SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

The Role

The way software gets tested is changing faster than at any point in the last decade. AI agents are beginning to write tests, execute them, triage results, and evaluate tooling — without a human browsing a marketplace. SmartBear’s Test Management portfolio, including Reflect and Qmetry, sits at the center of that shift.

We’re looking for a VP of Product Management to lead this business. You’ll own strategy, roadmap, growth, and execution for a group of SmartBear’s test products and you’ll define how quality and testing integrate into developer workflows at scale. This is not a role for someone who views AI as a roadmap feature. It’s a role for someone who has a credible, specific point of view on where agentic testing goes, has shipped product decisions that reflect that view, and can build the organizational and GTM muscle to get SmartBear there.

This is a senior product leadership role with direct customer and partner exposure, meaningful people leadership responsibility, and high visibility inside the company.

Location: Flexible / Remote

Reports to: SVP, Product Management

What We’re Looking For

• AI product experience, not just fluency. You’ve made bets on where AI changes buyer behavior, shipped something, been wrong, and updated. You understand the difference between AI features and AI-native product architecture. You have a point of view on how agentic workflows are reshaping how software gets tested and how tools get discovered and selected by buyers who may not be human.
• Executive-grade GTM partnership. You’ve been in deal conversations, not just informed about them. You’ve made product decisions that changed revenue outcomes; accelerating deals, adjusting pricing or packaging, or shaping how the product shows up in market. Sales and marketing teams have trusted you as a strategic partner, not a gatekeeper.
• Proven people leadership at the VP level. You’ve led a team that includes PM managers, not just individual contributors. You know how to develop a management layer, make hard people calls, and calibrate performance at scale. Four to six reports, some of whom manage others, is the right level of complexity for where you are in your career.
• Deep enough domain fluency to be credible from day one. You understand the QA ecosystem; how teams work, where the pain is, how testing tooling integrates with CI/CD pipelines and platforms like Jira and Atlassian well enough to earn respect from engineers and enterprise buyers without a ramp period.
• Strong ecosystem and partner instincts. You’ve built or significantly shaped a product strategy in a platform-dependent context. You understand the tension between integration depth and product differentiation, and you’ve navigated partner relationships that are both strategic and competitive.
• 10+ years of product management experience, including leading product teams in SaaS or enterprise environments. Testing, developer tools, or enterprise workflow experience is a strong plus.

What You’ll Do

Product Strategy & AI Leadership

• Define and execute product strategy for SmartBear’s test portfolio, with a clear view of where AI and agentic workflows are changing the competitive landscape.
• Own the roadmap for how testing and quality integrate into SDLC workflows and how SmartBear’s products get discovered, evaluated, and selected in an increasingly AI-mediated buying environment.
• Ensure product architecture and positioning keep pace with the shift from human-driven to agent-driven tool evaluation, including API surface, integration depth, and structured metadata that make products accessible to agentic orchestration.
• Align product strategy with SmartBear’s Application Integrity evolution and ensure coherence across Reflect and Qmetry and the broader portfolio.
• Engage directly with customers, partners, and external stakeholders to keep strategy grounded in real-world usage and adoption dynamics.

Growth & Business Outcomes

• Drive adoption, retention, expansion, and revenue growth for your products, with accountability to portfolio-level targets.
• Partner closely with GTM teams on pricing, packaging, and ecosystem strategies and serve as a key voice in how Test Management shows up in market.
• Optimize across product-led and sales-led growth motions, including AI-influenced discovery and evaluation paths.
• Identify expansion opportunities across customers, channels, and partner ecosystems, including positioning within platforms where AI agents recommend tooling.

People & Execution Leadership

• Lead and develop a team of Product Managers, including PMs who manage others.
• Set clear expectations for roadmap quality, discovery rigor, and execution discipline and hold the team to them.
• Partner with Engineering and UX to deliver high-quality, reliable releases on a consistent cadence.
• Build operational muscle: quarterly planning, cross-team alignment, and a PM org that runs without hand-holding.

Cross-Functional & Partner Collaboration

• Work closely with Sales, Marketing, and Customer Success on GTM alignment, enablement, and external narrative.
• Serve as a key product voice in customer, partner, and analyst conversations, owning the external story, not just informing it.
• Build and maintain partnerships with key technology and channel partners, including Atlassian and relevant platform ecosystems.
• Ensure feedback from outside the building consistently informs roadmap decisions.

The Environment

SmartBear is a PE-backed, financially disciplined company that operates with the rigor and business ownership mindset that comes with that context. This role is for someone who thrives when they must build a case for investment, defend a roadmap under real financial constraints, and measure success in business outcomes, not just product output.

Why This Role Matters

The testing space is being reshaped. AI is changing not just how software gets tested, but how testing tools get discovered, evaluated, and bought. SmartBear’s test products are a critical growth engine, and this VP will determine whether we lead that shift or chase it.

The right leader will bring a specific point of view on where agentic testing goes, the operational discipline to run a high-performing PM org, and the GTM credibility to be a trusted voice with sales, customers, and partners. That combination is rare. If that’s you, this is the role.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our mission at SmartBear is to make our technology-driven world a better place. We are committed to ethical corporate practices and social responsibility across the communities we serve.
• SmartBear is headquartered in Somerville, MA, with offices around the world, including Galway, Bath, Wroclaw, and Bangalore.
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek’s Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.
• SmartBear is an equal opportunity employer committed to fostering an inclusive workplace where all individuals are treated with respect and dignity.

At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.

We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options.  You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.

Your SmartBear total rewards compensation package includes base salary and may also include a performance bonus plan, as well as equity (if eligible). The base salary range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.

Annual Cash Compensation

$215,000—$250,000 USD

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

The Role

The way software gets tested is changing faster than at any point in the last decade. AI agents are beginning to write tests, execute them, triage results, and evaluate tooling — without a human browsing a marketplace. SmartBear’s Test Management portfolio, including Reflect and Qmetry, sits at the center of that shift.

We’re looking for a VP of Product Management to lead this business. You’ll own strategy, roadmap, growth, and execution for a group of SmartBear’s test products and you’ll define how quality and testing integrate into developer workflows at scale. This is not a role for someone who views AI as a roadmap feature. It’s a role for someone who has a credible, specific point of view on where agentic testing goes, has shipped product decisions that reflect that view, and can build the organizational and GTM muscle to get SmartBear there.

This is a senior product leadership role with direct customer and partner exposure, meaningful people leadership responsibility, and high visibility inside the company.

Location: Flexible / Remote

Reports to: SVP, Product Management

What We’re Looking For

• AI product experience, not just fluency. You’ve made bets on where AI changes buyer behavior, shipped something, been wrong, and updated. You understand the difference between AI features and AI-native product architecture. You have a point of view on how agentic workflows are reshaping how software gets tested and how tools get discovered and selected by buyers who may not be human.
• Executive-grade GTM partnership. You’ve been in deal conversations, not just informed about them. You’ve made product decisions that changed revenue outcomes; accelerating deals, adjusting pricing or packaging, or shaping how the product shows up in market. Sales and marketing teams have trusted you as a strategic partner, not a gatekeeper.
• Proven people leadership at the VP level. You’ve led a team that includes PM managers, not just individual contributors. You know how to develop a management layer, make hard people calls, and calibrate performance at scale. Four to six reports, some of whom manage others, is the right level of complexity for where you are in your career.
• Deep enough domain fluency to be credible from day one. You understand the QA ecosystem; how teams work, where the pain is, how testing tooling integrates with CI/CD pipelines and platforms like Jira and Atlassian well enough to earn respect from engineers and enterprise buyers without a ramp period.
• Strong ecosystem and partner instincts. You’ve built or significantly shaped a product strategy in a platform-dependent context. You understand the tension between integration depth and product differentiation, and you’ve navigated partner relationships that are both strategic and competitive.
• 10+ years of product management experience, including leading product teams in SaaS or enterprise environments. Testing, developer tools, or enterprise workflow experience is a strong plus.

What You’ll Do

Product Strategy & AI Leadership

• Define and execute product strategy for SmartBear’s test portfolio, with a clear view of where AI and agentic workflows are changing the competitive landscape.
• Own the roadmap for how testing and quality integrate into SDLC workflows and how SmartBear’s products get discovered, evaluated, and selected in an increasingly AI-mediated buying environment.
• Ensure product architecture and positioning keep pace with the shift from human-driven to agent-driven tool evaluation, including API surface, integration depth, and structured metadata that make products accessible to agentic orchestration.
• Align product strategy with SmartBear’s Application Integrity evolution and ensure coherence across Reflect and Qmetry and the broader portfolio.
• Engage directly with customers, partners, and external stakeholders to keep strategy grounded in real-world usage and adoption dynamics.

Growth & Business Outcomes

• Drive adoption, retention, expansion, and revenue growth for your products, with accountability to portfolio-level targets.
• Partner closely with GTM teams on pricing, packaging, and ecosystem strategies and serve as a key voice in how Test Management shows up in market.
• Optimize across product-led and sales-led growth motions, including AI-influenced discovery and evaluation paths.
• Identify expansion opportunities across customers, channels, and partner ecosystems, including positioning within platforms where AI agents recommend tooling.

People & Execution Leadership

• Lead and develop a team of Product Managers, including PMs who manage others.
• Set clear expectations for roadmap quality, discovery rigor, and execution discipline and hold the team to them.
• Partner with Engineering and UX to deliver high-quality, reliable releases on a consistent cadence.
• Build operational muscle: quarterly planning, cross-team alignment, and a PM org that runs without hand-holding.

Cross-Functional & Partner Collaboration

• Work closely with Sales, Marketing, and Customer Success on GTM alignment, enablement, and external narrative.
• Serve as a key product voice in customer, partner, and analyst conversations, owning the external story, not just informing it.
• Build and maintain partnerships with key technology and channel partners, including Atlassian and relevant platform ecosystems.
• Ensure feedback from outside the building consistently informs roadmap decisions.

The Environment

SmartBear is a PE-backed, financially disciplined company that operates with the rigor and business ownership mindset that comes with that context. This role is for someone who thrives when they must build a case for investment, defend a roadmap under real financial constraints, and measure success in business outcomes, not just product output.

Why This Role Matters

The testing space is being reshaped. AI is changing not just how software gets tested, but how testing tools get discovered, evaluated, and bought. SmartBear’s test products are a critical growth engine, and this VP will determine whether we lead that shift or chase it.

The right leader will bring a specific point of view on where agentic testing goes, the operational discipline to run a high-performing PM org, and the GTM credibility to be a trusted voice with sales, customers, and partners. That combination is rare. If that’s you, this is the role.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our mission at SmartBear is to make our technology-driven world a better place. We are committed to ethical corporate practices and social responsibility across the communities we serve.
• SmartBear is headquartered in Somerville, MA, with offices around the world, including Galway, Bath, Wroclaw, and Bangalore.
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek’s Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.
• SmartBear is an equal opportunity employer committed to fostering an inclusive workplace where all individuals are treated with respect and dignity.

At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.

We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options.  You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.

Your SmartBear total rewards compensation package includes base salary and may also include a performance bonus plan, as well as equity (if eligible). The base salary range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.

Annual Cash Compensation

$215,000—$250,000 USD

Description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products— Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

Great Minds was built on a restless conviction: that every student deserves nothing less than our best, and that the status quo in curriculum has never been good enough. The Senior Director, Product Management, Math owns the strategy and execution of the Math product portfolio that makes that conviction real. Reporting to the SVP, Product Management, this leader drives the vision, roadmap, and team accountable for bringing Great Minds’ knowledge-building instructional materials to life from concept through launch and into the hands of teachers and students. This leader partners deeply with the content, research, and digital teams to ensure that instructional research and evidence of student outcomes drive every product decision, and builds an ongoing system of user testing and educator/student feedback so the portfolio continues to evolve well after launch.

This is a role for a product leader who believes that coherence isn’t a feature, it’s a philosophy. The ideal candidate brings deep experience building and leading high-performing teams in K-12 math education, a track record of driving complex product portfolios from strategy through delivery, and an unwavering belief that every child is capable of greatness. This leader thrives in a mission-driven environment where urgency, rigor, and accountability are the standard.

Responsibilities

● Own and drive the Math product portfolio vision ensuring all products reflect the Great Minds knowledge-building approach and are driven by a prioritized focus on student outcomes.

● Own and communicate the product strategy for the math portfolio, including the portfolio roadmap, component planning, product and market research, design and prototyping, development, pricing, and go-to-market planning for all products in the product portfolio.

● Lead product portfolio strategy for state adoptions, pricing bundles, sampling, and large-district opportunities, consulting with SVP, Product Management on key decisions.

● Partner with the content and research teams to reflect the instructional research and the math instructional model in the product design and development process, and to identify critical research questions to explore for product improvement and higher student achievement.

● Own the investment strategy and business case development for the math portfolio, working closely with finance and leading cross-functional teams to generate market sizing, competitive analysis, scope, budget, timeline, COGS, and the financial analysis.

● Manage budget and financial performance metrics for projects in the math portfolio, escalating material risks and remedies for review and approval, and ensure that all products in the math portfolio are developed efficiently, on time, and within budget.

● Proactively identify and resolve strategic issues within the product portfolio that may impair the organization’s ability to meet its strategic, financial, and technical goals.

● Partner with product marketing, sales, services, and the supply chain teams to define the go-to-market strategy and product pricing across the portfolio.

● Own post-launch performance of the math portfolio, including adoption, usage, retention, and renewal metrics, using those signals to inform roadmap and investment decisions.Own post-launch performance of the math portfolio, including adoption, usage, performance, retention, and renewal metrics, and establish an ongoing system of user testing and educator/student feedback so the portfolio continues to evolve and improve after launch, using those signals to inform roadmap and investment decisions.

● Manage and develop the math portfolio’s team of product managers, responsible for executing the product vision and portfolio lifecycle across core, supplemental, and customized products.

● Set the standard for team culture: one grounded in high expectations, intellectual honesty, and deep alignment to the Great Minds mission of knowledge-building and high-quality instructional materials.

Requirements

Requirements

● At least 10 years of experience working in education publishing with a track record of success in product development, digital product management, curriculum development and/or project management, including 5 years supervisory experience leading and developing teams.

● Strong background in product management and/or product development, preferably products in K-12 math education.

● Deep respect for and alignment to the philosophy, instructional design, and pedagogy of Great Minds’ knowledge-building vision.

● Demonstrated success in a leadership role building, motivating, and inspiring cross-functional teams to achieve goals.

● Excellent stakeholder management skills, including customers, sales team, content development teams, software engineers, and senior leadership that require a sophisticated level of sensitivity and excellent judgment.

● Experience in K-12 edtech, proficient in practices such as Agile and human-centered design.

● Strong business acumen, with the ability to think about ROI, strategic pricing, and the potential value of ideas to help the team prioritize where and how to spend limited resources.

● Ability to synthesize market, customer, and cross-organizational needs for teams, particularly teams new to product mindset, digital development, and revenue-driven decision-making.

● Experience using instructional research, product data, and user testing and feedback to drive iterative product improvement and inform roadmap decisions.

● Impeccable written, verbal, and social communication skills, demonstrating an ability to adapt to a variety of individual communication styles and needs.

Required Education

Bachelor’s degree

Status

Full-time

Location

Remote

The expected base salary range for this position is $202,000-$219,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

#LI-Remote

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

The Role

The way software gets tested is changing faster than at any point in the last decade. AI agents are beginning to write tests, execute them, triage results, and evaluate tooling — without a human browsing a marketplace. SmartBear’s Test Management portfolio, including Reflect and Qmetry, sits at the center of that shift.

We’re looking for a VP of Product Management to lead this business. You’ll own strategy, roadmap, growth, and execution for a group of SmartBear’s test products and you’ll define how quality and testing integrate into developer workflows at scale. This is not a role for someone who views AI as a roadmap feature. It’s a role for someone who has a credible, specific point of view on where agentic testing goes, has shipped product decisions that reflect that view, and can build the organizational and GTM muscle to get SmartBear there.

This is a senior product leadership role with direct customer and partner exposure, meaningful people leadership responsibility, and high visibility inside the company.

Location: Flexible / Remote

Reports to: SVP, Product Management

What We’re Looking For

• AI product experience, not just fluency. You’ve made bets on where AI changes buyer behavior, shipped something, been wrong, and updated. You understand the difference between AI features and AI-native product architecture. You have a point of view on how agentic workflows are reshaping how software gets tested and how tools get discovered and selected by buyers who may not be human.
• Executive-grade GTM partnership. You’ve been in deal conversations, not just informed about them. You’ve made product decisions that changed revenue outcomes; accelerating deals, adjusting pricing or packaging, or shaping how the product shows up in market. Sales and marketing teams have trusted you as a strategic partner, not a gatekeeper.
• Proven people leadership at the VP level. You’ve led a team that includes PM managers, not just individual contributors. You know how to develop a management layer, make hard people calls, and calibrate performance at scale. Four to six reports, some of whom manage others, is the right level of complexity for where you are in your career.
• Deep enough domain fluency to be credible from day one. You understand the QA ecosystem; how teams work, where the pain is, how testing tooling integrates with CI/CD pipelines and platforms like Jira and Atlassian well enough to earn respect from engineers and enterprise buyers without a ramp period.
• Strong ecosystem and partner instincts. You’ve built or significantly shaped a product strategy in a platform-dependent context. You understand the tension between integration depth and product differentiation, and you’ve navigated partner relationships that are both strategic and competitive.
• 10+ years of product management experience, including leading product teams in SaaS or enterprise environments. Testing, developer tools, or enterprise workflow experience is a strong plus.

What You’ll Do

Product Strategy & AI Leadership

• Define and execute product strategy for SmartBear’s test portfolio, with a clear view of where AI and agentic workflows are changing the competitive landscape.
• Own the roadmap for how testing and quality integrate into SDLC workflows and how SmartBear’s products get discovered, evaluated, and selected in an increasingly AI-mediated buying environment.
• Ensure product architecture and positioning keep pace with the shift from human-driven to agent-driven tool evaluation, including API surface, integration depth, and structured metadata that make products accessible to agentic orchestration.
• Align product strategy with SmartBear’s Application Integrity evolution and ensure coherence across Reflect and Qmetry and the broader portfolio.
• Engage directly with customers, partners, and external stakeholders to keep strategy grounded in real-world usage and adoption dynamics.

Growth & Business Outcomes

• Drive adoption, retention, expansion, and revenue growth for your products, with accountability to portfolio-level targets.
• Partner closely with GTM teams on pricing, packaging, and ecosystem strategies and serve as a key voice in how Test Management shows up in market.
• Optimize across product-led and sales-led growth motions, including AI-influenced discovery and evaluation paths.
• Identify expansion opportunities across customers, channels, and partner ecosystems, including positioning within platforms where AI agents recommend tooling.

People & Execution Leadership

• Lead and develop a team of Product Managers, including PMs who manage others.
• Set clear expectations for roadmap quality, discovery rigor, and execution discipline and hold the team to them.
• Partner with Engineering and UX to deliver high-quality, reliable releases on a consistent cadence.
• Build operational muscle: quarterly planning, cross-team alignment, and a PM org that runs without hand-holding.

Cross-Functional & Partner Collaboration

• Work closely with Sales, Marketing, and Customer Success on GTM alignment, enablement, and external narrative.
• Serve as a key product voice in customer, partner, and analyst conversations, owning the external story, not just informing it.
• Build and maintain partnerships with key technology and channel partners, including Atlassian and relevant platform ecosystems.
• Ensure feedback from outside the building consistently informs roadmap decisions.

The Environment

SmartBear is a PE-backed, financially disciplined company that operates with the rigor and business ownership mindset that comes with that context. This role is for someone who thrives when they must build a case for investment, defend a roadmap under real financial constraints, and measure success in business outcomes, not just product output.

Why This Role Matters

The testing space is being reshaped. AI is changing not just how software gets tested, but how testing tools get discovered, evaluated, and bought. SmartBear’s test products are a critical growth engine, and this VP will determine whether we lead that shift or chase it.

The right leader will bring a specific point of view on where agentic testing goes, the operational discipline to run a high-performing PM org, and the GTM credibility to be a trusted voice with sales, customers, and partners. That combination is rare. If that’s you, this is the role.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our mission at SmartBear is to make our technology-driven world a better place. We are committed to ethical corporate practices and social responsibility across the communities we serve.
• SmartBear is headquartered in Somerville, MA, with offices around the world, including Galway, Bath, Wroclaw, and Bangalore.
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek’s Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.
• SmartBear is an equal opportunity employer committed to fostering an inclusive workplace where all individuals are treated with respect and dignity.

At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.

We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options.  You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.

Your SmartBear total rewards compensation package includes base salary and may also include a performance bonus plan, as well as equity (if eligible). The base salary range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.

Annual Cash Compensation

$215,000—$250,000 USD

Company Description

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and walks of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

A seasoned leader in a technology field. Establishes methods based on proven research for the Technical Product Management team. Applies advanced skills in the field to construct industry-leading products. Contributes to technology projects and processes under general direction.

• Implements processes to review and translate product roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteria.
• Directs individuals to work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.
• Assists in the management of complex experimentation procedures to address product development issues and compiles results for review.
• Helps establish and maintain policies for working in an Agile environment, continuously reviews business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. Assesses innovation opportunities to experiment and confront problems of large complexity and scope.
• Confers with teams on design and research initiatives to improve existing services or product features.
• Delivers technical reports, technical memoranda, and other documents for internal and external distribution.
• Coaches more junior colleagues in techniques, processes, and responsibilities

This role serves as a bridge between business stakeholders and delivery teams, ensuring that products align with customer needs, technical feasibility, and organizational objectives. You will partner closely with Product Managers, Engineering, UX, Analytics, and other cross-functional teams to deliver scalable, secure, and compliant solutions that drive measurable business value.

This is a high-impact, Salesforce-centered IT Manager/Product Management role focused on event-driven business processes, stakeholder leadership, and delivery orchestration — not configuration-heavy technical work.

Key Responsibilities

• Shape the squad vision/roadmap and steer the team in delivering products/platforms, features/work oriented around business impact
• Shape and prioritize backlog, utilizing business expertise and understanding of customer needs, and translate requirements into user stories & acceptance criteria
• Balance business value with technical feasibility while prioritizing stories and features, optimizing cost, and improving delivery efficiency
• Act as the “voice of the customer” within the squad to ensure the squad “builds the right thing”
• Plan resourcing for the team (i.e., new role, change in role), create ASOE requests, interview, select, and onboard members to join the team
• Accountable for shaping and hitting team OKRs
• Work closely with Product/Platform Manager to establish the products’ business value and support messaging, comms, and customer outreach as necessary
• Ensure the products/features/work meet relevant security, privacy & compliance standards
• Drive continuous improvement across the product lifecycle
• Drive engagement with third parties to support the delivery of team objectives
• Drive the selection of solution options, work with the Lead Engineer to assess tech elements of the solution prior to user testing
• Facilitate release planning, sprint planning, and demos with stakeholders
• Interact with other teams within the Product / Platform as part of synchronization ceremonies to implement cross-team tasks
• Drive reporting and analytics to provide visibility on team performance and monitor sprint metrics and user results
• Work with Lead Engineer to balance tech debt with feature delivery
• Own and manage documentation and information
• Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies, and timelines
• Actively participate in all team ceremonies; lead and optimize the flow of value using various tools

Business-Facing

• Engage stakeholders to understand current and future business needs
• Translate needs into Salesforce-enabled solutions
• Navigate process, logistics, and planning complexities
• Manage competing priorities and resolve conflicts

Delivery-Facing

• Collaborate with Product Analysts on requirements
• Guide Engineering through backlog prioritization
• Oversee end-to-end execution
• Ensure integrations across Salesforce, Cvent, and web properties function correctly

Digital Expertise

• Understanding of customer journeys and customer experience
• Foundational skills (at minimum) in Data Engineering, Cybersecurity, Intelligent Automation, and Emerging Technology

Qualifications

• 7+ years of relevant work experience
• Strong working knowledge of Salesforce/Sales Cloud experience
• Bachelor’s degree in IT or Business Management
• Proven knowledge and understanding of standard practices, technology, and supporting industry principles
• Experience gathering requirements and translating them into a product vision by leveraging their expertise in product development, engineering, and UX
• Deep understanding of business/processes and a high-level understanding of high-quality digital product delivery
• Experienced in managing a product backlog/release plan, tracking team-level metrics, attending product team ceremonies, and removing blockers
• Experienced in developing systems and tools to enable customer interactions and collaboration
• Experienced working in pharma/life sciences, or highly regulated industries

Core Systems & Technology Scope

Primary Platforms

*Salesforce (Sales Cloud)

• Heavy emphasis on Campaigns
• Used primarily for event-driven campaigns, not traditional sales funneling

*Cvent (nice to have) - event management platform

• Event management and scheduling
• Integrated with Salesforce
• Dedicated contracted Cvent resource handles builds
• Must understand the event-to-Salesforce flow, not configure Cvent directly

HYBRID: 3 DAYS PER WEEK IN THE OFFICE - GREATER BOSTON AREA

Additional Information

All your information will be kept confidential according to EEO guidelines.

Additional Information

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action - I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others.

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

Follow us on LinkedIn | Twitter

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

Follow us on LinkedIn | Twitter

About StripeStripe is a financial infrastructure platform for businesses.

Job Details:Product OwnerThe CompanyCRB Cunninghams is the UK's leading provider of cashless catering, identity management, online payments, and nutritional analysis solutions, supporting more than 3,300 schools and colleges nationwide.

Headquarters: United States
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services — operating across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform.

About Service Delivery at LawnStarter

We make a promise on both sides of the marketplace: customers get a job done well, and Pros get paid fairly for doing it. Service delivery is everything that happens after a customer books — keeping that promise through completion, support, and the moments when things don't go to plan.

This is the hard part of running a marketplace: we broker work we can't directly see, between two parties whose interests sometimes collide. Get it right and people stay for years. Get it wrong and you lose customers, Pros, or both. Trust is the product — and increasingly, the systems that protect it are AI-powered.

Requirements

The Role

This is a broad Senior PM role on the quality, trust, and communication side of service delivery — setting the right expectations on both sides, steering Pros to deliver great work, resolving conflicting interests fairly, and making our AI-powered support genuinely good. You'll work on live, high-scale systems with a mandate to make them better.

Service delivery is a big area with more than one PM in it. You'll work alongside them; your center of gravity is the trust between both sides of the marketplace.

What makes this role different:

• It's a real area of impact, not a single feature. You'll shape strategy, policy, and the systems behind a whole slice of the post-booking experience — not optimize one screen.
• It's inherently two-sided. You work for customers and Pros at once, and you're often the one arbitrating between them. Pleasing one side at the other's expense is failure.
• AI is a core tool, not a side project. Support and outreach already run on AI. You'll push how far that goes — and build the evals that prove it's good before we trust it with more.

Problems to Solve

Getting expectations right before the work ever starts. Most service failures aren't bad work — they're mismatched expectations. The grass grew a tier past what was booked; "deep clean" meant something different to each side; the yard didn't match the photos. You'll make sure what's promised to the Pro matches what the customer actually expects, that those expectations are the right ones for the property and service, and that Pros are steered toward delivering great work. Every mismatch you prevent up front is a conflict you never have to resolve later.

Arbitrating genuinely competing interests. A customer wants a date the Pro can't commit to. The grass is long enough to need a different price tier than booked. The job wasn't what the listing photos suggested. These aren't bad actors — both sides are right from where they sit, and the marketplace has to make a call. You'll build the policies and the (increasingly AI-assisted) decision systems that resolve these fairly and consistently at scale — and make the judgment call yourself when there's no clean answer.

Making AI trustworthy enough to do more — which means evals. Customer-side AI already handles ~34% of support at roughly a penny per message, and Pro-side support is still to be built. Expanding either is gated on one hard, ongoing, technical thing: can we prove the AI resolved a case rather than just closed it? You'll own the eval systems — golden datasets, automated judges, regression detection, human-review sampling — that define what "good" means for an open-ended conversation, gate every change, and catch quality drift before a customer feels it. This is the deep, unglamorous work that makes a slick demo safe to scale.

Messaging that connects both sides — and quietly protects the marketplace. The inbox is how 500K+ customers and 20K+ Pros coordinate across all three brands — and the record we lean on when something goes sideways. It also has to moderate: catching when a relationship is drifting off-platform (disintermediation) or a conversation is heating into conflict. You'll keep communication easy for the legitimate 99% while spotting the patterns that quietly cost us customers, Pros, and revenue.

What Success Looks Like (Year 1)

• Expectations match on both sides: Pros know exactly what each job requires, customers get what they expected, and fewer jobs go sideways from misalignment in the first place.
• Competing interests resolve faster and more fairly: A clearer resolution model with measurable consistency — and more of these conflicts prevented up front by better expectation-setting.
• AI is provably good, and does more: An eval suite gates AI changes so no quality regression ships unseen — and on that foundation, higher resolution on customer support plus a first version of Pro-side AI support live.
• Messaging connects and protects: Measurable improvement in messaging reliability and engagement, plus working moderation that catches off-platform leakage and conflict early.

Who You Are

AI-native. You use AI daily in your own work, and you have real intuition for how to measure whether an AI experience is actually good — not just whether it shipped. You've built or owned evals, or you're hungry to, because you know that's what separates a trustworthy agent from a demo. This is unlikely to be a good fit if you treat LLM quality as a vibe check or as engineering's problem to figure out.

Comfortable making two-sided calls. You can hold both the customer's and the Pro's interest in your head at once, and you're willing to make the call when they conflict — clearly, and with a rationale you'd defend to either side. This is unlikely to be a good fit if you're a people-pleaser who can't say no, or if you instinctively optimize for one side and forget the other exists.

You design for the right outcome up front. You're not satisfied grading work after the fact — you'd rather get the expectations right at the start so the job goes well in the first place, for both the customer and the Pro. This is unlikely to be a good fit if you gravitate to measuring and auditing results over shaping them before they happen.

A marketplace systems thinker. You see service delivery as a system of incentives, policies, and feedback loops — not a set of screens — and you design rules that hold up across edge cases and bad actors. This is unlikely to be a good fit if your instinct is to solve every problem with UI rather than incentives and policy.

Data-informed. You live in the numbers that matter here — CSAT, resolution rate, eval scores, churn, deflection — and you know when the data is thin enough that a judgment call is needed. This is unlikely to be a good fit if you either ignore data or refuse to move without perfect information.

Technically fluent. You partner with engineers on how AI and messaging systems work and give real feedback on design tradeoffs. You don't write production code, but you don't treat the systems as a black box either. This is unlikely to be a good fit if you need everything translated out of technical terms first.

This Role Is NOT

• A support PM role. Support is one surface of a much broader product area. If you picture your days as managing a ticket queue or a help center, this isn't that.
• The internal-AI role. We have a separate PM driving AI adoption in internal tooling. This role is about AI in the user-facing service-delivery experience — customers and Pros, not internal teams.
• A greenfield 0→1 role. These systems are live and serving hundreds of thousands of people today. You'll improve and re-architect under real load, not build from a blank page.
• A single-audience role. You serve — and arbitrate between — both customers and Pros. If you only want to think about one side of the marketplace, the tension here will be uncomfortable.

Benefits

• Base salary: $140,000 - $185,000
• Equity: The systems you'll work on touch every customer and Pro — quality, trust, and retention all run through service delivery. We want you invested in the long-term outcome.
• Healthcare: Medical, dental, and vision
• Fully remote: Work from anywhere in the US. This role requires deep focus and close partnership with engineering and ops — we trust you to manage your environment.
• Flexible PTO: We Focus On Results

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-senior-product-manager-service-delivery

Headquarters: United States
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services — operating across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform.

About Pricing at LawnStarter

Upfront pricing is our competitive moat. Most home service marketplaces make you find a Pro and wait for a custom quote. LawnStarter gives customers a price immediately and assigns a Pro. That's a huge differentiator — but it means we have to get pricing right at scale for services where the industry norm is custom quotes for everything.

That tension — seamless upfront pricing vs. inherently custom work — is what makes this domain both critical and uniquely challenging. Today, pricing is split across three fragmented systems with no dedicated owner.

Requirements

The Role

You'll own the full pricing and monetization domain — from the infrastructure that powers every price we show to the strategy that determines what we charge, how we bundle, and where we expand.

This is a transformation role. We're migrating from three disconnected pricing paradigms to a unified dynamic pricing system. The roadmap has 11 priorities, a dedicated engineering team, and no full-time product owner.

What makes this role different:

• You own the entire pricing domain: Not a slice of pricing alongside other PM work. Pricing infrastructure, dynamic pricing strategy, new revenue models, service availability — all yours.
• Strong data team partnership: A data team owns pricing models and analytics. You define what to optimize. They figure out how. You don't build models — but you speak the language fluently.
• Infrastructure-first sequencing: The big pricing gains require a new pricing API and data product first. You need to be the PM who gets energized by building the foundation, not frustrated by it.

What You'll Own

• Dynamic pricing roadmap: Migrate three legacy pricing systems to a unified pricing service. Sequence the 11-priority roadmap, make tradeoff calls, and ship.
• Pricing strategy: Define pricing for 24+ services across mowing, non-mowing, and emerging verticals. Balance conversion, margin, and Pro economics.
• New revenue models: Unlock bundles, add-ons (e.g., "bag my clippings"), channel discounts, and frequency-based pricing — none of which exist today.
• Service availability: Determine where and when we offer services based on supply, demand, and profitability signals.
• Experimentation framework: Stand up A/B testing for pricing changes, measuring impact on conversion, margin, and Pro claim rates.

Problems to Solve

Three pricing systems that can't talk to each other. Pre-priced tables (1.8M+ rows of static lookups), instant quote logic (hardcoded per-service rules across APIs), and manual Pro quotes. None can combine location + frequency + brand + supply-demand into one decision. You'll architect the migration to a unified system without breaking pricing that 100K+ customers rely on today.

Mowing is 90%+ of revenue and stuck on static pricing. Our biggest service can't apply dynamic variables like supply tightness, seasonal demand, or channel discounts. A $3 price change swings conversion by ~10%. You'll partner with the data team to build pricing intelligence into mowing without destabilizing the core business.

24+ services need to migrate, each one different. Bush trimming, pool cleaning, landscaping, leaf removal — different pricing variables, ordering flows, customer expectations. You'll define the migration sequence and determine which services get dynamic pricing vs. simplified models.

No bundles or add-ons exist. Customers can't bundle services for a discount or add options to their mowing — a major untapped revenue and retention opportunity. You'll design the pricing architecture that makes bundling possible.

What Success Looks Like (Year 1)

• Pricing API/service shipped and live — Replaces at least one legacy paradigm with a clear path to consolidating the others
• Mowing on dynamic pricing — Core service running on the new system with measurable margin or conversion impact
• Experimentation framework operational — Team can A/B test pricing changes and measure impact within days, not months
• Bundle/add-on architecture defined — System design complete and engineering building, even if not yet live

Who You Are

AI-native. You use AI daily — scenario modeling, pricing analysis, data exploration, drafting specs. You push AI into parts of your workflow others haven't thought of yet. This is unlikely to be a good fit if you view AI as a novelty rather than a core productivity lever.

A systems thinker who architects platforms, not just sets prices. You see pricing as a system: inputs, rules, feedback loops, edge cases. You can design a pricing architecture that handles 24 services across 3 brands with different economics — and explain it to an engineer in a way they can build. This is unlikely to be a good fit if your pricing experience is limited to spreadsheets or optimizing a single product's price point.

Data-informed, not data-dependent. You partner with the data team to define what to optimize and interpret results. You know when the data is insufficient and a judgment call is needed. This is unlikely to be a good fit if you either ignore data or refuse to move without perfect information.

Technically fluent. You work directly with engineers on API design, discuss schema tradeoffs, and review technical design docs with real feedback. You don't write code, but you earn engineering's trust by speaking their language. This is unlikely to be a good fit if you treat engineering as a black box or need everything translated into business terms.

A patient builder. The pricing gains require infrastructure first — a pricing API, a data product, migration tooling. You're energized by building the foundation, not frustrated that the payoff isn't immediate. This is unlikely to be a good fit if you need quick wins to stay motivated or lose interest when the work is foundational.

Monetization-minded. You see bundles, add-ons, service availability, and frequency pricing as revenue levers, not just features. You naturally think about margin, willingness to pay, and Pro economics. This is unlikely to be a good fit if you think of pricing as a one-time decision rather than an ongoing optimization problem.

This Role Is NOT

• A quick-wins role. Massive technical debt (1.8M-row pricing tables, hardcoded logic across APIs). The pricing API and data product must be built before dynamic pricing gains materialize. If you need visible impact in 90 days, this will be frustrating.
• A solo act. Every pricing change touches engineering, data, sales, and support. If you prefer autonomous execution with minimal coordination, the dependency load here will feel heavy.
• A data science role. You partner closely with the data team, but you're not building pricing models. If you want to spend your days in notebooks running regressions, this isn't the right fit.
• An optimization-only role. You're building a pricing system from scratch while keeping the current ones running. If you prefer optimizing within an established framework, the ambiguity here will be uncomfortable.

Benefits

Compensation & Benefits

• Base salary: $140,000 - $185,000
• Equity: Pricing decisions directly impact revenue, margin, and conversion at scale. We want you invested in the long-term outcome of the system you're building.
• Healthcare: Medical, dental, and vision
• Fully remote: Pricing work requires deep analysis and focused thinking. We trust you to manage your environment.
• Flexible PTO: We focus on results. Take what you need.

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-senior-product-manager-pricing

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

Tekmetric is seeking a Senior Product Manager to lead the development and growth of our SaaS product for auto repair shops. As a part of a relatively small and growing team, you will have the unique opportunity to become influential in shaping our product. You will be responsible for guiding the product strategy and roadmap, as well as managing the development, launch, and ongoing optimization of the product.

Key Responsibilities:

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends.
• Become and expert in the Auto Repair Industry: Develop a deep understanding of the Auto Repair domain in order to best identify new product opportunities for our core users.
• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help customers do their jobs better and faster.
• User-Centric Research: Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process.
• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.
• Deliver High-Performing Products: Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability.
• Measure Business Impac t: Build products with business outcomes in mind then measure if those outcomes showed up.
• Develop Product Vision: Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps.
• Train Internal Teams: Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively.
• Own the API Product Strategy: Define and drive the vision, roadmap, and go-to-market strategy for Tekmetric’s API as a standalone product — including developer experience, versioning, and partner enablement.
• Drive API Adoption and Growth: Treat the API as a growth lever; identify integration opportunities with third-party platforms and partners, and work closely with sales and partnerships to expand the API ecosystem.

Experience and Professional Qualifications:

• Product Management Experience: 5+ years in product management, preferably in enterprise-level software-as-a-service.
• API Product Experience: Demonstrated experience owning and shipping API products — including defining API contracts, working with developer audiences, and managing the full API lifecycle (versioning, deprecation, documentation, and partner onboarding).
• Generative AI or ML Experience: 2+ years of experience working with and delivering GAI or ML solutions to market.
• Product Analytics Experience: Hands-on experience with product analytics software (e.g., Amplitude, Mixpanel, FullStory, Heap, Pendo) is preferred.
• Proven Leadership: A pragmatic leader with a growth mindset, capable of driving both strategy and fast-paced execution.
• Business Case Development: Ability to establish business cases, validate hypotheses, and grow features from inception to market scalability.
• Customer Focus: Passion for constant optimization and improvement, with a steady focus on customer experience.
• Cross-Functional Influence: Proven success influencing peers across cross-functional teams in a high matrixed and global organization environment.
• Executive Presence: Strong executive presence and excellent communication skills.

Why You’ll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you’re well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

About Us

We knew there had to be a better way to automate busywork and get work done faster. So we built it.

With Tango, create and share how-to guides in minutes:

▶️ Capture any process as you do it

⚡ Tango automatically builds a detailed guide and can also generate automations or in-app guidance

📌 Share, embed, or pin inside your existing tools, so your team can access it from where they work.

As a product-led fast growing startup, Tango powers hundreds of thousands of users at companies such as Cox, Salesforce, Gusto, Klaviyo, and Lockheed Martin. We’re backed by leading venture capital firms, including Slack Fund, Salesforce Ventures, Atlassian Ventures, Wing VC, General Catalyst, GSV Ventures, Tiger Global, and Hubspot. And we’re growing fast.

We’re building a future of work where Tango learns your workflows and rules and uses automation and intelligent agent features to help handle routine tasks.

That’s the future we’re building—Come build it with us.

TL;DR

As Senior Product Manager at Tango, you’ll be our one and only PM—the product counterpart to a senior design team that’s been waiting for you. Our product org is led by three senior product designers with 35 years of combined experience who have been carrying product strategy alongside their craft. They’re exceptional at it, and they’re ready for a true product partner so both disciplines can operate at a world-class level. You’ll own the roadmap for a platform spanning documentation, in-app guidance, and automation. You’ll report directly to our CEO and work closely with our co-founders, design, and engineering. Your first big swing: leading our MCP and agent-platform work, bringing AI to our customers in ways that are actually useful, not just shiny.

This is a rare shape of role: you steer where we’re going, hold the bar on what ships, own rollout planning, and measure whether it worked, with a design team that can take a strong PRD and carry it to the finish line. Senior IC scope, with real ownership. You’ll be in the weeds where it counts: customer conversations, data, PRDs, launch plans. And you’ll be setting the standards that define how product is done here.

This is a remote position based in the US, with periodic off-sites to meet your teammates in person.

What you’ll do

• Steer the ship. Own the roadmap: decide where we invest, back every call with customer evidence and data, and keep the through-line clear across everything in flight.

• Find the next opportunity. Look beyond today’s product for Tango’s next big swing, and earn conviction the hard way: customer conversations, evidence, and small tests before big bets.

• Live with our customers. Run a continuous discovery cadence, own the voice of the customer internally, and turn what users ask for into what they actually need. You’ll be the person in the company who knows our customers best.

• Hold the bar and measure the impact. Define what “up to par” means for what we ship, drive post-launch analysis, and be the honest voice on whether we accomplished what we set out to do.

• Own rollout planning. Take launches from PRD through go-to-market: sequencing, packaging, enablement, and the post-launch loop.

• Lead our AI and MCP platform work. Define how Tango plugs into the agentic ecosystem and ship AI features that solve real workflows, not demos.

• Partner with a world-class design team. Write strong PRDs and watch three senior designers carry them further than you thought possible. They love discovery and product thinking, so you’ll do your best work with them, not around them, while owning prioritization, rollout, and commercial rigor.

What you’ll bring

• 7+ years in software product roles, with a track record of helping scale products people genuinely love

• Experience at two or more companies or products; we believe seeing the movie twice leads to a richer perspective

• A deep customer-discovery habit: you’ve built your best work on top of real user conversations, and you can prove it

• Systematic and data-driven: fluent in product analytics, comfortable designing experiments, able to self-serve the data you need

• Relentless follow-through: you carry the through-line across multiple projects and close every loop

• Exceptional written and verbal communication: you lead with clear, structured direction and can align executives, engineers, and customers around one narrative

• Comfort being the senior product voice in the room, with the judgment to make calls under ambiguity and the humility to change course when the data says so

• Bonus: you’ve shipped AI-powered products or built with MCP; you’re the kind of person who’s genuinely obsessed with the frontier of generative AI, not just keeping up with it; experience mentoring or coaching others; B2B SaaS serving both self-serve users and enterprise buyers; growth/monetization work (pricing, packaging, trials)

About you

• You’re practical and allergic to BS. You’d rather ship the right small thing than present the impressive big thing.

• You’re seriously curious about customers, about how things work, and about why that one metric moved.

• You take AI seriously—as a practitioner, not a cheerleader. Believer or skeptic, you’ve used the tools enough to have earned opinions about what’s genuinely useful and what’s hype.

• You’re low-ego and high-motivation. You care more about the product being great than about being right.

• You want to build a product function, not just join one. Defining the standards, rituals, and ways of working is your idea of a good time.

• You’re fun. We’re a down-to-earth group of goofballs who work hard, and we’re serious about not taking ourselves too seriously. You should raise our bar for rigor and fit right in at the off-site.

Compensation

Our base salary compensation is $170,000 – $190,000 for this role, and the total compensation package will also include equity and benefits. We value each employee based on their impact within the company, regardless of their location. Due to this, we set salary ranges for all roles based on function, level, and benchmark against similar-stage growth companies. We share salary ranges on all job postings to comply with local legislation and provide greater transparency to candidates. Final offer amounts are determined by multiple factors, including past candidate experience and expertise, and may vary from the amounts listed above. Additionally, we offer annual compensation reviews and have an annual equity refresh program.

AI mindset

At Tango, we operate with an AI-first mindset. We expect all team members across every function to actively engage with AI and incorporate it into their work. This includes using AI tools to improve productivity, streamline collaboration, and deliver stronger outcomes for our customers.

We’re looking for people who are already building, learning, and finding ways AI can enhance their impact. You don’t need to have all the answers, but you should be in the habit of trying.

Why join Tango?

We believe teams that support and challenge each other are destined to win. That’s why we provide a competitive suite of benefits to support your personal and professional growth journey—and have some fun along the way.

Tango benefits

• Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans

• Competitive compensation + meaningful equity

• 401(k) plan

• Work from anywhere in the US, with UberEats and Deskpass stipends—on us!

• Generous annual stipend for Learning & Development & Productivity

• Health and Wellness stipend

• Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off

• Paid parental leave

• Subsidized National Parks Annual Pass

• Subsidized Roller Skates (yes, seriously)

Our core values

▶️ Take Action – Avoid indecision and move past points of uncertainty. Value speed and fail forward.

🚀 Aim High – Set uncomfortably ambitious goals. Reject mediocrity and take calculated risks.

👐 Seek Diversity– Invite unique perspectives. Create a safe space to challenge the status quo.

🌱 Leave It Better – Be an owner, not a renter. Cultivate a growth mindset.

✨ Customer Love– Champion the needs of the end user. Deliver magical experiences.

🏆 Team First – Winning as a team beats winning alone. Lift up others.

Learn more about how we evaluate these values in our interview process.

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences.

Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? 👩‍💻👨‍💻

Engineering at Clariti runs on our Agentic SDLC framework: agent specs, reusable prompts, orchestration templates, and eval harnesses that let small pods deliver at multiples of traditional velocity. Until now, that framework served engineering. Your mandate is bigger: treat AI capability as a platform product for the whole company.

Think of this as DevOps for AI. DevOps teams do not write the application code; they build the pipelines, guardrails, and golden paths that make every engineer faster. You will do the same for AI: maintain and evolve the Agentic SDLC framework for the engineering and delivery organizations, extend it into our Professional Services practice, and productize the Clariti AI harness, the set of MCP connectors, skills, agent templates, and guardrails that lets non-technical employees in Sales, CX, Finance, People, and PS use AI safely on real work without becoming prompt engineers.

You are the second owner of this system, taking over from a founding internal PM who is moving to our flagship product build and who will onboard you and stay engaged through the transition until you are ready to own it fully. The foundations exist. Your job is to scale them from one team’s tooling into company infrastructure.

As a X at Clariti, you’ll get to :

What you will do

• Own the Agentic SDLC framework roadmap. Prioritize and ship improvements to the agentic SDLC used by product development pods: agent specs, orchestration workflows, reusable prompts, and the eval harnesses that let us trust and improve agent output. Treat evals as the PRD: if we cannot score an agent’s output automatically, we cannot scale it.
• Extend the Agentic SDLC framework into PS delivery. Partner with the PS leadership team to embed agentic workflows into active implementation projects, from discovery through build. Instrument the before and after so margin impact is measurable, not anecdotal.
• Productize the Clariti AI harness for non-technical teams. Ship and maintain the connector layer (MCP integrations into our core systems), a curated skill and template library per function, and the onboarding paths that take an employee from zero to producing real work with AI. Success is measured at the point of use, not in training attendance.
• Run the enablement flywheel. Own the AI fluency program end to end: assessments, coaching content, team-level reporting, and the feedback loop from usage data back into the harness roadmap. Enablement is a distribution problem, not a training problem; your job is to put capability inside the workflow where the decision happens.
• Own AI vendor and model strategy for internal use. Evaluate models, harnesses, and tools; manage spend; keep switching costs low by favoring open protocols (MCP) and portable assets (prompts, specs, evals) over vendor lock-in.
• Own governance for agent output. In govtech, agent-assisted work can end up in front of a planning commission. Define the audit trail, versioning, and approval standards for agent-produced artifacts, and make the safe path the easy path.

What do you bring to the team? 🧠

• 5+ years in technical product management, platform engineering, solutions engineering, or applied AI roles, with at least 1 to 2 years shipping LLM or agentic systems into production or into daily internal use.
• Hands-on fluency with the current agentic stack: you have personally built with agent frameworks (Claude Code, LangGraph, or equivalents), MCP or comparable tool protocols, and eval-driven iteration. You can read and write an agent spec, not just commission one.
• A platform mindset: you measure yourself on other teams’ throughput, and you know the difference between building a tool and driving its adoption.
• Proven ability to make powerful technology usable by non-technical people, including the judgment for when to build, buy, or simply document.
• Strong written communication. Most of your influence will be through specs, playbooks, and enablement content.
• Comfort with ambiguity and a small blast radius: this is a pod of few, not a department of many.

Bonus Points 🎉

• Experience in regulated or public-sector software, where auditability and defensibility of outputs matter.
• Experience in professional services or delivery organizations; you understand utilization, margin, and why consultants distrust tooling that slows them down.
• Prior ownership of an internal developer platform, DevEx, or DevOps function

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $130-$165k CADbased on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note 📝

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.

Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We’re committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

The Opportunity

We don’t just use AI. We build with it, ship with it, and think with it. With a generous budget for tokens, our engineers use AI agents to write, review, and ship production code every day. We are building toward a world where humans design systems and AI builds them, and we are already far along that path.

We are hiring a hands-on Engineering Manager to lead Maps & Search. This team owns the home search experience across web and mobile. It’s one of the most visible, highest-traffic surfaces–the search service alone handles a billion requests every month.

This is a role for a manager who leads from the front: someone who still lives in their terminal with AI, has strong opinions about how AI changes the SDLC, and wants to amplify what a small, senior, AI-augmented team can accomplish. You will set technical direction, stay close to the code, and help the team produce consistent impact.

What You’ll Do

Lead and grow the Maps & Search team. Own hiring, onboarding, coaching, 1:1s, direct feedback, and career development. Treat management as a craft and build a healthy, high-performing team that ships impactful changes.

Stay hands-on. Contribute directly — code and design reviews, architecture, thorny debugging— and stay technical enough to make smart calls on trade-offs.

Own and scale a high-throughput search platform. Drive the architecture, relevance, latency, and reliability of a real estate search system handling ~1B monthly requests and hundreds of millions of listings.

Deliver a world-class home search experience. Own the core home discovery experience across web and mobile — improving engagement, lead conversion, and agent workflows while keeping interactions fast and responsive at scale.

Push forward AI-powered discovery. Partner across teams to bring LLMs and intelligent ranking into search and user workflows, improving how buyers and agents discover, filter, and engage with listings.

Shape the roadmap with product and design. Define what we build and why, not just focusing on the how. Translate user needs and business goals into a clear technical plan, and own delivery end to end — planning, quality, reliability, and incident response.

What We’re Looking For

Attributes

• You lead from the front. You’re still close to the code and technically respected, and you treat management as a craft — growing engineers, giving clear feedback, and building a team that ships.

• You already build with AI daily. You use AI as a core part of your workflow, not as a novelty — and you expect your team to as well.

• You have strong opinions, loosely held, about how AI changes software architecture, team structure, and engineering culture.

• You think in systems. You connect technical decisions to customer outcomes and business value.

• You communicate clearly and directly. You can explain complex tradeoffs to product, design, and executive stakeholders.

• You’re energized by ambiguity and speed. You thrive in a fast-growing company where the roadmap evolves and ownership is real.

• You like to have fun at work. We take our craft seriously, but we don’t take ourselves too seriously. We celebrate wins, crack jokes, and genuinely enjoy building together.

Skills and Experience

• 8+ years of professional software engineering experience with meaningful senior or staff-level time, plus 2+ years managing engineering teams.

• Search experience — you’ve worked on search, relevance, ranking, or retrieval systems. It doesn’t have to be OpenSearch or Elasticsearch specifically, but you understand how search works and how to make it better.

• Deep expertise in TypeScript, Node.js, and React, with the full-stack fluency to reason about the whole request path from UI to data.

• Experience designing and operating scalable microservice architectures in cloud-native environments (AWS preferred).

• Strong understanding of GraphQL, event-driven systems (Kafka), and databases (PostgreSQL, OpenSearch).

• A proven track record operating high-traffic, low-latency production systems at scale — SLOs, incident response, and capacity planning are second nature.

• Experience leading high-impact initiatives from concept through production in a SaaS environment.

Tech Stack

• Frontend: React, Tailwind, Apollo

• Backend: Node.js / TypeScript microservices

• Data: PostgreSQL, OpenSearch

• Infrastructure: AWS, Kubernetes, Lambda

• Messaging: Kafka, Redis

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us

We knew there had to be a better way to automate busywork and get work done faster. So we built it.

With Tango, create and share how-to guides in minutes:

▶️ Capture any process as you do it

⚡ Tango automatically builds a detailed guide and can also generate automations or in-app guidance

📌 Share, embed, or pin inside your existing tools, so your team can access it from where they work.

As a product-led fast growing startup, Tango powers hundreds of thousands of users at companies such as Cox, Salesforce, Gusto, Klaviyo, and Lockheed Martin. We’re backed by leading venture capital firms, including Slack Fund, Salesforce Ventures, Atlassian Ventures, Wing VC, General Catalyst, GSV Ventures, Tiger Global, and Hubspot. And we’re growing fast.

We’re building a future of work where Tango learns your workflows and rules and uses automation and intelligent agent features to help handle routine tasks.

That’s the future we’re building—Come build it with us.

TL;DR

As Senior Product Manager at Tango, you’ll be our one and only PM—the product counterpart to a senior design team that’s been waiting for you. Our product org is led by three senior product designers with 35 years of combined experience who have been carrying product strategy alongside their craft. They’re exceptional at it, and they’re ready for a true product partner so both disciplines can operate at a world-class level. You’ll own the roadmap for a platform spanning documentation, in-app guidance, and automation. You’ll report directly to our CEO and work closely with our co-founders, design, and engineering. Your first big swing: leading our MCP and agent-platform work, bringing AI to our customers in ways that are actually useful, not just shiny.

This is a rare shape of role: you steer where we’re going, hold the bar on what ships, own rollout planning, and measure whether it worked, with a design team that can take a strong PRD and carry it to the finish line. Senior IC scope, with real ownership. You’ll be in the weeds where it counts: customer conversations, data, PRDs, launch plans. And you’ll be setting the standards that define how product is done here.

This is a remote position based in the US, with periodic off-sites to meet your teammates in person.

What you’ll do

• Steer the ship. Own the roadmap: decide where we invest, back every call with customer evidence and data, and keep the through-line clear across everything in flight.

• Find the next opportunity. Look beyond today’s product for Tango’s next big swing, and earn conviction the hard way: customer conversations, evidence, and small tests before big bets.

• Live with our customers. Run a continuous discovery cadence, own the voice of the customer internally, and turn what users ask for into what they actually need. You’ll be the person in the company who knows our customers best.

• Hold the bar and measure the impact. Define what “up to par” means for what we ship, drive post-launch analysis, and be the honest voice on whether we accomplished what we set out to do.

• Own rollout planning. Take launches from PRD through go-to-market: sequencing, packaging, enablement, and the post-launch loop.

• Lead our AI and MCP platform work. Define how Tango plugs into the agentic ecosystem and ship AI features that solve real workflows, not demos.

• Partner with a world-class design team. Write strong PRDs and watch three senior designers carry them further than you thought possible. They love discovery and product thinking, so you’ll do your best work with them, not around them, while owning prioritization, rollout, and commercial rigor.

What you’ll bring

• 7+ years in software product roles, with a track record of helping scale products people genuinely love

• Experience at two or more companies or products; we believe seeing the movie twice leads to a richer perspective

• A deep customer-discovery habit: you’ve built your best work on top of real user conversations, and you can prove it

• Systematic and data-driven: fluent in product analytics, comfortable designing experiments, able to self-serve the data you need

• Relentless follow-through: you carry the through-line across multiple projects and close every loop

• Exceptional written and verbal communication: you lead with clear, structured direction and can align executives, engineers, and customers around one narrative

• Comfort being the senior product voice in the room, with the judgment to make calls under ambiguity and the humility to change course when the data says so

• Bonus: you’ve shipped AI-powered products or built with MCP; you’re the kind of person who’s genuinely obsessed with the frontier of generative AI, not just keeping up with it; experience mentoring or coaching others; B2B SaaS serving both self-serve users and enterprise buyers; growth/monetization work (pricing, packaging, trials)

About you

• You’re practical and allergic to BS. You’d rather ship the right small thing than present the impressive big thing.

• You’re seriously curious about customers, about how things work, and about why that one metric moved.

• You take AI seriously—as a practitioner, not a cheerleader. Believer or skeptic, you’ve used the tools enough to have earned opinions about what’s genuinely useful and what’s hype.

• You’re low-ego and high-motivation. You care more about the product being great than about being right.

• You want to build a product function, not just join one. Defining the standards, rituals, and ways of working is your idea of a good time.

• You’re fun. We’re a down-to-earth group of goofballs who work hard, and we’re serious about not taking ourselves too seriously. You should raise our bar for rigor and fit right in at the off-site.

Compensation

Our base salary compensation is $170,000 – $190,000 for this role, and the total compensation package will also include equity and benefits. We value each employee based on their impact within the company, regardless of their location. Due to this, we set salary ranges for all roles based on function, level, and benchmark against similar-stage growth companies. We share salary ranges on all job postings to comply with local legislation and provide greater transparency to candidates. Final offer amounts are determined by multiple factors, including past candidate experience and expertise, and may vary from the amounts listed above. Additionally, we offer annual compensation reviews and have an annual equity refresh program.

AI mindset

At Tango, we operate with an AI-first mindset. We expect all team members across every function to actively engage with AI and incorporate it into their work. This includes using AI tools to improve productivity, streamline collaboration, and deliver stronger outcomes for our customers.

We’re looking for people who are already building, learning, and finding ways AI can enhance their impact. You don’t need to have all the answers, but you should be in the habit of trying.

Why join Tango?

We believe teams that support and challenge each other are destined to win. That’s why we provide a competitive suite of benefits to support your personal and professional growth journey—and have some fun along the way.

Tango benefits

• Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans

• Competitive compensation + meaningful equity

• 401(k) plan

• Work from anywhere in the US, with UberEats and Deskpass stipends—on us!

• Generous annual stipend for Learning & Development & Productivity

• Health and Wellness stipend

• Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off

• Paid parental leave

• Subsidized National Parks Annual Pass

• Subsidized Roller Skates (yes, seriously)

Our core values

▶️ Take Action – Avoid indecision and move past points of uncertainty. Value speed and fail forward.

🚀 Aim High – Set uncomfortably ambitious goals. Reject mediocrity and take calculated risks.

👐 Seek Diversity– Invite unique perspectives. Create a safe space to challenge the status quo.

🌱 Leave It Better – Be an owner, not a renter. Cultivate a growth mindset.

✨ Customer Love– Champion the needs of the end user. Deliver magical experiences.

🏆 Team First – Winning as a team beats winning alone. Lift up others.

Learn more about how we evaluate these values in our interview process.

About Us

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.

We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way.

Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision.

Ready to make an impact? Join us and let’s build the future together.

About the Role

The Complex Clinical Audit Business Solutions Lead is a clinical, operational, and product-facing expert who translates payment integrity audit knowledge into scalable product capabilities. This role supports pre-pay and post-pay programs (Complex Clinical Audit), including DRG validation, clinical claim review, itemized bill review, claim editing, readmissions, and observation.

The Business Solutions Lead, Payment Integrity, partners with product, engineering, AI Engineering, clinical, operations, customer success, and payer stakeholders to define audit logic, identify savings opportunities, reduce provider abrasion, and improve product accuracy and defensibility.

NOTE: This is a remote role with US working hours (Eastern time zone)

Your day to day

• Serve as the primary operational subject matter expert for payment integrity methodologies, audit programs, and product requirements.
• Translate payer pain points, contract language, audit policy, and operational workflows into product capabilities.
• Define audit concepts, savings opportunities, validation criteria, and defensibility standards across priority PI domains.
• Partner with engineering to define, develop, and build high-performing, scalable, trustworthy, reliable, and accurate AI solutions.
• Support roadmap prioritization, pilot launches, outcome reviews, positioning, and customer expansion.

What you bring to the team

• 5–10+ years of progressive experience in Payment Integrity, healthcare audit, clinical operations, or healthcare technology product management.
• Deep knowledge of U.S. healthcare payer payment integrity programs, including pre-pay and post-pay audit strategies, vendor management, savings methodologies, recovery operations, and performance measurement.
• Understanding of payer regulatory, compliance, and audit considerations that impact payment integrity program design and execution.
• 3+ years in a PI-domain leadership role, such as audit operations, PI program management, vendor product management, or payer PI strategy.
• Strong working knowledge across multiple PI domains, including DRG audit, clinical validation, IBR, edit-based audits, observation, readmissions, COB, SIU, and UM adjacencies.
• Experience translating audit operations, clinical content, and payer requirements into software workflows, analytics, or product requirements.
• Strong analytical and communication skills, with comfort using hit-rate analysis, ROI modeling, outcome measurement, and executive-ready narratives.
• Familiarity with claims processing, adjudication systems, provider billing, UB-04 data structures, and healthcare interoperability standards.
• Utilize internal AI-enabled tools to quickly create prototypes, visualize workflows, and showcase product functionality, enabling effective communication of product vision and business value.
• Champion the use of internal AI tools to accelerate ideation, solution design, and demonstration of product capabilities, helping stakeholders understand requirements, opportunities, and proposed outcomes.

What we would like to see, but not required

• Experience partnering directly with Product Management, Engineering, Data Science, AI Engineering, or Clinical Informatics teams to build software solutions.
• Familiarity with Generative AI, Large Language Models (LLMs), Natural Language Processing (NLP), prompt engineering, or healthcare AI applications.
• Understanding of recovery workflows, eligibility verification, accident-related claims, third-party liability, workers’ compensation, and other payment responsibility determinations.
• Familiarity with FWA investigation methods, claim anomaly detection, provider billing patterns, and healthcare fraud prevention programs.
• Experience identifying opportunities to integrate COB, subrogation, FWA, and payment integrity data to improve savings identification and recovery outcomes.
• Experience defining business requirements, user stories, acceptance criteria, and product specifications.

What you’ll get in return

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

Tekmetric is seeking a Senior Product Manager to lead the development and growth of our SaaS product for auto repair shops. As a part of a relatively small and growing team, you will have the unique opportunity to become influential in shaping our product. You will be responsible for guiding the product strategy and roadmap, as well as managing the development, launch, and ongoing optimization of the product.

Key Responsibilities:

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends.
• Become and expert in the Auto Repair Industry: Develop a deep understanding of the Auto Repair domain in order to best identify new product opportunities for our core users.
• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help customers do their jobs better and faster.
• User-Centric Research: Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process.
• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.
• Deliver High-Performing Products: Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability.
• Measure Business Impac t: Build products with business outcomes in mind then measure if those outcomes showed up.
• Develop Product Vision: Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps.
• Train Internal Teams: Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively.
• Own the API Product Strategy: Define and drive the vision, roadmap, and go-to-market strategy for Tekmetric’s API as a standalone product — including developer experience, versioning, and partner enablement.
• Drive API Adoption and Growth: Treat the API as a growth lever; identify integration opportunities with third-party platforms and partners, and work closely with sales and partnerships to expand the API ecosystem.

Experience and Professional Qualifications:

• Product Management Experience: 5+ years in product management, preferably in enterprise-level software-as-a-service.
• API Product Experience: Demonstrated experience owning and shipping API products — including defining API contracts, working with developer audiences, and managing the full API lifecycle (versioning, deprecation, documentation, and partner onboarding).
• Generative AI or ML Experience: 2+ years of experience working with and delivering GAI or ML solutions to market.
• Product Analytics Experience: Hands-on experience with product analytics software (e.g., Amplitude, Mixpanel, FullStory, Heap, Pendo) is preferred.
• Proven Leadership: A pragmatic leader with a growth mindset, capable of driving both strategy and fast-paced execution.
• Business Case Development: Ability to establish business cases, validate hypotheses, and grow features from inception to market scalability.
• Customer Focus: Passion for constant optimization and improvement, with a steady focus on customer experience.
• Cross-Functional Influence: Proven success influencing peers across cross-functional teams in a high matrixed and global organization environment.
• Executive Presence: Strong executive presence and excellent communication skills.

Why You’ll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you’re well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

About Us

We knew there had to be a better way to automate busywork and get work done faster. So we built it.

With Tango, create and share how-to guides in minutes:

▶️ Capture any process as you do it

⚡ Tango automatically builds a detailed guide and can also generate automations or in-app guidance

📌 Share, embed, or pin inside your existing tools, so your team can access it from where they work.

As a product-led fast growing startup, Tango powers hundreds of thousands of users at companies such as Cox, Salesforce, Gusto, Klaviyo, and Lockheed Martin. We’re backed by leading venture capital firms, including Slack Fund, Salesforce Ventures, Atlassian Ventures, Wing VC, General Catalyst, GSV Ventures, Tiger Global, and Hubspot. And we’re growing fast.

We’re building a future of work where Tango learns your workflows and rules and uses automation and intelligent agent features to help handle routine tasks.

That’s the future we’re building—Come build it with us.

TL;DR

As Senior Product Manager at Tango, you’ll be our one and only PM—the product counterpart to a senior design team that’s been waiting for you. Our product org is led by three senior product designers with 35 years of combined experience who have been carrying product strategy alongside their craft. They’re exceptional at it, and they’re ready for a true product partner so both disciplines can operate at a world-class level. You’ll own the roadmap for a platform spanning documentation, in-app guidance, and automation. You’ll report directly to our CEO and work closely with our co-founders, design, and engineering. Your first big swing: leading our MCP and agent-platform work, bringing AI to our customers in ways that are actually useful, not just shiny.

This is a rare shape of role: you steer where we’re going, hold the bar on what ships, own rollout planning, and measure whether it worked, with a design team that can take a strong PRD and carry it to the finish line. Senior IC scope, with real ownership. You’ll be in the weeds where it counts: customer conversations, data, PRDs, launch plans. And you’ll be setting the standards that define how product is done here.

This is a remote position based in the US, with periodic off-sites to meet your teammates in person.

What you’ll do

• Steer the ship. Own the roadmap: decide where we invest, back every call with customer evidence and data, and keep the through-line clear across everything in flight.

• Find the next opportunity. Look beyond today’s product for Tango’s next big swing, and earn conviction the hard way: customer conversations, evidence, and small tests before big bets.

• Live with our customers. Run a continuous discovery cadence, own the voice of the customer internally, and turn what users ask for into what they actually need. You’ll be the person in the company who knows our customers best.

• Hold the bar and measure the impact. Define what “up to par” means for what we ship, drive post-launch analysis, and be the honest voice on whether we accomplished what we set out to do.

• Own rollout planning. Take launches from PRD through go-to-market: sequencing, packaging, enablement, and the post-launch loop.

• Lead our AI and MCP platform work. Define how Tango plugs into the agentic ecosystem and ship AI features that solve real workflows, not demos.

• Partner with a world-class design team. Write strong PRDs and watch three senior designers carry them further than you thought possible. They love discovery and product thinking, so you’ll do your best work with them, not around them, while owning prioritization, rollout, and commercial rigor.

What you’ll bring

• 7+ years in software product roles, with a track record of helping scale products people genuinely love

• Experience at two or more companies or products; we believe seeing the movie twice leads to a richer perspective

• A deep customer-discovery habit: you’ve built your best work on top of real user conversations, and you can prove it

• Systematic and data-driven: fluent in product analytics, comfortable designing experiments, able to self-serve the data you need

• Relentless follow-through: you carry the through-line across multiple projects and close every loop

• Exceptional written and verbal communication: you lead with clear, structured direction and can align executives, engineers, and customers around one narrative

• Comfort being the senior product voice in the room, with the judgment to make calls under ambiguity and the humility to change course when the data says so

• Bonus: you’ve shipped AI-powered products or built with MCP; you’re the kind of person who’s genuinely obsessed with the frontier of generative AI, not just keeping up with it; experience mentoring or coaching others; B2B SaaS serving both self-serve users and enterprise buyers; growth/monetization work (pricing, packaging, trials)

About you

• You’re practical and allergic to BS. You’d rather ship the right small thing than present the impressive big thing.

• You’re seriously curious about customers, about how things work, and about why that one metric moved.

• You take AI seriously—as a practitioner, not a cheerleader. Believer or skeptic, you’ve used the tools enough to have earned opinions about what’s genuinely useful and what’s hype.

• You’re low-ego and high-motivation. You care more about the product being great than about being right.

• You want to build a product function, not just join one. Defining the standards, rituals, and ways of working is your idea of a good time.

• You’re fun. We’re a down-to-earth group of goofballs who work hard, and we’re serious about not taking ourselves too seriously. You should raise our bar for rigor and fit right in at the off-site.

Compensation

Our base salary compensation is $170,000 – $190,000 for this role, and the total compensation package will also include equity and benefits. We value each employee based on their impact within the company, regardless of their location. Due to this, we set salary ranges for all roles based on function, level, and benchmark against similar-stage growth companies. We share salary ranges on all job postings to comply with local legislation and provide greater transparency to candidates. Final offer amounts are determined by multiple factors, including past candidate experience and expertise, and may vary from the amounts listed above. Additionally, we offer annual compensation reviews and have an annual equity refresh program.

AI mindset

At Tango, we operate with an AI-first mindset. We expect all team members across every function to actively engage with AI and incorporate it into their work. This includes using AI tools to improve productivity, streamline collaboration, and deliver stronger outcomes for our customers.

We’re looking for people who are already building, learning, and finding ways AI can enhance their impact. You don’t need to have all the answers, but you should be in the habit of trying.

Why join Tango?

We believe teams that support and challenge each other are destined to win. That’s why we provide a competitive suite of benefits to support your personal and professional growth journey—and have some fun along the way.

Tango benefits

• Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans

• Competitive compensation + meaningful equity

• 401(k) plan

• Work from anywhere in the US, with UberEats and Deskpass stipends—on us!

• Generous annual stipend for Learning & Development & Productivity

• Health and Wellness stipend

• Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off

• Paid parental leave

• Subsidized National Parks Annual Pass

• Subsidized Roller Skates (yes, seriously)

Our core values

▶️ Take Action – Avoid indecision and move past points of uncertainty. Value speed and fail forward.

🚀 Aim High – Set uncomfortably ambitious goals. Reject mediocrity and take calculated risks.

👐 Seek Diversity– Invite unique perspectives. Create a safe space to challenge the status quo.

🌱 Leave It Better – Be an owner, not a renter. Cultivate a growth mindset.

✨ Customer Love– Champion the needs of the end user. Deliver magical experiences.

🏆 Team First – Winning as a team beats winning alone. Lift up others.

Learn more about how we evaluate these values in our interview process.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.

About the job

We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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