COMPENSATION & PERKSFull-Time Salary Position100% Company paid medical for employee, plus family discountsPaid Time Off (Including your birthday!)401k with Company Match Pet BenefitsTuition Reimbursement after 6 monthThis position oversees multiple...

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and...

The Position

As our Salesforce Administrator, you’ll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You’ll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional collaboration.

You’ll design and implement automation, manage system integrations, maintain data quality, and serve as the go-to resource for Salesforce-related processes. This role is ideal for someone excited by complexity, scalability, and strategic system ownership.

What You’ll Do

• Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users.
• Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports.
• Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency.
• Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others.
• Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management.
• Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce’s product evolution.
• Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices.
• Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines.
• Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity.
• Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond.

What You’ll Need

• 2+ years of Salesforce administration experience, ideally within a B2B SaaS environment.
• Salesforce Administrator Certification (required); other Salesforce certifications are a plus.
• Strong command of Salesforce Flow and other declarative tools.
• Familiarity with enterprise-scale Salesforce architecture (200+ Flows, multiple custom objects, complex role hierarchies).
• Comfort with large datasets, Excel, and analytical reporting.
• Excellent cross-functional communication skills and stakeholder management.
• Experience supporting Agile workflows and tools like Asana.
• Exposure to Einstein, Agent AI, or similar Salesforce-native AI solutions preferred.
• Experience with Confluence or similar documentation platforms.

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

Learn more:https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

About the Team

The Ads team is responsible for helping businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines world-class talent, operational excellence, and AI-native ways of working to serve businesses of all sizes.

We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, and external partners to build scalable systems that drive customer acquisition, revenue growth, and exceptional customer experiences.

About the Role

We are hiring a Global Vendor Manager to build and scale the vendor operating model that powers our Ads business globally.

This is not a traditional vendor management role focused on maintaining existing processes. We are looking for a builder who can design, launch, and scale a world-class vendor program across multiple sales motions, regions, and partner sites. You will own performance, governance, forecasting, quality, capacity planning, and operational excellence across our outsourced sales ecosystem.

This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, RevOps, Finance, Enablement, Product, Program Management, and external vendor leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale.

You’ll be responsible for:

• Building and scaling the global vendor program for Ads, including operating models, governance structures, and performance management frameworks

• Driving attainment across revenue, pipeline, advertiser acquisition, productivity, and quality metrics

• Leading business reviews and executive governance forums with vendor partners and internal stakeholders

• Developing scorecards, forecasting processes, and inspection mechanisms that surface risks and drive accountability

• Improving sales quality through playbooks, QA frameworks, performance analysis, and operational best practices

• Partnering with RevOps, Enablement, Product, and Program teams to ensure readiness for new products, motions, and market expansions

• Building capacity and workforce plans aligned to business growth and demand forecasts

• Leveraging AI, automation, and scalable operating systems to improve execution, visibility, forecasting accuracy, and seller productivity

We’re looking for someone with:

• 8+ years of experience leading outsourced sales, vendor operations, or commercial operations organizations

• Must have previous experience working in Ads in addition to high-growth environments like SaaS, software, marketplaces, or scaled revenue organizations

• A track record of building operating models, governance mechanisms, and performance management systems from the ground up

• Strong understanding of sales funnel metrics, forecasting, pipeline management, and operational excellence

• The ability to influence senior internal and external stakeholders through data-driven decision making, sound judgment, and executive communication

• Experience identifying systemic operational challenges and driving cross-functional solutions that improve business performance

• Strong analytical and operational rigor, with experience managing complex global programs across multiple teams or regions

• A passion for leveraging AI, automation, and scalable systems to improve productivity, performance, and business outcomes

Workplace & Location

• This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Occasional travel will be required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Reports to: CEO    |    Member, Executive Team    |    Location: Remote (US)

Starting Base Salary: $287,500 (50th percentile)    |    6-Month Salary: $328,660 (65th percentile)

I. Who We’re Looking For

CareMessage reaches more than six million patients across nearly 500 safety-net organizations in 45+ states and territories. We are hiring a Chief Operating Officer (COO) to help shape where CareMessage is headed and to build the operating capacity that turns that strategy into patient impact, so that every dollar and every person is deployed in direct service of health equity.

This is a senior executive role and a full member of the Executive Team, reporting directly to the CEO and serving as a strategic thought partner in shaping the organization’s direction. The COO leads a multi-functional team spanning People Operations, Finance, Compliance and Risk, Operations, and IT, but leads it in service of a larger charge: helping support CareMessage’s multi-year strategy and bringing an operating point of view to how we get there. The mandate is not to grow the organization by adding headcount; it is to build the operating model, systems, and discipline that turn that strategy into a disciplined reality and multiply mission impact, while keeping the team lean, supported, and growing in alignment with our priorities.

Equally important: we need a leader who will own CareMessage’s AI strategy for how we operate, not as a cost play, but as a strategic lever for scale and quality. That means the policies, tooling, workflow adoption, and staffing implications that let us do more with a smaller, more capable team. The best modern operating leaders are building organizations where technology absorbs routine work and surfaces decisions, freeing people to focus on the highest-judgment, highest-impact work. We expect this person to bring that mindset to CareMessage.

This role partners closely with every function on the Executive Team and with our Key Functional Leaders, serving as the connective tissue between strategy and execution.

II. Why This Role Exists

CareMessage’s next stage of growth requires operational excellence that multiplies mission impact, not headcount, and it requires that excellence at the level of the whole organization, not any single function. We are hiring a COO, not simply an operational leader, because we need a full member of the Executive Team who owns how the organization performs against its mission: someone who helps shape strategy as well as execute it, turns a shared plan into a disciplined operating reality, and keeps the Executive Team and Key Functional Leaders operating as one. The COO consolidates and elevates the internal functions that power our team, but the reason for the role is larger than running them well. It is to be the compass for what a high-functioning organization looks like: owning the operating outcomes and OKRs that connect operational excellence to patient impact, building and sustaining the high-performing team and culture that produce it, and safeguarding the compliance, risk posture, and institutional trust that keep our mission durable — so that every dollar and every person is deployed in direct service of health equity. That is how we scale our impact without scaling our cost base proportionally.

III. Who You Are

You are, first and foremost, a mission-driven operator. You are here because you want to put an operator’s craft to work on social impact: building clear plans, an honest cadence, and the accountability to execute them, all in service of patients. Health equity and the safety net are core to why you want this role, not a backdrop to it. We are not looking for a great operator alone; we need someone whose reason for being here is turning operational excellence into greater impact for patients.

CareMessage already has a clear strategy and a strong plan, shaped by a leadership team that has carried it with shared ownership. What we are adding now is a central operating force to support and drive it: someone who brings the cadence, accountability, and follow-through to turn that shared plan into consistent execution. You know that even the best plan is only as good as the discipline behind it. You have run multiple functions, and you understand what a scalable technology business looks like from the inside.

You are a multiplier. You think like a head coach, not a star player: you build teams and an operating model where the collective output far exceeds what the individuals could have produced alone. You coach leaders, set a high bar, and hold it with both empathy and candor.

You are an enterprise integrator. You see the whole organization, not a collection of silos. You clarify roles, decision rights, and cadence; you reduce fragmentation; and you keep the Executive Team and Key Functional Leaders operating as one team with shared priorities rather than functions competing for resources.

You are genuinely forward-thinking about technology. You see AI and automation as the path to scale and quality, not merely cost-cutting, and you have recent, hands-on experience deploying them in an operating context.

You are comfortable leaning into your non-dominant hand, learning the parts of the business that sit outside your original expertise so you can lead them well.

You are a disciplined steward of scarce resources. In a limited-resource, mission-driven environment, you treat every seat and every dollar as a decision in service of patients. You make hard calls, you know what to deprioritize, and you own the tradeoffs clearly.

Throughout, you hold yourself to the highest standard of integrity, you communicate in a way that is clear, open, direct, and kind, and you advocate strongly for well-reasoned positions while remaining genuinely open to being wrong.

You measure every stance against mission impact, not just what is convenient for you or your team.

IV. Key Responsibilities

A. Executive Leadership & Exec Team Partnership

• Serve as a full member of the Executive Team and a strategic thought partner to the CEO in enterprise planning, decision-making, and organizational performance.

• Help shape CareMessage’s multi-year organizational strategy, not only execute it; bring an operating point of view that informs where the organization is headed.

• Act as the connective tissue between the Executive Team and our Key Functional Leaders, translating strategy into execution and surfacing tradeoffs clearly.

• Drive alignment across functional leaders so the organization executes as one team with shared priorities, not siloed functions competing for resources.

• Make and own difficult operational decisions; know when to push and when to yield.

B. Operating Model, Planning & Execution

• Own the operating plan; ensure functional priorities are resourced, sequenced, and connected to company OKRs.

• Translate enterprise strategy into a clear operating rhythm with defined priorities, ownership, and cadence.

• Establish disciplined execution practices that reinforce accountability and follow-through across functions.

• Build internal systems and processes that scale as the organization grows, without growing the org proportionally.

C. Risk, Compliance & Board Engagement

• Own compliance and risk; ensure the organization meets applicable laws, regulations, and internal policies.

• Frame enterprise risks, tradeoffs, and sequencing decisions to support effective CEO and Board oversight.

• Support Board reporting and committee engagement (including Audit/Compliance, Talent/Compensation, and Finance), including the mission narrative that connects operating performance to our multi-year health-equity mission.

• Protect institutional credibility and the trust of our customers, partners, funders, and the communities we serve.

D. Talent, Culture & Performance

• Coach functional leaders to build high-performing teams that produce more together than the sum of their parts.

• Hold a high bar on performance; recognize that, in a limited-resource environment, underperformers block mission impact.

• Own succession planning and leadership-bench development for the functions you lead.

• Foster a culture of trust, transparency, accountability, and continuous improvement.

E. Financial Stewardship & Resource Allocation

• Partner with Finance on budget performance, resource allocation, forecasting, and long-term operating sustainability.

• Treat every seat as a scarce resource in service of the mission; ensure people and dollars are deployed where they move the needle most.

• Balance near-term execution demands with long-term organizational health and resilience.

F. AI-Enabled Operations & Scale

• Drive the company’s AI strategy for internal operations: policies, tooling, workflow adoption, and staffing implications.

• Identify and implement automation across internal workflows so the team can do more with a smaller, more capable footprint.

• Champion an operating culture where technology absorbs routine work and elevates human judgment.

V. What Success Looks Like

This role is the compass for what a high-functioning CareMessage looks like. The COO’s first team is the Executive Team, and the COO owns the organization’s outcomes (its mission impact and its OKRs), not the metrics of any single function in isolation. Success is a lean, high-performing organization where operational efficiency directly funds greater patient impact: functions connected to company OKRs, an AI-enabled operating model that lets us do more with a smaller and more capable team, and a unified Executive Team and Key Functional Leaders operating as one. The measures below run in that order, the organizational outcomes the COO ultimately owns, then the operating dimensions the COO stewards to produce them.

1. Organizational outcomes: what the COO owns as a member of the Executive Team

Mission Impact/Patient Outcomes. This is the ultimate measure, not because the COO owns these patient outcomes directly, but because the output of the COO’s output shows up directly in them. The results closest to patients, such as the volume of patients messaged about colorectal cancer screening and comparable clinical-outcome and access KRs, are owned by the teams who run those programs; the COO builds the operating excellence that scales and sustains them. That makes these outcomes the truest signal of whether that excellence is translating into mission, which is why they sit at the top of this list.

Organizational performance and OKR attainment. The COO keeps the whole organization pulling in one direction: ensuring the operating plan and its OKRs ladder up to our strategic vision, clarifying which goals are owned cross-functionally versus by a single department, and resolving the misalignments that surface across teams, so functions execute as one rather than competing for priorities.

1. Operating dimensions: the levers the COO stewards to deliver the outcomes above

People and team. The health and trajectory of the team, through measures like team growth rate, retention, and engagement.

Compliance and risk. The maturation of our compliance and risk posture over time, including audit and control readiness, rather than a narrow set of specific metrics.

Cost and efficiency. How much impact we produce per dollar and per person, through measures like revenue per employee and cost per employee, including progress on AI and automation as the lever to scale impact without scaling headcount proportionally.

Monetization and pricing. The operating infrastructure that lets us capture and grow value, pricing governance and discipline, unit economics (revenue per customer and revenue per patient), and the quality of our financial modeling and dashboarding. Top-line revenue against plan is a commercial (Revenue) outcome; the COO and Finance support it through modeling, process, and visibility rather than owning the number.

VI. Preferred Qualifications

We are open to a range of backgrounds, including leaders who have held senior roles across several operational functions and those who have gone deep in one area (Finance, People, Compliance and Risk, or Operations) before broadening. What matters most is the ability to oversee multiple functions effectively, the judgment to lead areas outside one’s original expertise, and the willingness and capacity to build that expertise where it does not yet exist. If you don’t meet every qualification listed (especially if you come from an under-represented background) but have held senior operating, finance, people, or general-management leadership roles, we strongly encourage you to apply.

Ideal Experience

• 10+ years of multidisciplinary executive experience in strategic leadership across multiple functions.

• A technology-organization background, whether tech nonprofit or for-profit tech scaling, with a clear understanding of scalability and services models.

• Experience shaping multi-year organizational strategy, not only executing a strategy set by others.

• Proven ability to balance mission impact with disciplined business operations.

• Experience leading organizations through comparable growth stages (at least beyond 100+ employees).

• Recent, hands-on experience deploying AI and automation in an operating context.

• Experience working with executive teams, and ideally with governing boards and board committees.

• Superior written and verbal communication, including the ability to present effectively to a Board.

NIce-to-have Experiences

• Building or leading AI-forward operating functions.

• Nonprofit, safety-net, or hybrid revenue / operating-sustainability models.

• Prior exposure to the safety-net or broader healthcare ecosystem.

VII. 30 / 60 / 90 Day Objectives

Specific targets are set with the CEO in the first few weeks. The milestones below describe the expected trajectory and the kinds of measures we will track at each stage.

First 30 Days: Listen, Learn, and Assess

• Complete structured 1:1s with 100% of the Executive Team and Key Functional Leaders (roughly 10 to 15 leaders), plus a representative sample of individual contributors across the five functions.

• Review every function’s OKRs, budget, and operating cadence, and document a baseline maturity assessment for all five functions (People Operations, Finance, Compliance/Risk, Operations, and IT).

• Inventory the current state of AI and automation across internal workflows, including tooling, adoption, and the largest manual-effort bottlenecks.

• Develop a working command of CareMessage’s mission, financial picture, and multi-year strategy.

First 60 Days: Diagnose and Prioritize

• Deliver a written operating diagnostic to the CEO and Executive Team covering 100% of functions: current-state assessment, the top three to five risks, quick wins, and a prioritized set of changes.

• Define the top three to five operating priorities, each with a baseline metric and a target.

• Stand up or refine the operating cadence: planning rhythm, decision rights, and a reporting calendar.

• Align with the Key Functional Leaders on the prioritized changes and on how progress will be measured.

First 90 Days: Plan and Begin Executing

• Land an integrated operating plan tied to company OKRs, with named owners and a cadence, and secure Executive Team and KFL alignment.

• Launch a metrics dashboard covering the dimensions in Metrics for the Role (monetization, cost and efficiency, people, compliance, and mission), with baselines established for at least five measures.

• Deliver at least one to two quick wins and run the first quarterly operating review.

• Launch or refine the first internal AI / automation initiative with explicit adoption milestones (for example, at least one workflow automated or materially streamlined).

$287,500 - $287,500 a year

This is a Chief Operating Officer position and a full member of the Executive Team. The starting base salary for this role is $287,500 per year (50th percentile of the band). Assuming role expectations are met, compensation automatically moves to the 65th percentile ($328,660 per year) at the six-month mark. Compensation for this role is structured as base salary. We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same, regardless of geographic location.

The application requests several responses to key questions as part of an eligible application. We value specificity and authenticity grounded in real experiences and honest reflection. That said, please feel free to exclude or anonymize any information that you don’t feel comfortable sharing (this applies here and in every other stage of the interview process).

To ensure a fair and consistent evaluation process, we ask that candidates not use AI tools to generate responses. Responses that appear overly generic or not reflective of your authentic voice may not be considered. Out of respect for your time, we encourage you to limit time spent to 1-2 hours.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our SelectLeaders client is hiring a Vice President of Facilities to lead facilities strategy and operations across our national student housing portfolio. You will provide executive oversight of maintenance programs, capital planning, and facilities standards to ensure the safety, reliability, and long-term performance of our communities. You will partner with senior leadership and property operations teams to lead consistency and excellence across the portfolio.

You will report to the Chief Operating Officer.

This is a hybrid role based in our Fulton Market office in Chicago, IL, with in-office work required Monday through Thursday and remote work on Fridays. Occasional travel of up to 50% required.

Responsibilities

• Provide executive leadership over facilities operations across Article’s national portfolio, ensuring safe and reliable communities.
• Set and accomplish preventative maintenance, facilities standards, and long-term asset strategies to support portfolio performance and resident experience.
• Be a subject matter expert on complex building systems, including HVAC, electrical, plumbing, and life safety.
• Ensure compliance with all applicable building codes, safety regulations, environmental standards, and internal policies.
• Partner with senior leadership and teams to align facilities programs with asset business plans, capital projects, and our goals.
• Manage facilities operating budgets, driving cost efficiency and disciplined resource allocation.
• Build the facilities organization, including regional and national teams, while managing vendor relationships and performance.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, or a related field.
• 10+ years of facilities management experience, including 5+ years in a leadership role in multi-family or commercial real estate.
• Track record leading teams, collaborating with senior executives, and managing vendor relationships.
• Financial knowledge with experience managing large budgets and driving operational efficiency.
• Expertise in building systems, construction, maintenance operations, and preventative maintenance strategies.
• Proficiency in MS Office (advanced Excel), Procore, and project management platforms; willing to travel up to 50%.

$150,000 - $165,000 a year

Health (PPO or HSA), dental, and vision

Flexible PTO

13 paid holidays

401K – 100% match up to 5%

Annual review and bonus program

Paid parental leave

Pay on demand

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

AeroVect is transforming ground handling with autonomy, redefining how airlines and ground service providers around the globe run day-to-day operations. We are a Series A company backed by top-tier venture capital investors in aviation and autonomous driving. Our customers include some of the world’s largest airlines and ground handling providers. For more information, visit www.aerovect.com.

We are looking for a Senior Hardware Field Engineer to own the mechanical and electrical health of our autonomous tractor fleet at Atlanta Hartsfield-Jackson International Airport.

In this role, you will be the primary hands-on technical owner at our ATL deployment site — diagnosing and resolving hardware issues, executing maintenance and keeping a fleet of autonomous ground vehicles running safely and reliably in a live airport environment. You will work closely with software engineers, operations and our airport partner to triage issues, manage spare parts and feed field learnings back into the product.

This is a highly autonomous role suited for an engineer who thrives in a fast-paced field environment, is comfortable owning problems end-to-end and can context-switch between mechanical repair, electrical debug and cross-functional coordination in a single day.

You Will

• Diagnose and resolve mechanical and electrical faults across a fleet of autonomous electric tow tractors, including brake systems, steering actuators and encoders, drivetrain components and structural hardware.

• Perform electrical troubleshooting on vehicle wiring harnesses, CAN bus systems, power distribution, connectors and embedded computing hardware.

• Repair or fabricate replacement components including brake lines, mounting brackets, sheet metal parts and custom wiring harnesses.

• Coordinate and execute Preventive Maintenance Inspections in partnership with airport GSE maintenance teams, completing pre- and post-PMI checklists and returning tractors to autonomous service.

• Troubleshoot sensor and perception hardware including wheel encoders, LiDAR, radar, cameras and vehicle displays.

• Triage incoming fleet bug tickets within SLA and maintain accurate repair logs, EOD hardware status summaries and parts usage records.

• Develop and refine hardware inspection checklists, labeling standards, and post-repair verification procedures.

• Partner with software and autonomy engineers to support tractor bring-up, stack validation and sensor calibration.

• Coordinate with procurement to manage local spare parts inventory and ensure critical components are stocked at the deployment site.

• Support new sensor integrations, vehicle upfit projects and hardware improvements in coordination with the broader hardware team.

You Have

• 3+ years of hands-on experience in hardware field engineering, electromechanical systems, vehicle electronics, robotics or a closely related discipline.

• Demonstrated ability to troubleshoot and repair both mechanical systems and electrical systems, including wiring harnesses, vehicle power systems and connectors.

• Experience reading and working from wiring diagrams, vehicle schematics and mechanical drawings.

• Comfort working independently in a field environment — scheduling your own work, prioritizing across multiple open issues and communicating status clearly to remote stakeholders.

• Proficiency with standard hand and power tools, crimping and soldering equipment and fabrication techniques.

• Strong written communication skills and experience with ticketing systems and structured status reporting.

We Prefer

• Experience with autonomous vehicles, mobile robots or airport/aviation ground support equipment.

• Familiarity with CAN bus diagnostics and vehicle controller systems.

• Exposure to sensor hardware including encoders, LiDAR, radar, GNSS/IMU or camera systems.

• Experience with 3D printing or rapid prototyping for fabricating brackets and enclosures.

• Knowledge of embedded computing hardware and compute module configuration.

• Prior experience coordinating with third-party maintenance teams or airline/airport operations.

• Experience in a startup or early-stage deployment environment with rapidly changing priorities.

Vestwell is the financial technology company powering the new savings economy. Our platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and over 2M active savers, with over $50B in assets saved across all 50 states. Vestwell’s platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers.

To learn more, visit vestwell.com

Who Are We Looking For?

Vestwell is expanding and we’re excited about growing our Operations team with entry-level Payroll Implementation Associates who are passionate about our mission to change the retirement Fin-Tech space. At a high level, we’re looking for someone who has insane levels of attention to detail and proven ability of juggling multiple priorities at once. You will be the key to payroll implementations automation & ensuring the initial experience with contribution processing is flawless while exercising independent judgment in configuring, testing, and resolving complex, client-specific payroll integration scenarios that materially affect data accuracy and client onboarding success.

We’re a startup… so a self-starter mentality comes first and foremost. You are someone who will dive into whatever challenge is placed in front of you, and find creative ways to solve problems by evaluating multiple implementation approaches and determining appropriate resolution paths within established operational, technical, and regulatory frameworks.

What Will You Be Doing?

A key component of Vestwell’s mission to empower retirement savings includes effortless plan onboarding and ongoing plan administration. As a Payroll Implementation Associate, you will support Vestwell clients, through coordination with their payroll systems, to ensure their payroll implementation is frictionless requiring discretion in how implementation standards are applied to varied payroll systems, client configurations, and fact-specific onboarding scenarios. This will include direct client engagement, configuring integrations for a high volume of clients simultaneously, and liaising with internal teams to test and ensure the integration is functioning as intended including assessing readiness, identifying risk, and determining when issues require escalation or alternative solutions.

This role regularly exercises independent judgment on matters of significance related to payroll implementations, integration accuracy, client onboarding outcomes, and data integrity. While operating within established technical, operational, and regulatory frameworks, the Payroll Implementation Associate independently analyzes client-specific payroll configurations, evaluates multiple implementation approaches, identifies and resolves complex integration issues, and determines appropriate remediation and escalation paths based on risk, urgency, and business impact. The role requires discretion in how implementation standards are applied to varied payroll systems, how work is prioritized and sequenced, and how issues are communicated and driven to resolution with internal teams, external payroll partners, and clients. Although decisions and recommendations may be subject to review and do not include unilateral policy-setting authority, the consistent and recurring exercise of judgment is a central function of the role and directly supports Vestwell’s client experience, operational continuity, and compliance outcomes.

Day-to-Day You May Also Be Expected To:

• You’re flexible, creative, team-oriented, results-driven, and can effectively collaborate with both internal and external stakeholders while exercising independent judgment on implementation priorities, sequencing, and issue resolution.
• Analyze existing integration implementation tasks across both payroll systems and Vestwell products to be the subject matter expert for payroll integration requiring independent analysis of system behavior, client configurations, and potential downstream impact.
• Collaborate with teams across the Vestwell organization to provide feedback on platform enhancements and procedural efficiencies informed by firsthand investigative work and recurring implementation challenges.
• Develop both internal & client-facing knowledge bases; look for ways to continuously improve existing processes by identifying gaps, evaluating alternative approaches, and recommending improvements through appropriate channels.
• Maximize team efficiency through timely completion of tasks and projects, in addition to rapidly identifying, sorting, and assigning incoming work across platforms using discretion to assess urgency, complexity, and client impact rather than relying solely on predefined workflows.
• Manage the migration and deactivation of existing client integrations within Vestwell’s systems, ensuring a smooth transition through proactive communication and attention to detail including judgment in sequencing activities, mitigating risk, and coordinating stakeholders.
• Onboarding and supporting new payroll integration partners, ensuring clear communication, effective collaboration, and strong relationship building to drive long-term success while independently determining readiness, implementation approach, and issue resolution strategies.

Requirements

The Necessities

• Experience working in a project management/implementation/operational role involving discretion in managing complex, multi-variable workstreams.
• Excellent project management skills including independent prioritization and sequencing of tasks.
• Ability to manage multiple work streams and competing priorities while determining urgency and impact.
• Ability to work independently and with a team exercising judgment with minimal supervision.
• Effective communication with many different stakeholders including determining when and how to escalate issues based on assessed risk and impact.
• A tight operator who can see the big picture and evaluate downstream operational and client implications.
• Excellent client service capabilities informed by judgment in balancing client needs with operational constraints.
• Strong written/oral communication and organizational skills to document findings, explain recommendations, and drive resolutions.
• 1+ year relevant experience in Financial Services, Operations, or SaaS industries.
• Bachelor’s degree or equivalent combination of formal education and/or work experience with tools such as Excel used to analyze implementation data and support decision-making.
• Experience with work management platforms (i.e. Asana, Slack, Zendesk, Jira and/or Salesforce).

The Extras

• Payroll system experience.
• Retirement industry experience including exposure to regulated operational environments or ERISA-adjacent processes.

This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell’s hybrid in-office operation.

The expected base salary range for this position is $60K - $72K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

OUR BENEFITS We’re an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan.

OUR PROCESS

Our interview process starts the same for every candidate with 1-2 introductory conversations to learn more about your background, interests, and what you’re looking for, while also giving you the opportunity to learn more about Vestwell and the team. From there, the process varies by role but typically includes a skills or experience-based assessment, such as a coding interview, portfolio review, or deeper discussion of your relevant experience. Successful candidates then move on to a virtual or in-person interview panel. Before extending an offer, we complete a reference check with a current or former manager and a peer. Throughout the process, we prioritize transparency, clear communication, and minimizing surprises.

For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in Vestwell.com is not our Recruitment team.

Vestwell’s Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell’s California Privacy Rights Policy.

We're looking for an organized and detail-driven Travel Logistics Coordinator to support daily operations by coordinating travel arrangements, managing booking details, and ensuring all logistics are handled smoothly from start to finish.

Seek a new challenge in an autonomous position where your structured thinking directly influences outcomes.

We're looking for an organized and proactive Travel Scheduler & Workflow Planner to support daily operations by coordinating travel timelines, managing itinerary schedules, and ensuring workflows run efficiently from planning through completion.

Job Overview:

The VP of Field Operations for the West Coast of the United States plays a critical role in leading and optimizing practice operations, ensuring sustainable growth, and driving operational excellence across all regions. This position focuses on strategic relationship-building, team leadership, and implementing best practices. By setting a high standard in operations and growth management, the VP of Field Operations will ensure that Specialty1 Partners' practices meet business objectives, enhance productivity, and foster a culture of continuous improvement. 

 

About Us:

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support for endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the U.S. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team focused on ongoing growth and delivering best-in-class services across its network of practices. Specialty1 Partners currently has over 225 locations across 28 states

 

Primary Responsibilities: 

• Develop and execute a quarterly practice visit plan, attend bi-weekly site visits to engage with practices, and lead direct reports by example to maximize the growth and practices financial performance. 
• Build strong and trusting relationships with partner and associate doctors, sharing Specialty1 Partners' vision and strategic goals, and addressing escalated doctor issues in partnership with the SVP of Operations. 
• Oversee onboarding and off-boarding processes for associates, including growth planning, associate-to-partner model design, and ensuring practice support during transitions that foster a rapid ramp in production 
• Coordinate and resolve payroll issues with SVP, HR, and Payroll teams. 
• Mentor and develop Regional Directors of Operations (RDOs) through regular 1:1s, with individual development plans (IDPs) for growth. 
• Realign and expand the RDO team as needed to drive organic and M&A growth and manage regional budgets effectively. 
• Conduct monthly operational reviews (MORs) with RDOs to create and monitor SMART action plans that support EBITDA optimization. 
• Prepare quarterly business reviews (QBRs) for SVP, COO, and Finance, covering achievements, challenges, and growth strategies. 
• Identify and resolve operational inefficiencies in practices, improving production and margins.  This includes ensuring doctors are working their contracted hours and optimizing scheduling templates to meet capacity utilization requirements and provide immediate access for patients. 
• Collaborate with corporate support department heads on strategic initiatives like doctor recruiting, marketing, practice transitions, procurement, technology, compliance, and FP&A. 
• Ensure compliance with policies and SOPs in partnership with the regional compliance team. 
• Focus on associate doctor retention by fostering engagement and supporting onboarding of the CLT associate mentorship program. 
• Lead and measure the outcomes of strategic initiatives, refining processes for impact.   
• Implement best practices across the various PMS systems for Scheduling, Insurance verification, payment collections and end-of-day reconciliations in support of revenue cycle standard operating procedure. 
• Develop and present business cases for regional growth opportunities, securing approvals through the SVP of Operations. 
• Knowledge of call center and telephone configurations to ensure patients are being seen in the most immediate manner. 
• Communicate KPI practice performance so that everyone is aligned with the budget expectations and performance.  Knowledge of Excel and pivot tables is an important skill set to aid in this effort. 
• Cascade change management and communications to RDO and practice administrators with focus on best practice operations and standardization. 
• Drive new practice openings, relocations, lease renewals, and major equipment acquisitions, maintaining alignment with the SVP. 

 

Requirements: 

• Bachelor's degree in business administration, Healthcare Management, or a related field. 
• Minimum of 7 years of experience in operations management within a healthcare or dental support environment. 
• Proven track record of leadership in multi-location management. 
• Strong leadership abilities, with experience in developing teams, mentoring, and setting clear objectives. 
• Expertise in operational planning, process optimization, and change management. 
• Excellent communication and relationship-building skills, with the ability to influence and engage partners and staff. 
• Data-driven mindset with strong analytical skills for KPI monitoring and reporting.   
• Using excel and advanced features like pivot tables and power point to present information. 
• Familiarity with HRIS systems (e.g., UKG), Smartsheet, and other workflow tools. 
• Familiarity with call center and telephone routing and configurations to ensure immediate access to scheduling an appointment with doctor is not delayed awaiting returns of voice mail (ie., Ring Central) 

Why Join Us?

This is a unique opportunity to lead and shape the operational success of practices within a growing company dedicated to excellence in patient care and practice management. Specialty1 Partners offers a dynamic environment with the chance to make a meaningful impact and contribute to our long-term success.

 Benefits:

• Strong Annual Performance-Based Bonus Plan
• BCBS High Deductible & PPO Medical Insurance Options 
• VSP Vision Coverage   
• BCBS PPO Dental Insurance   
• Complimentary Life Insurance Policy   
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan 
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off   
• Diverse and Inclusive Work Environment

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. 

Position Base Pay Range: $150,000 USD - $200,000 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ 

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above. 

 

CEO of longstanding, respected and growing hospitality company seeks a highly proactive, tech-savvy Executive Assistant to organize his full days and stewardship of his business. This is a hands-on, collaborative role supporting a kinetic executive who ensures his clients get high-touch service from him directly, including daily field visits. He needs an assistant who will continually anticipate needs, balancecompeting priorities, and ensure nothing falls through the cracks.

This candidate must be exceptionally organized, responsive, and resourceful. You should know what is coming next, remind the CEO of his commitments each morning and as the day unfolds, and keep projects moving forward without oversight. Also: strong communication skills, diplomacy, excellent follow-through, and the desire to build a long-term partnership

.

Requirements

•4+ years of experience supporting a founder, CEO, or senior executive in a fast-moving environment

• Exceptional organizational and project management skills

• Advanced proficiency with Microsoft Outlook, calendars, email management, and productivity tools

• Strong technology skills with the ability to quickly learn new platforms and systems

• Excellent written and verbal communication skills

• Highly responsive during working hours and facility operating in a real-time environments

• Proven ability to manage multiple priorities simultaneously without missing details

• Strong follow-up skills and commitment to closing loops on outstanding items

• Professional, confident, and comfortable working with a direct communication style

• Demonstrated longevity and stability in previous positions

Responsibilities

• Own and manage the CEO’s calendar, including client visits, internal meetings, travel, and establishing priorities

• Prepare the CEO’s daily and longer-term agendas, reminders, meeting materials, and key priorities

• Manage follow-ups from client visits and ensure commitments are communicated, assigned, and completed

• Track sample requests from initiation through delivery with associated status updates

• Maintain visibility on all active projects, deadlines, and commitments

• Surface issues, delays, or potential conflicts before they become probl

• Act as a communication hub between the CEO and internal teams

• Prioritize incoming requests and help ensure the CEO remains focused on the highest-value activities

• Manage travel arrangements and logistics as needed

• Draft correspondence, coordinate meetings, and support day-to-day executive operations

• Build systems and processes that improve efficiency, communication, and accountability across the organization

• Maintain strong client-facing professionalism and support key relationship management efforts

M-F 8am-5pm

$90K-$120K/year (based on experience) + health benefits and 401(k)

Palm Beach Gardens, FL - Remote (but must be in area)

Job Title: Accounts Payable & Property Maintenance CoordinatorWe are seeking a reliable and organized Accounts Payable & Property Maintenance Coordinator to support both accounting and property management operations.

At Bolt, we are building a future where cities are for people, not cars. The Rentals team is at the heart of this mission, providing sustainable micromobility solutions. We are looking for a Senior Operations Specialist to lead e-scooter and e-bike operations across the Langenfeld, Düsseldorf, and Cologne markets.

While we are targeting a Senior profile, this role remains open to high-potential applicants at various career stages who are ready to scale quickly.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

The Senior Operations Specialist acts as the engine room of local operations. This role is responsible for the daily lifecycle of the fleet, ensuring vehicles are positioned optimally for the community. It requires a balance of hands-on leadership for both office and frontline teams with high-level data analysis to drive profitability and service excellence.

Main tasks and responsibilities:

• Operational Execution: Oversee daily e-scooter and e-bike supply across Düsseldorf and Cologne, maintaining constant contact with 3PLs to coordinate tasks.
• Team Leadership: Directly manage 1–2 office-based roles and provide indirect leadership for a fleet operations team of 8–20 frontline professionals.
• Profitability & Cost Control: Maintain rigorous oversight of operational expenses and budgets to hit profitability targets in designated cities.
• Data-Driven Optimization: Analyze ride statistics, supply trends, and performance KPIs to suggest and execute strategic business improvements.
• Compliance & Quality: Monitor service standards and ensure all operations remain fully compliant with specific city regulations and local ordinances.
• Cross-Functional Collaboration: Work in close partnership with the Maintenance team to ensure vehicle health and streamline warehouse-to-street workflows.

About you:

• Experienced Leader: You bring 3+ years of experience in managing teams, including a mix of office-based staff and frontline or logistics personnel.
• Analytically Minded: You hold a Bachelor’s or Master’s degree in Business or a related field and possess intermediate-to-advanced analytical skills.
• AI Proficient: You understand how to leverage AI tools to enhance your own output and the overall efficiency of the team.
• Multilingual Professional: You are fluent in English (C1/C2) and possess at least a B2 level of German to navigate local stakeholder and city relationships.
• Local & Mobile: You are based within a 15km radius of Langenfeld and preferably hold a Class B Driver’s License, and can travel between 3 locations.
• Structured & Proactive: You thrive under pressure, work excellently under your own initiative, and adjust quickly to the changing conditions of the shared economy.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

* Some perks may differ depending on your location and role.

#LI-Hybrid

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.

Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.

By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.

About this position:

We’re looking for a highly technical IT Lead (12+ years experience) to own and evolve our corporate IT systems/access and security at a senior level. This is not a “tickets all day” role — it’s a high technical role that still stays close to the planning and the execution. You’ll be responsible for building secure, configure, and well-governed systems or 3rd party integration across identity/access, endpoint management, device compliance, and core productivity platforms (Google Workspace and key SaaS).

This person will be the technical owner for IT foundations that support SOC2/ISO readiness, secure access, reliable onboarding/offboarding, and device compliance across a growing organization.

What you’ll be doing:

Strategy

• Participate and advise on the IT technical roadmap across identity, endpoint security, access governance, and core corporate systems.
• Partner with Security/Infra to ensure SOC 2 Type II and ISO 27001 controls are operational (and not just documented).
• Establish standards for device compliance, access management, and SaaS lifecycle (intake → review → onboarding → offboarding).
• Drive adoption of scalable patterns:SSO-first, least privilege, automated lifecycle management, and measurable compliance.
• Government of IT equipment in company offices (equipment in conference rooms, entrance doors, security cameras, etc.)

Technical/ Execution

• Own Google Workspace administration end-to-end (org policies, groups, security settings, audits, access hygiene).

• Lead Identity & Access Management: SSO/SAML, SCIM provisioning, group-based access control, and app access patterns.

• Own device endpoint management at scale:

  • Kandji/Iru (Mac) and Intune (Windows) device policy enforcement
  • OS update compliance, encryption, malware protection, and reporting

• Build and maintain operational automation:

  • BetterCloud or SaaS Manager workflows (onboarding/offboarding, group membership, access reviews)
  • Scripted automation (where appropriate) to reduce manual work

• Own core “security hygiene” within IT:

  • Account lifecycle, joiner/mover/leaver processes
  • Device inventory accuracy and compliance dashboards
  • Audit evidence collection that’s clean and repeatable

• Support vendor/tool governance:

  • Software inventory ownership (admin + business owner)
  • Vendor classification and risk review inputs (in partnership with Security/Legal)

Team / Collaboration

• Partner with Infra/DevOps/Security to align on controls, identity design, and incident readiness.
• Work with HR/PeopleOps on onboarding/offboarding and policy rollout.
• Collaborate with Finance/Procurement on renewals, licensing discipline, and cost visibility.
• Create clear documentation/runbooks so IT is easier to operate and scale.

Research/Best Practices

• Define “how we work” standards: SLA tiers, escalation rules, evidence cadence, and system ownership.
• Reduce repeat incidents via automation, standardization, and root-cause improvements.
• Build a monthly operating rhythm: access reviews, device compliance review, vendor/tool audits, and reporting.

What success looks like:

First 30 days:

• Meet key stakeholders (IT, Security, DevOps, HR, Finance). Take ownership of IT intake: ticket flow, SLA usage, escalations, and current pain points. Audit Google Workspace, groups, SSO apps, device inventory (Mac/Windows), and current policies. Review SOC2/ISO requirements that touch IT (access, device compliance, evidence). Identify quick wins: cleanup high-risk access, fix top recurring tickets, and document “how-to” basics for the team.

First 60 days:

• Stabilize operations: reduce ticket backlog, tighten prioritization, and improve response consistency. Implement a clear onboarding/offboarding workflow (Google Workspace + SSO + device provisioning) and standardize access requests. Roll out baseline endpoint compliance reporting (Kandji/Intune) for patching, encryption, AV. Build a vendor/software inventory with owners and admin contacts. Start monthly access reviews + evidence collection cadence for SOC2 (and prep for Type II).

First 90 days:

• Deliver measurable improvements: faster onboarding, fewer repeat tickets, and higher endpoint compliance (patching/encryption/AV). Lock down SSO standards: app catalog, ownership, least-privilege groups, and (where possible) SCIM automation. Formalize IT runbooks and a small project roadmap (next quarter). Ensure SOC2/ISO readiness is “operational,” not ad-hoc: recurring evidence, vendor reviews, and audit-ready documentation. Present a clear plan for future capacity needs (contractor vs hire) based on volume and risk.

What you bring:

• 12+ years in IT engineering / systems administration / corporate systems leadership (senior technical depth).
• Deep expertise in Google Workspace administration and security controls.
• Strong experience with SSO/SAML and SCIM (Okta or similar IdP), group-based access models, least-privilege design.
• Strong endpoint management experience: Kandji (Mac) and/or Intune (Windows), patching, encryption, AV, compliance reporting.
• Comfort operating in a compliance-driven environment (SOC2 / ISO), including evidence, audits, and operational controls.
• Strong documentation habits and a “make it repeatable” mindset.
• Calm, practical, senior ownership: can run the work, prioritize, push back, and build scalable patterns.

Nice to have

• BetterCloud or similar automation tooling experience
• Vendor risk management inputs and software governance experience
• Experience rolling out Okta/device trust policies or conditional access
• Experience building IT dashboards and metrics (SLA, compliance, lifecycle time)
• Experience with auditing mechanisms and processes (SOC2, ISO 27001)

How you work:

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range:

$110,000- 150,000 USD

#LI-Hybrid

Where we work:

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.

Diversity, inclusion, and accessibility:

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security. Additionally, the IT Team Lead will collaborate with other departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization. You must have 2+ years of experience as a Team Leader or Manager to succeed in this role.

Employment Level: Team Lead

Employment Type: Full Time

Working Hours: 4:00 pm PHT to 1:00 am PHT

What you’ll do

• Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
• Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency.
• Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one.
• Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals.
• Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.

Who you are

• Must have 2+ years of experience as an IT Team Leader or Manager.
• 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management.
• 1+ year of managerial or project leadership experience.
• Previous IT logistics experience in the Philippines or within the APAC region is preferred.
• Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members.
• Background in supporting both Mac and Windows environments for end-users.
• Ability to think creatively and anticipate challenges without requiring additional supervision.
• Excellent verbal and written communication skills, suitable for both technical and non-technical audiences.
• Organized and detail-oriented.
• Ability to multitask effectively.
• Capability to make decisions under pressure with little or no supervision.
• Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
• Experience in Information Security, including certifications like CISM or CISSP, is preferred.
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱80,000—₱160,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Specialist

Why We Have This Role

Qualtrics is seeking a Senior IT Specialist to ensure that our expanding portfolio of SaaS applications, cloud services, and distributed endpoints is managed securely and operates with minimal disruption to business activities. This role exists to deliver reliable, user-centric IT support while enforcing device-management standards and compliance practices that mitigate security and audit risks. This person will standardize and document operational processes, enabling scalable and consistent end-user computing services across regions and time zones. Additionally, the Senior IT Specialist will serve as the regional point of contact for EUC services, translating technical requirements into clear guidance for stakeholders and supporting cross-functional efforts to improve tooling and operational maturity.

How You’ll Find Success

• Going big everytime. As Senior IT Specialist, you’ll be a pivotal force in our EUC environment, serving as the face of IT to our users. This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who’s forgotten theirs – that’s the dynamic nature of this position
• Excellent communicator.  Effective communication with end-users is paramount in this role. You’ll frequently translate complex technical concepts into clear, accessible language, ensuring seamless understanding and support
• Growth mindset. The EUC landscape is inherently dynamic, demanding continuous adaptation. What was effective last year may be obsolete today. In this role, you’ll thrive on the challenge of staying abreast of evolving technologies within our systems. We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessons
• Know your stuff. Your deep understanding of cutting-edge technologies and end-user computing devices will enable you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops
• Continuous improvement mindset. Proactively identify recurring issues and inefficiencies, propose measurable improvements to processes and tooling, and collaborate with cross-functional teams to implement solutions that reduce repeat incidents and increase operational efficiency.

How You’ll Grow

• Expanding Skill Sets. This role gives you an opportunity to go beyond your core responsibilities. Learn about related IT domains, such as network administration, office build outs, or database management.This role provides an opportunity to gain proficiency in new tools and platforms that are latest in the market.
• Leadership and Mentorship. Take on leadership roles in projects or initiatives.Mentor junior IT staff, sharing your knowledge and experience.Develop your ability to lead and motivate teams.
• Project Management. Gain experience in managing IT projects, including planning, execution, and monitoring.Develop your ability to prioritize tasks, manage resources, and meet deadlines.
• Proactive Attitude: Take initiative and seek out opportunities for growth.
• Problem-Solving Skills: Demonstrate your ability to solve complex technical and business problems.
• Adaptability: Be willing to adapt to changing technologies and business needs.Be willing to cover to team-mates who are away sick or on PTO.
• Continuous Learning: Stay updated with the latest trends and technologies.

Things You’ll Do

• Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms.
• Respond to IT service desk requests and provide solutions based on existing documentation.
• Perform routine maintenance and system checks, manage user accounts and access permissions, and document troubleshooting procedures and solutions.
• Create and maintain technical documentation.
• Manage the laptop and desktop lifecycle, including peripheral provisioning and equipment disposal and recycling, following global processes and information security policies.
• Maintain accurate IT asset records and respond to audit inquiries.
• Serve as the point of contact for regionally scoped IT services and educate employees about IT processes and self-service options.
• Support desktop equipment (computers, phones, etc.) by triaging requests, identifying root causes, taking remedial action, and escalating to senior team members when necessary.
• Manage the technology component of employee onboarding/departure, including laptop setup and equipment distribution.
• Propose updates to problem-solving documentation when needed.
• Participate in on-call shifts based on follow-the-sun support within business hours.
• As an experience management company, we are committed to achieving 100% customer satisfaction.

What We’re Looking For On Your Resume

• 2+ years of experience as 1st or 2nd tier IT Support
• Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles (optional)
• Complete understanding of Mac OS X UI and user-configurable settings
• Familiarity with Windows 10⁄11 Enterprise OS, Azure AD, and Intune administration
• Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
• Experience administering a user directory service (G Suite or Active Directory)
• Operational knowledge of Apple Business Manager (DEP)
• Understanding of Jamf, its use at Qualtrics, and its technological limitations
• Windows Intune/Autopilot configuration and operational knowledge
• Experience with AV equipment for meeting rooms (Logitech, Neat, QSC)
• Experience with IT asset management systems
• Soft skills: High EQ, self-education ability, ability to choose the right tool for the job, candid and polite communication, clear and concise writing, good time management
• Aptitudes: Self-sufficiency, proactiveness, curiosity, enthusiasm to learn about IT, strong work ethic, resilience, willingness to build relationships with service users, critical thinking, planning, and analytical abilities
• Preferred Skills
  • Google Meet system administration skills
  • Visitor management system knowledge
  • Experience supporting a large laptop environment with a majority of Mac devices

What You Should Know About This Team

• Our team excels through seamless collaboration across IT, business partners, and system administrators. You’ll be a key contributor, working closely with diverse stakeholders to deliver critical IT projects. We champion a ‘One Team’ philosophy, fostering strong partnerships with vendors and business stakeholders to achieve daily objectives.
• This position resides within the AMER Infrastructure & Operations team, a vital component of our global Infrastructure & Operations organization. We operate on a ‘Follow the Sun’ model, ensuring continuous support across time zones. As part of this, you’ll participate in an on-call rotation during weekday business hours, specifically from 9:00 AM to 5:00 PM in your local time zone.
• The AMER Infrastructure & Operations team provides both onsite and remote support to offices located throughout North America, LATAM, and Canada.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement - $300 per quarter for activities including gym memberships, massages, workout equipment, meditation apps, and more
• Experience Bonus ($1800/year) to use on an experience of your choice
• Competitive benefits packages
• Free lunches in the office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Specialist

Why We Have This Role

Qualtrics is seeking a Senior IT Specialist to ensure that our expanding portfolio of SaaS applications, cloud services, and distributed endpoints is managed securely and operates with minimal disruption to business activities. This role exists to deliver reliable, user-centric IT support while enforcing device-management standards and compliance practices that mitigate security and audit risks. This person will standardize and document operational processes, enabling scalable and consistent end-user computing services across regions and time zones. Additionally, the Senior IT Specialist will serve as the regional point of contact for EUC services, translating technical requirements into clear guidance for stakeholders and supporting cross-functional efforts to improve tooling and operational maturity.

How You’ll Find Success

• Going big everytime. As Senior IT Specialist, you’ll be a pivotal force in our EUC environment, serving as the face of IT to our users. This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who’s forgotten theirs – that’s the dynamic nature of this position
• Excellent communicator.  Effective communication with end-users is paramount in this role. You’ll frequently translate complex technical concepts into clear, accessible language, ensuring seamless understanding and support
• Growth mindset. The EUC landscape is inherently dynamic, demanding continuous adaptation. What was effective last year may be obsolete today. In this role, you’ll thrive on the challenge of staying abreast of evolving technologies within our systems. We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessons
• Know your stuff. Your deep understanding of cutting-edge technologies and end-user computing devices will enable you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops
• Continuous improvement mindset. Proactively identify recurring issues and inefficiencies, propose measurable improvements to processes and tooling, and collaborate with cross-functional teams to implement solutions that reduce repeat incidents and increase operational efficiency.

How You’ll Grow

• Expanding Skill Sets. This role gives you an opportunity to go beyond your core responsibilities. Learn about related IT domains, such as network administration, office build outs, or database management.This role provides an opportunity to gain proficiency in new tools and platforms that are latest in the market.
• Leadership and Mentorship. Take on leadership roles in projects or initiatives.Mentor junior IT staff, sharing your knowledge and experience.Develop your ability to lead and motivate teams.
• Project Management. Gain experience in managing IT projects, including planning, execution, and monitoring.Develop your ability to prioritize tasks, manage resources, and meet deadlines.
• Proactive Attitude: Take initiative and seek out opportunities for growth.
• Problem-Solving Skills: Demonstrate your ability to solve complex technical and business problems.
• Adaptability: Be willing to adapt to changing technologies and business needs.Be willing to cover to team-mates who are away sick or on PTO.
• Continuous Learning: Stay updated with the latest trends and technologies.

Things You’ll Do

• Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms.
• Respond to IT service desk requests and provide solutions based on existing documentation.
• Perform routine maintenance and system checks, manage user accounts and access permissions, and document troubleshooting procedures and solutions.
• Create and maintain technical documentation.
• Manage the laptop and desktop lifecycle, including peripheral provisioning and equipment disposal and recycling, following global processes and information security policies.
• Maintain accurate IT asset records and respond to audit inquiries.
• Serve as the point of contact for regionally scoped IT services and educate employees about IT processes and self-service options.
• Support desktop equipment (computers, phones, etc.) by triaging requests, identifying root causes, taking remedial action, and escalating to senior team members when necessary.
• Manage the technology component of employee onboarding/departure, including laptop setup and equipment distribution.
• Propose updates to problem-solving documentation when needed.
• Participate in on-call shifts based on follow-the-sun support within business hours.
• As an experience management company, we are committed to achieving 100% customer satisfaction.

What We’re Looking For On Your Resume

• 2+ years of experience as 1st or 2nd tier IT Support
• Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles (optional)
• Complete understanding of Mac OS X UI and user-configurable settings
• Familiarity with Windows 10⁄11 Enterprise OS, Azure AD, and Intune administration
• Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
• Experience administering a user directory service (G Suite or Active Directory)
• Operational knowledge of Apple Business Manager (DEP)
• Understanding of Jamf, its use at Qualtrics, and its technological limitations
• Windows Intune/Autopilot configuration and operational knowledge
• Experience with AV equipment for meeting rooms (Logitech, Neat, QSC)
• Experience with IT asset management systems
• Soft skills: High EQ, self-education ability, ability to choose the right tool for the job, candid and polite communication, clear and concise writing, good time management
• Aptitudes: Self-sufficiency, proactiveness, curiosity, enthusiasm to learn about IT, strong work ethic, resilience, willingness to build relationships with service users, critical thinking, planning, and analytical abilities
• Preferred Skills
  • Google Meet system administration skills
  • Visitor management system knowledge
  • Experience supporting a large laptop environment with a majority of Mac devices

What You Should Know About This Team

• Our team excels through seamless collaboration across IT, business partners, and system administrators. You’ll be a key contributor, working closely with diverse stakeholders to deliver critical IT projects. We champion a ‘One Team’ philosophy, fostering strong partnerships with vendors and business stakeholders to achieve daily objectives.
• This position resides within the AMER Infrastructure & Operations team, a vital component of our global Infrastructure & Operations organization. We operate on a ‘Follow the Sun’ model, ensuring continuous support across time zones. As part of this, you’ll participate in an on-call rotation during weekday business hours, specifically from 9:00 AM to 5:00 PM in your local time zone.
• The AMER Infrastructure & Operations team provides both onsite and remote support to offices located throughout North America, LATAM, and Canada.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement - $300 per quarter for activities including gym memberships, massages, workout equipment, meditation apps, and more
• Experience Bonus ($1800/year) to use on an experience of your choice
• Competitive benefits packages
• Free lunches in the office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Job Description

The Executive Assistant (EA) provides proactive, high-caliber administrative and operational support to the Chief Operating Officer (COO) and Chief Marketing Officer (CMO). This role is a strategic partner who ensures both leaders can focus on their highest-value priorities by managing complex calendars, coordinating the executive operating rhythm, and serving as a central point of coordination across Operations, Marketing, and cross-functional partners. They will collaborate closely with other Executive Assistants across the company to ensure coordination and alignment of activities.

The EA anticipates needs, brings structure and discipline to fast-moving agendas, and ensures leaders are prepared for key meetings, decisions, and communications. This role requires sound judgment, discretion, and the ability to operate independently in a dynamic, growing organization.

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Key Responsibilities

Calendar, Prioritization & Gatekeeping

• Own and manage complex, high-volume calendars for the COO and CMO, including triaging competing priorities, protecting focus time, and sequencing meetings for decision readiness.
• Proactively assess trade-offs and recommend calendar decisions aligned to business priorities.

Meeting & Operating Rhythm Management

• Maintain visibility into recurring deliverables and key deadlines (e.g., leadership cadences, planning milestones, major initiatives).
• Lead end-to-end preparation for executive meetings, including defining agendas, coordinating inputs, and producing high-quality presentation decks, briefing documents, and pre-read materials.
• Partner closely with the COO, CMO, and their leadership teams to synthesize complex information into clear, concise, and decision-ready materials.
• Apply strong judgment to shape materials for the intended audience, highlighting key insights, risks, and decisions required.
• Establish and manage timelines for material development, ensuring material quality and timely circulation.
• Anticipate downstream needs by preparing follow-up materials, capturing decisions and action items, and supporting next steps.

Cross-Functional Coordination

• Serve as a connector between the COO, CMO, their leadership teams, and key partners (e.g., Executive Assistants, Finance, People Ops, Product, Communications).
• Support the flow of information across Operations and Marketing to help initiatives move forward efficiently.

Travel, Expenses & Logistics

• Coordinate domestic and international travel, itineraries, and expenses, including contingency planning as needed.
• Manage expense reporting and reconciliation accurately and timely.

Confidentiality & Judgment

• Handle highly sensitive and confidential information with professionalism, discretion, and sound judgment at all times.

Process Improvement

• Identify opportunities to streamline workflows, standardize templates, and improve executive support processes across Operations and Marketing.

Skills, Knowledge & Abilities

• Exceptional written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and shifting demands.
• High emotional intelligence and confidence interacting with senior leaders.
• Excellent attention to detail and consistent follow-through.
• Proactive, solutions-oriented mindset with strong judgment.
• Absolute discretion when handling sensitive information.

Qualifications

• 10+ years of experience supporting senior leaders (VP-level or above); experience supporting multiple executives preferred.
• Advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Demonstrated experience managing complex calendars and executive operating rhythms.
• Experience partnering with other Executive Assistants and administrative professionals.

Working Style & Expectations

• Highly proactive and anticipatory.
• Calm under pressure with the ability to manage ambiguity.
• Comfortable exercising judgment and diplomatically pushing back when appropriate.
• Reliable, trustworthy, and consistent in execution and follow-through.
• Demonstrates strong critical thinking and sound judgment, proactively anticipating potential challenges, evaluating options to ensure seamless execution

Compensation:

• The salary range for this role is $90,000 - $110,000 on a full-time schedule.
• Along with base salary, Trupanion employees are currently eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Additional Information

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.