About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

About the Role

Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services, creating an AI-native alternative to traditional market research agencies.

As Head of Market Research, you’ll be the founding research leader for this new line of business. Reporting to the COO and partnering closely with the Head of GTM, Research Services, you’ll define what great market research looks like in an AI-first world. You’ll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research alongside Product, Engineering, and GTM.

This is a rare opportunity to build a modern market research organization from the ground up. We’re looking for someone with deep methodological expertise, a strong point of view on where the industry is headed, and the curiosity to rethink how AI can fundamentally transform the way research is designed, delivered, and consumed.

You’ll thrive here if you’re equal parts practitioner, builder, and innovator—someone who has spent years earning credibility in market research and is now excited to redefine what the next generation of research can become.

What You’ll Do

Research Strategy & Service Design

• Define the long-term vision for Maze’s Market Research service and establish what best-in-class research looks like in an AI-native world.

• Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies.

• Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality.

• Continuously evaluate emerging AI capabilities and incorporate them into how research is conducted, synthesized, and delivered.

Build the Research Function

• Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy.

• Recruit, mentor, and develop a high-performing team of researchers as the business scales.

• Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies.

• Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect.

Research Delivery & Customer Partnership

• Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes.

• Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers.

• Partner with customers to understand complex business problems and translate them into actionable research strategies.

• Continuously improve our delivery model based on customer feedback and market evolution.

Cross-Functional Leadership

• Partner closely with Product and Engineering to influence the roadmap for AI-powered research capabilities.

• Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey.

• Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership.

• Act as the voice of the researcher internally, ensuring product and commercial decisions remain grounded in customer insight and research excellence.

Who You Are

Experience

• Significant experience leading market research teams, research consulting practices, or insights organizations.

• Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.

• Experience building or scaling research organizations, practices, or service offerings.

• Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy.

• Experience partnering cross-functionally across commercial, product, and operational teams.

Skills & Strengths

Research visionary

You have a clear perspective on where market research is heading and aren’t satisfied simply improving today’s processes—you want to redefine them.

AI-native thinker

You believe AI fundamentally changes how research should be conducted, synthesized, and delivered. You’re already experimenting with AI in your own work and are excited to help define new methodologies rather than simply automate existing ones.

Builder

You thrive in zero-to-one environments. You’re comfortable creating structure from ambiguity, building teams, and establishing entirely new ways of working.

Methodology expert

You’re respected for your research expertise and know when to challenge conventional approaches. You balance methodological rigor with practical business outcomes.

Executive partner

You communicate complex research clearly, influence senior stakeholders, and build trusted relationships across customers, executives, and cross-functional teams.

Bonus

• Experience building or modernizing a research organization through AI-enabled workflows.

• Experience launching a new research practice, consultancy, or service line.

• Public speaking, publishing, or thought leadership within the market research industry.

• Experience working across both agency and client-side research organizations.

• Experience partnering closely with Product and Engineering teams to build research technology.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

About the Role

Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services, creating an AI-native alternative to traditional market research agencies.

As Head of Market Research, you’ll be the founding research leader for this new line of business. Reporting to the COO and partnering closely with the Head of GTM, Research Services, you’ll define what great market research looks like in an AI-first world. You’ll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research alongside Product, Engineering, and GTM.

This is a rare opportunity to build a modern market research organization from the ground up. We’re looking for someone with deep methodological expertise, a strong point of view on where the industry is headed, and the curiosity to rethink how AI can fundamentally transform the way research is designed, delivered, and consumed.

You’ll thrive here if you’re equal parts practitioner, builder, and innovator—someone who has spent years earning credibility in market research and is now excited to redefine what the next generation of research can become.

What You’ll Do

Research Strategy & Service Design

• Define the long-term vision for Maze’s Market Research service and establish what best-in-class research looks like in an AI-native world.

• Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies.

• Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality.

• Continuously evaluate emerging AI capabilities and incorporate them into how research is conducted, synthesized, and delivered.

Build the Research Function

• Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy.

• Recruit, mentor, and develop a high-performing team of researchers as the business scales.

• Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies.

• Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect.

Research Delivery & Customer Partnership

• Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes.

• Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers.

• Partner with customers to understand complex business problems and translate them into actionable research strategies.

• Continuously improve our delivery model based on customer feedback and market evolution.

Cross-Functional Leadership

• Partner closely with Product and Engineering to influence the roadmap for AI-powered research capabilities.

• Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey.

• Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership.

• Act as the voice of the researcher internally, ensuring product and commercial decisions remain grounded in customer insight and research excellence.

Who You Are

Experience

• Significant experience leading market research teams, research consulting practices, or insights organizations.

• Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.

• Experience building or scaling research organizations, practices, or service offerings.

• Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy.

• Experience partnering cross-functionally across commercial, product, and operational teams.

Skills & Strengths

Research visionary

You have a clear perspective on where market research is heading and aren’t satisfied simply improving today’s processes—you want to redefine them.

AI-native thinker

You believe AI fundamentally changes how research should be conducted, synthesized, and delivered. You’re already experimenting with AI in your own work and are excited to help define new methodologies rather than simply automate existing ones.

Builder

You thrive in zero-to-one environments. You’re comfortable creating structure from ambiguity, building teams, and establishing entirely new ways of working.

Methodology expert

You’re respected for your research expertise and know when to challenge conventional approaches. You balance methodological rigor with practical business outcomes.

Executive partner

You communicate complex research clearly, influence senior stakeholders, and build trusted relationships across customers, executives, and cross-functional teams.

Bonus

• Experience building or modernizing a research organization through AI-enabled workflows.

• Experience launching a new research practice, consultancy, or service line.

• Public speaking, publishing, or thought leadership within the market research industry.

• Experience working across both agency and client-side research organizations.

• Experience partnering closely with Product and Engineering teams to build research technology.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join us as a Staff Design Researcher on our Emerging Technology and Innovation (ETI) team.

About the job

We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.

As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation.

You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem.

Responsibilities

In this role, you’ll:

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
• Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
• Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
• Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
• Exceptional communication, storytelling, and influence skills—executive presence a must.
• Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
• Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Desired:

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention
• Experience guiding innovation in a multi-sided platform environment
• Portfolio or case studies illustrating your impact on breakthrough product or business opportunities

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840000-$187300.00.

• Based in the San Francisco Bay area, California: $166,400.00-$208,000.00

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join us as a Staff Design Researcher on our Emerging Technology and Innovation (ETI) team.

About the job

We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.

As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation.

You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem.

Responsibilities

In this role, you’ll:

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
• Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
• Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
• Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
• Exceptional communication, storytelling, and influence skills—executive presence a must.
• Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
• Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Desired:

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention
• Experience guiding innovation in a multi-sided platform environment
• Portfolio or case studies illustrating your impact on breakthrough product or business opportunities

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840000-$187300.00.

• Based in the San Francisco Bay area, California: $166,400.00-$208,000.00

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About Honor

Our mission is simple: change the way we care for our parents so they can age safely at home.

How we accomplish that mission is anything but simple. Delivering reliable home care requires coordinating people, schedules, geography, skills, preferences, and changing needs across a complex operating environment.

Honor combines technology, operations, and the local expertise of our partner agencies to improve how care is delivered at scale. Our platform supports the caregivers who provide care, the teams who coordinate it, and the families who depend on it.

We are looking for a Senior Manager, Data Science to lead a team applying advanced data science and AI to some of Honor’s most important operational challenges.

About the role

You will lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions.

This is not an analytics support role. Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes.

You will contribute to Honor’s broader Data Science and Applied AI direction, help shape the team’s roadmap, and remain hands-on as a player-coach.

What you’ll do

• Help shape the Data Science and Applied AI roadmap, identifying where predictive modeling, optimization, experimentation, forecasting, causal inference, and modern AI can create the greatest impact.
• Lead the development of production models and decision-support systems that improve matching, scheduling, operational prioritization, and service reliability.
• Apply modern AI, including agentic workflows, to improve how teams analyze information, make decisions, and execute operational work.
• Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration.
• Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems.
• Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach.

Examples of problems you may solve

• Improving caregiver-client matching while balancing fit, continuity, availability, and travel.
• Building more reliable and sustainable schedules for caregivers and clients.
• Using data science and AI to identify operational risks earlier and help teams focus where they can have the greatest impact.

About you

• 7+ years of experience in data science, machine learning, operations research, applied AI, or a related field, including 3+ years leading teams.
• Have built or led the development of models or decision systems that operated in production and influenced meaningful business or customer outcomes.
• Can determine whether a problem calls for prediction, optimization, experimentation, simulation, workflow redesign, an AI agent, or no model at all.
• Understand that successful applied AI requires more than choosing a model. It requires clear objectives, reliable data and tools, rigorous evaluation, thoughtful system design, and appropriate human oversight.
• Experience partnering with Product, Engineering, Operations, and senior business stakeholders on ambiguous, cross-functional problems.
• Comfortable working with imperfect operational data while maintaining a high standard for measurement and technical rigor.
• Can communicate clearly with technical, operational, and executive audiences.
• Have a bias toward action and an iterative approach to problem-solving. You are willing to inspect the data, understand the workflow, prototype solutions, and revise your view.
• Are an effective people leader who can set clear expectations, develop talent, prioritize work, and build a strong technical culture.

Helpful experience

Experience with marketplace, logistics, workforce, scheduling, healthcare, or other complex operating systems is especially valuable, as is experience with optimization, forecasting, recommender systems, causal inference, agentic systems, or AI evaluation.

A bachelor’s, master’s, or doctoral degree in a quantitative or technical field is welcome, but we care most about demonstrated ability, judgment, leadership, and impact.

Why this role is different

Many companies have interesting datasets. Honor has a dynamic operating environment in which technical decisions directly affect caregivers, care teams, families, and older adults. The opportunity is to build systems that do more than predict outcomes. They will help Honor decide what to do next, execute more effectively, and continuously learn from the results.

Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program.  Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$228,600—$254,000 USD

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

About the role:Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations.