiarity with ticketing or chat support tools
• Demonstrated interest in growing within a startup environment

What You’ll Get

• Competitive hourly wage ($20.00), annual bonus opportunity, and an equity package
• Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents. Choose an HSA-eligible plan or a $0 deductible plan
• Dental and vision with 100% of your premium covered, and 80% covered for your dependents
• A 401(k) retirement plan
• Paid time off, company holidays, and paid parental leave
• Stay connected: $50 a month toward your internet and $50 a month toward your phone, reimbursed through expenses
• The opportunity to make an impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.

Work Environment Requirements

• A reliable, stable high-speed internet connection
• A private, quiet, distraction-free workspace with minimal background noise, suitable for taking confidential member calls
• The ability to give your full, uninterrupted attention to member calls and chats throughout your scheduled shift and training hours

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Are you a Finnish speaker looking for a remote opportunity in Portugal?

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.

Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience.

What you’ll do:

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

  • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality

• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
  • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
  • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
  • Drive and track your customers’ achievement of business goals and realization of value through Wiz
  • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings

• Advocate for your Customers– Understand, document, and represent your customers’ needs to internal Wiz stakeholders

  • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexity Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise

• Partner cross-functionally with internal teams to improve processes

What you’ll bring

• Overall

  • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product

    • For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect.

  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

  • Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion

Technical Knowledge

• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
• Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
• Familiarity with Linux and Windows operating systems concepts and runtime sensing
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
• Ability and willingness to continuously learn emerging cloud/security technologies

Account Management and Customer Success

• Proven track record of successfully managing a book of business with 5-10+ customers
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
• Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$103,000—$141,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

About Toolbox

Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to “Act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology”. We deliver SPEED.

Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.

We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.

What are we looking for?

We are seeking an experienced Incident Manager / Technical Liaison to join our Customer Care team.

This role will act as the key connection between clients, support, and development teams — ensuring that incidents are handled efficiently, communication is transparent, and service quality remains exceptional.

The ideal candidate combines strong technical understanding, communication skills, and coordination abilities, with the capacity to stay calm and solution-oriented under pressure.

What Challenges Await You?

• Serve as the primary liaison between clients and technical teams, ensuring alignment, transparency, and clear communication throughout the incident lifecycle.
• Perform technical analysis of incidents to identify impact, urgency, and possible root causes.
• Coordinate cross-functional resolution efforts, working closely with Backend, Product, and QA teams to minimize client impact and ensure SLA/OLA compliance.
• Lead and document post-incident reviews, driving continuous improvement and long-term preventive strategies.
• Maintain and update runbooks, knowledge bases, and process documentation, ensuring operational consistency.
• Oversee onboarding, training, and technical evaluation of Customer Support agents, ensuring ongoing development and service quality.
• Manage incident escalation processes, determining when and how to escalate issues effectively.
• Contribute to the continuous improvement of incident management workflows, tools, and cross-team collaboration.
• Participate in after-hours incident management as part of the global 24⁄7 support structure.

Minimum Requirements

• Languages: Excellent written and verbal communication in English and Spanish

• Experience: 3+ years in Incident Management, Technical Support, or Customer Success roles in technology-driven environments.

• Strong understanding of databases (SQL / NoSQL), REST APIs, and SOAP services.

• Familiarity with technologies such as Node.js, MongoDB, Kubernetes, Docker, and React.js.

• Knowledge of at least one programming language and experience with third-party integrations.

• Incident Management: Proven ability to manage multiple incidents simultaneously, ensuring SLA/OLA compliance.

• Problem Solving: Ability to quickly assess situations, identify root causes, and drive effective solutions.

• Strong organizational and coordination skills.

• Excellent communication across technical and non-technical audiences.

• Ability to remain calm under pressure and manage high-stress situations.

• Proactive and self-motivated attitude with adaptability to change.

What will you get from us?

We know that extraordinary people do not choose their jobs based only on the benefits, but we make a great effort to make sure that each of us who are part of Toolbox can achieve success and improve every day.

About the Team

Besides hiring the best tales, we believe diversity in terms of perspectives, ideas and cultures helps creating the best products and solutions. At Toolbox we work with cutting edge technology to build robust, high availability systems, able to handle high load and concurrency. We look for people bringing fresh ideas from the high concurrency system design, non-structured data organization, distributed computing, API design and Mobile areas.

As a member of the Development team, you will work in a project critical to our success, with the chance to switch products as our portfolio evolves. We need versatile people, who enjoy challenges at every stage of the development cycle, who push the envelope and make things happen.

Toolbox will always be a technology company. We hire people throughout the technical spectrum, who impact the life of millions of people through their work.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.

Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience.

What you’ll do:

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

  • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality

• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
  • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
  • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
  • Drive and track your customers’ achievement of business goals and realization of value through Wiz
  • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings

• Advocate for your Customers– Understand, document, and represent your customers’ needs to internal Wiz stakeholders

  • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexity Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise

• Partner cross-functionally with internal teams to improve processes

What you’ll bring

• Overall

  • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product

    • For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect.

  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

  • Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion

Technical Knowledge

• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
• Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
• Familiarity with Linux and Windows operating systems concepts and runtime sensing
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
• Ability and willingness to continuously learn emerging cloud/security technologies

Account Management and Customer Success

• Proven track record of successfully managing a book of business with 5-10+ customers
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
• Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$103,000—$141,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Discover your 100% YOU with MicroSourcing! Position: Care Coordinator Location: Metro Manila Work setup & shift: Remote | Day ShiftWhy join MicroSourcing?

Client onboarding and configuration (your biggest area)

Run onboarding projects end to end: prepare from the sales hand-over, join the kickoff,

and build the project plan

Configure the platform for each client: listings, rates and availability, channel

connections, guest messaging and automations, operations, owners and finance

modules

Work with the connections specialists on data migration from the client’s previous

PMS, and verify the data before go-live

Make sure payments and financial data are 100% accurate at go-live

Keep every project inside its target timeline; a client graduates only when live, billing in

full and using the key features

Training and enablement

Train client teams on the platform, from daily users to owners and managers

Run group feature workshops and new-feature sessions

Teach clients how to get value from BAM, our AI agent, and our AI features

Advise clients on best practices, such as channel strategy and market changes that

affect them

Technical troubleshooting

Investigate and resolve configuration, sync and integration issues during onboarding

Reproduce problems, find the root cause, and write clear, complete tickets for

engineering

Act as the escalation point for support on onboarding-related technical issues

Be available and responsive to your clients throughout their project

AI-first ways of working

Use Claude and other AI tools every day to analyze client data, prepare configurations,

write training material and client communication, and investigate issues

Page 2 of 5

Onboarding Specialist (Philippines) - Job Description

Build reusable AI workflows, checklists and templates that make each onboarding

faster than the last

Help shape the AI-powered self-serve onboarding and migration tools our product

team is building

Process, data and product feedback

Keep the onboarding pipeline accurate every week: stage, dates and blockers

Log the most common setup problems and feed them to the product team

Write and update knowledge-base articles and onboarding guides as features ship

About Us Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital...

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours.  We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential.

About the Role

The Client Support team at Stitch Fix is committed to delivering an exceptional client experience that is easy, helpful, and personalized. Our Client Support Operations team focuses on delivering high-quality service while continuously improving the effectiveness of our global support operations.

As a Client Support Team Lead, you will lead, develop, and motivate a remote team of 8–12 Client Support Coordinators responsible for delivering personalized service across phone, chat, and email. Reporting to the Client Support Manager, you will drive individual and team performance, strengthen service quality, and foster a collaborative, client-focused culture. You will balance day-to-day operational leadership with coaching, performance management, and continuous improvement while helping your team successfully navigate evolving business needs, processes, and technologies.

Responsibilities

• Lead and develop a high-performing Client Support team by managing 8–12 Coordinators, establishing clear expectations, delivering actionable coaching and performance feedback, and fostering an engaging, inclusive, and accountable remote team environment that prioritizes employee growth and exceptional client service.
• Drive individual and team performance by monitoring productivity, quality, client satisfaction, and employee behaviors; leveraging standardized documentation and performance-management practices; identifying opportunities for improvement; and implementing targeted coaching and development plans to achieve operational goals.
• Manage daily Client Support operations and escalations by overseeing workflows, scheduling, shift approvals, meetings, and reporting while ensuring appropriate team coverage, operational consistency, and timely resolution of complex or sensitive client concerns.
• Lead change adoption and continuous improvement initiatives by translating organizational priorities into actionable team plans, supporting the implementation of new processes and service strategies, developing peer coaches, and partnering cross-functionally to improve the client experience and operational effectiveness.
• Strengthen team capabilities and operational efficiency through technology and collaboration by supporting recruiting and candidate assessment, contributing to cross-functional Client Support programs, and leveraging AI, reporting tools, and emerging technologies to identify trends, improve coaching effectiveness, streamline workflows, and enhance team performance.

About You

This is what you’ll need to succeed in this role from day 1.

Requirements

• 4+ years of customer or client support experience across multiple service channels, including phone, email, and chat, with at least 2–3 years of experience directly leading client-facing teams.
• Demonstrated experience coaching, developing, and managing individual contributors, including establishing performance expectations, delivering feedback, addressing performance concerns, and building engaged, resilient teams.
• Strong understanding of customer support performance metrics, including productivity, quality, and client satisfaction, with the ability to analyze performance trends and translate insights into actionable coaching and operational improvements.
• Experience managing daily team operations, including workflow coordination, scheduling, shift approvals, meetings, and performance reporting in a fast-paced service environment.
• Exceptional written and verbal communication skills, with the ability to provide clear direction, navigate challenging conversations, resolve escalations, and build productive relationships across teams.
• Strong organizational, time-management, and problem-solving skills, with the ability to independently manage competing priorities, exercise sound judgment, and lead teams through ambiguity and change.
• Experience leading remote teams through personalized coaching, intentional engagement, and effective performance-management practices.
• Comfort working with customer support platforms, performance-management systems, project-management tools, and AI-enabled technologies to improve team effectiveness and operational outcomes.
• Ability to provide on-call support outside standard business hours as needed for urgent client escalations, operational issues, or brand-sensitive situations.
• This position may require the ability to sit for extended periods of time, use a computer or other office equipment, and communicate effectively, both verbally and in writing.

Nice to Have

• Experience using Freshservice or comparable customer support and ticket-management platforms.
• Experience supporting recruiting, interviewing, and selection of customer support professionals.
• Experience implementing change-management initiatives, new service processes, or technology improvements within a customer support organization.
• Experience developing peer-coaching programs, facilitating team learning, or supporting employee development initiatives.
• Experience contributing to cross-functional customer experience programs, such as social care, client engagement, or service improvement initiatives.
• Experience using AI-enabled tools to improve coaching, reporting, workflow management, or customer support operations.

You’ll love working at Stitch Fix because you will…

• Fuse human creativity and styling expertise to redefine personalized retail.
• Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
• Actively leverage AI and modern tech to evolve how work gets done.
• Lead with innovation, think boldly, and aren’t afraid to challenge conventional retail norms.
• Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
• Be client obsessed by putting our customers at the heart of every decision to deliver unmatched personalization and trust.
• Support our team with competitive compensation packages, comprehensive benefits, and meaningful career growth.

Compensation and Benefits

This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$60,000—$95,000 USD

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Please review Stitch Fix’s US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us.  At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.

Headquarters: Remote

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you're passionate about the Roblox community and eager to contribute to the success of developers, we'd love to hear from you.

You will:

• Assist in resolving creator day-to-day escalations and emergencies.
• Manage communication between Roblox staff and creators.
• Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.
• Dedicate 40 hours per week with a working schedule from Saturday to Wednesday plus on-call availability throughout the week

You have:

• Strong verbal and written communication skills.
• Demonstrates endless patience and a positive attitude.
• Capable of managing time effectively.
• In-depth understanding of Roblox and the Roblox community.
• Solid knowledge of the technical aspects of Roblox Studio.
• Experience developing on Roblox and/or other creation platforms.

 

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position.

Hourly Pay Range$20—$25 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

To apply: https://weworkremotely.com/remote-jobs/roblox-developer-engagement-team-contract

Buscamos pessoas que gostem de interagir através do atendimento humanizado, proporcionando a melhor experiência para o cliente sempre.

Category: Sports Leisure & Lifestyle Location: Hull Yorkshire United Kingdom Job details Salary £5,000 - £20,000 a year COMMISSION ONLY Job type Part-time Permanent Remote Full Job Description Salary:£5k - 20k per year .

Work Flexibility: RemoteHelp shape the future of education and surgeon engagement.