Writing.io Jobs

About Us: Spreedly is the Intelligent Payments Platform for businesses that want to own their payments strategy. Founded in 2007 and headquartered in Durham, NC, we give merchants, platforms, and...

We are hiring German speakers on behalf of our client, a player in the mobile point-of-sale (mPOS) industry in Europe.

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services.

Job Description

Start your career helping make investing feel good

We’re looking for people who want to build a career, learn something new and make a difference to our customers.

As a Customer Services Administrator, you’ll join one of our Client Servicing teams, helping customers with the things that matter to them. This could mean supporting investment transfers, processing pension benefits, helping with new business, supporting customers through bereavement, working with SIPP accounts or providing essential business support.

It’s a broad role, with opportunities across different teams depending on our business needs, your interests and where your skills could make the biggest difference. Wherever you join, you’ll be part of the team helping our customers manage their investments and pensions with confidence.

You don’t need previous financial services experience to be successful. We’ll give you the training, support and knowledge you need to build your confidence and develop your career from day one.

What you’ll be doing

The work will vary depending on the team you join, but you’ll be helping us deliver a great experience for our customers by:

• Processing customer requests accurately and efficiently
• Supporting customers with their investments, pensions and accounts
• Checking information, completing administrative processes and keeping records up to date
• Working with colleagues across AJ Bell to resolve queries and keep things moving
• Following processes and controls carefully to make sure customers are supported safely and correctly
• Learning about financial services and building your knowledge as you develop
• Looking for ways to improve how we work and make things simpler for our customers and colleagues

Some teams are more customer-facing, while others are focused on the operational work that happens behind the scenes. In every team, your work will contribute to delivering the service our customers rely on.

What we’re looking for

We’re looking for people who are curious, organised and keen to learn. You don’t need to have worked in financial services before. We’re more interested in your potential, your attitude and your ability to learn.

You’ll bring:

• A minimum of 5 GCSEs at grades 9-4 (A*-C), or equivalent, including Maths and English
• Good numerical ability and attention to detail
• Strong written and verbal communication skills
• Competent IT skills, including experience using Excel
• The ability to organise your workload, meet deadlines and work independently when needed
• A positive attitude and willingness to learn
• An interest in financial services and in helping us deliver a great experience for our customers

Previous experience in financial services, administration or customer service is helpful, but it’s not essential. Full training and support will be provided.

Where could this role take you?

This is an opportunity to start building a long-term career at AJ Bell.

With opportunities across a range of Client Servicing teams, you’ll have the chance to learn about different areas of our business and develop skills that can take you in many different directions.

You could start in one area and, as your knowledge and experience grow, explore new opportunities across Client Servicing or the wider business.

We’re continuing to grow, with multiple opportunities available across our teams, and inductions for new starters taking place every three weeks.

About AJ Bell

At AJ Bell, we believe investing should feel good.

Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, more than 762,000 customers trust us to manage over £121.5 billion in assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

We’re proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK’s Best 100 Companies to Work For. It’s recognition we’re proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• Starting salary of £26,000, with the potential for a higher starting salary depending on relevant financial services experience
• 25 days’ holiday, increasing with service, plus a buy/sell scheme and bank holidays
• 6% pension with matched contributions
• Discretionary bonus scheme
• Share schemes, including free shares and BAYE
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave, subject to qualifying criteria
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events, including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• A friendly and supportive team environment

Our ways of working

At AJ Bell, our people are at the heart of our culture. We believe in building strong connections by working together.

Our Customer Services Administrator roles are hybrid, with 3-4 days per week in the office. For new team members, the first three months are spent full-time in the office. This gives you the opportunity to immerse yourself in the business, build your knowledge and get to know your colleagues as you settle into your role.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from people of all backgrounds and make hiring decisions based on skills, experience and potential.

Your application, reviewed by people

We believe great hiring starts with people. That’s why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, …). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, …)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
• Fluency in Italian & English

#LI-DNI

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Location: 100 % remote

Contract:Full-time, Independent Contractor

PostingJurisdictions:To support US Eastern Time working hours

Our Firm:

Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economics as well as the legal aspects of our matters.

Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.

Learn more at: www.sterlingtonlaw.com/

The Opportunity

We’re looking for an IT Senior Support Specialist to be a go-to technical expert for our users, making sure they have reliable, responsive, and secure technology to do their best work. You’ll handle complex support issues, serve as an escalation point for the help desk, and help improve how support is delivered across the organization.

This is a hands-on role for someone who enjoys solving problems, helping people, and sharing knowledge with teammates. You’ll have a visible impact on the day-to-day experience of everyone who relies on our technology.

What You’ll Do:

• Serve as the escalation point for complex or high-priority incidents and requests coming from the IT support team.

• Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD), user access, and remote connectivity.

• Lead the response to major incidents, communicating clearly and calmly with affected users and stakeholders.

• Manage the endpoint lifecycle: provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals for a distributed workforce.

• Run onboarding and offboarding, including account setup, access, and equipment.

• Administer Microsoft 365, Active Directory, and Entra ID day-to-day (users, groups, licensing, MFA, access requests).

• Support Microsoft Intune operations: app deployment, patching, and endpoint policies, in partnership with Infrastructure.

• Create and maintain knowledge base articles, runbooks, and how-to guides, and help train the IT support team to resolve more issues at first contact.

• Manage incidents, requests, and problems. Track ticket trends and help us meet our SLAs.

• Identify recurring issues, perform root cause analysis, and recommend permanent fixes.

• Look for opportunities to automate routine tasks and expand self-service options, including AI-driven tools.

• Support the Security team with access reviews, device compliance, phishing reports, and data protection practices.

What We’re Looking For :

• 5+ years of experience in IT support, with a track record of handling escalated and complex issues.

• Strong working knowledge of Microsoft 365, Windows, and macOS.

• Experience with Active Directory and Entra ID (user management, hybrid identity, MFA).

• Hands-on experience with Microsoft Intune (app deployment, patching, endpoint policies).

• Experience supporting virtual desktop environments.

• Experience with ITSM platforms (Freshservice, ServiceNow, or similar)

• Excellent communication skills in English, written and spoken, with the ability to explain technical issues clearly to non-technical users, including senior executives and partners.

• Strong troubleshooting, prioritization, and time management skills in a fast-paced, service-oriented environment.

• A track record of writing documentation that people actually use: clear, current, and easy to follow for non-technical audiences.

• Comfortable working async in a distributed, remote-first environment.

• Hands-on experience using AI tools to automate or speed up support work

Nice-to-have

• Experience in a law firm or other professional services environment.

• Experience with Nerdio or other AVD management tools.

• Scripting skills with PowerShell for troubleshooting and automation.

• Website hosting and administration experience: DNS and domain management, SSL/TLS certificates, CMS administration (e.g., WordPress), cloud or managed hosting, and CDN/WAF services such as Cloudflare.

At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive. We encourage all qualified candidates to apply.

We’re hiring a Customer Success Manager for Pearl, which finds exceptional talent from around the world, trains them to be AI-native, and places them into operational roles at startups as managed contractors: from client-facing roles to software engineers to executive assistants. We’re 3x founders who’ve bootstrapped our company to a couple million in ARR and are adding six to seven figures in net new annualized revenue each month. Our clients span venture-backed tech and healthcare, including fast-growing startups and phenomenal US-based businesses that have raised over $3B in funding from Sequoia, a16z, Founders Fund, Y Combinator, and other top VC firms.

Today we’re roughly 60 people managing a few hundred talents, growing fast and into new verticals. We started Pearl because we believe that even though opportunity isn’t created equal in the world, ambitious talent is. And our goal is to scale Pearl to $100M in ARR bootstrapped by placing 2777 operators into top startups in the next 3 years.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Location: Remote, working hours that overlap with our US-based clients.

Purpose of Your Role

You’ll own what happens after a client signs a proposal to work with Pearl. Every signed proposal is a founder or business owner trusting us with a critical seat on their team, and how fast that talent starts creating value decides whether the client pays, stays  and grows with us. This role exists because our sales motion is adding new clients every month, and the path from signed proposal to paid, happy, expanding account needs a dedicated owner.

You’ll move three numbers:

→ Time to Value for new clients (30 days or less)

→ Conversion from Signed Proposal to Closed Won-Paid

→ Net revenue retention across your book through retention and seat expansion.

What You’ll Own

1. New Customer Onboarding

   • Convert Signed Proposals into Closed Won-Paid deals by running a clear, fast path from signature to first invoice paid.
   • Get every new client to value within 30 days: kickoff, role scoping, talent matching, first-week ramp and a check-in that confirms the placement is working.
   • Coordinate recruiting, training and finance to provide a cohesive customer experience.
   • Maintain a CSAT of 95% or higher and fix the steps that drag it down.

2. Account Retention and Expansion

   • Manage a book of client accounts and own their retention, renewals and overall health.
   • Act as a trusted advisor to each Customer Business Owner, learning their business well enough to make them see you as a value add business partner, and not as a vendor contact.
   • Identify and close upsells, from additional seats to new role types, and bring in sales when a deal needs it.
   • Catch risk early by tracking talent performance and client sentiment, and step in before a small issue becomes a cancellation.

3. Customer Experience Process and Insights

   • Turn what works in onboarding and expansion into repeatable playbooks and processes so we can increase onboarding velocity while maintaining our high quality bar.
   • Bring what customers tell you back to the founders, sales and recruiting so it shapes how we hire, train and sell.

What Success Looks Like

In your first 90 days, you’ve taken over your assigned book of accounts, met every Customer Business Owner, and personally run onboarding for new assigned Customers from signed proposal to paying customer. Every Customer you onboard sees value from talent in 30 days, and you’ve written down the onboarding steps that worked and the ones that didn’t.

By six months, onboarding runs on a playbook you built. New clients hit value in 30 days or less at 95% CSAT or higher, nearly every signed proposal converts to Closed Won-Paid, and you’ve closed your first upsells from your book.

By twelve month s, your book is growing on its own. Net revenue retention is above 100% because expansion outpaces churn, at-risk accounts are flagged and saved before they cancel, and the founders trust you with our most important client relationships.

What We’re Looking For

• You might look like one of the following, and want to own the full client relationship at a company that is growing every month:

  • A Customer Success Manager at an early stage, high-growth SaaS, healthcare technology or fintech company who owned a book end to end

  • An onboarding or implementation lead who got customers live fast and then moved into managing and expanding accounts

  • An account manager at a services or staffing business who kept clients and grew them into larger accounts

  • You have owned retention at an early stage, high-growth company:

    • The number was yours, you can tell us what it was when you started and what it was when you left, and you can name the accounts you saved.

• You have onboarded new customers in 30 days or less at 95% CSAT or higher:

  • You can walk us through the steps you ran and where customers usually got stuck.

• You have identified and closed upsells yourself. You see expansion as part of the job and you’re comfortable asking a client for more business when it’s right for them.

• You build trust with founders and business owners quickly. They come to you for advice on their team and their business, not only when something breaks.

• You close loops without being chased. When a client is waiting on something from you, it’s handled, and the people around you know it.

• You write clearly and keep good records in the CRM. Your accounts are documented well enough that someone else could pick them up tomorrow.

• You have worked in Software as a Service, Healthcare Technology or Financial Technology. Experience in a venture-backed startup is a plus, and familiarity with healthcare technology is a strong plus since healthcare is our first vertical.

• Build and Grow Quickly - We’re scaling fast, and we trust that you’ll know best on the ground what needs to be done. You’ll have the opportunity to step into leadership early and own decisions that shape how our company grows.

• Fully Remote. Forever. - We’ve built Pearl with a multicultural DNA and teammates across 23 countries. We trust that the best work isn’t done behind a cubicle

• Unlimited PTO - We trust that you’ll get your work done, and we want to create space for you to take time away with the people you care about.

• Global Retreats - We create space for our teammates to get to know each other as people, rather than just to-do lists. We’ve shared meals, laughs, and sunrises across the world in places like Cancun, El Nido, Boracay, and Siargao**.**

• Ambitious and Kind Team - We build with the most competent people we know, and we maintain a low-ego, no-assholes policy. We’re looking for people who are sharp, kind, and open to being vulnerable when it matters.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

We help companies grow cross-functional teams abroad. We hire the smartest people and place them into great companies. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to connect you with the right opportunity.

About the client

Balto’s mission is to power a new era of knowledge work in the contact center, and we’re creating awesome technology to do just that. If you’re excited by the opportunity to join a dynamic team initiating a technological revolution in Real-Time Guidance, Balto is for you.

More than just a company, Balto is a community. A community committed to empowering each of our members. This mission is at the heart of our organization. As a member of our Technical Success team, you’ll act as the voice of the user, drive efficient implementation & product engagement from onboarding to continued adoption, and investigate solutions for complex technical issues.

We are looking a Technical Success Specialist to join Balto’s Support team. In this role, you will serve as the primary internal escalation point for Support’s most complex, multi-part customer issues, owning them from investigation through resolution, and acting as the buffer between Support and Engineering so that only genuinely engineering-level problems consume engineering time.

Responsibilities

• Investigate and resolve customer inquiries regarding Balto products and services
• Interact with customers through email and video conferencing
• Collaborate cross-functionally with Customer Success Managers, Implementation Managers, and the Sales Team to handle a variety of post-sales service functions
• Investigate reported technical issues to discover root causes and find solutions
• Provide ongoing support to customers for technical issues, including talking customers through a series of actions to resolve a problem, and then following up to ensure the problem is resolved
• Log all calls and support requests
• Technical documentation development for both internal and external audiences
• Help make our integrations successful:
• Troubleshoot complex integration issues
• Conduct post-live integration checks during low implementation manager bandwidth periods

Job specific requirements

• Strong troubleshooting and deductive reasoning
• Highly organized and methodical
• Comfortable in a customer-facing role
• Knowledgeable in networking, firewall, and VPN
• Clear and concise verbal and written communications
• Great rapport-building skills
• Ability to contribute and adapt to evolving support procedures
• Very comfortable in Windows (10+) and MacOS environments
• Knowledge or experience related to CCaaS or VoIP softphone applications highly desired, but not required
• Experience writing, reading, or editing common coding languages a plus (Python, JSON, etc.)
• Experience writing, reading, or editing code in a web environment a plus (HTML, CSS, JavaScript, etc.)
• Experience with DataDog highly desired, but not required

Compensation & Benefits

• $650- $800
• A robust vacation and PTO schedule
• You will be working in the US shift timings

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what’s next. For more than a decade we’ve helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we’re scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the Role:

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

What You Will Do:

• Handle cases for all Vercel customers.
• Handle customer issues outside of regular case channels.
• Work with the community to provide advice and assistance.
• Develop and improve internal tools alongside engineering.
• Complete engineering work on a regular basis.
• Specialize in a specific product area and owning that within the team.
• Improve internal documentation, processes, and policies.
• Assist Customer Success Managers with Enterprise requests.

About You:

• Frontend development experience, ideally with React and Next.js.
• A firm understanding of cloud technologies and serverless computing.
• A desire to engineer solutions for problems to resolve root causes.
• Exceptional communication skills, both written and oral.
• Comfortable working with a fully remote, globally distributed team.
• Availability to work within a weekend and on-call rota.
• A passion to deliver a customer experience second to none.

Bonus if You:

• Have experience working with backend development, especially Node.js.
• Are open to a higher-compensated Saturday-Tuesday schedule
• Have experience with CDNs and setting up cloud infrastructure.
• Work with monorepos or custom CI/CD pipelines.
• Understand DNS well and can explain this clearly to others.
• Are experienced with incident management and procedural communication.
• Use your experience to mentor other members of the team.

Benefits & Perks:

• Competitive compensation and stock options.
• Inclusive Healthcare Package (US only).
• Flexible working style - 100% remote, with teammates located throughout the globe.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
• Generous Gear Credit.

Disclosures:

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

About Sidecar Health

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

As a Member Care Representative at Sidecar Health, you’ll be the voice members turn to when they need help understanding their Benefit Amount, navigating their plan, or resolving issues with claims. You’ll handle inbound calls, chats, and tickets with empathy and efficiency, helping members get the most out of a model that’s nothing like legacy insurance. This is a front-line role where great service directly shapes how members experience healthcare.

* Location: Remote. Candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah*

Start Date and Training

• Start date: November 16
• Paid training: 4 weeks, 9:30 AM-6:00 PM ET. Attendance is required for the full training period.

Available Shifts (Eastern Time):

• 8:30 AM-5:00 PM, Monday-Friday
• 9:00 AM-5:30 PM, Monday-Friday
• 10:00 AM-6:30 PM, Monday-Friday
• 11:30 AM-8:00 PM, Monday-Friday
• Mon, Thu, Fri: 9:30 AM-6:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Tue and Wed)
• Mon, Tue, Wed: 10:30 AM-7:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Thu and Fri)

*You must be available for one of the following shift options (your shift will be confirmed before you join)*

What You’ll Do

• Handle inbound calls and chats from members with questions about their Benefit Amount, plan benefits, and how to get money back when they choose lower-cost care
• Resolve member issues and complaints with empathy, accuracy, and a positive attitude
• Build rapport with members by listening carefully and meeting them where they are
• Follow established policies and standard operating procedures while maintaining detailed, accurate records

What You’ll Grow Into

• Support process improvements as Sidecar Health’s member base and product evolve
• Take on expanded responsibilities across claims or member escalations as you grow within the team
• Contribute to a startup culture where your feedback and ideas help shape how the team operate

What You’ll Bring

• People-first communicator who listens with empathy and can answer questions clearly and confidently in the moment, in writing and by phone
• Detail-oriented problem solver who spots the small things and helps members navigate their plan creatively and thoroughly
• Adaptable and resilient — you thrive in a fast-moving, ever-changing environment and stay steady when things shift
• Strong customer service background; we have successfully welcomed people transitioning from clinical roles like CNAs who bring genuine care for others
• High school diploma or equivalent required; bachelor’s degree preferred

Nice to have

• Bilingual in English and Spanish
• Experience in healthcare, insurance, or claims processing
• Familiarity with ticketing or chat support tools
• Demonstrated interest in growing within a startup environment

What You’ll Get

• Competitive hourly wage ($20.00), annual bonus opportunity, and an equity package
• Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents. Choose an HSA-eligible plan or a $0 deductible plan
• Dental and vision with 100% of your premium covered, and 80% covered for your dependents
• A 401(k) retirement plan
• Paid time off, company holidays, and paid parental leave
• Stay connected: $50 a month toward your internet and $50 a month toward your phone, reimbursed through expenses
• The opportunity to make an impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.

Work Environment Requirements

• A reliable, stable high-speed internet connection
• A private, quiet, distraction-free workspace with minimal background noise, suitable for taking confidential member calls
• The ability to give your full, uninterrupted attention to member calls and chats throughout your scheduled shift and training hours

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, …). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, …)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
• Fluency in Italian & English

#LI-DNI

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what’s next. For more than a decade we’ve helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we’re scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the Role:

Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

What You Will Do:

• Handle cases for all Vercel customers.
• Handle customer issues outside of regular case channels.
• Work with the community to provide advice and assistance.
• Develop and improve internal tools alongside engineering.
• Complete engineering work on a regular basis.
• Specialize in a specific product area and owning that within the team.
• Improve internal documentation, processes, and policies.
• Assist Customer Success Managers with Enterprise requests.

About You:

• Frontend development experience, ideally with React and Next.js.
• A firm understanding of cloud technologies and serverless computing.
• A desire to engineer solutions for problems to resolve root causes.
• Exceptional communication skills, both written and oral.
• Comfortable working with a fully remote, globally distributed team.
• Availability to work within a weekend and on-call rota.
• A passion to deliver a customer experience second to none.

Bonus if You:

• Have experience working with backend development, especially Node.js.
• Are open to a higher-compensated Saturday-Tuesday schedule
• Have experience with CDNs and setting up cloud infrastructure.
• Work with monorepos or custom CI/CD pipelines.
• Understand DNS well and can explain this clearly to others.
• Are experienced with incident management and procedural communication.
• Use your experience to mentor other members of the team.

Benefits & Perks:

• Competitive compensation and stock options.
• Inclusive Healthcare Package (US only).
• Flexible working style - 100% remote, with teammates located throughout the globe.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
• Generous Gear Credit.

Disclosures:

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

About Sidecar Health

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

As a Member Care Representative at Sidecar Health, you’ll be the voice members turn to when they need help understanding their Benefit Amount, navigating their plan, or resolving issues with claims. You’ll handle inbound calls, chats, and tickets with empathy and efficiency, helping members get the most out of a model that’s nothing like legacy insurance. This is a front-line role where great service directly shapes how members experience healthcare.

* Location: Remote. Candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah*

Start Date and Training

• Start date: November 16
• Paid training: 4 weeks, 9:30 AM-6:00 PM ET. Attendance is required for the full training period.

Available Shifts (Eastern Time):

• 8:30 AM-5:00 PM, Monday-Friday
• 9:00 AM-5:30 PM, Monday-Friday
• 10:00 AM-6:30 PM, Monday-Friday
• 11:30 AM-8:00 PM, Monday-Friday
• Mon, Thu, Fri: 9:30 AM-6:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Tue and Wed)
• Mon, Tue, Wed: 10:30 AM-7:00 PM | Sat, Sun: 9:00 AM-5:00 PM (off Thu and Fri)

*You must be available for one of the following shift options (your shift will be confirmed before you join)*

What You’ll Do

• Handle inbound calls and chats from members with questions about their Benefit Amount, plan benefits, and how to get money back when they choose lower-cost care
• Resolve member issues and complaints with empathy, accuracy, and a positive attitude
• Build rapport with members by listening carefully and meeting them where they are
• Follow established policies and standard operating procedures while maintaining detailed, accurate records

What You’ll Grow Into

• Support process improvements as Sidecar Health’s member base and product evolve
• Take on expanded responsibilities across claims or member escalations as you grow within the team
• Contribute to a startup culture where your feedback and ideas help shape how the team operate

What You’ll Bring

• People-first communicator who listens with empathy and can answer questions clearly and confidently in the moment, in writing and by phone
• Detail-oriented problem solver who spots the small things and helps members navigate their plan creatively and thoroughly
• Adaptable and resilient — you thrive in a fast-moving, ever-changing environment and stay steady when things shift
• Strong customer service background; we have successfully welcomed people transitioning from clinical roles like CNAs who bring genuine care for others
• High school diploma or equivalent required; bachelor’s degree preferred

Nice to have

• Bilingual in English and Spanish
• Experience in healthcare, insurance, or claims processing
• Familiarity with ticketing or chat support tools
• Demonstrated interest in growing within a startup environment

What You’ll Get

• Competitive hourly wage ($20.00), annual bonus opportunity, and an equity package
• Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents. Choose an HSA-eligible plan or a $0 deductible plan
• Dental and vision with 100% of your premium covered, and 80% covered for your dependents
• A 401(k) retirement plan
• Paid time off, company holidays, and paid parental leave
• Stay connected: $50 a month toward your internet and $50 a month toward your phone, reimbursed through expenses
• The opportunity to make an impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.

Work Environment Requirements

• A reliable, stable high-speed internet connection
• A private, quiet, distraction-free workspace with minimal background noise, suitable for taking confidential member calls
• The ability to give your full, uninterrupted attention to member calls and chats throughout your scheduled shift and training hours

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations...

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we...

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations...

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Are you a Finnish speaker looking for a remote opportunity in Portugal?

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.

Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience.

What you’ll do:

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

  • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality

• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
  • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
  • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
  • Drive and track your customers’ achievement of business goals and realization of value through Wiz
  • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings

• Advocate for your Customers– Understand, document, and represent your customers’ needs to internal Wiz stakeholders

  • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexity Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise

• Partner cross-functionally with internal teams to improve processes

What you’ll bring

• Overall

  • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product

    • For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect.

  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

  • Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion

Technical Knowledge

• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
• Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
• Familiarity with Linux and Windows operating systems concepts and runtime sensing
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
• Ability and willingness to continuously learn emerging cloud/security technologies

Account Management and Customer Success

• Proven track record of successfully managing a book of business with 5-10+ customers
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
• Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$103,000—$141,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.