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Operations Settlements Associate at Alpaca

Manages end-to-end global equity settlement processes, monitors daily settlement activity, and resolves exceptions across multiple international markets.

Mid Remote Posted about 13 hours ago RemoteFirstJobs Product
What this role involves

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

Global Equity Settlement

  • Own the end-to-end global equity settlement process, partnering with our custodian, counterparties, and internal stakeholders to ensure timely and accurate settlement across multiple international markets.
  • Ensure transactions are accurately recorded across internal and external systems to facilitate successful settlement.
  • Monitor daily settlement activity and proactively identify transactions at risk of failing.
  • Investigate and resolve settlement exceptions, trade discrepancies, and failing transactions.
  • Review buy-ins, settlement penalties, and aged fails while coordinating remediation efforts with counterparties and our custodian.
  • Monitor trade matching through SWIFT and settlement platforms, ensuring counterparties affirm and match trades within required market deadlines.

Trade Exception Management

  • Investigate and resolve trade mismatches, including:
    • Settlement instruction discrepancies
    • Quantity and price differences
    • Allocation issues
    • Counterparty booking errors
    • FX and market-specific settlement exceptions
  • Partner closely with trading, finance, compliance, counterparties, and custodians to drive timely resolution of settlement issues.
  • Escalate complex settlement discrepancies and operational risks to the Director of Brokerage Operations when appropriate.

Cash & Position Reconciliations

  • Perform daily reconciliations of securities positions and cash balances across multiple global markets and currencies.
  • Investigate and resolve cash and stock reconciliation breaks between internal ledgers and external custodians.
  • Produce reconciliation reports identifying money differences, position discrepancies, and operational exceptions.
  • Ensure all reconciliation breaks are researched, documented, and resolved within established service levels.

Operational Risk & Regulatory Controls

  • Ensure operational processes comply with applicable SEC, FINRA, and global market regulations.
  • Support compliance with SEC Rule 15c3-3 by helping maintain proper possession and control of customer securities.
  • Identify operational risks and escalate issues that may impact clients, settlement, or regulatory obligations.
  • Maintain complete and organized operational records supporting audits, examinations, and regulatory reviews.
  • Assist the Director of Brokerage Operations with Internal Audit requests, regulatory examinations, and remediation efforts.

Reporting & Process Improvement

  • Produce timely, accurate, and meaningful operational reporting on settlement activity, aged fails, reconciliation breaks, and operational metrics.
  • Prepare work papers, operational summaries, root cause analyses, and management reporting.
  • Identify recurring operational issues through trend analysis and recommend improvements that reduce risk and increase efficiency.
  • Update operational procedures, controls, and documentation as business processes evolve.
  • Support the implementation of policy frameworks while serving as a resource for operational policy questions.

Automation & Strategic Initiatives

  • Partner with Engineering and Product teams to automate manual operational workflows and improve settlement processes.
  • Leverage SQL, Metabase, AI tools (such as Cursor and ChatGPT), and reporting platforms to enhance operational efficiency and analytics.
  • Participate in cross-functional projects supporting new products, international market expansion, and operational scalability.
  • Contribute to continuous improvement initiatives that enhance the client experience while reducing operational risk.

Collaboration

  • Work cross-functionally with Brokerage Operations, Trading, Finance, Compliance, Engineering, and Customer Operations to ensure seamless post-trade processing.
  • Foster an environment of teamwork, accountability, and continuous learning.
  • Support department initiatives and perform additional responsibilities as business needs evolve.

Who You Are (Must-Haves)

  • 3+ years of experience supporting brokerage operations with a focus on global equity settlements.
  • Strong understanding of securities settlement lifecycles within a broker-dealer or carrying firm.
  • Experience working with third-party clearing firms and global custodians.
  • Knowledge of U.S. broker-dealer operations and financial industry regulations.
  • Familiarity with BNY Nexen or similar global custody settlement platforms.
  • Working knowledge of SWIFT settlement messaging (MT54x series), Euroclear, DTCC, and international settlement practices.
  • Experience settling securities across global markets, including Europe and Asia (Hong Kong, South Korea, and other international markets).
  • Strong expertise performing cash and position reconciliations across multiple currencies and markets.
  • Experience investigating trade mismatches and collaborating directly with counterparties to resolve settlement issues.
  • Ability to analyze operational data, identify trends, and make sound decisions based on available information.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to manage multiple priorities while working independently in a fast-paced environment.
  • Comfortable working remotely while collaborating across distributed teams.
  • Working knowledge of SQL, Metabase, or similar reporting and data analysis tools.
  • Proficiency with Microsoft Office and Google Workspace.
  • Adaptability to evolving regulatory requirements and business priorities.
  • Possess the Securities Industry Essentials (SIE) Exam and Series 99 license (or higher), or obtain the Series 99 within 180 days of hire.

We Value Team Members Who

  • Stay Curious by continuously learning and seeking opportunities to improve.
  • Have Empathy when collaborating with teammates, clients, and partners.
  • Are Accountable by taking ownership of outcomes and following through on commitments.

Nice to Have

  • Associate’s or Bachelor’s degree in Business, Finance, Accounting, Economics, or a related discipline.
  • Five or more years of experience in brokerage operations, reconciliation, settlements, accounting, banking, or financial services.
  • Experience with DTCC U.S. equity settlement processing.
  • Knowledge of tokenized securities or digital asset settlement.
  • Experience using AI-powered productivity tools (Cursor, ChatGPT, GitHub Copilot) to automate workflows or enhance data analysis.
  • Experience supporting automation initiatives in partnership with Engineering teams.
  • Series 7 or additional FINRA licenses.
  • Experience working within a high-growth fintech or electronic brokerage environment.

How We Take Care of You:

  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Read the full description
Operations Growth Operations Team Sr. Manager - Remote at Parkade

Senior manager owns end-to-end program operations for a new growth initiative, building teams, processes, and commercial products from pilot to nationwide launch.

Senior Remote Posted about 13 hours ago RemoteFirstJobs Product
What this role involves

Growth Operations Senior Manager

About Parkade

Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. We help buildings move away from the headaches of stickers, hang tags, and spreadsheets to a fully automated, self-serve app for parking management, enforcement, and customer service.

We have carved out a highly differentiated position in a massive PropTech market, our customers love us (98% lifetime retention), and we closed a successful Series A funding round with a proven sales process.

We’re a lean, high-impact team where your work is visible, your ideas matter, and there’s real room to shape how things get done.

The Role

This is a rare opportunity to get in on the ground floor of something big. Growth Ops is Parkade’s newest team tackling initiatives that improve customer outcomes, expand our service offerings, and facilitate strategic projects.

The first undertaking will be to stand-up our Parkade Patroller Network (PPN), a program that facilitates enforcement at our customers’ lots. The PPN includes local professionals who help implement Parkade’s services locally.

As the first Senior Manager of Growth Ops, you’ll own this program, taking it from seed to launch. That means operationalizing what’s already in motion, formalizing it into a standard product, and building the team, tools, and processes to take it nationwide. From there, you’ll take on the next big initiative as new growth opportunities are identified.

You’ll report directly to the VP of Operations and work cross-functionally across our internal and external stakeholders to create and launch flagship services that our customers love.

This is not a “maintain the status quo” role. You thrive on autonomy, you default to action, and you see a half-built process and think, “I know exactly what to do with this.” If building tiger teams excites you, keep reading.

What You’ll Do

End to End Program Management

  • Take the reins of a program that’s already generating real momentum and drive it from pilot to market.

  • Operationalize the current testing phase into a repeatable, reliable program with documented processes and clear performance standards.

  • Act as the connective tissue between third-party partners, internal stakeholders, and customers.

Build the Business

  • Formalize initiatives into commercially viable products that are piloted, packaged, and sold to new and existing customers.

  • Partner with Sales and Customer Success to define the value proposition, pricing model, and go-to-market approach.

  • Create the reporting infrastructure, goal-tracking frameworks, and dashboards needed to demonstrate program performance and ROI.

Design the Team & the Tools

  • Define the roles, responsibilities, and workflows needed to staff and scale the program with a path to hiring as we grow.

  • Build automations and low-code workflows to streamline the experience for partners and local contractors.

  • Develop training materials, onboarding resources, and SOPs that enable new patrollers and partners to ramp fast and perform consistently.

Keep Expanding the Footprint

  • Identify and pursue new partnership opportunities, networks, and service expansions that grow the offering.

  • Stay curious about what’s next from new verticals to new enforcement models, and new technology to bring those ideas to the table proactively.

What We’re Looking For

  • 5+ years of program, implementations, or operations management experience.

  • A track record of taking something from idea to MVP to a scalable service. This means you’ve been part of building a messy, early-stage program and have made it work.

  • Comfort operating as a solo builder with the ability to hire and lead a team as the program grows.

  • A can-do attitude ready to roll up your sleeves and help the VP of Operations scale this program.

  • Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering

  • Fluency with AI tools and AI-enabled workflows. You’re not just aware of them, you actually use them to work smarter.

  • Strong communicator who can manage relationships with third-party contractors and partners while also keeping internal stakeholders aligned.

  • Flexibility to be available outside standard hours when program needs arise (evenings, weekends). Enforcement doesn’t always happen 9 to 5 and may affect your non-business-hours schedule.

Nice to Haves

  • Experience in parking, property technology, or a related field in an operations environment

  • Background in launching a program as a standalone product or revenue-generating service

  • Experience with contractor or gig-economy workforce management

  • Comfortable building pitch materials or sales collateral to support a go-to-market motion

Read the full description
Operations Operations Associate - Engagement Center at Shields Health Solutions

Supports day-to-day operations, manages documentation and KPI reporting, coordinates site implementations, and assists leadership with workflow optimization and efficiency improvements.

Junior Remote Posted about 13 hours ago RemoteFirstJobs Product
What this role involves

Operations Associate - Engagement

Location: Remote

The Operations Associate is an integral part of the Shields Health Solutions’ operations team. This individual will support the Engagement Center and their health system partners and work directly with the Engagement Center leaders, internal partners, and regional leadership to support day-to-day operations, growth and expansion initiatives, and new site implementations.

The ideal candidate should have a strong interest in operations. Applicants should be analytically oriented, results driven, and be able to work as a member of a close-knit team.

Key Responsibilities:

  • Support the Engagement Center Operations team with day-to-day operations, new site implementations, and other strategic initiatives
  • Organize and maintain required documentation to enable operational success, including workflows, action plans, staffing rosters, KPI reports, and other operational planning tools
  • Assist the Operations team with leadership onboarding, surrounding training and access
  • Support the leadership team with workflow organization and recommendations for optimizing efficiency
  • Participate in the auditing process, including monitoring audit processes and providing feedback to site leaders
  • Assist with new site or product implementations, project planning, and troubleshoot barriers/growth opportunities
  • Compile, monitor, and present key metrics and KPIs to improve operational and financial performance, including but not limited to:
    • Discontinuation/overdue/postponement refill trends
    • Daily refill report/management
    • Time allocations
    • Productivity reports
    • KPI summaries
    • Individual site action plans
    • Dialpad service level reports
    • Inbound team reports
    • Monthly audit summaries
    • Site/clinic support trackers
    • Ad hoc requests as requested
  • Oversee software/general platform issue resolution
  • Help plan and coordinate internal Shields’ team building events and activities
  • Contribute and own special projects supporting engagement efforts across the department
  • Maintain department’s SharePoint and other departmental tools
  • Assist with other tasks as needed

Experience/Education:

  • Bachelor’s Degree preferred
  • 1-2+ years of relevant work experience
  • PTCB certification or equivalent highly preferred
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication
  • Experience with Microsoft Outlook, Word, Excel, PowerPoint, Smartsheet and other project management tools
  • Excel experience required
  • Experience with Tableau or other reporting tools
  • Collaborative team player
  • Ability to multitask in a fast-paced environment
  • Ability to travel up to once per quarter if needed to meet job requirements

Skills / Goals:

  • Data Management: Uses available data to guide day-to-day operations, applying strong critical thinking skills to interpret trends and identify root causes. Selects relevant data, maintains reliable reports, and clearly communicates actionable insights. Supports dashboard enhancements, simplifies documentation, and recommends process improvements based on thoughtful analysis. Develops into a subject matter expert on Engagement Center data, leveraging data-driven thinking to boost efficiency and support team goals.
  • Team Support: Provides active team support by monitoring productivity and real-time communications to quickly identify and resolve issues. Prepares reports, tracks site efficiency, and keeps leadership informed of performance trends and opportunities. Responds promptly to requests from leadership and consistently goes the extra mile to provide support. Applies strong critical thinking to evaluate processes, identify opportunities to simplify workflows, and ensure solutions are practical and not overly complex for the Engagement Center team. Actively contributes to special projects and departmental initiatives, supporting engagement efforts and making meaningful improvements across the team.
  • Collaboration and Coordination: Maintains strong communication with Engagement Center leadership to proactively address and resolve issues. Partners with leadership to organize workflows and recommend process improvements, while also contributing to audit activities by monitoring processes and offering actionable feedback to leaders. Supports hiring efforts through participation in interviews and staffing activities when needed. Builds trusted, collaborative relationships that position them as a go-to resource across the department. Effectively coordinates problem resolution while fostering a friendly, approachable presence and consistently expanding their internal network.
  • Reporting and Ownership: Consistently demonstrates accountability, initiative, and a strong sense of ownership, with a high level of attention to detail and strong organizational skills. Delivers quality work, communicates professionally, and follows through with minimal oversight. As responsibilities expand, actively leads efforts, pursues stretch assignments, and drives continuous improvement through proactive ideas and cross-functional partnership.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying ‘STOP.‘ Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

Read the full description
Operations Growth Operations Team Sr. Manager - Remote at Parkade

Senior manager owns end-to-end program operationalization, builds scalable processes and teams, and launches new growth initiatives across internal and external stakeholders.

Senior Remote Posted about 13 hours ago RemoteFirstJobs Product
What this role involves

Growth Operations Senior Manager

About Parkade

Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. We help buildings move away from the headaches of stickers, hang tags, and spreadsheets to a fully automated, self-serve app for parking management, enforcement, and customer service.

We have carved out a highly differentiated position in a massive PropTech market, our customers love us (98% lifetime retention), and we closed a successful Series A funding round with a proven sales process.

We’re a lean, high-impact team where your work is visible, your ideas matter, and there’s real room to shape how things get done.

The Role

This is a rare opportunity to get in on the ground floor of something big. Growth Ops is Parkade’s newest team tackling initiatives that improve customer outcomes, expand our service offerings, and facilitate strategic projects.

The first undertaking will be to stand-up our Parkade Patroller Network (PPN), a program that facilitates enforcement at our customers’ lots. The PPN includes local professionals who help implement Parkade’s services locally.

As the first Senior Manager of Growth Ops, you’ll own this program, taking it from seed to launch. That means operationalizing what’s already in motion, formalizing it into a standard product, and building the team, tools, and processes to take it nationwide. From there, you’ll take on the next big initiative as new growth opportunities are identified.

You’ll report directly to the VP of Operations and work cross-functionally across our internal and external stakeholders to create and launch flagship services that our customers love.

This is not a “maintain the status quo” role. You thrive on autonomy, you default to action, and you see a half-built process and think, “I know exactly what to do with this.” If building tiger teams excites you, keep reading.

What You’ll Do

End to End Program Management

  • Take the reins of a program that’s already generating real momentum and drive it from pilot to market.

  • Operationalize the current testing phase into a repeatable, reliable program with documented processes and clear performance standards.

  • Act as the connective tissue between third-party partners, internal stakeholders, and customers.

Build the Business

  • Formalize initiatives into commercially viable products that are piloted, packaged, and sold to new and existing customers.

  • Partner with Sales and Customer Success to define the value proposition, pricing model, and go-to-market approach.

  • Create the reporting infrastructure, goal-tracking frameworks, and dashboards needed to demonstrate program performance and ROI.

Design the Team & the Tools

  • Define the roles, responsibilities, and workflows needed to staff and scale the program with a path to hiring as we grow.

  • Build automations and low-code workflows to streamline the experience for partners and local contractors.

  • Develop training materials, onboarding resources, and SOPs that enable new patrollers and partners to ramp fast and perform consistently.

Keep Expanding the Footprint

  • Identify and pursue new partnership opportunities, networks, and service expansions that grow the offering.

  • Stay curious about what’s next from new verticals to new enforcement models, and new technology to bring those ideas to the table proactively.

What We’re Looking For

  • 5+ years of program, implementations, or operations management experience.

  • A track record of taking something from idea to MVP to a scalable service. This means you’ve been part of building a messy, early-stage program and have made it work.

  • Comfort operating as a solo builder with the ability to hire and lead a team as the program grows.

  • A can-do attitude ready to roll up your sleeves and help the VP of Operations scale this program.

  • Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering

  • Fluency with AI tools and AI-enabled workflows. You’re not just aware of them, you actually use them to work smarter.

  • Strong communicator who can manage relationships with third-party contractors and partners while also keeping internal stakeholders aligned.

  • Flexibility to be available outside standard hours when program needs arise (evenings, weekends). Enforcement doesn’t always happen 9 to 5 and may affect your non-business-hours schedule.

Nice to Haves

  • Experience in parking, property technology, or a related field in an operations environment

  • Background in launching a program as a standalone product or revenue-generating service

  • Experience with contractor or gig-economy workforce management

  • Comfortable building pitch materials or sales collateral to support a go-to-market motion

Read the full description
Operations Business Operations Manager - Brazil at Sound Agriculture

Designs and builds operational processes for a growing agriculture company, managing order-to-cash, credit, customer service, supply chain, and financial operations across Brazil.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Why you should join us:

At Sound Agriculture, we are revolutionizing the way the world grows food. Our innovative technology and solutions empower farmers to maximize nutrient efficiency, reduce environmental impact, and feed the world sustainably. Through a deeper understanding of plant and microbial biology, we are leveraging the natural power of plants to make agriculture more agile and resilient.If you’re passionate about cutting-edge science, making a real-world impact, and being part of a team that’s dedicated to transforming agriculture, we want you on our team!

Sound is a Series Dstartup funded by leading investors in food and agriculture including Leaps by Bayer, Syngenta Group Ventures, S2G Ventures, BMO Impact Investment Fund, Chan Zuckerberg Initiative, Fall Line Capital, Cavallo Ventures, FootPrint Coalition and Northpond Ventures.

What we’re seeking:

A oportunidade

Concluímos nossa primeira safra comercial no Brasil, e os resultados nos deram a confiança para acelerar. Agora estamos expandindo nossa organização comercial, construindo uma rede de representantes comerciais independentes e parceiros de distribuição pelo país.

Escalar exige muito mais do que contratar bons vendedores. Exige construir o motor operacional que permite ao crescimento comercial acontecer com velocidade, disciplina e visibilidade. É por isso que estamos contratando nosso primeiro Business Operations Manager.

O papel

Esta Ê uma posição mão na massa. Você vai desenhar, construir e melhorar continuamente a espinha operacional que permite à Sound Brasil escalar: order to cash, crÊdito, atendimento ao cliente, supply chain e operaçþes financeiras, integrados em um único modelo operacional eficiente.

Sua missão: garantir que, enquanto crescemos, a operação nunca seja o motivo de a gente desacelerar.

Você não terå um time reportando a você. Você vai pessoalmente construir os processos, coordenar parceiros externos e resolver os desafios operacionais que sustentam nosso crescimento. Vai trabalhar de perto com o time de Vendas e o Marketing Manager, e diretamente com o GM. Em finanças e crÊdito, você terå parceria direta com nossa CFO e com o time dela nos EUA.

Este não é um cargo tradicional de finanças, nem de logística. É para alguém que transita naturalmente entre estratégia e execução, e que vê um problema operacional e começa a resolver, em vez de esperar instruções.

A gente constrĂłi as prĂłprias ferramentas

Na Sound, construímos nossas próprias aplicaçþes internas com IA, e jå fazemos isso hoje: ferramentas comerciais, fluxos operacionais, dashboards. O que antes exigia implantaçþes longas e sistemas pesados de prateleira, hoje construímos internamente em dias, usando ferramentas de IA e plataformas no-code.

Nesta posição, você vai trabalhar do mesmo jeito. Em vez de escrever especificaçþes e esperar por um sistema, você vai usar IA para construir, testar e melhorar as ferramentas que rodam nossa operação. Você não precisa de background em software, mas precisa de experiência pråtica construindo soluçþes reais com IA.

O que serĂĄ seu

Operaçþes Comerciais

  • Construir e ser dono do processo completo de Order to Cash.
  • Desenhar processos comerciais escalĂĄveis que permitam ao time de Vendas focar em clientes, nĂŁo em tarefas administrativas e de back office.
  • Criar dashboards operacionais e KPIs que deem visibilidade sobre o negĂłcio.
  • Remover continuamente atritos da operação comercial.

Operaçþes Financeiras e CrÊdito

  • Ser dono das operaçþes financeiras do Brasil, em parceria prĂłxima com nossa organização global de Finanças e com o escritĂłrio de contabilidade terceirizado responsĂĄvel pela execução.
  • Construir e ser dono da polĂ­tica de crĂŠdito e do processo de aprovação de clientes, alinhando com nossa CFO. Nossas vendas operam em prazo safra, entĂŁo a gestĂŁo disciplinada de crĂŠdito ĂŠ central nesta posição.
  • Gerir recebĂ­veis, cobrança e exposição de crĂŠdito dos clientes ao longo da safra.
  • Coordenar o processo de fechamento mensal e reporting com o escritĂłrio externo de contabilidade.
  • Apoiar orçamento, forecast e relatĂłrios financeiros.

Supply Chain e Atendimento ao Cliente

  • Gerir o relacionamento operacional com nossos operadores logĂ­sticos e demais parceiros externos.
  • Garantir disponibilidade de produto, acuracidade de estoque e performance de entrega.
  • Coordenar importaçþes, transferĂŞncias de estoque e execução operacional com os times globais.
  • Garantir que clientes e parceiros de distribuição tenham uma experiĂŞncia operacional de primeira linha.

Business Operations e ExcelĂŞncia Operacional

  • Desenhar, construir e melhorar continuamente o modelo operacional da Sound Brasil.
  • Identificar oportunidades de simplificar processos por meio de automação e InteligĂŞncia Artificial.
  • Ajudar a moldar ferramentas operacionais internas e fluxos digitais Ă  medida que a empresa cresce.
  • Construir documentação, governança e padrĂľes operacionais.
  • Conectar Vendas, Marketing, Finanças, Supply Chain e times globais em uma operação integrada.

Quem vai se realizar aqui

Você provavelmente vai amar esta posição se você:

  • Gosta muito mais de construir do que de manter.
  • Se sente totalmente confortĂĄvel em fazer o trabalho tanto quanto desenhĂĄ-lo.
  • Assume a responsabilidade naturalmente, em vez de esperar direcionamento.
  • Prefere resolver problemas e simplificar questĂľes a apenas apontĂĄ-los para outra pessoa.
  • Se sente confortĂĄvel tomando decisĂľes com informação imperfeita.
  • Acredita que tecnologia e IA devem simplificar o trabalho, nĂŁo criar complexidade.
  • É totalmente comprometido com um atendimento excelente a clientes internos e externos.
  • Quer ajudar a construir uma empresa, nĂŁo apenas gerenciar uma função.

Esta posição provavelmente não Ê para você se você prefere ambientes altamente estruturados, precisa de instruçþes detalhadas antes de agir, ou busca principalmente gerenciar um time.

O que buscamos

  • Aproximadamente 7+ anos em business operations, finanças, operaçþes comerciais, supply chain ou posiçþes similares.
  • ExperiĂŞncia no agronegĂłcio brasileiro ĂŠ obrigatĂłria, incluindo familiaridade com vendas em prazo safra e dinâmica de canais.
  • ExperiĂŞncia profunda e mĂŁo na massa em pelo menos duas destas trĂŞs ĂĄreas: operaçþes comerciais (order to cash e atendimento ao cliente), crĂŠdito e recebĂ­veis, supply chain e logĂ­stica. Disposição genuĂ­na para construir a terceira com o apoio da nossa CFO e dos times globais.
  • ExperiĂŞncia prĂĄtica construindo soluçþes com IA (ferramentas internas, automaçþes, fluxos ou apps). Durante o processo, vamos pedir pra vocĂŞ mostrar algo que construiu.
  • Forte perfil analĂ­tico, Excel avançado e conforto com ERP, CRM e ferramentas digitais.
  • InglĂŞs avançado.

Como ĂŠ o sucesso

Ao final do seu primeiro ano: nosso time comercial passa o tempo vendendo, não resolvendo problemas operacionais. O Order to Cash Ê eficiente, escalåvel e visível. As decisþes de crÊdito são disciplinadas, sustentando o crescimento e protegendo o negócio. Finanças, logística e operaçþes comerciais funcionam como um sistema integrado, e o modelo operacional que você construiu estå pronto para a próxima fase de crescimento.

Nossos valores nesta posição

  • Tenacidade. VocĂŞ vai atĂŠ o fim. Construir do zero significa resolver problemas que ninguĂŠm mapeou ainda, e mesmo assim vocĂŞ segue em frente, com garra e foco.
  • Ousadia. VocĂŞ age com urgĂŞncia e desafia o status quo. Sabe que um bom processo construĂ­do agora vale mais que um sistema perfeito construĂ­do tarde demais.
  • Criatividade. VocĂŞ questiona processos herdados e usa tecnologia e IA para encontrar formas mais simples de trabalhar.
  • Mentalidade de dono. VocĂŞ age como se a empresa fosse sua. Identifica problemas antes que virem incĂŞndio e se responsabiliza pelos resultados.

What we offer:

  • Opportunity to work in an incredible team with a drive to build alternative solutions to age old practices that increase farmer ROI

  • Competitive total rewards package including base compensation, performance bonus structure or uncapped commission plan for sales positions, and above market equity

  • Comprehensive health care plans including Medical, Dental and Vision coverage

    • Flex Spending Account (Healthcare, Dependent Care & Commuter Benefit for US-based employees)
    • Health Savings Account with monthly employer contribution (for US-based employees on qualifying health plans)
  • 401(k) with 3% company match (for US-based employees)

  • Flexible time off policy empowering employees to use time how they need, when they need

  • Mental health and wellbeing benefits - including dedicated monthly meeting free Focus Days

  • Paid parental leave (for US-based employees)

  • Regular events and engagement activities (we actually like hanging out with each other!)

Sound Agriculture does not accept invitations to review resumes from third party recruiting firms or agencies.

Equal Employment Opportunity

We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.

Sound participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, Sound is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Sound takes any action, including terminating your employment.

Read the full description
Operations Business Operations Manager - Brazil at Sound Agriculture

Design and build operational infrastructure for a scaling agricultural tech company in Brazil, managing order-to-cash, credit, supply chain, and financial operations across sales and marketing functions.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Why you should join us:

At Sound Agriculture, we are revolutionizing the way the world grows food. Our innovative technology and solutions empower farmers to maximize nutrient efficiency, reduce environmental impact, and feed the world sustainably. Through a deeper understanding of plant and microbial biology, we are leveraging the natural power of plants to make agriculture more agile and resilient.If you’re passionate about cutting-edge science, making a real-world impact, and being part of a team that’s dedicated to transforming agriculture, we want you on our team!

Sound is a Series Dstartup funded by leading investors in food and agriculture including Leaps by Bayer, Syngenta Group Ventures, S2G Ventures, BMO Impact Investment Fund, Chan Zuckerberg Initiative, Fall Line Capital, Cavallo Ventures, FootPrint Coalition and Northpond Ventures.

What we’re seeking:

A oportunidade

Concluímos nossa primeira safra comercial no Brasil, e os resultados nos deram a confiança para acelerar. Agora estamos expandindo nossa organização comercial, construindo uma rede de representantes comerciais independentes e parceiros de distribuição pelo país.

Escalar exige muito mais do que contratar bons vendedores. Exige construir o motor operacional que permite ao crescimento comercial acontecer com velocidade, disciplina e visibilidade. É por isso que estamos contratando nosso primeiro Business Operations Manager.

O papel

Esta Ê uma posição mão na massa. Você vai desenhar, construir e melhorar continuamente a espinha operacional que permite à Sound Brasil escalar: order to cash, crÊdito, atendimento ao cliente, supply chain e operaçþes financeiras, integrados em um único modelo operacional eficiente.

Sua missão: garantir que, enquanto crescemos, a operação nunca seja o motivo de a gente desacelerar.

Você não terå um time reportando a você. Você vai pessoalmente construir os processos, coordenar parceiros externos e resolver os desafios operacionais que sustentam nosso crescimento. Vai trabalhar de perto com o time de Vendas e o Marketing Manager, e diretamente com o GM. Em finanças e crÊdito, você terå parceria direta com nossa CFO e com o time dela nos EUA.

Este não é um cargo tradicional de finanças, nem de logística. É para alguém que transita naturalmente entre estratégia e execução, e que vê um problema operacional e começa a resolver, em vez de esperar instruções.

A gente constrĂłi as prĂłprias ferramentas

Na Sound, construímos nossas próprias aplicaçþes internas com IA, e jå fazemos isso hoje: ferramentas comerciais, fluxos operacionais, dashboards. O que antes exigia implantaçþes longas e sistemas pesados de prateleira, hoje construímos internamente em dias, usando ferramentas de IA e plataformas no-code.

Nesta posição, você vai trabalhar do mesmo jeito. Em vez de escrever especificaçþes e esperar por um sistema, você vai usar IA para construir, testar e melhorar as ferramentas que rodam nossa operação. Você não precisa de background em software, mas precisa de experiência pråtica construindo soluçþes reais com IA.

O que serĂĄ seu

Operaçþes Comerciais

  • Construir e ser dono do processo completo de Order to Cash.
  • Desenhar processos comerciais escalĂĄveis que permitam ao time de Vendas focar em clientes, nĂŁo em tarefas administrativas e de back office.
  • Criar dashboards operacionais e KPIs que deem visibilidade sobre o negĂłcio.
  • Remover continuamente atritos da operação comercial.

Operaçþes Financeiras e CrÊdito

  • Ser dono das operaçþes financeiras do Brasil, em parceria prĂłxima com nossa organização global de Finanças e com o escritĂłrio de contabilidade terceirizado responsĂĄvel pela execução.
  • Construir e ser dono da polĂ­tica de crĂŠdito e do processo de aprovação de clientes, alinhando com nossa CFO. Nossas vendas operam em prazo safra, entĂŁo a gestĂŁo disciplinada de crĂŠdito ĂŠ central nesta posição.
  • Gerir recebĂ­veis, cobrança e exposição de crĂŠdito dos clientes ao longo da safra.
  • Coordenar o processo de fechamento mensal e reporting com o escritĂłrio externo de contabilidade.
  • Apoiar orçamento, forecast e relatĂłrios financeiros.

Supply Chain e Atendimento ao Cliente

  • Gerir o relacionamento operacional com nossos operadores logĂ­sticos e demais parceiros externos.
  • Garantir disponibilidade de produto, acuracidade de estoque e performance de entrega.
  • Coordenar importaçþes, transferĂŞncias de estoque e execução operacional com os times globais.
  • Garantir que clientes e parceiros de distribuição tenham uma experiĂŞncia operacional de primeira linha.

Business Operations e ExcelĂŞncia Operacional

  • Desenhar, construir e melhorar continuamente o modelo operacional da Sound Brasil.
  • Identificar oportunidades de simplificar processos por meio de automação e InteligĂŞncia Artificial.
  • Ajudar a moldar ferramentas operacionais internas e fluxos digitais Ă  medida que a empresa cresce.
  • Construir documentação, governança e padrĂľes operacionais.
  • Conectar Vendas, Marketing, Finanças, Supply Chain e times globais em uma operação integrada.

Quem vai se realizar aqui

Você provavelmente vai amar esta posição se você:

  • Gosta muito mais de construir do que de manter.
  • Se sente totalmente confortĂĄvel em fazer o trabalho tanto quanto desenhĂĄ-lo.
  • Assume a responsabilidade naturalmente, em vez de esperar direcionamento.
  • Prefere resolver problemas e simplificar questĂľes a apenas apontĂĄ-los para outra pessoa.
  • Se sente confortĂĄvel tomando decisĂľes com informação imperfeita.
  • Acredita que tecnologia e IA devem simplificar o trabalho, nĂŁo criar complexidade.
  • É totalmente comprometido com um atendimento excelente a clientes internos e externos.
  • Quer ajudar a construir uma empresa, nĂŁo apenas gerenciar uma função.

Esta posição provavelmente não Ê para você se você prefere ambientes altamente estruturados, precisa de instruçþes detalhadas antes de agir, ou busca principalmente gerenciar um time.

O que buscamos

  • Aproximadamente 7+ anos em business operations, finanças, operaçþes comerciais, supply chain ou posiçþes similares.
  • ExperiĂŞncia no agronegĂłcio brasileiro ĂŠ obrigatĂłria, incluindo familiaridade com vendas em prazo safra e dinâmica de canais.
  • ExperiĂŞncia profunda e mĂŁo na massa em pelo menos duas destas trĂŞs ĂĄreas: operaçþes comerciais (order to cash e atendimento ao cliente), crĂŠdito e recebĂ­veis, supply chain e logĂ­stica. Disposição genuĂ­na para construir a terceira com o apoio da nossa CFO e dos times globais.
  • ExperiĂŞncia prĂĄtica construindo soluçþes com IA (ferramentas internas, automaçþes, fluxos ou apps). Durante o processo, vamos pedir pra vocĂŞ mostrar algo que construiu.
  • Forte perfil analĂ­tico, Excel avançado e conforto com ERP, CRM e ferramentas digitais.
  • InglĂŞs avançado.

Como ĂŠ o sucesso

Ao final do seu primeiro ano: nosso time comercial passa o tempo vendendo, não resolvendo problemas operacionais. O Order to Cash Ê eficiente, escalåvel e visível. As decisþes de crÊdito são disciplinadas, sustentando o crescimento e protegendo o negócio. Finanças, logística e operaçþes comerciais funcionam como um sistema integrado, e o modelo operacional que você construiu estå pronto para a próxima fase de crescimento.

Nossos valores nesta posição

  • Tenacidade. VocĂŞ vai atĂŠ o fim. Construir do zero significa resolver problemas que ninguĂŠm mapeou ainda, e mesmo assim vocĂŞ segue em frente, com garra e foco.
  • Ousadia. VocĂŞ age com urgĂŞncia e desafia o status quo. Sabe que um bom processo construĂ­do agora vale mais que um sistema perfeito construĂ­do tarde demais.
  • Criatividade. VocĂŞ questiona processos herdados e usa tecnologia e IA para encontrar formas mais simples de trabalhar.
  • Mentalidade de dono. VocĂŞ age como se a empresa fosse sua. Identifica problemas antes que virem incĂŞndio e se responsabiliza pelos resultados.

What we offer:

  • Opportunity to work in an incredible team with a drive to build alternative solutions to age old practices that increase farmer ROI

  • Competitive total rewards package including base compensation, performance bonus structure or uncapped commission plan for sales positions, and above market equity

  • Comprehensive health care plans including Medical, Dental and Vision coverage

    • Flex Spending Account (Healthcare, Dependent Care & Commuter Benefit for US-based employees)
    • Health Savings Account with monthly employer contribution (for US-based employees on qualifying health plans)
  • 401(k) with 3% company match (for US-based employees)

  • Flexible time off policy empowering employees to use time how they need, when they need

  • Mental health and wellbeing benefits - including dedicated monthly meeting free Focus Days

  • Paid parental leave (for US-based employees)

  • Regular events and engagement activities (we actually like hanging out with each other!)

Sound Agriculture does not accept invitations to review resumes from third party recruiting firms or agencies.

Equal Employment Opportunity

We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.

Sound participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, Sound is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Sound takes any action, including terminating your employment.

Read the full description
Operations Executive Assistant to the COE (Remote, Full Time) at Fresh Prints

Executes operational projects, improves processes, coordinates across teams, and serves as a hands-on operational partner to the CEO.

Mid Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month.

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process will have a practical skills assessment prior to interviews.

ABOUT TOP SHELF COLLECTIVE

Top Shelf Collective is a family of locally owned businesses based in Jackson Hole, Wyoming. The organization operates a diverse portfolio of companies, including The Liquor Store & Wine Loft of Jackson Hole, Jackson Hole Marketplace, The Vault of Jackson Hole, Jackson Hole Gift Baskets, Jackson Hole Wine Club, and Jackson Hole Connection.

Led by entrepreneur Stephan Abrams, Top Shelf Collective is built on a commitment to customer service, community involvement, operational excellence, and continuous improvement. With businesses spanning retail, hospitality, specialty services, and community-focused ventures, the organization is focused on creating exceptional experiences while continuing to grow and evolve.

ROLE OVERVIEW

Important Note: While this role carries the title Chief of Staff, this is a highly hands-on execution role rather than a traditional executive leadership position. The person in this role will spend their time driving projects forward, improving processes, coordinating across teams, conducting research, managing priorities, and serving as a trusted operational partner to the CEO.

This role is best suited for candidates with experience in executive support, operations, project management, business operations, or founder support. Candidates seeking a VP, Director, or large-team leadership role may not find this opportunity aligned with their expectations.

Compensation: $900-$1000/monthly

The Chief of Staff serves as a trusted operational partner to the CEO, helping manage priorities, execute projects, improve business processes, and ensure important initiatives move forward.

This role sits at the intersection of executive support, operations, project management, business analysis, and process improvement. The Chief of Staff will work directly with the CEO across multiple businesses and initiatives, helping create structure, improve efficiency, and remove operational bottlenecks.

This is a highly dynamic role requiring strong business judgment, exceptional organization, proactive communication, and the ability to independently drive work forward with minimal oversight. The ideal candidate is resourceful, curious, highly accountable, and thrives in fast-moving environments where priorities can shift quickly.

KEY RESPONSIBILITIES

Executive Operations & Support

  • Manage executive communications, inbox organization, and follow-up actions.
  • Coordinate calendars, meetings, appointments, and recurring priorities.
  • Prepare meeting summaries, reports, and internal documentation.
  • Help prioritize competing requests and ensure key initiatives remain on track.
  • Serve as a trusted operational partner to the CEO across multiple areas of the business.

Project Management & Special Initiatives

  • Coordinate and manage projects from planning through execution.
  • Track deliverables, deadlines, action items, and stakeholder responsibilities.
  • Follow up with internal and external stakeholders to ensure progress.
  • Support implementation of strategic initiatives and operational improvements.
  • Assist with new business initiatives, research projects, and special assignments.

Research & Business Analysis

  • Conduct research on vendors, products, services, technology solutions, and business opportunities.
  • Gather information and provide organized recommendations to leadership.
  • Assist with vendor evaluations, RFP creation, and solution comparisons.
  • Analyze operational reports and identify trends, risks, or opportunities.
  • Support decision-making through research, documentation, and analysis.

Operations & Process Improvement

  • Identify inefficiencies and opportunities to improve workflows.
  • Create and maintain SOPs, process documentation, and operational playbooks.
  • Assist with implementation of systems, tools, and operational improvements.
  • Help standardize recurring processes across multiple businesses.
  • Ensure information and communication flow effectively between teams.

Technology & AI Enablement

  • Research and recommend tools that improve productivity and efficiency.
  • Assist with implementation of AI and automation solutions.
  • Document workflows and support technology adoption initiatives.
  • Help identify opportunities to streamline repetitive tasks and manual processes.

Cross-Functional Business Support

  • Support initiatives across multiple businesses within the Top Shelf Collective portfolio.
  • Coordinate with vendors, partners, consultants, and service providers.
  • Assist with operational reporting, project tracking, and administrative workflows.
  • Take ownership of recurring responsibilities and continuously improve them over time.

REQUIRED QUALIFICATIONS

  • 4+ years of experience in executive support, operations, project management, business operations, founder support, or a similar hands-on execution role.
  • Exceptional written and verbal English communication skills.
  • Strong organizational and time management abilities.
  • Demonstrated ability to manage multiple priorities simultaneously.
  • Strong problem-solving, research, and analytical skills.
  • High level of accountability and ownership.
  • Ability to work independently and proactively identify solutions.
  • Proficiency with Google Workspace, Microsoft Office, and modern collaboration tools.

PREFERRED QUALIFICATIONS

  • Experience supporting founders, executives, or business owners.
  • Experience working in entrepreneurial, startup, or small business environments.
  • Experience creating SOPs and operational documentation.
  • Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
  • Exposure to vendor management, procurement, operations, or process improvement.
  • Experience coordinating multiple projects across different departments or business units.

IDEAL CANDIDATE PROFILE

  • Proactive and highly resourceful.
  • Naturally curious with a strong desire to learn.
  • Comfortable operating in ambiguity and figuring things out independently.
  • Strong attention to detail and follow-through.
  • Excellent communicator who keeps stakeholders informed and aligned.
  • Able to balance strategic thinking with hands-on execution.
  • Process-oriented while remaining flexible and adaptable.
  • Takes ownership of outcomes rather than simply completing assigned tasks.
  • Excited by the opportunity to work directly with a business owner and support multiple projects and growing businesses.

JOB DETAILS:

  • Salary: $900-$1000/monthly
  • Shift: Monday–Friday, 8:00 AM – 5:00 PM EST.
  • Opportunity: Play a key role in improving operations, implementing systems, and supporting business growth across multiple companies.
  • Environment: Work directly with the CEO of a growing portfolio of locally owned businesses and gain exposure to a wide variety of business operations, projects, and leadership initiatives.
  • Type: Full-time REMOTE role.
Read the full description
Operations Revenue Systems Administrator at Sezzle

Administers and optimizes revenue systems including Salesforce configuration, workflow automation, integrations, and AI-powered GTM tools while collaborating with sales and engineering teams.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role

We are seeking a talented and motivated Revenue Systems Administrator who has the intellectual curiosity, attention to detail, and experience to understand complex problems and simplify them. As a member of our lean, high-output team, you have the exciting opportunity to make a big impact. We are looking for a proactive self-starter who brings creativity and solutions to the table. If you thrive in environments where you own your work end-to-end and are energized by tackling open-ended problems, this role is for you.The Revenue Systems Administrator is a senior-level, individual contributor role on the Revenue Operations team, reporting to the Director of RevOps. This role is responsible for the administration and optimization of Sezzle’s existing Revenue systems, as well as the configuration of new tools and processes for the Revenue team. Most notably, the role owns Salesforce as a platform, including data architecture, workflow automation, and integrations, and serves as the primary owner of AI-powered systems for our go-to-market (GTM) teams.

This role demands a deep understanding and technical expertise as it pertains to Revenue system architecture and dataflow, as well as a familiarity with GTM teams, such as Sales and Customer Success. This person should be comfortable working closely with both engineering and GTM teams, with the ability to translate business requirements into technical solutions.

Compensation:

The salary range for the role is $2,000 - $3,500 USD Monthly as an independent contractor. Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You’ll Own

Salesforce Admin

  • Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, automations, and permission sets.
  • Maintain CRM data integrity: design and enforce robust data quality standards, run audit processes, and own resolution and escalation of data issues.
  • Partner with the Revenue Systems Engineer on technical architecture decisions, using layered Salesforce knowledge with contextual understanding to collaborate on builds and automations.

AI & Revenue Tool Admin

  • Champion AI tool adoption across the Revenue team, ensuring AI and existing tooling are used together for maximum efficiency in day-to-day workflows.
  • Configure AI-powered workflows, agents, and prospecting tools (via Clay) and manage MCP and AI agent tooling for the Revenue org in collaboration with Sezzle’s AI team and the Revenue Systems Engineer.
  • Own development, continued optimization, and team adoption of shared AI skills and prompts for GTM teams.
  • Own platform administration for our Customer Success platform (Vitally) and other core Revenue tools (e.g., Salesloft, Docusign), including configuration, integrations, user management, and ongoing optimization.
  • Manage cross-platform integrations and data syncs (e.g., Salesforce <> Vitally, Salesforce <> Clay), ensuring seamless data flow between systems and troubleshooting sync issues.
  • Conduct regular feature audits to ensure the team is utilizing tools to their full potential and flagging cost-saving or consolidation opportunities.
  • Own onboarding and training for administered tools, including new hire onboarding and refresher training as needed.

Stakeholder Partnership

  • Develop a deep understanding of Sales and Customer Success workflows to ensure platform configurations reflect real business processes, not just technical defaults.
  • Translate stakeholder needs into actionable tool configurations, serving as the bridge between the business side and the technical side of the team.
  • Proactively identify process gaps and pain points across the Revenue org and propose solutions before they become escalations.

Reporting & Insights

  • Build and maintain Salesforce reports and dashboards that give Revenue leadership visibility into pipeline health, account status, and team performance.
  • Measure the success of operational programs against team goals, such as pipeline generation, account growth, and team efficiency.

What We’re Looking For

Required

  • 3+ years of hands-on Salesforce administration experience (100+ users) in a B2B SaaS or fintech environment.
  • Demonstrated experience owning Salesforce configuration end-to-end: objects, flows, validation rules, permission sets, and integrations.
  • Demonstrated experience working with modern large language model tools (Claude, etc.) to enhance productivity, research, and communication is required.
  • Ability to write and execute SOQL queries across standard and custom objects, including relationship queries, aggregate functions, and complex filters, with familiarity with governor limits and tools such as Developer Console or Workbench.
  • Strong understanding of Revenue systems data architecture and data quality best practices.
  • Basic understanding of backend system architecture and database query language to trace data flows, investigate integration bugs, and partner effectively with engineering (experience with data analysis tools e.g., Tableau, Redshift is a plus).
  • Experience administering at least one Revenue tool beyond Salesforce (Salesloft, Docusign, Clay, etc.).
  • Ability to work independently and own platforms without significant oversight.

Preferred Qualifications

  • Salesforce Advanced Administrator (ADM 211) or Platform App Builder certification.
  • Ability to develop and maintain Apex-based automations, troubleshooting bugs and iterating on functionality as system needs evolve.
  • Experience with CS platforms (Vitally, Totango, Gainsight, or comparable).
  • Familiarity with RevOps workflows: pipeline management, contract lifecycle, client onboarding, account segmentation.
  • Experience working alongside or partnering with a software engineer on technical projects.

About You:

  • You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
  • You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
  • You earn trust - you listen attentively, speak candidly, and treat others respectfully.
  • You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
  • You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Why This Role Matters

Government-related payments represent one of the largest and most underpenetrated opportunities in payments. Millions of consumers make essential payments every year for taxes, licensing, registration, permits, and other government-related services, yet many of these experiences remain outdated and inflexible. This role will define how Sezzle enters and wins in this ecosystem.

#Li-remote

Read the full description
Operations Revenue Systems Administrator at Sezzle

Administers and optimizes revenue systems including Salesforce configuration, workflow automation, integrations, and AI-powered tools for GTM teams.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role

We are seeking a talented and motivated Revenue Systems Administrator who has the intellectual curiosity, attention to detail, and experience to understand complex problems and simplify them. As a member of our lean, high-output team, you have the exciting opportunity to make a big impact. We are looking for a proactive self-starter who brings creativity and solutions to the table. If you thrive in environments where you own your work end-to-end and are energized by tackling open-ended problems, this role is for you.The Revenue Systems Administrator is a senior-level, individual contributor role on the Revenue Operations team, reporting to the Director of RevOps. This role is responsible for the administration and optimization of Sezzle’s existing Revenue systems, as well as the configuration of new tools and processes for the Revenue team. Most notably, the role owns Salesforce as a platform, including data architecture, workflow automation, and integrations, and serves as the primary owner of AI-powered systems for our go-to-market (GTM) teams.

This role demands a deep understanding and technical expertise as it pertains to Revenue system architecture and dataflow, as well as a familiarity with GTM teams, such as Sales and Customer Success. This person should be comfortable working closely with both engineering and GTM teams, with the ability to translate business requirements into technical solutions.

Compensation:

The salary range for the role is $2,000 - $3,500 USD Monthly as an independent contractor. Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You’ll Own

Salesforce Admin

  • Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, automations, and permission sets.
  • Maintain CRM data integrity: design and enforce robust data quality standards, run audit processes, and own resolution and escalation of data issues.
  • Partner with the Revenue Systems Engineer on technical architecture decisions, using layered Salesforce knowledge with contextual understanding to collaborate on builds and automations.

AI & Revenue Tool Admin

  • Champion AI tool adoption across the Revenue team, ensuring AI and existing tooling are used together for maximum efficiency in day-to-day workflows.
  • Configure AI-powered workflows, agents, and prospecting tools (via Clay) and manage MCP and AI agent tooling for the Revenue org in collaboration with Sezzle’s AI team and the Revenue Systems Engineer.
  • Own development, continued optimization, and team adoption of shared AI skills and prompts for GTM teams.
  • Own platform administration for our Customer Success platform (Vitally) and other core Revenue tools (e.g., Salesloft, Docusign), including configuration, integrations, user management, and ongoing optimization.
  • Manage cross-platform integrations and data syncs (e.g., Salesforce <> Vitally, Salesforce <> Clay), ensuring seamless data flow between systems and troubleshooting sync issues.
  • Conduct regular feature audits to ensure the team is utilizing tools to their full potential and flagging cost-saving or consolidation opportunities.
  • Own onboarding and training for administered tools, including new hire onboarding and refresher training as needed.

Stakeholder Partnership

  • Develop a deep understanding of Sales and Customer Success workflows to ensure platform configurations reflect real business processes, not just technical defaults.
  • Translate stakeholder needs into actionable tool configurations, serving as the bridge between the business side and the technical side of the team.
  • Proactively identify process gaps and pain points across the Revenue org and propose solutions before they become escalations.

Reporting & Insights

  • Build and maintain Salesforce reports and dashboards that give Revenue leadership visibility into pipeline health, account status, and team performance.
  • Measure the success of operational programs against team goals, such as pipeline generation, account growth, and team efficiency.

What We’re Looking For

Required

  • 3+ years of hands-on Salesforce administration experience (100+ users) in a B2B SaaS or fintech environment.
  • Demonstrated experience owning Salesforce configuration end-to-end: objects, flows, validation rules, permission sets, and integrations.
  • Demonstrated experience working with modern large language model tools (Claude, etc.) to enhance productivity, research, and communication is required.
  • Ability to write and execute SOQL queries across standard and custom objects, including relationship queries, aggregate functions, and complex filters, with familiarity with governor limits and tools such as Developer Console or Workbench.
  • Strong understanding of Revenue systems data architecture and data quality best practices.
  • Basic understanding of backend system architecture and database query language to trace data flows, investigate integration bugs, and partner effectively with engineering (experience with data analysis tools e.g., Tableau, Redshift is a plus).
  • Experience administering at least one Revenue tool beyond Salesforce (Salesloft, Docusign, Clay, etc.).
  • Ability to work independently and own platforms without significant oversight.

Preferred Qualifications

  • Salesforce Advanced Administrator (ADM 211) or Platform App Builder certification.
  • Ability to develop and maintain Apex-based automations, troubleshooting bugs and iterating on functionality as system needs evolve.
  • Experience with CS platforms (Vitally, Totango, Gainsight, or comparable).
  • Familiarity with RevOps workflows: pipeline management, contract lifecycle, client onboarding, account segmentation.
  • Experience working alongside or partnering with a software engineer on technical projects.

About You:

  • You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
  • You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
  • You earn trust - you listen attentively, speak candidly, and treat others respectfully.
  • You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
  • You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Why This Role Matters

Government-related payments represent one of the largest and most underpenetrated opportunities in payments. Millions of consumers make essential payments every year for taxes, licensing, registration, permits, and other government-related services, yet many of these experiences remain outdated and inflexible. This role will define how Sezzle enters and wins in this ecosystem.

#Li-remote

Read the full description
Operations Revenue Systems Administrator at Sezzle

Administers and optimizes revenue systems including Salesforce, data architecture, workflow automation, and AI-powered GTM tools while translating business requirements into technical solutions.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role

We are seeking a talented and motivated Revenue Systems Administrator who has the intellectual curiosity, attention to detail, and experience to understand complex problems and simplify them. As a member of our lean, high-output team, you have the exciting opportunity to make a big impact. We are looking for a proactive self-starter who brings creativity and solutions to the table. If you thrive in environments where you own your work end-to-end and are energized by tackling open-ended problems, this role is for you.The Revenue Systems Administrator is a senior-level, individual contributor role on the Revenue Operations team, reporting to the Director of RevOps. This role is responsible for the administration and optimization of Sezzle’s existing Revenue systems, as well as the configuration of new tools and processes for the Revenue team. Most notably, the role owns Salesforce as a platform, including data architecture, workflow automation, and integrations, and serves as the primary owner of AI-powered systems for our go-to-market (GTM) teams.

This role demands a deep understanding and technical expertise as it pertains to Revenue system architecture and dataflow, as well as a familiarity with GTM teams, such as Sales and Customer Success. This person should be comfortable working closely with both engineering and GTM teams, with the ability to translate business requirements into technical solutions.

Compensation:

The salary range for the role is $2,000 - $3,500 USD Monthly as an independent contractor. Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You’ll Own

Salesforce Admin

  • Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, automations, and permission sets.
  • Maintain CRM data integrity: design and enforce robust data quality standards, run audit processes, and own resolution and escalation of data issues.
  • Partner with the Revenue Systems Engineer on technical architecture decisions, using layered Salesforce knowledge with contextual understanding to collaborate on builds and automations.

AI & Revenue Tool Admin

  • Champion AI tool adoption across the Revenue team, ensuring AI and existing tooling are used together for maximum efficiency in day-to-day workflows.
  • Configure AI-powered workflows, agents, and prospecting tools (via Clay) and manage MCP and AI agent tooling for the Revenue org in collaboration with Sezzle’s AI team and the Revenue Systems Engineer.
  • Own development, continued optimization, and team adoption of shared AI skills and prompts for GTM teams.
  • Own platform administration for our Customer Success platform (Vitally) and other core Revenue tools (e.g., Salesloft, Docusign), including configuration, integrations, user management, and ongoing optimization.
  • Manage cross-platform integrations and data syncs (e.g., Salesforce <> Vitally, Salesforce <> Clay), ensuring seamless data flow between systems and troubleshooting sync issues.
  • Conduct regular feature audits to ensure the team is utilizing tools to their full potential and flagging cost-saving or consolidation opportunities.
  • Own onboarding and training for administered tools, including new hire onboarding and refresher training as needed.

Stakeholder Partnership

  • Develop a deep understanding of Sales and Customer Success workflows to ensure platform configurations reflect real business processes, not just technical defaults.
  • Translate stakeholder needs into actionable tool configurations, serving as the bridge between the business side and the technical side of the team.
  • Proactively identify process gaps and pain points across the Revenue org and propose solutions before they become escalations.

Reporting & Insights

  • Build and maintain Salesforce reports and dashboards that give Revenue leadership visibility into pipeline health, account status, and team performance.
  • Measure the success of operational programs against team goals, such as pipeline generation, account growth, and team efficiency.

What We’re Looking For

Required

  • 3+ years of hands-on Salesforce administration experience (100+ users) in a B2B SaaS or fintech environment.
  • Demonstrated experience owning Salesforce configuration end-to-end: objects, flows, validation rules, permission sets, and integrations.
  • Demonstrated experience working with modern large language model tools (Claude, etc.) to enhance productivity, research, and communication is required.
  • Ability to write and execute SOQL queries across standard and custom objects, including relationship queries, aggregate functions, and complex filters, with familiarity with governor limits and tools such as Developer Console or Workbench.
  • Strong understanding of Revenue systems data architecture and data quality best practices.
  • Basic understanding of backend system architecture and database query language to trace data flows, investigate integration bugs, and partner effectively with engineering (experience with data analysis tools e.g., Tableau, Redshift is a plus).
  • Experience administering at least one Revenue tool beyond Salesforce (Salesloft, Docusign, Clay, etc.).
  • Ability to work independently and own platforms without significant oversight.

Preferred Qualifications

  • Salesforce Advanced Administrator (ADM 211) or Platform App Builder certification.
  • Ability to develop and maintain Apex-based automations, troubleshooting bugs and iterating on functionality as system needs evolve.
  • Experience with CS platforms (Vitally, Totango, Gainsight, or comparable).
  • Familiarity with RevOps workflows: pipeline management, contract lifecycle, client onboarding, account segmentation.
  • Experience working alongside or partnering with a software engineer on technical projects.

About You:

  • You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
  • You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
  • You earn trust - you listen attentively, speak candidly, and treat others respectfully.
  • You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
  • You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Why This Role Matters

Government-related payments represent one of the largest and most underpenetrated opportunities in payments. Millions of consumers make essential payments every year for taxes, licensing, registration, permits, and other government-related services, yet many of these experiences remain outdated and inflexible. This role will define how Sezzle enters and wins in this ecosystem.

#Li-remote

Read the full description
Operations Senior Manager, GTM Operational Excellence

Leads go-to-market operational processes and efficiency initiatives across a global employment compliance platform.

Senior Remote Posted 3 days ago Jobicy AI
What this role involves
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage...
Read the full description
Operations Director, Cloud & Managed Services - Remote Canada at Smile Digital Health

Director leads cloud operations and managed services teams, develops deployment automation strategies, and manages infrastructure and platform engineering to support SaaS and customer deployments.

Lead Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

  • Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
  • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
  • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,  business needs and goals.
  • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
  • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
  • Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
  • Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
  • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
  • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
  • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
  • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
  • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)  and IT procurement.
  • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
  • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
  • Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
  • Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
  • Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

  • 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
  • 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
  • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
  • Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
  • Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
  • Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
  • In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
  • Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
  • Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
  • Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
  • Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
  • Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
  • Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
  • Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
  • Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Director, Cloud & Managed Services - Remote US at Smile Digital Health

Director leads cloud operations and managed services teams, developing strategy and automation for deployment pipelines and platform engineering to support SaaS and customer-managed healthcare data solutions.

Lead Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

  • Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
  • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
  • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,  business needs and goals.
  • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
  • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
  • Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
  • Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
  • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
  • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
  • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
  • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
  • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)  and IT procurement.
  • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
  • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
  • Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
  • Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
  • Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

  • 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
  • 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
  • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
  • Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
  • Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
  • Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
  • In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
  • Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
  • Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
  • Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
  • Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
  • Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
  • Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
  • Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
  • Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Executive Assistant at Pavago

Executive Assistant manages CEO's calendar, communications, proposals, and CRM data while improving business operations and identifying efficiency opportunities.

Mid Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

Executive Assistant – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Central Time Business Hours

About the Role

At Pavago, one of our clients is hiring an Executive Assistant to provide high-level support to the CEO of a well-established commercial furniture manufacturer’s representative group serving six U.S. states.

This is more than a traditional administrative role.

You’ll serve as the CEO’s trusted partner—managing executive priorities, coordinating communication, overseeing calendars, supporting proposals, maintaining CRM data, and improving day-to-day business operations.

You’ll also play a key role in keeping projects organized, preparing business documents, managing sales-related administrative tasks, and identifying opportunities to improve efficiency through technology and AI.

If you’re highly organized, proactive, detail-oriented, and enjoy helping executives operate at their best, this role is a strong fit.

What You’ll Own

Executive Support & Calendar Management

  • Manage the CEO’s inbox and prioritize communications.
  • Draft professional emails and correspondence on behalf of leadership.
  • Coordinate calendars, meetings, appointments, and scheduling priorities.
  • Protect executive focus time by proactively managing competing priorities.
  • Prepare meeting agendas, materials, and follow-up action items.
  • Coordinate internal and external meetings across multiple stakeholders.

Proposal & Sales Support

  • Review incoming project opportunities and notifications.
  • Prepare ancillary product proposals using internal quoting software (training provided).
  • Ensure proposals are accurate, complete, and submitted on time.
  • Support proposal documentation and sales follow-up activities.
  • Assist with sales administration and client-facing documentation.

CRM Management & Reporting

  • Maintain accurate CRM records and account information.
  • Update opportunities, activities, communications, and deal stages.
  • Track customer interactions and project progress.
  • Generate CRM reports and sales pipeline updates.
  • Ensure data accuracy and consistency across all records.

Administrative & Operational Support

  • Prepare presentations, reports, spreadsheets, and business documents.
  • Coordinate follow-ups and ensure action items are completed on schedule.
  • Organize company documentation and maintain structured filing systems.
  • Support daily business operations and special projects.
  • Assist leadership with administrative and operational priorities.

Process Improvement

  • Identify opportunities to improve administrative workflows.
  • Recommend and implement process improvements that increase efficiency.
  • Leverage AI tools such as ChatGPT, Copilot, or similar platforms to streamline repetitive work.
  • Help improve operational systems and internal processes as the business grows.

What Success Looks Like

  • Executive schedules remain organized and optimized.
  • Emails and communications are managed efficiently.
  • Proposals are completed accurately and submitted on time.
  • CRM records stay clean, current, and reliable.
  • Administrative workflows become more efficient through continuous improvement.
  • Leadership spends more time on strategic priorities and less time on administrative tasks.

What Makes You a Strong Fit

  • You are highly organized and detail-oriented.
  • You anticipate needs before they become problems.
  • You enjoy creating structure and improving processes.
  • You communicate professionally with internal and external stakeholders.
  • You take ownership and work independently with minimal supervision.
  • You enjoy helping executives operate more efficiently.

Required Experience & Skills

Experience

  • Previous experience as an:

    • Executive Assistant
    • Administrative Assistant
    • Operations Coordinator
    • Project Coordinator
    • Similar executive support role
  • Fluent written and spoken English.

  • Experience using CRM platforms such as:

    • HubSpot
    • Salesforce
    • Zoho
    • Similar CRM systems
  • Strong Microsoft Office skills, including:

    • Outlook
    • Excel
    • Word
    • PowerPoint
  • Experience managing executive calendars and scheduling.

  • Comfortable using AI productivity tools such as ChatGPT, Copilot, or similar.

  • Strong organizational skills with exceptional attention to detail.

  • Ability to quickly learn new software and business processes.

  • Professional email writing and communication skills.

  • Availability during U.S. Central Time business hours.

Nice to Have

  • Experience supporting executives in a B2B sales environment.

  • Experience preparing:

    • Quotes
    • Proposals
    • Estimates
    • Sales documentation
  • Industry experience in:

    • Commercial Furniture
    • Interior Design
    • Architecture
    • Construction
    • Commercial Real Estate
  • Experience generating CRM and sales pipeline reports.

  • Project coordination or client relationship management experience.

  • Experience improving administrative processes and workflows.

What a Typical Day Looks Like

  • Review and prioritize the CEO’s inbox.
  • Coordinate meetings and manage executive calendars.
  • Prepare proposals and sales documentation.
  • Update CRM records and generate reports.
  • Draft emails, presentations, and business documents.
  • Track follow-ups and ensure important tasks stay on schedule.
  • Support operational projects and improve internal workflows.
  • Use AI tools to streamline administrative work and improve productivity.

In short: You’ll keep the CEO organized, support business operations, manage critical administrative workflows, and help the company operate more efficiently through strong execution and continuous process improvement.

Key Metrics for Success (KPIs)

  • Executive calendar accuracy and scheduling efficiency.
  • Inbox management and follow-up completion.
  • Proposal accuracy and on-time submission.
  • CRM data accuracy and reporting quality.
  • Administrative task completion and responsiveness.
  • Process improvement initiatives implemented.
  • Leadership satisfaction and operational efficiency.

Why This Role Stands Out

  • High-trust partnership with the CEO.

  • Significant ownership across executive support and business operations.

  • Opportunity to improve systems using AI and modern productivity tools.

  • Exposure to sales operations, CRM management, and business process improvement.

  • Fully remote role with long-term growth opportunities.

  • Career progression into:

    • Senior Executive Assistant
    • Executive Operations Manager
    • Chief of Staff
    • Operations Manager

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience supporting executives, managing calendars and inboxes, coordinating operations, working with CRM systems, and improving administrative processes. You’ll also have the opportunity to highlight how you’ve used AI tools to improve productivity and support business operations. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about executive support, enjoy creating structure in fast-moving environments, and want to play a critical role in helping leadership operate more effectively, we’d love to hear from you. Apply today and become a trusted partner to a growing business.

Read the full description
Operations Director, Cloud & Managed Services - Remote Canada at Smile Digital Health

Director leads cloud operations and managed services teams, developing strategy for deployment automation, infrastructure scaling, and platform reliability across SaaS and customer environments.

Exec Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

  • Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
  • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
  • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,  business needs and goals.
  • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
  • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
  • Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
  • Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
  • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
  • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
  • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
  • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
  • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)  and IT procurement.
  • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
  • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
  • Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
  • Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
  • Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

  • 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
  • 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
  • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
  • Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
  • Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
  • Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
  • In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
  • Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
  • Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
  • Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
  • Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
  • Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
  • Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
  • Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
  • Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Director, Cloud & Managed Services - Remote US at Smile Digital Health

Director leads cloud operations, managed services, and platform engineering teams to deliver secure, scalable deployment solutions and drive operational excellence.

Exec Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

  • Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
  • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
  • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,  business needs and goals.
  • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
  • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
  • Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
  • Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
  • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
  • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
  • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
  • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
  • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)  and IT procurement.
  • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
  • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
  • Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
  • Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
  • Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

  • 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
  • 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
  • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
  • Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
  • Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
  • Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
  • In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
  • Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
  • Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
  • Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
  • Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
  • Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
  • Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
  • Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
  • Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Executive Assistant the CEO

Manages CEO's calendar, travel, communications, and administrative operations while serving as a strategic organizational partner to drive executive effectiveness.

Mid Remote Posted 4 days ago RemoteOK Dev
What this role involves
Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

About The Role

As the Executive Assistant to the CEO, you will be a trusted strategic partner and force multiplier for our CEO, helping him operate at his highest level of impact. This role demands exceptional organizational skills, strong communication abilities, and the utmost discretion in handling confidential information. Alongside this strategic remit, you'll also manage the CEO's schedule, travel, meeting materials, and other administrative essentials — with the same precision and attention to detail. This role demands exceptional judgment, strong communication abilities across all levels of the organization, and the utmost discretion in handling confidential information.

This role reports to the Senior Manager, Executive Operations, and works in close daily partnership with the CEO. The role is open to candidates located in the UK, with a strong preference for someone based in London. While this is a fully remote role, there may be times when meeting the CEO and various partners in our London office is necessary, so flexibility to work out of this office is required.

What You Will Do At Jasper

  • Manage the CEO’s schedule to arrange meetings, triage incoming requests, and ensure that all deadlines are met effectively.
  • Coordinate and facilitate communication between the executive and other internal team members, ensuring clear and effective collaboration.
  • Support the Executive Team working cadence including weekly meetings, regular brainstorming sessions and quarterly offsites.
  • Own travel arrangements and external engagement logistics with meticulous attention to detail, building contingency plans so nothing is left to chance.
  • Assist with key priorities including preparing necessary materials and organizing the CEO’s workflow.
  • Proactively identify issues and implement solutions to maintain momentum on critical activities.
  • Prepare materials and organize workflow to keep the CEO's key priorities moving forward.
  • Partner closely with the Senior Manager, Executive Operations and cross-functional leaders to strengthen and continuously improve executive operations processes.
  • Support the CEO's engagement with the Board and other senior stakeholders, including helping prepare materials and coordinate logistics for Board meetings and other high-stakes, elevated communications.

What You Will Bring To Jasper

  • 7+ years of experience as an executive assistant or in a similar administrative role, ideally supporting C-level executives — with 2-4+ years directly supporting a CEO or Founder strongly preferred.
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Strong written and verbal communication skills, with comfort communicating at the Board and executive level.
  • Sound independent judgment and decision-making — able to distinguish between what to run with and what to escalate.
  • Ability to handle sensitive and confidential information with the highest level of discretion.
  • Strong problem-solving skills and the ability to work independently and autonomously.
  • Excellent interpersonal skills and the ability to build positive relationships with colleagues and external contacts.
  • Flexibility and adaptability in a fast-paced and dynamic work environment.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is £85,000 - £100,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks (UK)

  • Comprehensive Private Medical Insurance and Dental coverage
  • Workplace Pension with a 3% employer contribution
  • Equity grant participation
  • Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
  • FlexWellness program ($1,800 annually) to help support your personal health goals
  • Life Assurance and Income Protection Insurance
  • Generous budget for home office setup
  • $1,500 annual learning and development stipend
  • 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.

We are an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.

Read the full description
Operations Remote Walmart Account Operations Lead for Health & Wellness Company at Pearl Talent

Manages end-to-end Walmart marketplace operations including catalog optimization, advertising campaigns, and fulfillment coordination for a health & wellness brand.

Mid Remote Posted 5 days ago RemoteFirstJobs Product
What this role involves

Work From Anywhere in LATAM or the Philippines

Work Schedule: EST | 8:00 AM – 5:00 PM (Monday–Friday, full overlap required)

Compensation Range: $3,000 - $3,500 USD/month based on experience

A health and wellness products company selling across Walmart’s marketplace is looking for a Walmart Marketplace Specialist to take full, end-to-end ownership of its Walmart business.

The company currently manages its Walmart presence with multiple team members split across fulfillment, catalog, and marketing — creating coordination gaps as the channel scales. This is the business’s first dedicated Walmart hire, reflecting how central the marketplace has become to their growth strategy.

Day-to-day, the Specialist will own catalog health and listing optimization, manage Walmart Connect advertising campaigns, and oversee WFS inventory and fulfillment coordination across both 1P and 3P channels. Success means moving from an initial period of strategy alignment to fully independent management of the Walmart business, with measurable gains in catalog health and advertising performance.

Must-Have

  • 1-2+ years of dedicated, hands-on Walmart marketplace management experience, with full-cycle ownership from product onboarding through fulfillment
  • Proven experience navigating both Walmart Supplier One (1P) and Walmart Seller Center (3P) platforms
  • Hands-on management of Walmart Connect advertising campaigns, including keyword research, bid optimization, and budget allocation
  • Experience with catalog and listing optimization for keyword ranking and search visibility on Walmart
  • Working knowledge of Walmart Fulfillment Services (WFS), including inventory planning and replenishment
  • Client-side marketplace management experience (brand or agency), not solely internal Walmart corporate experience
  • English at C1+ CEFR level (client-facing fluency required)

Nice-to-Have

  • Proficiency with Scintilla for Walmart performance reporting
  • Experience with Helium 10 for Walmart-specific keyword research
  • Prior Amazon marketplace (FBA) experience
  • Background working with health and wellness or CPG brands
  • Experience at a brand (not an aggregator) with dedicated ownership of a single marketplace account

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for:

Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

  • Competitive Salary: Based on experience and skills

  • Remote Work: Fully remote—work from anywhere

  • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

  • Generous PTO: In accordance with company policy

  • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

  • Direct Mentorship: Guidance from international industry experts

  • Learning & Development: Ongoing access to resources for professional growth

  • Global Networking: Connect with professionals worldwide

Our Recruitment Process

  1. Application
  2. Screening
  3. Skills Assessment
  4. Topgrading Interview
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

Read the full description
Operations Purchase Order Administrator

Manages purchase orders and procurement processes for a consumer products company on a part-time contract basis.

Junior Remote Posted 5 days ago RemoteOK Dev
What this role involves
PO Specialist (Part-Time Contract)Remote | ET or CT PreferredA consumer products company is…See this and similar jobs on LinkedIn.
Read the full description
Operations Purchase Order Administrator

Manages purchase orders, vendor communications, and procurement documentation for a consumer products company.

Junior Remote Posted 5 days ago RemoteOK Dev
What this role involves
PO Specialist (Part-Time Contract)Remote | ET or CT PreferredA consumer products company is…See this and similar jobs on LinkedIn.
Read the full description