Headquarters: Remote
URL: https://www.toptal.com/

About the Role

We're looking for a Technical Program Manager to lead complex SAP master data transformation programs — spanning S/4HANA migrations, master data governance, and cross-domain data architecture. This isn't a role for someone who manages timelines from the sidelines: you'll need real technical depth in SAP MDG and master data design to make credible calls, sequence cutovers, and serve as the authoritative technical voice across delivery, functional, and platform teams. If you can pair program leadership with hands-on SAP architecture fluency, this role gives you ownership over both the "how" and the "when."

What You'll Do

• Own program-level planning and sequencing for SAP master data initiatives, including migration cutover timing, dependency mapping, and freeze procedures

• Serve as the authoritative technical advisor across delivery, functional, and platform teams on master data architecture decisions

• Define and oversee the target-state data model across master data domains (e.g., Customer/Business Partner, Material, Vendor, Finance)

• Lead design conversations on conversion strategy, hierarchy/classification structures, and golden-record/system-of-record rules

• Set technical standards for data model extensions, custom fields, and governance workflows (e.g., SAP MDG, BRF+, change request design)

• Own the mock-load cadence, defect triage process, and reconciliation framework, ensuring data integrity through migration

• Coordinate cross-functional teams to manage risk, resolve blockers, and keep migration programs on schedule and in scope

• Provide architectural review for new integrations and downstream distribution patterns touching master data

• Maintain transparent stakeholder communication, including status reporting, milestone tracking, and translating technical complexity for business audiences

What You Bring

• 10+ years of experience in SAP master data architecture, data architecture, or technical program management within SAP environments

• Experience with at least one full lifecycle S/4HANA implementation or ECC to S/4 conversion, ideally including Business Partner conversion

• Hands-on technical depth in SAP MDG or equivalent master data governance tooling

• Strong understanding of data modeling, hierarchy/classification design, and migration methodology (e.g., SAP Migration Cockpit, LSMW)

• Familiarity with integration patterns such as ALE/IDoc, DRF/SOA, OData/REST APIs

• Proven ability to manage program-level risk, scope, budget, and cross-functional coordination

• Strong written and verbal communication skills, with the ability to translate complex technical concepts for business stakeholders

Nice to Have

• SAP Certified Application Associate — Master Data Governance, S/4HANA Sourcing & Procurement, or Finance

• PMP or other project/program management certification

• TOGAF 9 or 10

• CDMP (Certified Data Management Professional)

• Experience with data quality tools such as SAP Information Steward, Syniti, Stibo, Collibra, or Informatica MDM

Why This Role

• Real technical ownership: Lead architecture decisions, not just status meetings

• High-stakes scope: Own outcomes that determine the integrity of an entire S/4HANA master data landscape

• Cross-functional influence: Serve as the technical anchor across delivery, functional, and platform teams

• Depth and breadth: Combine program leadership with deep, hands-on SAP expertise

 

To apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-sap-master-data-s-4hana-migration-remote

Data & Society is an independent nonprofit research organization studying the social implications of data-centric technologies and automation. We recognize that the same innovative technologies that may benefit society can also be abused to invade privacy, provide new tools of discrimination, foreclose opportunity, and harm individuals and communities. Through original research and inclusive engagement, we work to ensure that empirical evidence and respect for human dignity guide how technology is developed and governed.

About The Role

Data & Society is seeking a seasoned Project Coordinator, AI Civics. This role is a project coordinator and community support role embedded within the AI Civics program at Data & Society.

This position provides critical operational coordination and support to the AI Civics Program.

The AI Civics program is a newly-launched effort planning to amplify the tools of civic participation to help the public to directly shape the role that AI plays in society, surfacing civic tools the public can use to exert political power over AI systems and tech platformsat the community level.The program co-creates toolkits and training resources with anchor partner organizations, diffuses these resources through a train-the-trainer model, and builds towards a national civic coalition demanding democratic accountability over AI. This program also contributes to Data & Society’s strategic priority of building network power.

The Project Coordinator will be responsible for assisting the Program Director, AI Civics with project coordination functions of participatory research methods, scheduling meetings, keeping relationships active and organized, helping the team move efficiently from planning to action, co-producing on-site workshops, and helping to cultivate the AI Civics academic network. To maximize the impact, the Project Coordinator and Network Engagement Manager will work closely together between execution and relationship management.

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

This position will report to the Program Director and will not have people manager responsibilities. This position is fully remote and will begin in September 2026 with an end date of May 31, 2028.

The Candidate

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

Primary Responsibilities

Administrative and Project Coordination Support

• Provide day-to-day administrative and logistical support to the AI Civics Program, overseeing its operational calendar, including scheduling meetings with internal team members and external partners.
• Drive cross-departmental coordination to ensure project timelines, milestones, and deliverables remain aligned across internal teams.
• Monitor the AI Civics program inbox daily, triaging correspondence, flagging time-sensitive items, and ensuring timely follow-through on action items and partner requests.
• Coordinate internal team checkpoints and recurring program meetings, preparing agendas, tracking decisions, and following up on next steps.
• Maintain and optimize a relationship management tracker to log partner touchpoints, flag outstanding follow-ups, and ensure no partnership goes dormant or unattended.
• Lead on scheduling and logistics of co-design workshops, feedback, train-the-trainer sessions, community of practice meetings, and partner convenings.
• Lead on operational execution and production for in-person convenings (e.g. booking space, processing honoraria and reimbursements).

Partner Support and Relationship Management

• Serve as a responsive point of contact for anchor partner organizations, identifying and proactively meeting coordination needs, centering the priorities of local member groups.
• Coordinate a monthly call with academic network partners for support and information sharing.
• Assist with communications to AI Civics partner organizations and community of practice, including updates, event announcements, and follow-up summary notes and agreements from convenings.
• Provide responsive follow-up to support to partners rolling out AI Civics programming with their own staff and membership.
• Assist the AI Civics Program team with preparation for co-design workshops, train-the-trainer sessions and participatory research activities with anchor partner organizations and their local member cohorts.

Support and Maintain Network Engagement

• Support coordination and convening of the academic network of researchers developing closely-related materials.
• Maintain the contact database and network infrastructure for AI Civics partners and the Community of Practice within our CRM system, under the guidance of the Network Engagement Manager.
• Long-term, help build connectivity between individual partners toward the creation of a national coalition of civic institutions—spanning partner organizations and the AI Civics Community of Practice.

Organizational Development

• Support the intellectual life of the organization as an active participant in internal programming: actively engaging in talks, participating in seminars or reading groups, and contributing to the development of research and engagement management practices.

Skills & Qualifications

Required Qualifications

• Bachelor’s degree required.
• 5 plus years’ of experience in project management, coordination, community support or closely related areas.
• Excellent writing and organizational skills, cross-team communication, and the ability to manage multiple projects simultaneously while setting and meeting required deadlines.
• Demonstrated ability to manage complex schedules, coordinate across multiple stakeholders, internal and external, and keep programs running smoothly behind the scenes.
• Strong relationship management instincts: proactive about outreach, diligent about follow-through, and skilled at keeping external partnerships nurtured and active.
• Excellent written communication and comfort with high-volume email-based stakeholder correspondence.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously while meeting deadlines.
• Proactive self-starter and the ability to work independently in a remote environment.

Preferred Qualifications

• Familiarity with relationship management tools, project management software (e.g., Salesforce, Mailchimp, Airtable) and standard productivity tools.
• Previous experience in technology policy, AI accountability, or the intersection of civic power and emerging technology; equivalent experience considered.

Core Competencies

• Organizational excellence - managing logistics, deadlines, and details with consistency and care so that programs run smoothly and nothing slips through the cracks.
• Relationship stewardship - building and maintaining trust with partners and colleagues through reliable follow-through, proactive communication, and attentiveness to needs.
• Establishes and maintains effective relations, exhibits objectivity and openness to others’ views, works cooperatively in group situations, and contributes to building a positive team spirit.
• Demonstrated expertise in sustaining trust-based relationships across a network.
• Cultural humility in working with a wide range of stakeholder groups.

Organizational Values and Participation

• Commitment to advancing organizational diversity, equity, and inclusion;
• Actively participate in programs and professional development opportunities that work to ensure we continue our commitment to being an anti-racist and anti-discrimination organization;
• To attend, where able, whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training, and social events; and
• To participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees (e.g. DEIA Working Group).

To apply, please submit the following items by July 29, 2026 :

1. A cover letter explaining your interest in this role and why you would be a good fit for this position.
2. A resume is required.
3. The names, affiliations, and contact information for three (3) references. Please include the name, title, email addresses, and phone numbers for each reference. Only candidates who reach the final round of interviews may have their references contacted.

*Finalists will be required to complete a short, role-specific writing exercise.

Applications will be reviewed beginning July 30, 2026 . Please feel free to contact us at jobs@datasociety.net should you have any questions about the role. Questions about the opportunity or process will not reflect negatively on your application.

Practical Considerations

1. Data & Society has committed to safety requirements to protect our staff from the COVID-19 pandemic. We require that prospective employees are fully vaccinated against COVID-19 before joining our organization. Please note that any reasonable accommodation request is not guaranteed to be approved, and we will comply with ADA-related requirements to evaluate the accommodation against business needs.
2. This is currently a full-time, remote position in the AI Civics  program with an expected start date in September 2026 and an end date of May 31, 2028. This is a 2-year position, with no expectation for extension. Data & Society is based in New York City, and will for the foreseeable future operate as a Remote-First organization. The role may involve occasional onsite meetings in the future.
3. You must be living and authorized to work in the United States; we are unable to sponsor visas.
4. The salary range for this role is $63,500 to $78,000 annually, commensurate with experience. This salary offer will include a generous benefits package including medical, dental, and vision insurance and access to a range of opt-in products and services including additional insurance and 401k management as well as paid time off and paid federal holidays.

The salary range for this position is noted within this job posting. Where a prospective employee or employee is compensated within this salary range is dependent upon, among other factors, actual compensation for current/former employees in the subject position; market considerations; budgetary considerations; tenure, and standing with the organization (applicable to current employees); as well as the employee’s/applicant’s overall qualifications: knowledge, skills, pertinent experience, and abilities.

Data & Society is an independent nonprofit research organization studying the social implications of data-centric technologies and automation. We recognize that the same innovative technologies that may benefit society can also be abused to invade privacy, provide new tools of discrimination, foreclose opportunity, and harm individuals and communities. Through original research and inclusive engagement, we work to ensure that empirical evidence and respect for human dignity guide how technology is developed and governed.

About The Role

Data & Society is seeking a seasoned Project Coordinator, AI Civics. This role is a project coordinator and community support role embedded within the AI Civics program at Data & Society.

This position provides critical operational coordination and support to the AI Civics Program.

The AI Civics program is a newly-launched effort planning to amplify the tools of civic participation to help the public to directly shape the role that AI plays in society, surfacing civic tools the public can use to exert political power over AI systems and tech platformsat the community level.The program co-creates toolkits and training resources with anchor partner organizations, diffuses these resources through a train-the-trainer model, and builds towards a national civic coalition demanding democratic accountability over AI. This program also contributes to Data & Society’s strategic priority of building network power.

The Project Coordinator will be responsible for assisting the Program Director, AI Civics with project coordination functions of participatory research methods, scheduling meetings, keeping relationships active and organized, helping the team move efficiently from planning to action, co-producing on-site workshops, and helping to cultivate the AI Civics academic network. To maximize the impact, the Project Coordinator and Network Engagement Manager will work closely together between execution and relationship management.

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

This position will report to the Program Director and will not have people manager responsibilities. This position is fully remote and will begin in September 2026 with an end date of May 31, 2028.

The Candidate

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

Primary Responsibilities

Administrative and Project Coordination Support

• Provide day-to-day administrative and logistical support to the AI Civics Program, overseeing its operational calendar, including scheduling meetings with internal team members and external partners.
• Drive cross-departmental coordination to ensure project timelines, milestones, and deliverables remain aligned across internal teams.
• Monitor the AI Civics program inbox daily, triaging correspondence, flagging time-sensitive items, and ensuring timely follow-through on action items and partner requests.
• Coordinate internal team checkpoints and recurring program meetings, preparing agendas, tracking decisions, and following up on next steps.
• Maintain and optimize a relationship management tracker to log partner touchpoints, flag outstanding follow-ups, and ensure no partnership goes dormant or unattended.
• Lead on scheduling and logistics of co-design workshops, feedback, train-the-trainer sessions, community of practice meetings, and partner convenings.
• Lead on operational execution and production for in-person convenings (e.g. booking space, processing honoraria and reimbursements).

Partner Support and Relationship Management

• Serve as a responsive point of contact for anchor partner organizations, identifying and proactively meeting coordination needs, centering the priorities of local member groups.
• Coordinate a monthly call with academic network partners for support and information sharing.
• Assist with communications to AI Civics partner organizations and community of practice, including updates, event announcements, and follow-up summary notes and agreements from convenings.
• Provide responsive follow-up to support to partners rolling out AI Civics programming with their own staff and membership.
• Assist the AI Civics Program team with preparation for co-design workshops, train-the-trainer sessions and participatory research activities with anchor partner organizations and their local member cohorts.

Support and Maintain Network Engagement

• Support coordination and convening of the academic network of researchers developing closely-related materials.
• Maintain the contact database and network infrastructure for AI Civics partners and the Community of Practice within our CRM system, under the guidance of the Network Engagement Manager.
• Long-term, help build connectivity between individual partners toward the creation of a national coalition of civic institutions—spanning partner organizations and the AI Civics Community of Practice.

Organizational Development

• Support the intellectual life of the organization as an active participant in internal programming: actively engaging in talks, participating in seminars or reading groups, and contributing to the development of research and engagement management practices.

Skills & Qualifications

Required Qualifications

• Bachelor’s degree required.
• 5 plus years’ of experience in project management, coordination, community support or closely related areas.
• Excellent writing and organizational skills, cross-team communication, and the ability to manage multiple projects simultaneously while setting and meeting required deadlines.
• Demonstrated ability to manage complex schedules, coordinate across multiple stakeholders, internal and external, and keep programs running smoothly behind the scenes.
• Strong relationship management instincts: proactive about outreach, diligent about follow-through, and skilled at keeping external partnerships nurtured and active.
• Excellent written communication and comfort with high-volume email-based stakeholder correspondence.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously while meeting deadlines.
• Proactive self-starter and the ability to work independently in a remote environment.

Preferred Qualifications

• Familiarity with relationship management tools, project management software (e.g., Salesforce, Mailchimp, Airtable) and standard productivity tools.
• Previous experience in technology policy, AI accountability, or the intersection of civic power and emerging technology; equivalent experience considered.

Core Competencies

• Organizational excellence - managing logistics, deadlines, and details with consistency and care so that programs run smoothly and nothing slips through the cracks.
• Relationship stewardship - building and maintaining trust with partners and colleagues through reliable follow-through, proactive communication, and attentiveness to needs.
• Establishes and maintains effective relations, exhibits objectivity and openness to others’ views, works cooperatively in group situations, and contributes to building a positive team spirit.
• Demonstrated expertise in sustaining trust-based relationships across a network.
• Cultural humility in working with a wide range of stakeholder groups.

Organizational Values and Participation

• Commitment to advancing organizational diversity, equity, and inclusion;
• Actively participate in programs and professional development opportunities that work to ensure we continue our commitment to being an anti-racist and anti-discrimination organization;
• To attend, where able, whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training, and social events; and
• To participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees (e.g. DEIA Working Group).

To apply, please submit the following items by July 29, 2026 :

1. A cover letter explaining your interest in this role and why you would be a good fit for this position.
2. A resume is required.
3. The names, affiliations, and contact information for three (3) references. Please include the name, title, email addresses, and phone numbers for each reference. Only candidates who reach the final round of interviews may have their references contacted.

*Finalists will be required to complete a short, role-specific writing exercise.

Applications will be reviewed beginning July 30, 2026 . Please feel free to contact us at jobs@datasociety.net should you have any questions about the role. Questions about the opportunity or process will not reflect negatively on your application.

Practical Considerations

1. Data & Society has committed to safety requirements to protect our staff from the COVID-19 pandemic. We require that prospective employees are fully vaccinated against COVID-19 before joining our organization. Please note that any reasonable accommodation request is not guaranteed to be approved, and we will comply with ADA-related requirements to evaluate the accommodation against business needs.
2. This is currently a full-time, remote position in the AI Civics  program with an expected start date in September 2026 and an end date of May 31, 2028. This is a 2-year position, with no expectation for extension. Data & Society is based in New York City, and will for the foreseeable future operate as a Remote-First organization. The role may involve occasional onsite meetings in the future.
3. You must be living and authorized to work in the United States; we are unable to sponsor visas.
4. The salary range for this role is $63,500 to $78,000 annually, commensurate with experience. This salary offer will include a generous benefits package including medical, dental, and vision insurance and access to a range of opt-in products and services including additional insurance and 401k management as well as paid time off and paid federal holidays.

The salary range for this position is noted within this job posting. Where a prospective employee or employee is compensated within this salary range is dependent upon, among other factors, actual compensation for current/former employees in the subject position; market considerations; budgetary considerations; tenure, and standing with the organization (applicable to current employees); as well as the employee’s/applicant’s overall qualifications: knowledge, skills, pertinent experience, and abilities.

Our Vision

uMed seeks to be a cornerstone of the efforts to reduce the burden of disease for patients by radically reducing the barriers to knowledge creation.

Join us.

Our Culture

We are a group of trusting and inclusive individuals, who encourage, are creative and want to make a difference in the world. We do not take ourselves too seriously and we love to tell a story. We innovate, work hard and take risks but at the forefront is a joint mission to be part of groundbreaking research to ultimately advance and develop science to support those most in need.

What we do

The process of conducting clinical research is incredibly expensive and time consuming, limiting our efforts to find answers to the world’s most important medical challenges. uMed is a clinical research network fit for the 21st century, underpinned by cutting edge technology that connects patients, electronic health data and research groups across the world. Our rapidly growing network covers 90 GP sites in the UK representing over 2,000,000 patients with our first US healthcare system joining us this year bringing a further 5M patients. uMed was founded by an NHS doctor, supported by a world class board and backed by London and US based venture capital.

Life at uMed

No matter what an organisation is trying to achieve, success or failure is inextricably linked to the people within it. For a young company, there is no redundancy, so this relationship is turned up to eleven.

At uMed we punch well above our weight due to the quality of the team we have built, and their dedication to our shared vision. Recognising this dedication, we have a fantastic benefits package and accompanying culture at uMed. This includes

1. 25 days holidays or pro-rata for part time work

2. 8 bank holidays or pro-rata for part time work

3. Fully remote working

4. Quarterly meetings with the whole team at our office in London

6. Job Type: Full time

7. Competitive salary

8. Private pension in accordance with UK legislation

Key Responsibilities:

• Lead the scoping, evaluation, and commercial shaping of sub-studies following internal process, acting as a key partner to the commercial team during proposal and contracting stages.
• Execution and management of sub-studies including sponsor relations, acting as the senior point of contact for escalations, contract renewals and expansions, and identifying opportunities to grow the account.
• Utilize internal project management tools and methodologies to effectively plan, track, and report on programme progress, milestones, and deliverables.
• Own programme-level budget accountability in collaboration with Finance partner, including forecasting, margin awareness, and early identification of commercial risks and opportunities.
• Proactively identify, communicate, and mitigate risks and issues, collaborating closely with internal teams to develop effective strategies. Act as the escalation point for programme-level risks, exercising judgement on when to escalate to leadership and leading cross-functional resolution.
• Build and manage relationships with external clients at a senior level, ensuring their needs and expectations are met, communication is consistent, and their direction is reflected across the project. Lead sponsor-facing governance (steering committees, quarterly business reviews), setting the agenda and narrative.
• Collaborate with technical product and engineering teams to identify technology solutions in service of the Cohort(s) and sub-studies. Shape the technology roadmap conversation by translating project needs into prioritised requirements, and oversee documentation of requirements and end-user testing.
• Ensure strict compliance with data privacy regulations and maintain the security of Protected Health Information (PHI).
• Demonstrate outstanding interpersonal skills to establish and maintain rapport with diverse groups of stakeholders — internal and external.
• Oversee internal reporting of Cohort(s) and sub-study progress, and represent the programme function in cross-functional forums, contributing to strategic planning, capacity planning, and prioritisation decisions.
• Ensure regulatory requirements are met across all geographies.
• Management of the programme core and wider teams to ensure effective and efficient management of all work in relation to the Cohort(s).
• Mentor and support the development of more junior team members, including reviewing their programme plans and deliverables.
• Contribute to the development and continuous improvement of research delivery, and programme management processes, tools, templates, and best practice across the function.
• Deputise for the VP of Operations / programme leadership as required.

Qualifications

• Significant (e.g. 5+ years) proven track record in research delivery,  project and/or programme management, including planning, tracking, and reporting, with ownership of large, multi-region or multi-stakeholder programmes.
• Exceptional client management skills with a demonstrated history of successful stakeholder engagement and relationship building, including navigating difficult conversations, escalations, and commercial discussions with senior sponsor/client contacts.
• Highly organised and detail-oriented, with the ability to manage complex projects spanning multiple business functions.
• Strong experience in risk and issue management, with a talent for collaborating with internal stakeholders to develop effective solutions.
• Proficiency in using project management tools and software to facilitate project execution.
• Quick to establish and maintain rapport with internal and external stakeholders.
• Experience mentoring or line-managing project/programme management staff.
• Track record of improving processes or ways of working, not just operating within them.
• Commercial acumen - experience with budget ownership, forecasting, and understanding programme profitability.
• Experience in healthcare, clinical trials, or research expected at this level.
• Familiarity with pharmaceutical trials and regulations is a bonus.
• Experience working with technical product or engineering teams is a plus.
• Certification in project management (e.g., PMP, PRINCE2, Agile) is a plus.

DyFlex is an established SAP Platinum Partner with offices across Australia and New Zealand. We are recognised as a leader in our area of SAP expertise. We deliver fit for purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management to ongoing Aftercare services and support.

In 2025, we have been awarded

✓ Best Performing Partner in Australia for S/4 HANA Public Cloud

✓ Best Performing Partner in Australia for Speed of Delivery

✓ Best Performing Partner in Mid-Market

✓ Highest Selling Partner in Australia

About the Role:

DyFlex is seeking an experienced Principal SAP Public Cloud Consultant to join our ERP Cloud Public Finance team. This is a senior, project-leading role suited to a consultant with a strong Finance and Controlling background who can confidently step into pivotal project lead positions, facilitate Fit-to-Standard workshops, and provide guidance and mentorship to our senior and junior consultants. With a strong pipeline of new implementations landing in the second half of the year, this role is critical to de-risking delivery commitments and maintaining the high standard of customer outcomes DyFlex is known for.

Remote / Flexible work from anywhere in Australia or New Zealand.

Your tasks and responsibilities:

• Lead project delivery and act as a senior point of contact across SAP Public Cloud Finance and Controlling engagements

• Facilitate Fit-to-Standard workshops with senior client stakeholders, translating business requirements into best-practice SAP Public Cloud solutions

• Provide principal-level functional expertise across Finance and Controlling processes within SAP Public Cloud

• Guide, mentor and support the professional development of senior and junior consultants within the Finance practice

• Manage senior stakeholder relationships, ensuring strong communication and alignment throughout the project lifecycle

• Contribute to project governance, risk management and delivery quality across multiple concurrent engagements

• Support the scoping and planning of upcoming H2 implementations to ensure successful project mobilisation

• Champion SAP best practice and continuous improvement across project teams

• Travel as required to support client engagements across Australia

Your qualifications and experience

• Extensive consulting experience is essential, with a demonstrated track record delivering SAP Finance and Controlling solutions

• Strong hands-on experience with SAP Public Cloud (S/4HANA Public Cloud)

• Proven ability to lead and facilitate Fit-to-Standard workshops with senior stakeholders

• Strong Finance & Controlling functional background, with the ability to operate at a principal or lead consultant level

• Excellent senior stakeholder engagement and communication skills, with the confidence to guide client decision-making

• Demonstrated experience mentoring and upskilling junior and senior consulting team members

• Flexibility to travel across Australia as required to support client delivery

• Experience with Product Costing highly regarded

• Manufacturing industry experience highly regarded

• Joint Venture accounting experience highly regarded

What we offer:

• Work with SAP’s latest technologies on cloud as S/4HANA, BTP and Joule
• A flexible and supportive work environment including work from home
• Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, well-being programme, additional purchased leave, and company-provided laptop
• Comprehensive SAP training and certifications
• Join a renowned organisation delivering projects to some of Australia’s leading enterprises

DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region’s leading SAP Platinum Partner!

Data & Society is an independent nonprofit research organization studying the social implications of data-centric technologies and automation. We recognize that the same innovative technologies that may benefit society can also be abused to invade privacy, provide new tools of discrimination, foreclose opportunity, and harm individuals and communities. Through original research and inclusive engagement, we work to ensure that empirical evidence and respect for human dignity guide how technology is developed and governed.

About The Role

Data & Society is seeking a seasoned Project Coordinator, AI Civics. This role is a project coordinator and community support role embedded within the AI Civics program at Data & Society.

This position provides critical operational coordination and support to the AI Civics Program.

The AI Civics program is a newly-launched effort planning to amplify the tools of civic participation to help the public to directly shape the role that AI plays in society, surfacing civic tools the public can use to exert political power over AI systems and tech platformsat the community level.The program co-creates toolkits and training resources with anchor partner organizations, diffuses these resources through a train-the-trainer model, and builds towards a national civic coalition demanding democratic accountability over AI. This program also contributes to Data & Society’s strategic priority of building network power.

The Project Coordinator will be responsible for assisting the Program Director, AI Civics with project coordination functions of participatory research methods, scheduling meetings, keeping relationships active and organized, helping the team move efficiently from planning to action, co-producing on-site workshops, and helping to cultivate the AI Civics academic network. To maximize the impact, the Project Coordinator and Network Engagement Manager will work closely together between execution and relationship management.

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

This position will report to the Program Director and will not have people manager responsibilities. This position is fully remote and will begin in September 2026 with an end date of May 31, 2028.

The Candidate

This role is ideal for someone with a background in project coordination or community engagement and who is highly organized, detail-oriented, operationally reliable, and motivated by the intersection of technology, civic power, and community.

Primary Responsibilities

Administrative and Project Coordination Support

• Provide day-to-day administrative and logistical support to the AI Civics Program, overseeing its operational calendar, including scheduling meetings with internal team members and external partners.
• Drive cross-departmental coordination to ensure project timelines, milestones, and deliverables remain aligned across internal teams.
• Monitor the AI Civics program inbox daily, triaging correspondence, flagging time-sensitive items, and ensuring timely follow-through on action items and partner requests.
• Coordinate internal team checkpoints and recurring program meetings, preparing agendas, tracking decisions, and following up on next steps.
• Maintain and optimize a relationship management tracker to log partner touchpoints, flag outstanding follow-ups, and ensure no partnership goes dormant or unattended.
• Lead on scheduling and logistics of co-design workshops, feedback, train-the-trainer sessions, community of practice meetings, and partner convenings.
• Lead on operational execution and production for in-person convenings (e.g. booking space, processing honoraria and reimbursements).

Partner Support and Relationship Management

• Serve as a responsive point of contact for anchor partner organizations, identifying and proactively meeting coordination needs, centering the priorities of local member groups.
• Coordinate a monthly call with academic network partners for support and information sharing.
• Assist with communications to AI Civics partner organizations and community of practice, including updates, event announcements, and follow-up summary notes and agreements from convenings.
• Provide responsive follow-up to support to partners rolling out AI Civics programming with their own staff and membership.
• Assist the AI Civics Program team with preparation for co-design workshops, train-the-trainer sessions and participatory research activities with anchor partner organizations and their local member cohorts.

Support and Maintain Network Engagement

• Support coordination and convening of the academic network of researchers developing closely-related materials.
• Maintain the contact database and network infrastructure for AI Civics partners and the Community of Practice within our CRM system, under the guidance of the Network Engagement Manager.
• Long-term, help build connectivity between individual partners toward the creation of a national coalition of civic institutions—spanning partner organizations and the AI Civics Community of Practice.

Organizational Development

• Support the intellectual life of the organization as an active participant in internal programming: actively engaging in talks, participating in seminars or reading groups, and contributing to the development of research and engagement management practices.

Skills & Qualifications

Required Qualifications

• Bachelor’s degree required.
• 5 plus years’ of experience in project management, coordination, community support or closely related areas.
• Excellent writing and organizational skills, cross-team communication, and the ability to manage multiple projects simultaneously while setting and meeting required deadlines.
• Demonstrated ability to manage complex schedules, coordinate across multiple stakeholders, internal and external, and keep programs running smoothly behind the scenes.
• Strong relationship management instincts: proactive about outreach, diligent about follow-through, and skilled at keeping external partnerships nurtured and active.
• Excellent written communication and comfort with high-volume email-based stakeholder correspondence.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously while meeting deadlines.
• Proactive self-starter and the ability to work independently in a remote environment.

Preferred Qualifications

• Familiarity with relationship management tools, project management software (e.g., Salesforce, Mailchimp, Airtable) and standard productivity tools.
• Previous experience in technology policy, AI accountability, or the intersection of civic power and emerging technology; equivalent experience considered.

Core Competencies

• Organizational excellence - managing logistics, deadlines, and details with consistency and care so that programs run smoothly and nothing slips through the cracks.
• Relationship stewardship - building and maintaining trust with partners and colleagues through reliable follow-through, proactive communication, and attentiveness to needs.
• Establishes and maintains effective relations, exhibits objectivity and openness to others’ views, works cooperatively in group situations, and contributes to building a positive team spirit.
• Demonstrated expertise in sustaining trust-based relationships across a network.
• Cultural humility in working with a wide range of stakeholder groups.

Organizational Values and Participation

• Commitment to advancing organizational diversity, equity, and inclusion;
• Actively participate in programs and professional development opportunities that work to ensure we continue our commitment to being an anti-racist and anti-discrimination organization;
• To attend, where able, whole-organization activities such as staff meetings, retreats, town halls, listening sessions, workshops, training, and social events; and
• To participate, where able and appropriate, in contributing to the culture of D&S by participating in working groups and committees (e.g. DEIA Working Group).

To apply, please submit the following items by July 29, 2026 :

1. A cover letter explaining your interest in this role and why you would be a good fit for this position.
2. A resume is required.
3. The names, affiliations, and contact information for three (3) references. Please include the name, title, email addresses, and phone numbers for each reference. Only candidates who reach the final round of interviews may have their references contacted.

*Finalists will be required to complete a short, role-specific writing exercise.

Applications will be reviewed beginning July 30, 2026 . Please feel free to contact us at jobs@datasociety.net should you have any questions about the role. Questions about the opportunity or process will not reflect negatively on your application.

Practical Considerations

1. Data & Society has committed to safety requirements to protect our staff from the COVID-19 pandemic. We require that prospective employees are fully vaccinated against COVID-19 before joining our organization. Please note that any reasonable accommodation request is not guaranteed to be approved, and we will comply with ADA-related requirements to evaluate the accommodation against business needs.
2. This is currently a full-time, remote position in the AI Civics  program with an expected start date in September 2026 and an end date of May 31, 2028. This is a 2-year position, with no expectation for extension. Data & Society is based in New York City, and will for the foreseeable future operate as a Remote-First organization. The role may involve occasional onsite meetings in the future.
3. You must be living and authorized to work in the United States; we are unable to sponsor visas.
4. The salary range for this role is $63,500 to $78,000 annually, commensurate with experience. This salary offer will include a generous benefits package including medical, dental, and vision insurance and access to a range of opt-in products and services including additional insurance and 401k management as well as paid time off and paid federal holidays.

The salary range for this position is noted within this job posting. Where a prospective employee or employee is compensated within this salary range is dependent upon, among other factors, actual compensation for current/former employees in the subject position; market considerations; budgetary considerations; tenure, and standing with the organization (applicable to current employees); as well as the employee’s/applicant’s overall qualifications: knowledge, skills, pertinent experience, and abilities.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

The Opportunity

We don’t just use AI. We build with it, ship with it, and think with it. With a generous budget for tokens, our engineers use AI agents to write, review, and ship production code every day. We are building toward a world where humans design systems and AI builds them, and we are already far along that path.

We are hiring a hands-on Engineering Manager to lead Maps & Search. This team owns the home search experience across web and mobile. It’s one of the most visible, highest-traffic surfaces–the search service alone handles a billion requests every month.

This is a role for a manager who leads from the front: someone who still lives in their terminal with AI, has strong opinions about how AI changes the SDLC, and wants to amplify what a small, senior, AI-augmented team can accomplish. You will set technical direction, stay close to the code, and help the team produce consistent impact.

What You’ll Do

Lead and grow the Maps & Search team. Own hiring, onboarding, coaching, 1:1s, direct feedback, and career development. Treat management as a craft and build a healthy, high-performing team that ships impactful changes.

Stay hands-on. Contribute directly — code and design reviews, architecture, thorny debugging— and stay technical enough to make smart calls on trade-offs.

Own and scale a high-throughput search platform. Drive the architecture, relevance, latency, and reliability of a real estate search system handling ~1B monthly requests and hundreds of millions of listings.

Deliver a world-class home search experience. Own the core home discovery experience across web and mobile — improving engagement, lead conversion, and agent workflows while keeping interactions fast and responsive at scale.

Push forward AI-powered discovery. Partner across teams to bring LLMs and intelligent ranking into search and user workflows, improving how buyers and agents discover, filter, and engage with listings.

Shape the roadmap with product and design. Define what we build and why, not just focusing on the how. Translate user needs and business goals into a clear technical plan, and own delivery end to end — planning, quality, reliability, and incident response.

What We’re Looking For

Attributes

• You lead from the front. You’re still close to the code and technically respected, and you treat management as a craft — growing engineers, giving clear feedback, and building a team that ships.

• You already build with AI daily. You use AI as a core part of your workflow, not as a novelty — and you expect your team to as well.

• You have strong opinions, loosely held, about how AI changes software architecture, team structure, and engineering culture.

• You think in systems. You connect technical decisions to customer outcomes and business value.

• You communicate clearly and directly. You can explain complex tradeoffs to product, design, and executive stakeholders.

• You’re energized by ambiguity and speed. You thrive in a fast-growing company where the roadmap evolves and ownership is real.

• You like to have fun at work. We take our craft seriously, but we don’t take ourselves too seriously. We celebrate wins, crack jokes, and genuinely enjoy building together.

Skills and Experience

• 8+ years of professional software engineering experience with meaningful senior or staff-level time, plus 2+ years managing engineering teams.

• Search experience — you’ve worked on search, relevance, ranking, or retrieval systems. It doesn’t have to be OpenSearch or Elasticsearch specifically, but you understand how search works and how to make it better.

• Deep expertise in TypeScript, Node.js, and React, with the full-stack fluency to reason about the whole request path from UI to data.

• Experience designing and operating scalable microservice architectures in cloud-native environments (AWS preferred).

• Strong understanding of GraphQL, event-driven systems (Kafka), and databases (PostgreSQL, OpenSearch).

• A proven track record operating high-traffic, low-latency production systems at scale — SLOs, incident response, and capacity planning are second nature.

• Experience leading high-impact initiatives from concept through production in a SaaS environment.

Tech Stack

• Frontend: React, Tailwind, Apollo

• Backend: Node.js / TypeScript microservices

• Data: PostgreSQL, OpenSearch

• Infrastructure: AWS, Kubernetes, Lambda

• Messaging: Kafka, Redis

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: EU countries (remote) Collaboration: permanent employment contract or B2B, full-time Schedule: flexible within business hours Who We Are Effective People is a leading global provider of SAP SuccessFactors, HR advisory, and workforce management solutions.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the GCS Strategy & Operations team.

About the job

We are looking for a hands-on technical builder to join the GCS Strategy & Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You’ll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you’ll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more.

This role sits at the intersection of engineering and program management. You’ll write code every week, but your success is measured in GCS outcomes for customers, not a technology roadmap. You’ll partner daily with GCS Program Managers, Technical Account Management, Professional Services and Twilio Engineering teams to turn director-level business requirements into reliable, auditable systems.

Responsibilities

In this role, you’ll:

• Architect and build the systems that encode how GCS operates — account health observability, intelligent routing, knowledge retrieval, and workflow automation across our TAM, PS, and EM motions; including cost optimization.
• Build AI workflows using the Anthropic Claude API, Claude Agent SDK, and Claude Code, including MCP (Model Context Protocol) servers that connect agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal Twilio systems.
• Partner with CXO to design the decision frameworks that determine when systems act autonomously, when humans stay in the loop and own the guardrails — edge cases caught, prompt injection blocked, unintended behaviors prevented — that keep failure rates low.
• Extend GCS’s observability and analytics foundation with production-quality dashboards and integrations across Grafana (ClickHouse-backed), Salesforce, Tableau, Looker, and Airtable — choosing the right tool for the audience and data source rather than defaulting to one platform.
• Operate within CXO’s vetting-and-graduation governance model, and help mature it: versioning, evaluation frameworks, A/B testing, and systematic performance measurement across scenarios with GCS specific focus.
• Instrument everything you build — retrieval accuracy, action success rates, deflection, and failure patterns — and tie technical performance to GCS outcomes like time to value, resolution rate, cost-per-ticket, and time-to-resolution.
• Translate complex system behavior into plain language for director and executive audiences while producing clear technical documentation for the teams who depend on your systems.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of experience building production software or technical systems, in roles such as platform engineering, solutions architecture, or hands-on technical program management.
• Production-quality proficiency in Python and/or TypeScript (Node.js), with fluency in REST API integration fundamentals: authentication (OAuth 2.0, API keys, token refresh), webhooks, pagination, rate limiting, error handling and retries, and JSON transformation.
• Hands-on experience building AI systems with large language models — tool use / function calling, structured outputs, prompt architecture, and evaluation harnesses — including building and deploying MCP servers to connect enterprise systems.
• Deep understanding of how large language models work: how they reason, where they fail, and why. Fluency in RAG architectures, prompt engineering patterns, and agent frameworks.
• Advanced SQL, including analytical queries against columnar stores such as ClickHouse.
• Dashboard and application development experience across Grafana (data sources, panels, variables, dashboard-as-code, alerting), Salesforce (SOQL, report types, Lightning reports and dashboards), Tableau (data modeling, calculated fields, LOD expressions, publishing to Tableau Cloud or Server), Looker (LookML modeling, Explores, derived tables, publishing to dashboards), and Airtable (base/table design, automations, scripting extensions, API integration) — with the judgment to choose the right tool for a given audience and data source.
• Strong engineering practices: Git-based version control, code review, basic CI, and least-privilege patterns when handling customer data.
• Demonstrated ability to translate business requirements into system specifications and explain complex technical behavior to non-technical stakeholders.

Desired:

• Experience embedded in a support or professional services organization, building systems for the teams doing the work.
• Experience with Zendesk or similar service platforms, including APIs, triggers, and routing logic.
• Experience defining metrics and observability for AI systems in production, and running structured A/B tests or evaluations.
• Familiarity with Twilio’s products or the CPaaS/SaaS domain.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 188,240.00 - 235,300.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):199,280.00 - 249,100.00
• Based in the San Francisco Bay area, California: 221,360.00 - 276,700.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until July 25th but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in Mexico, you should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Identify risks early, propose mitigation strategies, and keep projects on track
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• High school diploma required, advanced degree preferred.
• Must have valid driver’s license and be insurable
• 4+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

An ideal candidate also:

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in Mexico, you should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Identify risks early, propose mitigation strategies, and keep projects on track
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• High school diploma required, advanced degree preferred.
• Must have valid driver’s license and be insurable
• 4+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

An ideal candidate also:

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in Mexico, you should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Identify risks early, propose mitigation strategies, and keep projects on track
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• High school diploma required, advanced degree preferred.
• Must have valid driver’s license and be insurable
• 4+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

An ideal candidate also:

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the GCS Strategy & Operations team.

About the job

We are looking for a hands-on technical builder to join the GCS Strategy & Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You’ll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you’ll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more.

This role sits at the intersection of engineering and program management. You’ll write code every week, but your success is measured in GCS outcomes for customers, not a technology roadmap. You’ll partner daily with GCS Program Managers, Technical Account Management, Professional Services and Twilio Engineering teams to turn director-level business requirements into reliable, auditable systems.

Responsibilities

In this role, you’ll:

• Architect and build the systems that encode how GCS operates — account health observability, intelligent routing, knowledge retrieval, and workflow automation across our TAM, PS, and EM motions; including cost optimization.
• Build AI workflows using the Anthropic Claude API, Claude Agent SDK, and Claude Code, including MCP (Model Context Protocol) servers that connect agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal Twilio systems.
• Partner with CXO to design the decision frameworks that determine when systems act autonomously, when humans stay in the loop and own the guardrails — edge cases caught, prompt injection blocked, unintended behaviors prevented — that keep failure rates low.
• Extend GCS’s observability and analytics foundation with production-quality dashboards and integrations across Grafana (ClickHouse-backed), Salesforce, Tableau, Looker, and Airtable — choosing the right tool for the audience and data source rather than defaulting to one platform.
• Operate within CXO’s vetting-and-graduation governance model, and help mature it: versioning, evaluation frameworks, A/B testing, and systematic performance measurement across scenarios with GCS specific focus.
• Instrument everything you build — retrieval accuracy, action success rates, deflection, and failure patterns — and tie technical performance to GCS outcomes like time to value, resolution rate, cost-per-ticket, and time-to-resolution.
• Translate complex system behavior into plain language for director and executive audiences while producing clear technical documentation for the teams who depend on your systems.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of experience building production software or technical systems, in roles such as platform engineering, solutions architecture, or hands-on technical program management.
• Production-quality proficiency in Python and/or TypeScript (Node.js), with fluency in REST API integration fundamentals: authentication (OAuth 2.0, API keys, token refresh), webhooks, pagination, rate limiting, error handling and retries, and JSON transformation.
• Hands-on experience building AI systems with large language models — tool use / function calling, structured outputs, prompt architecture, and evaluation harnesses — including building and deploying MCP servers to connect enterprise systems.
• Deep understanding of how large language models work: how they reason, where they fail, and why. Fluency in RAG architectures, prompt engineering patterns, and agent frameworks.
• Advanced SQL, including analytical queries against columnar stores such as ClickHouse.
• Dashboard and application development experience across Grafana (data sources, panels, variables, dashboard-as-code, alerting), Salesforce (SOQL, report types, Lightning reports and dashboards), Tableau (data modeling, calculated fields, LOD expressions, publishing to Tableau Cloud or Server), Looker (LookML modeling, Explores, derived tables, publishing to dashboards), and Airtable (base/table design, automations, scripting extensions, API integration) — with the judgment to choose the right tool for a given audience and data source.
• Strong engineering practices: Git-based version control, code review, basic CI, and least-privilege patterns when handling customer data.
• Demonstrated ability to translate business requirements into system specifications and explain complex technical behavior to non-technical stakeholders.

Desired:

• Experience embedded in a support or professional services organization, building systems for the teams doing the work.
• Experience with Zendesk or similar service platforms, including APIs, triggers, and routing logic.
• Experience defining metrics and observability for AI systems in production, and running structured A/B tests or evaluations.
• Familiarity with Twilio’s products or the CPaaS/SaaS domain.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 188,240.00 - 235,300.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):199,280.00 - 249,100.00
• Based in the San Francisco Bay area, California: 221,360.00 - 276,700.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until July 25th but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the GCS Strategy & Operations team.

About the job

We are looking for a hands-on technical builder to join the GCS Strategy & Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You’ll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you’ll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more.

This role sits at the intersection of engineering and program management. You’ll write code every week, but your success is measured in GCS outcomes for customers, not a technology roadmap. You’ll partner daily with GCS Program Managers, Technical Account Management, Professional Services and Twilio Engineering teams to turn director-level business requirements into reliable, auditable systems.

Responsibilities

In this role, you’ll:

• Architect and build the systems that encode how GCS operates — account health observability, intelligent routing, knowledge retrieval, and workflow automation across our TAM, PS, and EM motions; including cost optimization.
• Build AI workflows using the Anthropic Claude API, Claude Agent SDK, and Claude Code, including MCP (Model Context Protocol) servers that connect agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal Twilio systems.
• Partner with CXO to design the decision frameworks that determine when systems act autonomously, when humans stay in the loop and own the guardrails — edge cases caught, prompt injection blocked, unintended behaviors prevented — that keep failure rates low.
• Extend GCS’s observability and analytics foundation with production-quality dashboards and integrations across Grafana (ClickHouse-backed), Salesforce, Tableau, Looker, and Airtable — choosing the right tool for the audience and data source rather than defaulting to one platform.
• Operate within CXO’s vetting-and-graduation governance model, and help mature it: versioning, evaluation frameworks, A/B testing, and systematic performance measurement across scenarios with GCS specific focus.
• Instrument everything you build — retrieval accuracy, action success rates, deflection, and failure patterns — and tie technical performance to GCS outcomes like time to value, resolution rate, cost-per-ticket, and time-to-resolution.
• Translate complex system behavior into plain language for director and executive audiences while producing clear technical documentation for the teams who depend on your systems.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of experience building production software or technical systems, in roles such as platform engineering, solutions architecture, or hands-on technical program management.
• Production-quality proficiency in Python and/or TypeScript (Node.js), with fluency in REST API integration fundamentals: authentication (OAuth 2.0, API keys, token refresh), webhooks, pagination, rate limiting, error handling and retries, and JSON transformation.
• Hands-on experience building AI systems with large language models — tool use / function calling, structured outputs, prompt architecture, and evaluation harnesses — including building and deploying MCP servers to connect enterprise systems.
• Deep understanding of how large language models work: how they reason, where they fail, and why. Fluency in RAG architectures, prompt engineering patterns, and agent frameworks.
• Advanced SQL, including analytical queries against columnar stores such as ClickHouse.
• Dashboard and application development experience across Grafana (data sources, panels, variables, dashboard-as-code, alerting), Salesforce (SOQL, report types, Lightning reports and dashboards), Tableau (data modeling, calculated fields, LOD expressions, publishing to Tableau Cloud or Server), Looker (LookML modeling, Explores, derived tables, publishing to dashboards), and Airtable (base/table design, automations, scripting extensions, API integration) — with the judgment to choose the right tool for a given audience and data source.
• Strong engineering practices: Git-based version control, code review, basic CI, and least-privilege patterns when handling customer data.
• Demonstrated ability to translate business requirements into system specifications and explain complex technical behavior to non-technical stakeholders.

Desired:

• Experience embedded in a support or professional services organization, building systems for the teams doing the work.
• Experience with Zendesk or similar service platforms, including APIs, triggers, and routing logic.
• Experience defining metrics and observability for AI systems in production, and running structured A/B tests or evaluations.
• Familiarity with Twilio’s products or the CPaaS/SaaS domain.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 188,240.00 - 235,300.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):199,280.00 - 249,100.00
• Based in the San Francisco Bay area, California: 221,360.00 - 276,700.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until July 25th but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Work From Anywhere in LATAM or the Philippines

Work Schedule: 9:00 AM – 6:00 PM PST (Pacific Time)

Compensation Range: $1,500 – $2,000 USD/month based on experience

A full-service creative agency producing photo, video, and digital marketing content for education organizations and mission-driven brands is looking for an Operations Manager to own the full project lifecycle from client intake to final delivery.

With a 15-year track record, more than 1,100 clients served, and over 2,200 completed projects, the agency is an established, bootstrapped operation now formalizing the operational infrastructure that supports its growing roster of national brands. The team works out of a dedicated studio facility while collaborating with remote production staff and freelancers across the US.

As an Operations Manager, you’ll partner directly with clients to translate goals into briefs, timelines, and milestones; build and rebalance production schedules across editors and photo/video crews; run QC reviews on audio, color, exposure, pacing, and platform specs; and standardize SOPs to lift throughput and consistency. Success means projects ship on time, on spec, and on brief.

Must-Have

• 5+ years of leadership or supervisory experience inside a creative agency or production studio managing photo, video, and marketing deliverables
• Demonstrated project management across concurrent client projects with documented timelines, milestones, and resource plans
• Working proficiency in Monday.com (or equivalent PM platform), Frame.io, and Vimeo
• Hands-on experience with Google Workspace and macOS-based creative workflows
• Working knowledge of Adobe Creative Suite post-production workflows (editing, color, audio)
• Demonstrated ability to provide technical QC feedback on audio, color, exposure, pacing, aspect ratios, and platform-specific delivery specs
• C1+ English proficiency (CEFR)

Nice-to-Have

• Experience with HoneyBook, Dubsado, or comparable client CRM/contract platforms
• Prior work with education sector or mission-driven brand clients
• Experience coordinating US-based creative teams across Pacific Time zones
• Track record of designing and rolling out SOPs across creative production teams
• Experience scheduling and managing freelance editors, photographers, and videographers

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for:

Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere

• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

• Generous PTO: In accordance with company policy

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

• Direct Mentorship: Guidance from international industry experts

• Learning & Development: Ongoing access to resources for professional growth

• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Topgrading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in Mexico, you should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Identify risks early, propose mitigation strategies, and keep projects on track
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• High school diploma required, advanced degree preferred.
• Must have valid driver’s license and be insurable
• 4+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

An ideal candidate also:

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in Mexico, you should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Identify risks early, propose mitigation strategies, and keep projects on track
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• High school diploma required, advanced degree preferred.
• Must have valid driver’s license and be insurable
• 4+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

An ideal candidate also:

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in Mexico, you should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Monitor CSAT related to installations and resolve root causes of dissatisfaction.
• Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards
• Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks
• Perform first of kind installations on complex customer projects, serving as the hands on technical expert
• Identify risks early, propose mitigation strategies, and keep projects on track
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
• Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
• Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• High school diploma required, advanced degree preferred.
• Must have valid driver’s license and be insurable
• 4+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%, including weekends and overnight stays.

An ideal candidate also:

• Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
• Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

About The Role

Chainguard’s Enablement Team is critical in strategically implementing key business initiatives to ensure that new and existing frontline team members are equipped with the information, skills, and behaviors they need to thrive and succeed in their roles.

The Technical Enablement Manager will be aligned with our technical GTM teams, including Sales Engineering, Solution Architecture, Customer Success Management and Technical Support Engineering. They will partner closely with these leaders to identify skill gaps and opportunities and provide the relevant support to ensure these teams are effectively enabled and demonstrating success in each of their core areas. In addition to supporting these teams, this role will be responsible for continuing to uplevel our sales team members on all things product and industry.

What You’ll Do:

• Build robust relationships with leadership and teams in Sales Engineering and Customer Success, as well as the supporting enterprise ecosystem teams to ensure content, methodologies, and materials align with their priorities and processes.
• Define the strategy/roadmap for Technical Enablement and tactfully manage competing priorities to meet all stakeholder needs.
• Develop demo methodologies and certification programs.
• Partner with Product and Product Marketing teams for technical field readiness around upcoming releases and launches.
• Coach sales teams for continuous education on industry and product
• Institutionalize knowledge and decisions across technical teams and ensure that knowledge is documented and easily searchable in content management solution (i.e., Showpad).
• Provide structured feedback and coaching to technical teams.
• Design optimal learning experiences using adult learning theory principles and robust learning objectives while catering to various learning styles in a virtual environment.
• Build, deliver and continually manage role-based technical onboarding programs.
• Build technical programming into LMS; track for completion and ongoing skill development and content mastery.
• Deliver technical training, along with SMEs, in virtual and in-person environments.

What We’re Looking For:

• 5+ years of hands on technical experience in Linux based environments
• Someone who has held the role (and understands the world) of a sales engineer or customer success manager within the enterprise SaaS space, ideally within cybersecurity or application security
• 2+ years of progressive responsibility in technical enablement experience
• Demonstrated successful execution of technical enablement programming
• Basic knowledge of Container technologies (Kubernetes, Serverless, Docker)
• Proficient knowledge with Cloud technology (AWS, Azure, Google, etc.)
• Awareness of compliance frameworks such as FedRAMP, FIPS, STIG, PCI-DSS

Additional Skills Needed

• Top-notch communicator, presenter, and facilitator
• Excellent project management skills, organization and proactive communication
• Solid attention to detail, and a bias toward technology and action
• Solid analytical skills, ability to pull reporting and visualize data
• Demonstrated ability to lead through ambiguity and actively build solutions for gaps that are slowing or blocking our ability to achieve results
• Expert ability to build relationships, influence, and promote a work environment focused on team development and constant coaching
• Ability to travel

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Job Summary:

We are looking for an Implementation Consultant Project Lead to join our Implementation Services team in North America. The successful candidate will work directly with clients, overseeing the planning, implementation and tracking of multiple concurrent client projects from beginning to end; delivering customer satisfaction while ensuring deliverables fall within the applicable scope and budget. We are seeing someone who can lead empowered, matrixed, virtual teams including D2L, Client and potentially 3rd party personnel.

How Will I Make an Impact?

The role’s main responsibility will be working with our Implementation Services team who are responsible for delivery of client projects centered on implementing the learning management system, integrations and authentications, and training.

• Oversees the implementation of multiple and concurrent small to medium projects to customers across verticals (K12, Corporate and Higher Education)
• Takes the lead in determining client requirements and translating them into operational plans
• Takes the lead in determining client’s technical readiness and plan software installation and configuration
• Propose, design, develop and deploy standard products as well as custom technical solution
• Design, configure, deploy and test integration solutions between enterprise systems such as the D2L suite of products and Student Information Systems and Human Resources Systems
• Keep up to date with new technology trends to help facilitate client learning solutions
• Maintain familiarity with D2L Web Services APIs to help clients develop custom integrations
• Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs
• Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.
• Undertakes regular status review meetings among members of the project team and clients
• Prepares and/or presents project status reports to various levels within management and the client
• Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices
• Identifies and assesses risks, severity and impacts by applying company procedures and methodology
• Determines and implements risk mitigation strategies, communicates risk to client and internal to D2L as appropriate.
• Effectively interacts with internal and external stakeholders to achieve cooperation through the creation of communication plans
• Manages client’s expectations; understands client’s point of view & needs while keeping D2L’s interests in mind
• Promotes a Win/Win attitude with the client; follows up and follows through on commitments responsibly
• Works with their leader and project teams on post-project reviews/lessons learned
• Leverage AI project management tools to enhance scheduling accuracy, forecast project trends, identify potential risks, and streamline documentation.
• Continuously explore AI-assisted innovations that enhance productivity, reduce manual effort, and support data-driven decision making across the project lifecycle.

What You’ll Bring to the Role :

• 3+ years of experience in a project management and/or implementation consulting capacity (preferably consulting of software/web solution implementation-to-client projects)
• Professional services/customer service project management and/or implementation consulting experience required
• Strong knowledge of the practices, procedures and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas
• Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation
• Confident and knowledgeable in Information Technology, including systems development lifecycle, business modelling, systems integration/implementation methodologies
• Ability to multitask many concurrent projects
• Strong organizational written and oral communication skills
• Works proactively and independently
• Excellent written and oral communication skills (especially client facing with a range of technical and non-technical stakeholders)
• Leverage AI and automation tools to enhance decision-making, streamline workflows and deliver data-backed project insights

Education Requirements:

• Bachelor or Diploma in Computer Science, Applied Science, Engineering or equivalent mix of education and relevant experience.
• Project Management certification; PMP or CAPM (or equivalent experience) considered an asset

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$77,000—$95,000 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we’re awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.