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The Position

Ballotpedia is seeking a full-time, 100% remote Staff Researcher to join our News Team.

The News Team is responsible for identifying and capturing mission-related news events to provide audiences with clear, accurate, and impartial political information. We track and update readers on hard-to-find items, from state legislative candidate declarations and unscheduled officeholder transitions to political party ballot status across the United States and its territories. We strive to provide any interested party with the details that comprise our complex political landscape.

A successful staff researcher will be passionate and knowledgeable about politics. They will be comfortable conducting and organizing extensive research using various media, political websites, and official government sources. They must have the ability to distill complex topics into neutral and concise information for a variety of audiences. They will also be comfortable producing work under regular deadlines and flexible enough to reprioritize work when unexpected events unfold in the political world.

A strong candidate for this role will have a driving desire for accuracy, completeness, innovation, and neutrality. They will demonstrate excellent writing and proofreading skills, as well as a passion for improvement and innovation. Constructive feedback is welcome and taken as an opportunity for growth. The candidate should be comfortable researching obscure information online and conducting direct outreach to government officials as needed. An ideal candidate will also be eager to collaborate within the News Team and across Ballotpedia’s other departments.

Responsibilities

As a News Team Staff Researcher, you will:

• Monitor a specific list of sources to identify breaking news updates, including media and political websites, and official government sources
• Update relevant articles based on identified stories
• Work extensively within Ballotpedia’s database to track and update information
• Ensure data accuracy on-site and in the database
• Conduct regular reviews (or “sweeps”) of lists of officeholders and candidates at the federal, state, and local levels of government to ensure Ballotpedia’s data is accurate
• Follow carefully laid out processes, systems, and procedures as assigned by editors and supervisors
• Generate content about complex topics in a neutral, clear, and concise manner
• Conduct systematic research to collect data related to officeholders, candidates, and elections. Data points will include, but are not limited to, campaign or official website addresses, social media handles, and upcoming election dates
• Proofread content effectively, efficiently, and consistently
• Interact with co-workers, customers, and the media in a professional, helpful, and pleasant manner
• Conduct research about jurisdictions not currently receiving detailed coverage on Ballotpedia for potential inclusion on our site and in our database
• Complete designated tracking spreadsheets to capture the number and types of updates that are made over time

Skills and Qualifications

An ideal News Team Staff Researcher will possess:

• A demonstrated passion for Ballotpedia’s mission
• Knowledge of the United States’ political system and elections
• Experience working with databases and spreadsheets
• Experience in writing and/or editing (with experience as a professional writer and/or editor preferred)
• Superb organizational skills and a focus on detail
• Self-awareness and a drive toward constant improvement
• Strong written and verbal communication skills
• A desire to work collaboratively with Ballotpedia staff from multiple departments
• Strong project management skills and the ability to multitask, set priorities, and follow through
• A drive for innovation and flexibility, and an ability to identify and solve problems proactively
• A willingness to work periodic evenings and weekends
• Interest in or experience using AI tools to increase productivity

Environment

The News Team Staff Researcher will work remotely from their home location. All Ballotpedia staff work remotely. To join Ballotpedia, you must have a computer with Internet access. Ballotpedia utilizes Google Suite (Gmail, Google Calendar, Drive, and more), Slack, and Asana to achieve our goals. Some familiarity with the Google Suite, Slack, and Asana is helpful.

Ballotpedia offers a flexible work environment, BP Flex, which allows every employee to enjoy unlimited vacation and flexibility in scheduling. Each employee will be oriented to the principles of Ballotpedia’s flexible environment during new employee training.

Compensation

The starting pay range for the News Team Staff Researcher is $42,500-$44,000, commensurate with experience.

In addition to salary, Ballotpedia offers an annual benefits stipend equivalent to $8,000 that is paid out in equal increments in each paycheck once an employee becomes benefits eligible. The stipend may be used to pay for a full benefits package, including health, vision, and dental insurance; retirement accounts; and more. If benefits are not elected, the stipend is taxed as regular income and added to salary.

To Apply

To apply, click on ‘Apply for this job’ below and fill out the form. Please attach the following in PDF format if possible:

• résumé
• cover letter detailing your interest in Ballotpedia’s mission/this position
• neutral writing sample (under five pages), included in the same file as your cover letter

Please ensure that either your résumé or your cover letter includes your current address.

Please note that if you are hired for this position, Ballotpedia participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Ballotpedia is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

About Ballotpedia

Ballotpedia is a mission-driven organization dedicated to providing Americans with accurate, relevant, and unbiased information about politics, elections, and public policy. Our mission is to ensure that the only unknown on your ballot is who gets your vote. We value innovation, humility, intellectual curiosity, drive, and a collaborative spirit and are committed to continuously improving our offerings to better serve our audiences, readers, and candidates.

Your work will change lives. Including your own.

The Impact You’ll Make:

Human biology stems from four billion years of evolution, which creates a proliferation of complexity and heterogeneity. The combinatorial explosion of biological hypotheses easily surpasses the number of atoms in the universe. Meanwhile, medical discovery advances at the snail pace of clinical trials, each taking years and costing over $100 million. As we enter the era of precision health and try to tailor treatments for each individual, continuing on today’s discovery processes is clearly unsustainable.

With the confluence of digital transformation and intelligence revolution, we have an unprecedented opportunity to develop a unifying biomedical world model by bridging virtual patient and virtual cell, and turning real-world data into a discovery engine to close the loop of clinical care and drug discovery. As a Principal AI Researcher, you will join our cross-functional team of top-notch scientists, engineers, and drug hunters in the quest of scalable biomedical discovery. You will work at the forefront of AI-powered drug discovery, advancing frontier research and end-to-end applications across discovery, design, and translation.

The Team You’ll Join:

Recursion is a pioneer in AI-native drug discovery. In the past decade, we have built an unparalleled array of infrastructures across drug discovery and clinical development, operating one of the largest AI compute clusters in biopharma, and spearheading industrial-scale phenomics for perturbation data generation at cellular resolution, long before “virtual cell” entered the mainstream. United under the mission of “decoding biology to radically improve lives”, we offer a unique vibrant environment that features frontier research, industrialized wet and dry labs, and real-world delivery, with close feedback loops and rapid iterations, much like a lean startup. You will join fellow experts across research and engineering, biology and medicine, business and operation, who are similarly committed to accelerating biomedical discovery and democratizing precision health for everyone in the globe.

The Experience You Will Need:

• PhD in ML, NLP, computer vision, or the equivalent practical experience
• Passionate about real-world applications and impact
• Strong verbal and writing communication skills
• 10+ years of frontier AI research experience
• Experience with large datasets and cross-functional AI projects
• Experience in biomedicine and drug discovery a plus; willingness to learn a must!

#LI-DNI

The Values We Hope You Share:

• We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust.
• We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action.
• We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection.
• We move with urgency because patients are waiting. Speed isn’t about rushing but about moving the needle every day.
• We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy—leaders take accountability for decisive action, and teams own outcomes together.
• We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities.

Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively.

More About Recursion

Recursion (NASDAQ: RXRX) is a clinical-stage TechBio company decoding biology to radically improve lives. Recursion is advancing a portfolio of differentiated investigational medicines across its wholly owned and partnered pipeline in oncology, rare disease, neuroscience, immunology, and other therapeutic areas with significant unmet need. Enabling its mission is the Recursion OS, an AI-native, end-to-end drug discovery and development platform integrating biology, chemistry, and clinical development into a unified intelligence system. Powered by proprietary multimodal data, purpose-built AI models, and bilingual teams fluent in both science and AI, the Recursion OS is designed to translate complex science into medicines that matter — faster, better, and at scale — for patients who are waiting.

Recursion’s platform infrastructure is anchored in Salt Lake City, Utah and Milton Park, Oxfordshire, where its automated biology and chemistry laboratories generate proprietary data at industrial scale. Recursion also maintains offices in New York, Montréal, and London, three global hubs for talent and leadership at the intersection of AI and scientific innovation. Learn more at www.recursion.com, or connect on X and LinkedIn.

Recursion is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Recursion leverages AI in our hiring process. We use Greenhouse’s Talent Matching AI technology feature to help review applications against the skills and experience we’ve identified as important for this role. It analyzes your resume and application responses to assess how closely your qualifications match our criteria - but all decisions are made by our human recruiters and hiring managers, including whether to move to the next phase of review. Talent Matching does not automatically advance or reject any candidate. By submitting your application, you acknowledge that you have been informed about and consent to this use of the Talent Matching tool in our review process. Please refer to our Recursion Privacy Policy at https://www.recursion.com/privacy-notice/ for more information about our processing of personal data and your rights.

Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion’s internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.

Description

NewsWhip by Sprout Social is looking for a Senior Applied AI/ML Scientist to join its AI, Data and Intelligence Business Unit.

Why join NewsWhip by Sprout Social’s Data Science and AI team?

Most LLM applications are wrappers around a chat box. Ours aren’t.

NewsWhip processes the world’s news in real time - millions of articles, posts, and signals every day - and turns that firehose into predictive intelligence that journalists, PR leaders, and global brands rely on to make decisions before the news breaks. The interesting problems live everywhere in that pipeline: ambient agents that monitor and enrich content as it flows in, retrieval systems that have to be fast and correct on a corpus that changes by the minute, evaluation frameworks for a domain where hallucination has real-world consequences, and reporting workflows where LLM-generated insights need to stand up to scrutiny by professional analysts.

You’ll work at the intersection of product, data, and engineering with the autonomy to make architectural decisions and the support of a company that takes AI quality seriously. If you want to build LLM systems that do more than answer questions - systems that reason, retrieve, enrich, and act across one of the most demanding content domains there is — this is the role.

What you’ll do

Build and Ship LLM-Powered Features

• Architect and deliver production agentic workflows — both ambient (background agents that enrich, monitor, summarise, and surface insights across NewsWhip’s data continuously) and interactive (user-facing tool-using agents that respond to journalist and PR analyst queries in real time).

• Own the design of LLM-powered content enrichments that feed directly into customer reporting, alerts, and intelligence briefings — turning raw news signals into structured, decision-ready outputs.

• Lead the technical direction for tool-augmented LLM systems, including MCP-compatible services, function-calling patterns, and multi-step reasoning workflows.

• Make architecture-level decisions about when to use retrieval, when to use agents, when to fine-tune, and when a smaller model or classical NLP approach is the right answer.

• Define structured prompting standards, output schemas, and reusable patterns that the wider engineering team can build on.

Drive Quality, Evaluation, and Observability

• Set the bar for how NewsWhip evaluates LLM systems — offline benchmarks, online experimentation, regression detection, and human-in-the-loop review.

• Own guardrails for safety, hallucination reduction, factual grounding, and output consistency in a domain (news and media intelligence) where accuracy is non-negotiable.

• Build observability into every LLM feature: tracing, cost tracking, latency budgets, quality metrics, and drift monitoring.

• Make pragmatic trade-offs between model quality, latency, and cost — and be accountable for them.

Retrieval, Embeddings, and Semantic Infrastructure

• Evolve the embedding and semantic search infrastructure that underpins NewsWhip’s intelligence layer, including chunking strategies, hybrid search, and re-ranking.

• Improve retrieval relevance as one component of a broader agentic architecture — not as an end in itself.

Lead Technically and Influence Cross-Functionally

• Partner with Product, and UX  to translate ambiguous AI ideas into shipped features customers actually rely on.

• Lead technical design discussions and represent the AI team in architecture decisions.

• Raise the bar through code review, mentorship, and writing — help less experienced engineers grow into strong AI practitioners.

• Stay close to the frontier: evaluate emerging models, frameworks, and techniques and bring the right ones into the stack.

What you’ll bring

We’re looking for an experienced and highly technical Senior Applied AI/ML Scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to NewsWhip’s by Sprout Social customers.

Minimum Qualifications

• 6+ years of experience building and operating production software systems.

• 2+ years hands-on experience shipping LLM-powered features in real-world applications.

• Strong backend engineering skills (Python preferred).

• Experience with several of the following:

  • Large Language Model APIs (OpenAI, Anthropic, open-weight models, etc.) and transformer-based techniques

  • Embedding models and similarity search

  • Vector databases (ChromaDB, Pinecone, Weaviate, etc.)

  • Prompt engineering and structured output techniques

  • LLM evaluation frameworks and automated testing

  • LLMOps practices (monitoring, versioning, observability using Langfuse, Datadog, etc.)

• Track record of owning a system end-to-end in production, not just contributing to one.

• Experience making and defending architectural trade-offs (model choice, build vs. buy, latency vs. quality).

• Experience mentoring engineers or leading technical design reviews.

• Experience working closely with Product and UX on feature delivery.

Preferred Qualifications

• Bachelor’s in Data Science, Computer Science, Machine Learning, AI, or a related discipline.

• Experience with AI orchestration frameworks (LangChain, LlamaIndex, LangGraph, etc.).

• Familiarity with Model Context Protocol (MCP) or tool-calling architectures.

• Experience building agentic workflows or tool-using systems.

• Knowledge of semantic search and content retrieval systems.

• Experience with cloud platforms.

• Background in media analytics, content intelligence, or large-scale text processing.

• Experience in startup or high-growth environments.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete onboarding and gain a deep understanding of NewsWhip’s product, data model, and AI roadmap.

• Meet and learn from assigned onboarding resources.

• Set clear expectations and goals with your manager.

• Familiarize yourself with our existing LLM infrastructure, evaluation practices, and vector systems.

• Ship your first meaningful improvement or feature iteration to production.

• Become familiar with our existing features, available data, and best practices.

Within 3 months, you’ll start hitting your stride by:

• Take ownership of a core LLM-powered feature or subsystem.

• Implement measurable improvements to prompt quality, retrieval relevance, or model performance.

• Contribute to improving our AI evaluation and testing strategy.

• Lead at least one technical design discussion related to AI architecture.

Within 6 months, you’ll be making a clear impact through:

• Drive the end-to-end delivery of a significant AI feature from concept to production launch.

• Establish reusable patterns or tooling that improve LLM development velocity and reliability.

• Demonstrate measurable impact on quality metrics (e.g., reduced hallucination rates, improved relevance, latency, or cost efficiency).

Within 12 months, you’ll make this role your own by:

• Be recognized as a go-to expert for LLM systems and applied AI best practices within the team.

• Help shape the longer-term AI architecture and technical roadmap.

• Mentor other engineers on prompt design, evaluation, and AI system reliability.

• Surprise us - propose and deliver AI innovations that meaningfully change how customers use NewsWhip.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Comprehensive Private Health & Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental).

• Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary.

• Life & Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind.

• Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest & Recharge days.

• Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents.

• Family & Care Support: Access to subsidized child/eldercare through Care.com.

• Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources.

• Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being.

• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.

• Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office.

• Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings.

• Charitable Giving: A company match for your donations to eligible organizations.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: €100,000 – € 125,000 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full base pay range for this role is € 100,000 – €135,000.

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.

If you are based in another location within EMEA, we aren’t able to hire in your location at this time.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...

Please note: we are unable to offer visa sponsorship for this role.

Why Euromonitor Custom Research

We answer the commercial questions that the world’s leading companies cannot resolve from published data alone. Euromonitor Custom Research has delivered more than 10,000 projects, drawing on over 50 years of global data, industry specialist teams and analysts on the ground in 100 countries. Few consultancies can match that depth of local insight.

The questions we answer are as varied as our clients. A brand might want to know where its next phase of growth will come from, a retailer how its shoppers are shifting to online channels, or an exporter which markets to target first. Others need robust evidence to substantiate a “No.1” claim. More than 5,700 organisations trust Euromonitor.

This is what sets the role apart: it combines the problem-solving and client skills of a strategy consultant with the analytical depth of a research organisation.

About The Role

You’ll work on strategic questions for some of the world’s best-known companies, mostly across Europe, the Middle East, Africa and India. The work is varied: one month you might be sizing an emerging category for a global food business, the next helping a beauty brand shape its consumer strategy for a new market. In each case, you will be involved from kick-off to the final recommendation, typically working on several projects in parallel and often to tight client deadlines.

What you’ll do

You’ll own the work end to end, from building the evidence to advising on what it means. You’ll draw on our research network, data teams and tools along the way, but the quality and accuracy of the final answer are yours.

• Define the problem. Translate each brief into key questions, hypotheses and a clear workplan, then make sound research decisions as the evidence develops, flagging early when findings point to further questions the client should consider.

• Build evidence beyond what is publicly available. Lead conversations with senior industry figures to uncover insights that desk research cannot, and build robust market sizes, forecasts and scenarios by triangulating Passport data, primary research and other sources.

• Turn evidence into advice. Synthesise complex, imperfect findings into a rigorously tested point of view, going beyond the “what” to the “so what” and “now what”, in reports and presentations that senior executives find clear, memorable and actionable.

• Build trusted client relationships. Work closely with client teams, from insight managers to strategy directors, presenting findings and facilitating workshops with clarity and composure, and spotting further needs that could lead to follow-on work.

• Collaborate across Euromonitor. Plan workstreams and guide the analysts on your projects to keep timelines and quality on track, collaborating with colleagues across offices, in-country researchers and Euromonitor’s industry specialists.

We care most about how you think, how you work with clients and how you turn evidence into recommendations. Sector knowledge and research techniques can be learned.

• Analytical rigour. You break complex questions into their parts, form hypotheses and find creative routes to a robust answer when data is incomplete. You build and validate models in Excel and use AI tools with sound judgement about their outputs.

• Influence and communication. You build credibility quickly with senior stakeholders and influence decisions without relying on authority. You write and present with a clear line of argument, have strong PowerPoint skills and stay composed under challenge.

• Curiosity and ownership. You have a genuine interest in how markets, companies and consumers work. You take responsibility beyond your remit, move work forward in ambiguous situations and bring colleagues with you.

• Experience and education. Around 2 to 4 years’ experience for Associate Consultant or 5+ years for Consultant in consulting, market research or a related analytical or commercial role. You can point to analysis or recommendations that have shaped client decisions, and you have guided the work of analysts. A strong academic record, ideally in business, economics or a quantitative subject.

Desirable (not essential)

• Knowledge of consumer goods, retail, B2B or trade sectors

• Experience with survey design, web scraping, social listening, Power BI, Python or R.

• A second language used across Europe, the Middle East or Africa.

#LI-HYBRID #LI-AO1

• Hybrid working with three days a week in the office, flexible core hours, and three weeks a year working from anywhere.

• Enhanced healthcare and pension, and a generous holiday allowance.

• Two volunteering days a year, plus a donation to a charity of your choice when you join.

• An international and collaborative team, with regular social events throughout the

Why work for Euromonitor?

Our Values:

• We seek individuals who act with integrity
• We look for candidates who are curious about the world
• We feel that as a community, we’re stronger together
• We seek to enable people to feel empowered
• We welcome candidates who bring strength in diversity

International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable: Our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference:  We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.

It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

Job Description

Turn customer understanding into better decisions

At AJ Bell, understanding our customers is at the heart of how we grow and improve our business.

Working in the D2C business at AJ Bell, the Insights team is a small but dynamic and experienced group of SMEs who work across data, insights and research to ensure customer understanding, market intelligence and data-led analysis are embedded at the heart of how the business sets direction, prioritises investment and measures success.

The Market and Customer Researcher supports the delivery of our customer and market research portfolio, encompassing market research, customer surveys, both tactical and always-on initiatives, and direct customer feedback through interviews and focus groups. The role involves designing and delivering research that builds a strong understanding of our customers, the market and wider consumer trends. Working collaboratively with colleagues across the business, the researcher will help ensure that compelling market, customer and consumer insights inform and support our products, propositions, campaigns and business plans.

What you’ll be doing

You’ll work across a varied portfolio of market and customer research, combining qualitative and quantitative approaches to answer important business questions.

You’ll:

• Undertake end-to-end mixed-method customer and market research projects, incorporating market and desk research, qualitative and quantitative customer and consumer research, and internal data analysis as appropriate.
• Work closely with colleagues in product, marketing and digital, as well as other internal stakeholders, to understand their requirements and develop clear research briefs in response.
• Support the design and delivery of quantitative research and surveys, including questionnaire design, survey coding and build, and results analysis.
• Support the design and delivery of qualitative customer research, including participant recruitment, discussion guide and stimulus development, and conducting group and individual interviews.
• Own competitor tracking and reporting, ensuring that market and competitor alerts and insight packs are delivered to the business in a timely manner with clear implications.
• Undertake desk research using public and third-party data sources to develop an understanding of market trends, consumer behaviour and the competitive landscape.
• Analyse data and distil findings into relevant insights, delivered through clear, compelling and actionable reports that are grounded in consumer truth and commercially relevant.
• Represent the voice of the customer by sharing research findings and insights with internal stakeholders, helping ensure customer and market intelligence informs decision-making.
• Work with agency partners where required to support the delivery of high-quality research that meets stakeholder expectations and represents value for money.
• Support the development of the Voice of Customer capability, including the planning and delivery of always-on customer research and surveys, alongside the evaluation and testing of new data sources and platforms.
• Collaborate with specialist researchers across the business to help translate strategic and customer insights into high-quality delivery across UX, product and customer experience.
• Monitor the quality of research data, agency services and platforms, identifying opportunities for improvement and greater efficiency.
• Engage regularly with internal stakeholders to gather feedback on the quality and impact of research and contribute to a continuous improvement approach that delivers customer and commercial benefit.

What we’re looking for

We’re looking for someone who is naturally curious and enjoys getting underneath a business question to understand what is really happening.

You’ll be able to combine research expertise with commercial thinking, turning evidence into insights that people can understand and act on.

You’ll bring:

Research experience

• Experience supporting or delivering multi-stage research projects using qualitative and quantitative approaches
• Practical experience of quantitative research, including questionnaire development, survey build and data analysis
• Experience developing and delivering qualitative research, including participant recruitment, discussion guides, stimulus and interviews
• Experience of customer or consumer research, including always-on or trigger-based research
• Strong market and competitor research experience, including ongoing monitoring, reporting and presenting insights to senior audiences
• Strong desk research skills, using public, third-party and internal customer data
• Experience working with research agencies or external partners
• Good brief-writing skills and the ability to translate stakeholder requirements into appropriate research approaches

Insight and analytical skills

• Strong analytical and logical thinking, with the ability to bring together different sources of data to identify trends, patterns and connections
• The ability to turn research findings into clear, commercially relevant narratives
• An understanding of how customer and market insight can influence product, proposition and digital customer experience
• Good time and project management skills, with the ability to manage competing priorities and multiple projects

Knowledge

• A good understanding of market research approaches, including surveys, interviews, focus groups and sampling
• An understanding of customer and consumer needs, motivations, decision-making, journey mapping and research-based segmentation
• Knowledge of statistical and data analysis techniques, including descriptive statistics, with an awareness of regression and multifactorial analysis
• An understanding of qualitative research, including thematic analysis, coding, interpretation and moderation
• An appreciation of research ethics, privacy, data protection and consent management

Skills and approach

• Clear communication and presentation skills, with the ability to make complex findings accessible to different audiences
• Strong stakeholder engagement skills and a customer-first mindset
• A naturally curious and inquisitive approach, with a willingness to question assumptions and explore different perspectives
• Commercial awareness and an understanding of how customer and market insight can contribute to business value

Experience with customer panels, B2B research, competitor monitoring platforms such as Similarweb, UX platforms such as UserTesting, customer experience platforms such as Qualtrics or Medallia, or CRM and marketing automation platforms such as Braze, Salesforce or Bloomreach would be beneficial.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000customers trust us to manage more than £121.5billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

We’re proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK’s Best 100 Companies to Work For. It’s recognition we’re proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• Competitive starting salary depending on experience
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.

For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Your application, reviewed by people

We believe great hiring starts with people. That’s why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

Job Description

Turn customer understanding into better decisions

At AJ Bell, understanding our customers is at the heart of how we grow and improve our business.

Working in the D2C business at AJ Bell, the Insights team is a small but dynamic and experienced group of SMEs who work across data, insights and research to ensure customer understanding, market intelligence and data-led analysis are embedded at the heart of how the business sets direction, prioritises investment and measures success.

The Market and Customer Researcher supports the delivery of our customer and market research portfolio, encompassing market research, customer surveys, both tactical and always-on initiatives, and direct customer feedback through interviews and focus groups. The role involves designing and delivering research that builds a strong understanding of our customers, the market and wider consumer trends. Working collaboratively with colleagues across the business, the researcher will help ensure that compelling market, customer and consumer insights inform and support our products, propositions, campaigns and business plans.

What you’ll be doing

You’ll work across a varied portfolio of market and customer research, combining qualitative and quantitative approaches to answer important business questions.

You’ll:

• Undertake end-to-end mixed-method customer and market research projects, incorporating market and desk research, qualitative and quantitative customer and consumer research, and internal data analysis as appropriate.
• Work closely with colleagues in product, marketing and digital, as well as other internal stakeholders, to understand their requirements and develop clear research briefs in response.
• Support the design and delivery of quantitative research and surveys, including questionnaire design, survey coding and build, and results analysis.
• Support the design and delivery of qualitative customer research, including participant recruitment, discussion guide and stimulus development, and conducting group and individual interviews.
• Own competitor tracking and reporting, ensuring that market and competitor alerts and insight packs are delivered to the business in a timely manner with clear implications.
• Undertake desk research using public and third-party data sources to develop an understanding of market trends, consumer behaviour and the competitive landscape.
• Analyse data and distil findings into relevant insights, delivered through clear, compelling and actionable reports that are grounded in consumer truth and commercially relevant.
• Represent the voice of the customer by sharing research findings and insights with internal stakeholders, helping ensure customer and market intelligence informs decision-making.
• Work with agency partners where required to support the delivery of high-quality research that meets stakeholder expectations and represents value for money.
• Support the development of the Voice of Customer capability, including the planning and delivery of always-on customer research and surveys, alongside the evaluation and testing of new data sources and platforms.
• Collaborate with specialist researchers across the business to help translate strategic and customer insights into high-quality delivery across UX, product and customer experience.
• Monitor the quality of research data, agency services and platforms, identifying opportunities for improvement and greater efficiency.
• Engage regularly with internal stakeholders to gather feedback on the quality and impact of research and contribute to a continuous improvement approach that delivers customer and commercial benefit.

What we’re looking for

We’re looking for someone who is naturally curious and enjoys getting underneath a business question to understand what is really happening.

You’ll be able to combine research expertise with commercial thinking, turning evidence into insights that people can understand and act on.

You’ll bring:

Research experience

• Experience supporting or delivering multi-stage research projects using qualitative and quantitative approaches
• Practical experience of quantitative research, including questionnaire development, survey build and data analysis
• Experience developing and delivering qualitative research, including participant recruitment, discussion guides, stimulus and interviews
• Experience of customer or consumer research, including always-on or trigger-based research
• Strong market and competitor research experience, including ongoing monitoring, reporting and presenting insights to senior audiences
• Strong desk research skills, using public, third-party and internal customer data
• Experience working with research agencies or external partners
• Good brief-writing skills and the ability to translate stakeholder requirements into appropriate research approaches

Insight and analytical skills

• Strong analytical and logical thinking, with the ability to bring together different sources of data to identify trends, patterns and connections
• The ability to turn research findings into clear, commercially relevant narratives
• An understanding of how customer and market insight can influence product, proposition and digital customer experience
• Good time and project management skills, with the ability to manage competing priorities and multiple projects

Knowledge

• A good understanding of market research approaches, including surveys, interviews, focus groups and sampling
• An understanding of customer and consumer needs, motivations, decision-making, journey mapping and research-based segmentation
• Knowledge of statistical and data analysis techniques, including descriptive statistics, with an awareness of regression and multifactorial analysis
• An understanding of qualitative research, including thematic analysis, coding, interpretation and moderation
• An appreciation of research ethics, privacy, data protection and consent management

Skills and approach

• Clear communication and presentation skills, with the ability to make complex findings accessible to different audiences
• Strong stakeholder engagement skills and a customer-first mindset
• A naturally curious and inquisitive approach, with a willingness to question assumptions and explore different perspectives
• Commercial awareness and an understanding of how customer and market insight can contribute to business value

Experience with customer panels, B2B research, competitor monitoring platforms such as Similarweb, UX platforms such as UserTesting, customer experience platforms such as Qualtrics or Medallia, or CRM and marketing automation platforms such as Braze, Salesforce or Bloomreach would be beneficial.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000customers trust us to manage more than £121.5billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

We’re proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK’s Best 100 Companies to Work For. It’s recognition we’re proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• Competitive starting salary depending on experience
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.

For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Your application, reviewed by people

We believe great hiring starts with people. That’s why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

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Research Manager / Sr. Manager, Custom Insights & Strategy

Location: Remote

Overview

Collage Group is the only cultural intelligence engine that fuses consumer, industry, and brand data to provide brands with insights on the why behind consumers’ behaviors – so they can act quickly to fuel revenue and brand growth. Powered by 28B points of data and AI workflows, we’re helping 250+ of the world’s largest brands win with key growth audiences.

Collage Group is seeking a Research Manager / Senior Research Manager to join our Custom Insights market research team in our mission to uncover hidden truths and immersive human insights that propel brands forward.

In this role, you will lead full service custom market research engagements across both Quantitative and Qualitative methodologies. You will serve as a strategic thought partner to major brand clients, synthesizing insights from primary data and Collage’s proprietary cultural intelligence assets to deliver actionable, high-impact stories that drive confidence in decision-making.

Note: This is a consumer market research position and not a business analyst, UX research, or evaluation research role.

Responsibilities

• Full Service Research Execution: Manage and execute custom quantitative and qualitative research studies from kickoff to presentation, championing research quality at every stage of the process. This includes ownership of tasks such as questionnaire and discussion guide design, field management, survey and data QC, data analysis, and reporting (quant and qual data visualization in PowerPoint).
• Insight Generation & Storytelling: Synthesize both qualitative and quantitative data into strategic research reports with compelling narratives to inspire clients to action. Serve as the representative of the consumer voice, delivering culturally fluent insights on under-represented audiences and an empathetic perspective on consumer tensions.
• Project Management: Oversee project timelines and task execution to ensure projects are completed on time, meet research objectives, and drive client delight and loyalty.
• Team Collaboration: Partner closely with project team members and vendors to ensure alignment on task division, timelines, and project objectives. Help the team proactively problem-solve by flagging any capacity, quality, or timing issues early. Provide direction and mentorship to junior analysts on project teams (e.g., slide building best practices). Note: This role does not have direct reports/management responsibilities.
• Client Servicing: Serve as the client contact on key projects or support project lead on client management and communication. Lead project kick off calls and presentations, ensuring research objectives and core business questions are addressed with meaningful insights and brand-specific recommendations.

Experience

• 5-8+ years demonstrated experience in consumer market research (agency, supplier, or consultancy side preferred)
• Strong hands-on proficiency in both quantitative (survey design, statistical analysis, data visualization) and qualitative research techniques (discussion guide design, online bulletin boards, IDIs, focus groups, qualitative data analysis & reporting)
• Proven track record of creating visually compelling, action-oriented presentation decks that translate complex data into clear recommendations for non-researchers and senior executive audiences
• Experience directly working with clients (e.g., presenting research findings to key client stakeholders)
• Intellectually curious, with a passion for consumer culture, human behavior, and brainstorming insights and creative research design
• Highly organized, able to manage multiple tasks or projects concurrently, strong follow-through on deadlines, and a passion for high-quality research
• Equally comfortable in a collaborative, co-creative team environment and with self-directed responsibilities
• Advanced proficiency in Excel & PowerPoint
• Experience with survey platforms (e.g., Decipher, Qualtrics) and qualitative platforms (e.g., Recollective, Qualboard, Discuss.io), analytical/statistical tools a plus (e.g., SPSS, R)
• Spanish language proficiency a plus

Target Compensation:$75,000 - $100,000 + bonus

Invested in Your Well-Being:

We don’t just hire employees; we invest in people. Your health is our priority, which is why we offer premium medical, dental, and vision coverage for you and your loved ones. We believe in a life outside of work, supported by a generous PTO program that includes 12 company holidays, a floating holiday, and a dedicated day for you to give back to a cause you love. We’re also proud to support growing families with 8 weeks of fully paid parental leave for all parents, regardless of path to parenthood. Finally, we help you build for tomorrow with a competitive 401(k) match—because your future is just as important as your present.

Details regarding our Benefits can be found on our Careers Page.

All full time direct employees must be authorized to work in the United States, and must be US-based. Please note that while we are happy to hire remote unless otherwise stated in the job description, we are only able to employ people in the following US States: CA, CO, CT, FL, GA, IL, IN, KS, MD, MA, MN, MO, NJ, NY, NC, OH, PA, RI, TN, TX, VA and DC.

Important: If you have not interviewed directly with an authorized representative of Collage and you receive a job offer, do not respond or provide any personal information. This is likely a fraudulent attempt. Collage will never request sensitive information (such as your Social Security number, banking details, or passwords) before a formal interview process.

About Us: Collage is the only AI-enabled cultural intelligence engine that provides brands with curated, actionable, cultural insights to accelerate revenue growth. Only Collage fuses consumer, brand and industry insights from 26 billion primary data points to provide brands with unparalleled depth of insights on the why behind consumers’ behaviors. The combination of the always-on, easy to use, updated daily tech platform with the best-in-class cultural strategists provides a unique competitive advantage for the world’s leading brands. Collage enables marketers and insights professionals to futureproof their brands, identify and win with the fastest-growing segments, increase brand resonance and loyalty, and authentically activate across all the marketing levers. Founded in 2009, culture has always been at the company’s core. Collage is a National Minority Supplier Development Council (NMSDC) certified minority-owned small business.

Collage Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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The Patrick J. McGovern Foundation (PJMF) is a philanthropic organization dedicated to advancing artificial intelligence and data science solutions to create a thriving, equitable, and sustainable future for all. PJMF works in partnership with public, private, and social institutions to drive progress on our most pressing challenges, including digital health, climate change, broad digital access, and data maturity in the social sector.

ABOUT THE ROLE:

Strategic Capital is the Patrick J. McGovern Foundation’s grantmaking function. We fund nonprofits and civil society organizations using data science and AI to advance social good.

Portfolio Analysts help ensure that philanthropic resources are allocated effectively and with impact. They conduct research and analysis to identify and evaluate high-potential grant partners, perform due diligence through desk research, interviews, and financial reviews, and prepare materials to support final grant decisions. Analysts also monitor trends across the data and AI for good ecosystem, distill insights from existing grants, and contribute to learning that informs future investments.

This position reports to the Director of Strategic Capital and offers an opportunity to shape how PJMF deploys capital to accelerate responsible and equitable technology solutions worldwide.

HOW YOU’LL MAKE AN IMPACT:

• Strategy Development
  • Develop and maintain a working understanding of PJMF’s grantmaking focus areas and the role of data and AI solutions within them.
  • Complete field sensing and landscape analyses that help PJMF stay abreast of new developments, opportunities, and shifts in the fields of AI and data science, and how they can be applied to drive social good.
  • Produce portfolio strategy retrospectives that synthesize outcomes, lessons, and directional insights from grant activity to inform future priorities.
  • Support the generation, validation, and refinement of strategic hypotheses and learning questions that guide PJMF’s philanthropic investments and deepen understanding of the field.
• Grant Portfolio Development
  • Conduct research and outreach, and lead early-stage conversations, to identify nonprofit and civil society organizations whose work aligns with PJMF’s strategy and may be a fit for grant funding.
  • Prepare clear, evidence-based recommendation materials to support funding decisions.
  • Identify opportunities for collaboration and shared learning across grantees, portfolios, and adjacent fields to enhance collective impact.
• Team Collaboration
  • Provide flexible, project-based support as we build systems and team practices that enable effective, efficient, and high-impact grantmaking.
  • Summarize learnings from grant reports and external sources into insights that contribute to the Foundation’s broader work in convening and thought leadership.

WHO YOU ARE:

• Experience. 3+ years of relevant work experience in a role requiring rapid learning and sound judgment, such as consulting, business analysis, strategy, or investing. Comfort with data and AI topics is a plus, but curiosity and the ability to get up to speed quickly matter more than any specific sector background.
• Fast and Nimble Learner. Prepares thoroughly for conversations and brings enough fluency to ask sharp questions without needing to be a subject-matter expert.
• AI Fluency. Uses AI tools regularly to accelerate research, analysis, and synthesis, and brings sound judgment about when to trust, verify, or set aside their outputs. Understands the basics of how these systems work well enough to engage credibly with grantees building or deploying AI.
• Team-oriented Independence. Pair an ability and desire to work independently with a willingness to check in with leadership and/or teammates on a variable cadence depending on the specifics of a project and its context.
• Clear Synthesis and Communication. Critically assess how an opportunity aligns with organizational strategy and turns that analysis into a clear, well-reasoned recommendation that identifies open questions and areas for further learning. Communicate outputs from research, analysis, and other activities in a clear, concise, and structured manner.
• Relationship Management. Be a thoughtful, responsible representative of the Foundation and remain mindful of power dynamics when interacting with external stakeholders. Proactively identify potential issues or roadblocks in external relationships and follow team norms when addressing them.
• Curiosity. Naturally curious and energized by learning new things, with a habit of following that curiosity wherever it leads.
• Commitment to Equity. Consistently seek to include the perspectives of underrepresented voices when assessing a potential course of action.

WHAT WE OFFER:

We offer a comprehensive benefits package with a whole person support approach including:

• Health Insurance: Employer-paid medical, dental, and vision insurance for employees, spouses/domestic partners, and dependents. HSA/FSA plans, life insurance, and short- and long-term disability coverage
• Long-term Rewards: 401(k) retirement plan with generous matching up to 6% of annual pay, plus an additional discretionary match at the end of the year
• Time Off: Flexible PTO Policy, 11 paid holidays, paid sick leave, and paid holiday breaks
• Remote Work Environment: Ability to work 100% remotely, but not alone - with mature, socially minded professionals who care about each other as much as the work, and we connect in person at least once a year to collaborate and create together
• Wellness Support: Access to Ginger+, Active and Fit Gym membership discount, and SmartSpend Plus, along with financial well-being providers
• Parental Leave: Up to 6 months of gender-neutral paid leave for parents and caregivers when they have a new addition to their families
• Learning & Development: Company reimbursement policy, allowing employees to explore development opportunities such as peer learning, internal trainings, and external activities or conferences; savings on student loans (available via insurance provider)
• Philanthropic Matching Gift Program: Opportunity for team members to support vulnerable communities, reflecting PJMF’s commitment to social impact

The starting salary range for this position is $100,000 - $115,000 annually. The actual offer may vary depending on factors including the candidate’s relevant experience, education, certifications, skills, and geographic location.

The Patrick J. McGovern Foundation is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.

PJMF participates in E-Verify to confirm the employment eligibility of all new hires. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

$100,000 - $115,000 a year

For more information, please visit our website at https://www.mcgovern.org/.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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