Why Terakeet?

At Terakeet, we’re comfortable with the uncomfortable. We live in the future of marketing and are revolutionizing how the world’s most valuable brands connect with their audiences. We are experts who deliver exceptional outcomes. Together, we win.

What We Do

Terakeet controls online reputation and visibility for global brands. We proactively build, protect, and repair brand narratives and perception to drive trust across organic and AI-powered search using patented technology and decades of expertise.

Where We Hire

We are a remote-first organization hiring specifically within 60 miles of of Chicago, IL., Dallas, TX., Austin, TX., Charlotte, NC.,  Atlanta, GA., Phoenix, AZ., Minneapolis, MN., and Syracuse, NY to help create opportunities for connectivity and collaboration in-person as you see fit. Learn more about our hiring hubs on our Careers blog.

Summary

The Director of Information Technology is responsible for the oversight of all technology operations and infrastructures, to ensure alignment with established goals and best practices. This individual is responsible for working with cross-functional business leaders to solve complex business problems, championing Artificial Intelligence (AI) system adoption, and support the goals of the organizations.

The Director of Information Technology reports directly to the Chief Digital and Transformation Officer and must have experience managing an IT infrastructure in a remote/hybrid environment, with an increasingly critical focus on advanced data security, AI governance, and the protection of highly confidential client information. This is a hands-on, player-coach role responsible for balancing strategic leadership with direct ownership of enterprise systems, infrastructure, automation initiatives, cybersecurity, and operational excellence.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Manages and executes the strategic direction of the company’s enterprise IT policies and systems to support organizational goals, while serving as the senior technical resource and escalation point for infrastructure, networking, endpoint, identity, and enterprise applications.
• Partners with key functional directors and business leaders to communicate IT needs, evaluate technology investments (including implementations, migrations, upgrades and modernization projects) and support organizational growth.
• Owns the architecture, administration, and continuous improvement of the technology stack, including Google Workspace, Jamf, Okta, Slack, Zoom, Cisco Meraki, and enterprise SaaS platforms.
• Manages hardware and software lifecycle, licensing, procurement, asset management, and vendor relationships.
• Leads the evaluation, implementation, and governance of Artificial Intelligence (AI) systems and emerging AI tools across the organization to drive operational efficiency and innovation.
• Develops AI-powered workflows, internal applications, and automations using platforms such as Replit to improve productivity and operational efficiency.
• Establishes robust data security frameworks for AI models and external API integrations ensuring proprietary and sensitive company data remains protected against unauthorized access and AI-specific vulnerabilities.
• Establishes, maintains, and enforces comprehensive information security and disaster recovery programs to protect company data, networks, applications, proprietary intellectual property, and highly confidential client data from internal and external risks.
• Implements and manages robust monitoring systems to oversee the software, applications, and tools being utilized by internal teams, mitigating shadow IT and ensuring all tools meet the company’s security standards.
• Partners with the Human Resources department to establish secure, compliant, and reliable protocols for HR to access necessary organizational and employee data.
• Evaluates information risk on a regular time schedule and promotes, continuously, information security awareness and compliance training within the organization.
• Ability to speak to internal and external stakeholders about data security policies, procedures and standards, including AI ethics, data privacy, and compliance.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; review requests for additional services and upgrades, assessing the costs and benefits to the organization.
• Provides direct support to employees on technology hardware and software to ensure operating availability, and implements training programs (including the safe and secure use of AI platforms).
• Manages the quarterly IT budget to align with open targets, and compiles formal business cases for hardware, software, or system upgrades to present to upper leadership.
• Creates personalized coaching plans for direct reports to continuously improve performance and facilitate career progression.
• Plays an integral role in the hiring process, and has oversight of new direct reports on-boarding and training in order to achieve fast ramp goals.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Preferred Education, Experience, and Skills

• 10+ years of progressive IT leadership experience, with a strong preference for managing IT infrastructure within a cloud-first, professional services environment.
• Demonstrated leadership skills with the ability to define and execute a high-level technology vision, lead and develop high-performing teams, and direct complex, cross-functional projects from inception to deployment.
• Hands-on experience leading enterprise-wide AI initiatives (from vendor selection to deployment) combined with expertise in data loss prevention (DLP), software monitoring tools, and secure data-access protocols.
• Experience deploying enterprise AI platforms such as ChatGPT Enterprise, Claude, Google Gemini, or similar technologies, and developing internal automations or lightweight business applications using platforms such as Replit.
• Excellent verbal and written communication skills with a proven ability to build strong relationships, influence senior leaders, translate complex technical concepts for non-technical stakeholders, and drive effective change management..
• Experience in establishing, monitoring and managing corporate IT budgets.
• Advanced knowledge of macOS, Google Workspace, Microsoft Operating Systems and Office, and Adobe Creative Cloud. Experience administering Jamf, Okta, Zoom, Slack, Cisco Meraki, and identity and access management. Microsoft or Cisco Certifications are a plus.
• Ability to think critically and solve and overcome complex IT problems and challenges.
• Willingness to partner and roll up your sleeves and collaborate with cross-functional teams to improve operational efficiencies.
• Solid organizational and time-management skills, with the ability to prioritize and meet tight deadlines and work well in a fast-paced environment with limited supervision.
• Ability to recognize the need for continuous process improvement and provide creative solutions to increase process efficiencies.
• Bachelor’s degree in Information Systems or a related field.

Pay Transparency

The salary range for this role is $161,000 to 243,000. *This salary range is based off of the market pay for all of the United States; Terakeet applies a multiplier to this range based upon the specific geographic location of a job candidate*

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Why Terakeet?

At Terakeet, we’re comfortable with the uncomfortable. We live in the future of marketing and are revolutionizing how the world’s most valuable brands connect with their audiences. We are experts who deliver exceptional outcomes. Together, we win.

What We Do

Terakeet controls online reputation and visibility for global brands. We proactively build, protect, and repair brand narratives and perception to drive trust across organic and AI-powered search using patented technology and decades of expertise.

Where We Hire

We are a remote-first organization hiring specifically within 60 miles of of Chicago, IL., Dallas, TX., Austin, TX., Charlotte, NC.,  Atlanta, GA., Phoenix, AZ., Minneapolis, MN., and Syracuse, NY to help create opportunities for connectivity and collaboration in-person as you see fit. Learn more about our hiring hubs on our Careers blog.

Summary

The Director of Information Technology is responsible for the oversight of all technology operations and infrastructures, to ensure alignment with established goals and best practices. This individual is responsible for working with cross-functional business leaders to solve complex business problems, championing Artificial Intelligence (AI) system adoption, and support the goals of the organizations.

The Director of Information Technology reports directly to the Chief Digital and Transformation Officer and must have experience managing an IT infrastructure in a remote/hybrid environment, with an increasingly critical focus on advanced data security, AI governance, and the protection of highly confidential client information. This is a hands-on, player-coach role responsible for balancing strategic leadership with direct ownership of enterprise systems, infrastructure, automation initiatives, cybersecurity, and operational excellence.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Manages and executes the strategic direction of the company’s enterprise IT policies and systems to support organizational goals, while serving as the senior technical resource and escalation point for infrastructure, networking, endpoint, identity, and enterprise applications.
• Partners with key functional directors and business leaders to communicate IT needs, evaluate technology investments (including implementations, migrations, upgrades and modernization projects) and support organizational growth.
• Owns the architecture, administration, and continuous improvement of the technology stack, including Google Workspace, Jamf, Okta, Slack, Zoom, Cisco Meraki, and enterprise SaaS platforms.
• Manages hardware and software lifecycle, licensing, procurement, asset management, and vendor relationships.
• Leads the evaluation, implementation, and governance of Artificial Intelligence (AI) systems and emerging AI tools across the organization to drive operational efficiency and innovation.
• Develops AI-powered workflows, internal applications, and automations using platforms such as Replit to improve productivity and operational efficiency.
• Establishes robust data security frameworks for AI models and external API integrations ensuring proprietary and sensitive company data remains protected against unauthorized access and AI-specific vulnerabilities.
• Establishes, maintains, and enforces comprehensive information security and disaster recovery programs to protect company data, networks, applications, proprietary intellectual property, and highly confidential client data from internal and external risks.
• Implements and manages robust monitoring systems to oversee the software, applications, and tools being utilized by internal teams, mitigating shadow IT and ensuring all tools meet the company’s security standards.
• Partners with the Human Resources department to establish secure, compliant, and reliable protocols for HR to access necessary organizational and employee data.
• Evaluates information risk on a regular time schedule and promotes, continuously, information security awareness and compliance training within the organization.
• Ability to speak to internal and external stakeholders about data security policies, procedures and standards, including AI ethics, data privacy, and compliance.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; review requests for additional services and upgrades, assessing the costs and benefits to the organization.
• Provides direct support to employees on technology hardware and software to ensure operating availability, and implements training programs (including the safe and secure use of AI platforms).
• Manages the quarterly IT budget to align with open targets, and compiles formal business cases for hardware, software, or system upgrades to present to upper leadership.
• Creates personalized coaching plans for direct reports to continuously improve performance and facilitate career progression.
• Plays an integral role in the hiring process, and has oversight of new direct reports on-boarding and training in order to achieve fast ramp goals.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Preferred Education, Experience, and Skills

• 10+ years of progressive IT leadership experience, with a strong preference for managing IT infrastructure within a cloud-first, professional services environment.
• Demonstrated leadership skills with the ability to define and execute a high-level technology vision, lead and develop high-performing teams, and direct complex, cross-functional projects from inception to deployment.
• Hands-on experience leading enterprise-wide AI initiatives (from vendor selection to deployment) combined with expertise in data loss prevention (DLP), software monitoring tools, and secure data-access protocols.
• Experience deploying enterprise AI platforms such as ChatGPT Enterprise, Claude, Google Gemini, or similar technologies, and developing internal automations or lightweight business applications using platforms such as Replit.
• Excellent verbal and written communication skills with a proven ability to build strong relationships, influence senior leaders, translate complex technical concepts for non-technical stakeholders, and drive effective change management..
• Experience in establishing, monitoring and managing corporate IT budgets.
• Advanced knowledge of macOS, Google Workspace, Microsoft Operating Systems and Office, and Adobe Creative Cloud. Experience administering Jamf, Okta, Zoom, Slack, Cisco Meraki, and identity and access management. Microsoft or Cisco Certifications are a plus.
• Ability to think critically and solve and overcome complex IT problems and challenges.
• Willingness to partner and roll up your sleeves and collaborate with cross-functional teams to improve operational efficiencies.
• Solid organizational and time-management skills, with the ability to prioritize and meet tight deadlines and work well in a fast-paced environment with limited supervision.
• Ability to recognize the need for continuous process improvement and provide creative solutions to increase process efficiencies.
• Bachelor’s degree in Information Systems or a related field.

Pay Transparency

The salary range for this role is $161,000 to 243,000. *This salary range is based off of the market pay for all of the United States; Terakeet applies a multiplier to this range based upon the specific geographic location of a job candidate*

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThe Executive Director, Biotech Client Experience & Onboarding provides enterprise-level leadership for the Client Experience & Onboarding function, with accountability for shaping how Biotech clients are...

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

• Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
• Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
• Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,  business needs and goals.
• Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
• Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
• Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
• Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
• Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
• Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
• Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
• Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
• Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)  and IT procurement.
• Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
• Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
• Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
• Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
• Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

• 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
• 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
• 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
• Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
• Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
• Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
• Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
• In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
• Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
• Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
• Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
• Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
• Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
• Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
• Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
• Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

• Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
• Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
• Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,  business needs and goals.
• Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
• Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
• Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
• Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
• Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
• Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
• Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
• Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
• Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)  and IT procurement.
• Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
• Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
• Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
• Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
• Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

• 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
• 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
• 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
• Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
• Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
• Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
• Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
• In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
• Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
• Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
• Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
• Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
• Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
• Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
• Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
• Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DescriptionWe are seeking a strategic, operationally rigorous, and AI-forward Vice President of Business Operations and GTM strategy to lead and scale our business operations function across the go-to-market organization. This...

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.

Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.

Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.

Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.

Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

Head of Creative, Social & Studio Operations

Location: Remote, with regular travel to the Netherlands

Employment: Full-time

Lead the internal creative agency behind the entire YOUNG ecosystem—overseeing branding, social media, content production, creative execution, budgets, workflows and operational excellence.

YOUNG Studio is the creative engine behind every company, brand, campaign and venture within the YOUNG ecosystem.

We do not operate like a traditional agency.

We build, support and accelerate our own companies.

Every website, social campaign, video, event, brand identity, presentation, product launch and creative concept is developed with support from YOUNG Studio.

We are looking for someone to lead that engine.

Someone who thinks like an entrepreneur.

Someone who takes ownership.

Someone who gets shit done.

Your mission

Build and lead a high-performing internal creative agency that supports the entire YOUNG ecosystem.

You will be responsible for everything that leaves the studio—from strategy to execution, planning to delivery and creative quality to operational efficiency.

You will ensure that every YOUNG brand looks exceptional, communicates clearly and moves quickly.

At the same time, you will build a cost-efficient operation with strong processes, smart resource allocation, clear priorities and scalable workflows.

This role combines creative leadership, social media expertise, production management, commercial awareness and operational excellence.

What you will do

• Lead YOUNG Studio as the internal agency for all YOUNG companies and brands.
• Own the studio’s creative output, planning, priorities and delivery.
• Oversee branding, design, social media, content, video, photography and creative production.
• Develop and manage social media strategies, content calendars and campaigns.
• Translate ideas and business objectives into strong creative execution.
• Ensure projects are delivered on time, within budget and at a consistently high standard.
• Build efficient workflows and scalable production systems.
• Improve speed, quality and cost efficiency across the studio.
• Manage internal talent, freelancers, agencies, suppliers and production partners.
• Negotiate rates and control external production costs.
• Allocate resources based on impact, urgency and business value.
• Introduce AI tools, automation and modern creative workflows.
• Safeguard brand consistency across every company, campaign and touchpoint.
• Create clear briefs, timelines, budgets and responsibilities.
• Identify bottlenecks and solve them before they become problems.
• Turn ideas into execution.

Who you are

You are equally comfortable reviewing a brand identity, improving a social campaign, managing a production budget and restructuring an inefficient workflow.

You combine creative instinct with commercial discipline.

You understand what great content looks like, but you also know how to produce it efficiently.

You do not wait for perfect instructions.

You see what needs to happen and take responsibility for making it happen.

You are decisive, resourceful and highly execution-focused.

You have:

• Experience leading a creative team, studio, agency or internal agency.
• Strong knowledge of branding, content marketing and social media.
• A clear understanding of how to grow and manage social channels.
• Strong project, production and stakeholder management skills.
• Commercial awareness and a cost-conscious mindset.
• Experience managing budgets, suppliers, freelancers and external partners.
• The ability to balance creativity, speed, quality and efficiency.
• Experience building workflows, systems and processes that scale.
• A strong interest in AI tools, automation and modern content production.
• Excellent communication and leadership skills.
• A high level of ownership.

We love people who

• Take ownership.
• Get shit done.
• Think in solutions.
• Move fast without sacrificing quality.
• Think commercially.
• Care about details.
• Challenge unnecessary costs.
• Build systems instead of creating chaos.
• Know when perfection matters and when speed matters more.
• Make the people around them better.
• See problems as opportunities to improve.

What success looks like

• YOUNG Studio becomes the trusted internal partner for every company in the ecosystem.
• Brands receive better creative work, faster.
• Social channels become more consistent, relevant and effective.
• Projects are properly prioritized and delivered on time.
• Production costs become more transparent and efficient.
• External suppliers are used strategically rather than by default.
• Workflows become scalable, repeatable and AI-enabled.
• The creative standard across YOUNG continues to rise.
• Ideas consistently turn into results.

Where you will work

We hire talent, not locations.

This role offers the flexibility to work remotely. However, close collaboration with the YOUNG team and founders in the Netherlands is an important part of the position.

You must be willing and able to spend approximately one to two weeks per month in the Netherlands.

Travel, flights and accommodation related to these working periods will be fully covered by YOUNG.

What you will get

• A key leadership role within the YOUNG ecosystem.
• Responsibility for the creative backbone of multiple companies and brands.
• The freedom to shape YOUNG Studio’s team, processes and operating model.
• The opportunity to build an internal agency from the ground up.
• Work across multiple brands, ventures and industries.
• Direct collaboration with founders and senior decision-makers.
• A fast-moving and entrepreneurial environment.
• Significant ownership, autonomy and room to grow.
• Competitive compensation.
• Fully covered travel and accommodation for required working periods in the Netherlands.

This is not for everyone

This role is for builders.

For people who thrive on ownership.

For people who understand that creativity only creates value when ideas become reality.

For leaders who can combine ambition with discipline, speed with quality and creative thinking with commercial responsibility.

If you are looking for a role where you can wait for instructions, this is not it.

If you want to build, lead and continuously improve the creative engine behind an entire ecosystem, we would like to meet you.

Apply

Think you're the right person to build and lead YOUNG Studio?

Apply via LinkedIn or send your CV, portfolio (if applicable) and a short introduction to camille@young.com.

Don't have a traditional CV but have an exceptional track record? We'd still love to hear from you.

We're looking for people who take ownership, move fast and get things done.

Description

About Certus

We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers.

Our customers are some of the world’s most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale.

How We Work

Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn’t just possible; it’s encouraged. We’re building something that requires people who want to keep growing.

Who Thrives Here

• Self-starters who bring a get-it-done mindset and don’t wait for permission

• Builders drawn to a fast-moving industry where the landscape keeps shifting

• Humans who are innovative, brave, kind, and bring their full selves to work

The workforce learning market is evolving rapidly, and we’re defining where it goes next. If you want work that matters, room to grow, and a team that means it when they talk about culture—we should talk.

Role Overview

The Director of Enterprise Revenue Operations (RevOps) is a senior strategic leader responsible for architecting and optimizing the systems, insights, and processes that fuel every stage of the revenue engine. Sitting at the intersection of Sales, Marketing, and Customer Success, this role is the force that unites our go-to-market ecosystem—transforming collaboration into consistent growth.

Reporting directly to the Chief Customer Officer (CCO), the Director of Enterprise RevOps is a highly visible, high-impact leader who shapes how the company executes its growth strategy. You’ll own forecasting, data governance, technology infrastructure, and operational alignment—providing the clarity and momentum that enables scale. Your insights and recommendations will guide executive and board-level decision-making.

Key Responsibilities

Revenue Strategy & Planning

• Set the vision: Build and execute a comprehensive RevOps roadmap that aligns directly with company growth targets.

• Lead forecasting: Develop accurate, actionable revenue models that power strategic decision-making at the executive and board level.

• Orchestrate planning cycles: Partner with Finance, Sales, and Marketing to drive annual, quarterly, and monthly planning with precision.

• Uncover growth opportunities: Leverage data, market insights, and operational intelligence to identify untapped revenue potential.

• Design for performance: Create scalable territory models, quota frameworks, and compensation structures that inspire high achievement.

Cross-Functional Alignment

• Be the connective tissue: Bridge Sales, Marketing, Customer Success, and Finance to eliminate silos and drive seamless execution.

• Lead with influence: Establish operating rhythms that align teams around pipeline health, funnel performance, and forecast accuracy.

• Partner strategically: Collaborate with Product and Finance on pricing, packaging, and go-to-market readiness for new launches.

• Champion the customer: Design processes that deliver an effortless, consistent experience across every touchpoint of the buyer journey.

Process Optimization

• Streamline the system: Identify and remove friction across all revenue workflows—from lead generation through renewal and expansion.

• Standardize and scale: Build consistent, repeatable processes that drive efficiency, predictability, and customer satisfaction.

• Control the levers: Own renewal strategies, churn analysis, and at-risk account workflows to maximize retention and lifetime value.

• Empower execution: Develop enablement frameworks, and operational best practices that raise team performance.

• Drive utilization: Increase event fill rates, reduce cancellations, and optimize revenue per scheduled day.

Analytics, Reporting & Data Governance

• Command the numbers: Build a unified analytics framework covering pipeline velocity, conversion, CAC, LTV, churn, and retention metrics.

• Own the data: Govern CRM and revenue tool integrity with robust standards for data hygiene and accuracy.

• Illuminate insights: Deliver actionable dashboards that give leadership real-time visibility into performance against targets.

• Turn data into action: Monitor cancellation rates, event utilization, and booking velocity to diagnose issues and recommend solutions.

Technology Leadership

• Own the stack: Lead strategy and ROI for revenue tools including Salesforce, Gong, CPQ/deal desk, and reporting platforms.

• Build for adoption: Ensure tools are integrated, intuitive, and drive measurable impact across all go-to-market teams.

• Scale through automation: Spearhead AI and automation initiatives that enhance forecasting precision and operational efficiency.

• Document the foundation: Maintain clear documentation of system configurations, workflows, and data architecture decisions.

Team Leadership & Development

• Lead with purpose: Build, mentor, and inspire a high-impact RevOps team that thrives on accountability and innovation.

• Set the bar: Establish clear goals, KPIs, and growth paths that drive performance and professional development.

• Influence at the top: Present data-backed insights and forward-looking recommendations to the executive leadership team.

• Foster excellence: Cultivate a culture of transparency, continuous improvement, and data-driven decision-making

Requirements

Required

• 8+ years of progressive experience in Revenue or Sales Operations within a B2B environment.

• Proven success building and scaling RevOps functions, including ownership of forecasting and reporting.

• Ability to influence executive stakeholders and drive accountability across functions.

• Deep experience in SaaS/subscription models with mastery of NRR, GRR, and churn dynamics.

• Experience managing complex, multi-brand portfolios and varying sales motions.

• Expert-level CRM proficiency (Salesforce preferred).

• Advanced analytical and financial modeling skills.

• Demonstrated success leading cross-functional change without direct authority.

• Experience presenting strategic findings to C-suite or boards.

• Exceptional written, verbal, and visual communication.

Preferred

• Background in training, events, or professional services with high-volume scheduling environments.

• Expertise with BI tools such as Tableau, Looker, or Power BI.

• Experience with revenue intelligence platforms (Gong, Clari) and marketing automation systems.

• Familiarity with CPQ, subscription management, or event registration solutions.

• MBA or advanced degree in Business, Finance, or a related field.

The Impact You’ll Have

This role goes far beyond operations—it’s about engineering growth at scale. You’ll build the connective framework that empowers teams to execute predictably, pivot strategically, and outperform expectations. If you thrive on aligning people, data, and strategy to unlock potential, this is your opportunity to lead from the center of impact.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Horace Mann, we are committed to helping educators and their families achieve lifelong financial security. We are seeking a visionary Assistant Vice President, Chief Life Underwriter to lead the strategic direction of our Life underwriting function.

As the organization’s highest underwriting authority for the Life business, you will establish underwriting philosophy, guide risk selection and mortality management, and champion innovative underwriting practices that enhance the customer and agent experience while protecting the company’s financial strength.

This critical leadership role partners closely with Product, New Business Operations, Distribution, Compliance, reinsurers, and vendor partners to develop and execute underwriting strategies that support profitable growth and operational excellence.

Key Responsibilities

Strategic Underwriting Leadership

• Serve as the highest underwriting authority for the Life business, providing strategic leadership for underwriting philosophy, risk selection, mortality management, governance, and operational effectiveness.
• Establish and maintain underwriting guidelines, authorities, and risk selection practices that balance growth objectives with sound mortality management and regulatory compliance.
• Provide strategic direction on complex underwriting cases and emerging underwriting issues.

Innovation & Underwriting Transformation

• Champion the evolution of the underwriting function through the evaluation and implementation of innovative underwriting methodologies, technologies, and external data sources.
• Lead initiatives involving accelerated underwriting, predictive analytics, and digital capabilities that improve customer and agent experiences.
• Drive continuous improvement by identifying opportunities to enhance underwriting efficiency, consistency, and decision quality.

Operational Excellence

• Ensure timely and accurate processing and issuance of Life insurance applications.
• Monitor, enhance, and implement underwriting policies, procedures, and operational standards with clearly defined accountability.
• Ensure compliance with internal underwriting guidelines, regulatory requirements, and legal directives.
• Support organizational initiatives that improve underwriting quality, service levels, and operational performance.

Business Partnership & Collaboration

• Partner closely with Life & Retirement leadership—particularly Product Strategy and Life New Business Operations—to support product innovation and business growth.
• Collaborate with Distribution, Compliance, Finance, Technology, reinsurers, and vendor partners to optimize underwriting capabilities and customer outcomes.
• Build and maintain strong relationships with agents, field leaders, and business partners, serving as a trusted underwriting advisor.

Leadership & Talent Development

• Lead, mentor, and develop a high-performing underwriting organization.
• Foster a culture of accountability, collaboration, continuous learning, and innovation.
• Support succession planning, talent development, and performance management for underwriting staff.

Strategic Initiatives

• Support enterprise strategic and tactical initiatives through effective planning, implementation, and organizational change management.
• Influence business decisions through underwriting expertise, market insight, and risk management leadership.

Qualifications & Experience

Required

• Bachelor’s degree or equivalent professional experience.
• 10+ years of progressively responsible Life Insurance underwriting experience.
• 3+ years of leadership experience overseeing underwriting teams, programs, or operations.
• Demonstrated expertise developing, implementing, and managing underwriting guidelines, authorities, and risk selection practices.
• Significant experience evaluating and implementing accelerated and automated underwriting methodologies.
• Proven ability to lead organizational change, influence stakeholders, and drive adoption of new underwriting capabilities and technologies.
• Strong understanding of mortality management, underwriting operations, and regulatory compliance.
• Excellent communication, relationship-building, and collaboration skills.

Preferred

• Industry designations such as CLU, FALU, FLMI, or other advanced insurance credentials.
• Active engagement within industry underwriting organizations and professional associations.

Key Competencies

• Executive Leadership
• Strategic Thinking & Business Acumen
• Underwriting Risk Management
• Mortality & Risk Selection Expertise
• Innovation & Digital Transformation
• Organizational Change Leadership
• Customer & Agent Experience Focus
• Cross-Functional Collaboration
• Talent Development & Coaching
• Regulatory & Compliance Knowledge

Additional Information

• Normal office environment with remote work-from-home flexibility based on business needs.
• Core business hours with flexibility to meet business objectives.
• Periodic travel may be required

Pay Range:

• $124,200.00 - $175,800.00 annually

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and...