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Operator Solutions Integration Architect – SAP

Designs and implements SAP integration solutions within an AI-powered enterprise procurement platform, coordinating between teams, tools, and suppliers.

Senior Posted about 16 hours ago Jobicy AI
What this role involves
About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of...
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Operator Senior Director, Agentic Engineering

Leads the design and implementation of agentic AI systems and platforms that automate workflows across the organization.

Lead Posted about 16 hours ago Jobicy AI
What this role involves
Hi there! Thanks for stopping by 👋 We’re looking for a Senior Director, Agentic Engineering to build and lead the platform, capabilities, and operating model that enable Lightspeed’s Product &...
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Operator AI Automation Manager

Manages and implements AI automation solutions within the business to streamline workflows and optimize digital experience operations.

Mid Posted 1 day ago Jobicy AI
What this role involves
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers,...
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Operator Lead Assistant Manager

Designs and scales enterprise data and AI solutions, focusing on agentic AI, data quality automation, and data modernization.

Senior Posted 1 day ago Himalayas
What this role involves
Position OverviewWe are seeking an experienced Senior Data & AI Developer to design and scale enterprise data and AI solutions focused on Agentic AI, Data Quality Automation, and Data Modernization initiatives.
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Operator Digital Experience Lead (CX) at Who Gives A Crap

Manages CX technology stack and builds AI-powered automations and workflows to improve customer experience team efficiency.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

As our Digital Experience Lead, you’ll own how our Customer Experience team’s technology actually works. You’ll hold the roadmap for a stack of CX tools — think Zendesk, Zapier, Sprout and a handful of others — and make the call on what stays, what goes, and what gets replaced. You’ll lead the build-out of automations and AI-powered workflows that take the busywork off our CX team’s plate, partner closely with IT and Digital Product to land new tools properly, and lead and grow one direct report along the way. We’re moving into a new phase of scaling up our internal processes to match our growth, and this role is central to making that happen — think less “maintain what exists” and more “figure out how we do this better.”

If you worked here this past month here are some things you might have been involved in

  • Reviewed our CX tech stack and made the case for consolidating two overlapping tools into one
  • Worked with the Analytics & Insights team to redesign our Zendesk issue-type taxonomy
  • Sketched out a 12-month roadmap of automation and AI experiments with Digital Product
  • Pushed back on a vendor renewal that didn’t stack up on cost, and proposed an alternative
  • Coached your direct report through a cross-functional roadblock with IT

Let’s talk about you

You lead without needing to be told how You’ve led a team before and you’re used to making the call yourself, not waiting to be pushed into it. When something needs a recommendation, you bring one — with the reasoning attached.

You speak fluent tech, without needing to write the code You don’t need to be an engineer, but you understand technology well enough to pull apart a tool, weigh it against alternatives, and make a confident call on what we should actually be using. Hands-on time with tools like Zendesk, Sprout, Zapier, Kodif or similar CX platforms will help you hit the ground running.

You use AI as a toolkit, not a talking point You’re comfortable and confident using AI tools day to day, and you can see the practical ways they fit into automations and customer-facing workflows — not just the hype.

You give a crap Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off,as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world,generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

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Operator Applied AI Solutions Architect (Remote Canada) at TechInsights

Design and build end-to-end AI solutions including agents, tools, and workflows to solve business problems for customers.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

OUR STORY

TechInsights is the information Platform for the semiconductor industry.

Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.

Over 650 companies and 150,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.

WHY WORK WITH US

  • Company-sponsored training and development opportunities
  • Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
  • Flexible vacation policy
  • Trusted device reimbursement program
  • Community involvement opportunities through charitable alliances: https://www.techinsights.com/community-involvement
  • Wellness resources and support
  • Inclusive environment that prioritizes diversity, equity, and accessibility
  • High-growth company driven by high performance
  • Expected salary range: $174,100 - $184,350 CAD

THE OPPORTUNITY:

As an Applied AI Solutions Architect, you’ll turn real business problems into working AI solutions that deliver measurable results for TechInsights and our customers. You’ll partner with Product Managers, analysts and customers to uncover pain points, then design and build the solution end to end: AI agents, tools, integrations and workflows.

This is not a traditional development role. It blends business analysis, solution architecture and hands-on delivery, using AI coding tools to move quickly from idea to production.

WHAT YOU’LL DO

  • Own business problems from start to finish, confirming the expected outcome with the business sponsor.
  • Gather requirements directly from Product Managers, analysts and customers; document problem statements, user journeys and acceptance criteria.
  • Prioritize and phase work so value is delivered incrementally.
  • Break each problem into the right building blocks (AI agents, deterministic tools, data retrieval, integrations, user interfaces and human review), using AI only where it adds value.
  • Design right-sized solutions for scalability, performance and cost, aligned with TechInsights architecture, security and data standards.
  • Collaborate with Product, UX, Site Reliability Engineering and other Architects to define solutions.
  • Build rapid prototypes to validate approaches before full delivery.
  • Build solutions end to end, including agents, skills, tools, connectors, integrations and user interfaces.
  • Use Claude Code and other AI coding tools as a core part of delivery, reviewing output for quality, security and correctness.
  • Automate repeatable development and operational tasks with AI.
  • Define test plans with the Quality Assurance team and its testing agents.
  • Take solutions from prototype to production, working with Software Development when needed.
  • Set success metrics with sponsors, measure usage, AI output quality and business impact, and iterate based on results and feedback.

WHAT YOU’LL BRING

  • Bachelor’s degree in computer science, engineering or a related field, or equivalent practical experience.

  • A track record of taking ambiguous business problems through to production solutions.

  • Hands-on experience building with large language models (LLMs), including agents, tool use, data retrieval and output-quality evaluation.

  • Strong experience in solution architecture and/or solutions engineering.

  • Comfort writing, reviewing and debugging code with AI-based tools.

  • Excellent written and verbal communication, including explaining technical trade-offs to non-technical stakeholders and executives.

  • Confidence leading technical project teams: driving decisions and resolving conflicts constructively.

  • A collaborative style paired with the ability to make decisions and commit to timelines.

  • A bias for action and iteration, strong organization and attention to detail.

  • Strong critical thinking and the ability to spot underlying issues and the implications of decisions.

  • Experience with Claude Code or similar AI coding tools is an asset.

  • Experience with Amazon Web Services (AWS) and Model Context Protocol (MCP) integrations is an asset.

As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

WORKING ARRANGEMENT

This is a remote role based in Canada.

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

TechInsights is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI technology may be used to assist in the screening and assessment of applications for this position. Our recruiters are involved at every stage, and all hiring decisions are made by People and hiring teams.

As part of any recruitment process, TechInsights collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. Our Privacy policy can be referenced here: https://www.techinsights.com/privacy-policy

Read the full description
Operator Applied AI Solutions Architect (Remote USA) at TechInsights

Designs and builds end-to-end AI solutions including agents, tools, and workflows to solve business problems, partnering with product and customers.

Senior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

OUR STORY

TechInsights is the information Platform for the semiconductor industry.

Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.

Over 650 companies and 150,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.

WHY WORK WITH US

  • Company-sponsored training and development opportunities
  • Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
  • Flexible vacation policy
  • Trusted device reimbursement program
  • Community involvement opportunities through charitable alliances: https://www.techinsights.com/community-involvement
  • Wellness resources and support
  • Inclusive environment that prioritizes diversity, equity, and accessibility
  • High-growth company driven by high performance
  • Expected salary range: $206,890 - $219,060 USD

THE OPPORTUNITY:

As an Applied AI Solutions Architect, you’ll turn real business problems into working AI solutions that deliver measurable results for TechInsights and our customers. You’ll partner with Product Managers, analysts and customers to uncover pain points, then design and build the solution end to end: AI agents, tools, integrations and workflows.

This is not a traditional development role. It blends business analysis, solution architecture and hands-on delivery, using AI coding tools to move quickly from idea to production.

WHAT YOU’LL DO

  • Own business problems from start to finish, confirming the expected outcome with the business sponsor.
  • Gather requirements directly from Product Managers, analysts and customers; document problem statements, user journeys and acceptance criteria.
  • Prioritize and phase work so value is delivered incrementally.
  • Break each problem into the right building blocks (AI agents, deterministic tools, data retrieval, integrations, user interfaces and human review), using AI only where it adds value.
  • Design right-sized solutions for scalability, performance and cost, aligned with TechInsights architecture, security and data standards.
  • Collaborate with Product, UX, Site Reliability Engineering and other Architects to define solutions.
  • Build rapid prototypes to validate approaches before full delivery.
  • Build solutions end to end, including agents, skills, tools, connectors, integrations and user interfaces.
  • Use Claude Code and other AI coding tools as a core part of delivery, reviewing output for quality, security and correctness.
  • Automate repeatable development and operational tasks with AI.
  • Define test plans with the Quality Assurance team and its testing agents.
  • Take solutions from prototype to production, working with Software Development when needed.
  • Set success metrics with sponsors, measure usage, AI output quality and business impact, and iterate based on results and feedback.

WHAT YOU’LL BRING

  • Bachelor’s degree in computer science, engineering or a related field, or equivalent practical experience.

  • A track record of taking ambiguous business problems through to production solutions.

  • Hands-on experience building with large language models (LLMs), including agents, tool use, data retrieval and output-quality evaluation.

  • Strong experience in solution architecture and/or solutions engineering.

  • Comfort writing, reviewing and debugging code with AI-based tools.

  • Excellent written and verbal communication, including explaining technical trade-offs to non-technical stakeholders and executives.

  • Confidence leading technical project teams: driving decisions and resolving conflicts constructively.

  • A collaborative style paired with the ability to make decisions and commit to timelines.

  • A bias for action and iteration, strong organization and attention to detail.

  • Strong critical thinking and the ability to spot underlying issues and the implications of decisions.

  • Experience with Claude Code or similar AI coding tools is an asset.

  • Experience with Amazon Web Services (AWS) and Model Context Protocol (MCP) integrations is an asset.

As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

WORKING ARRANGEMENT

This is a remote role based in the United States.

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

TechInsights is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI technology may be used to assist in the screening and assessment of applications for this position. Our recruiters are involved at every stage, and all hiring decisions are made by People and hiring teams.

As part of any recruitment process, TechInsights collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. Our Privacy policy can be referenced here: https://www.techinsights.com/privacy-policy

Read the full description
Operator Senior Solutions Architect at ada CX

Design and architect AI agent integrations and bespoke solutions for enterprise clients, translating business requirements into technical implementations.

Senior Posted 1 day ago RemoteFirstJobs Product
What this role involves

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

About The Role

The Solutions team designs the integrations and bespoke solutions that extend Ada’s AI Agent to our clients’ business systems. We’re looking for a Senior Solution Architect to be the trusted technical advisor to our clients and deal teams, from pre-sales to long after launch. You’ll take a holistic view of each client’s business and technical landscape and shape the right solution, raising their AI Agent’s automated resolution rate at a company defining how enterprises adopt AI agents for customer service.

As a Senior Solution Architect you will:

  • Partner with Solutions Consultants on complex deals beyond out of the box, owning the solution architecture and turning the art of the possible into something deliverable.
  • Lead technical deep dives with client business and engineering teams, translating business goals into clear technical requirements and recommending the right approach.
  • Own the design of technical solutions that connect Ada’s AI Agent to clients’ business systems and data, such as CRMs, contact centres, commerce platforms, knowledge bases and BI tools, using Ada’s APIs, SDKs and MCP.
  • Design and scope bespoke solutions, implement working POCs, then drive them to production with our engineers.
  • Serve as the technical advisor to Customer Success on existing and strategic accounts, identifying where technical solutions can improve a client’s AI Agent performance.

About You

  • 6+ years in a customer-facing technical role such as solution architect, sales engineer, integration engineer or technical consultant at a SaaS or consulting company.
  • Experience designing technical solutions across REST APIs, webhooks, SDKs and event-driven patterns, including auth (OAuth 2.0, JWT), PII handling and design for scale and rate limits, and writing specs engineers deliver against.
  • Experience as the technical lead in complex B2B sales cycles, alongside account executives and solutions consultants.
  • Excellent communicator with business and engineering stakeholders: you anticipate needs, follow through, set clear expectations, and know when guidance beats a custom build, while keeping relationships strong.
  • Experience working across CRM and contact centre platforms, and the ability to ramp up quickly on new systems.
  • Experience working with AI agents or conversational AI platforms in a customer-facing technical role.
  • Hands-on enough with code (Python or JavaScript), cloud services (AWS), and coding agents (Claude Code or Codex) to prototype, review solutions and communicate with engineers.
  • Technically curious and resourceful, comfortable with ambiguity in a fast-moving environment.
  • Experience with Zendesk, Salesforce, Amazon Connect, Microsoft Dynamics, or Oracle is a plus.
  • Hands-on with MCP or AI agent tooling is a strong plus.

Outcomes

  • Shape pre-sales deals with a feasible technical approach, so what’s sold is what our clients can launch.
  • Unblock clients when a platform or technology issue threatens a launch, before it becomes an account risk.
  • Give Customer Success the technical options that help existing clients raise their automated resolution rate.
  • Take bespoke solutions from scope to production with our engineers, with specs they can build against.
  • Provide clients and account teams fast, confident technical answers, so deals and launches don’t stall on a technical question.
  • Turn repeat solutions into reusable patterns and guides, so every new client moves faster.
  • Bring recurring client needs to our Product team as clear, evidence-backed input.
  • First 90 days: become the go-to expert on a set of Ada’s integrations, and lead pre-sales and client technical conversations on your own.

#LI-NS1

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

  • Unlimited Vacation: Recharge when you need to.
  • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
  • Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
  • Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

  • Flexible Work Schedule: Balance your work and personal life.
  • Remote-First, In-Person Friendly: Options to work from home or at our local hub.
  • Learning & Development Budget: Invest in your long-term growth goals and skills.
  • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
  • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
  • Hands-On with LLMs: Enhance your expertise in leveraging large language models.
  • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

Read the full description
Operator Senior AI and MSP Specialist (Remote) - #35337 at Manila Recruitment

Builds and deploys Copilot agents, secures AI implementations, connects systems via APIs, and trains clients on AI governance and best practices.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

Duties and Responsibilities:

  • Build a client Copilot agent from scratch
  • Secure it correctly
  • Connect it to business systems
  • Troubleshoot issues independently
  • Train client staff
  • Deliver AI governance workshops
  • Become Elevate’s AI practice lead

Must-have Skills/Qualifications:

  • 10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills
  • 3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions
  • Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required
  • Strong experience with Microsoft 365 administration, including the M365 Admin Center.
  • Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT
  • Strong understanding of AI security and data leakage risks
  • Experience with Microsoft Purview, DLP and sensitivity labels
  • Strong experience with SharePoint, SharePoint security
  • Strong SharePoint, Teams, OneDrive and Entra ID knowledge
  • Able to connect agents to business systems using APIs and Power Automate
  • Run client workshops, training sessions and AI readiness assessments
  • Create professional documentation, governance policies and best practices
  • Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams.

Advantageous Skills/Experience:

  • Bachelor of Computer Science, Information Technology graduates or comparable experience
  • MSP experience
  • PowerShell and Python
  • Microsoft Graph API
  • RAG / knowledge-base solutions
  • MCP (Model Context Protocol)
  • Security certifications
Read the full description
Operator Lead Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Lead engineer who builds AI applications, agents, and workflow automations to solve business problems across Reddit's functions, mentoring teams and establishing AI engineering practices.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Lead Forward Deployed Engineer (AI Enablement)

As a Lead Forward Deployed Engineer, you will own the vision for how applied AI solves business problems at Reddit. You will identify where AI can create the most value, set technical direction, and turn that vision into production capabilities that improve how the company works across its business and technical functions like Sales, Marketing, Business Development, and Finance.

This is an opportunity to shape a growing engineering practice with impact across Reddit. Working with business leaders and the AI Platform team, you will define priorities, challenge assumptions about existing workflows, and guide investments in AI applications, agents, and automations. Your decisions will connect emerging AI capabilities to measurable improvements in quality, speed, capacity, and cost.

This is a senior technical leadership role with room to influence strategy, grow others, and build lasting capabilities across the company. Your impact will come from the business problems you help Reddit solve and the teams you make more effective.

You will also lead through delivery: organizing  the work of engineers, mentoring engineers and technical leads, and establishing the architecture and engineering practices that help teams ship reliable solutions. You will remain hands-on in the most consequential work, using what you build and learn to shape shared capabilities that other teams can adopt.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems at Reddit.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, workflows, systems, data, and success measures.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Additional Lead Responsibilities

  • Stay current with advances in AI models, agents, tools, and deployment practices; translate promising capabilities into Reddit’s AI strategy, roadmap, and investment priorities.
  • Set the vision and technical direction for applying AI to business problems across Reddit; partner with business leaders and AI Platform to prioritize opportunities and scale measurable value.
  • Organize and sequence engineers’ work, clarifying ownership, dependencies, and milestones; build shared capabilities that improve delivery.
  • Mentor engineers and technical leads through design and code reviews, strengthening applied AI, system design, evals, and production judgment.

Required Qualifications

  • 8+ years building software, including automations, workflows, AI applications, agents, or internal tools.
  • Strong software engineering fundamentals and production judgment; ability to work through ambiguous business and technical discovery.
  • Experience with MCP, reusable tool integrations, and enterprise identity and access patterns.
  • Experience integrating APIs, data systems, enterprise tools, and workflow actions.
  • Hands-on experience building and deploying AI agents, including tool use, orchestration, state, and failure handling; production LLM experience with retrieval, structured outputs, evals, monitoring, and controls.
  • Demonstrated technical leadership and product judgment through architecture decisions, reviews, mentoring, and influence across teams.
  • Ability to prioritize ambiguous opportunities and communicate technical, business, and operational tradeoffs.
  • Experience creating a component, engineering practice, or architectural pattern adopted beyond your own project.
  • Ability to build trust with business stakeholders and establish clear decisions, responsibilities, and success measures.

P referred Qualifications

  • Experience in applied AI, forward-deployed engineering, internal platforms, or enterprise workflow modernization.
  • Experience improving engineering practices across a team or multiple teams.
  • Experience delivering business-critical workflows with auditability, sensitive data, or consequential automated actions.
  • Experience measuring workflow gains in quality, speed, capacity, or cost.
  • Experience driving AI adoption through user feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$194,600—$272,400 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Senior Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and deploys AI applications, agents, and workflow automations to solve business problems across Reddit's internal functions.

Senior Posted 3 days ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Senior Forward Deployed Engineer (AI Enablement)

As a Forward Deployed Engineer, you will turn AI capabilities into practical solutions that improve how Reddit works across business and technical functions like Sales, Marketing, Business Development, and Finance. You will identify valuable business problems and own the engineering from discovery through production launch and adoption, with measurable impact on quality, speed, capacity, and cost.

This is an opportunity to build close to the people who use your work. Working with internal business teams and the AI Platform team, you will challenge existing workflows, make product and technical decisions, and ship AI applications, agents, integrations, and automations that employees can rely on.

You will write code, experiment quickly, and take responsibility for production quality. Your judgment will shape where AI adds value, where conventional automation is better, and what should remain a human decision. The components and insights you contribute will help other teams solve similar problems.

You will have room to own meaningful work, deepen your applied AI expertise, and see the results of what you build across Reddit.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems and improve how Reddit works.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with AI champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, current workflows, systems, data, and measures of success.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Required Qualifications

  • 5+ years building software, including AI applications, agents, automations, or internal tools.
  • Strong engineering fundamentals and production judgment; translates ambiguous business needs into solutions.
  • Hands-on agent development and deployment, including tool/API use, orchestration, state, and failure handling.
  • Enterprise integrations using MCP or comparable tool integration patterns.
  • Experience with LLM retrieval and structured outputs.
  • Reliable AI operations: cloud deployment, access controls, observability, evals, failure analysis, and improvement.
  • Clear technical and non-technical communication; explains tradeoffs and incorporates feedback.

Preferred Qualifications

  • Experience with enterprise business systems, internal tools, or embedded delivery.
  • Experience creating reusable components or helping teams adopt new tools.
  • Experience redesigning business workflows and measuring gains in quality, speed, capacity, or cost.
  • Experience building user-facing AI tools and driving adoption through feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200—$252,300 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Manager of Applied AI, Solutions Support Engineering at Wiz

Manages a team of developers building internal tools and automation solutions, with hands-on responsibility for AI-powered workflows, cloud infrastructure, and Zendesk/Salesforce integrations.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications:

  • 2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers, driving technical direction, scheduling and running Agile sprints, and managing epics and defects in Jira while staying actively hands-on in the code.
  • 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript (e.g., Node.js, React).
  • Hands-on experience with Zendesk and Salesforce administration and development, including owning Zendesk configurations and apps, writing Salesforce Apex code, working with custom objects and workflows, and integrating with platforms like ServiceNow.
  • Practical experience deploying and maintaining cloud-hosted services on GCP (or AWS/Azure) using containers, relational databases (e.g., PostgreSQL), data warehouses (e.g., BigQuery), and message queues.
  • Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools to build internal applications, automate operational workflows, and speed up the development lifecycle.
  • Experience with everyday development and deployment tooling, including Terraform, Docker, Git, CI/CD pipelines, and managing changes across both cloud services and CRM sandboxes.
  • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and reside in the contiguous United States.

Preferred qualifications:

  • Experience connecting AI tools and workflows to internal systems using Model Context Protocol (MCP) servers, tool proxies, and AI models and coding tools (such as Gemini and Claude Code).
  • Experience building custom UI components, embedded apps, and integrations across Zendesk, Salesforce, and ServiceNow, such as Zendesk Apps Framework (ZAF) apps and Salesforce Lightning Web Components (LWC).
  • Track record of building practical productivity tools for internal teams, such as Chrome extensions, VS Code extensions, or cloud-hosted workspaces.
  • Experience building ticket routing, scheduling, and team availability tools that factor in queues, engineer skills, and global shift coverage.
  • Familiarity with integrating workplace and support tools like Slack (bots and workflows), Jira, Zoom, and BI reporting pipelines.
  • Prior customer-facing experience in a technical support role, preferably at a B2B technology company.

About the job:

At Wiz, technical support is never an afterthought. It is core to how our platform functions and a key part of how we create magic for our customers every day. To deliver a truly magical support experience at global scale, we put AI at the forefront of how we operate. As a Manager of Applied AI, Solutions Support Engineering, you will be an AI-first technical leader guiding the team of internal tool and automation developers who build the tools and architecture that make this experience possible.

Rather than managing customer-facing support engineers directly, you will lead the builders behind our support platform ecosystem. You will own our primary Zendesk ticketing environment, build integrations with Salesforce and ServiceNow, and lead the development of our intelligent ticket routing, browser and IDE extensions, and automated triage, pre-investigation, and resolution workflows.

You will thrive in this role not only by leading and mentoring your team, but by getting your hands directly into the technology. Leading from the front, you will split your time between writing and reviewing code alongside your team, using AI models and tools like Gemini and Claude Code to build internal tools and run our development pipeline, owning our Zendesk platform, and coaching the developers who power our support organization.

Responsibilities:

  • Lead, mentor, and guide an AI-first team of internal tool and automation developers, scheduling and running sprints in Jira, managing epics and defects, and driving day-to-day technical execution and team growth.
  • Own the tooling and automation roadmap that powers our technical support experience, designing the tools and architecture that handle the heavy lifting of case resolution.
  • Serve as a hands-on technical leader, actively writing, reviewing, and shipping code in Python, TypeScript/JavaScript, and Apex across internal web apps, background automation jobs, and CRM integrations.
  • Champion an AI-first development pipeline by using AI models, APIs, and coding tools (like Gemini and Claude Code) to build internal tools faster, power automated ticket triage and pre-investigation workflows, and maintain high quality and reliability across our automations.
  • Own the administration, architecture, and custom development of our Zendesk platform (including embedded apps, webhooks, declarative workflows, and routing/SLA logic), while building custom integrations and workflows across ServiceNow and Salesforce (including Apex code).
  • Lead the development and maintenance of our internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty.
  • Maintain the cloud infrastructure that runs our support tools and automations on Google Cloud Platform (GCP) using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform while keeping access and customer data secure.
  • Partner closely with Support leadership, frontline Solutions Support Engineers, Product, and the CTO team to spot workflow bottlenecks and build new tools and automations that keep AI at the forefront of our support experience.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Read the full description
Operator Director, Forward Deployed Engineering at Nimble Gravity

Lead a team of forward-deployed engineers building production AI systems with LLMs, agentic workflows, and Claude, while managing client engagements and establishing reusable patterns.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

About Nimble Gravity:

We’re a data, AI and digital engineering consultancy. Certified across Microsoft, Anthropic, and Databricks, we turn AI ambition into working systems for leaders who need results, not roadmaps.

We’re looking for a hands-on engineering leader who is as comfortable in a client workshop as in a pull request. You’ll build and coach a team that turns ambiguous business problems into working AI systems in production. You’ll also spot where the next phase of work lives.

Key Responsibilities

  • Lead the team: Hire, coach, and grow forward deployed engineers. Set a high bar for technical quality, client communication, and ownership.

  • Own delivery: Be accountable for scope, quality, timelines, and outcomes across multiple concurrent client engagements.

  • Be the technical voice with clients: Run demos, architecture sessions, and delivery workshops that show clients what Claude Code and Claude Cowork can do in their environment.

  • Build alongside the team: Stay close to the code. Prototype, review designs, and unblock the team on agentic workflows, tool use, MCP integrations, and evaluation.

  • Find the next phase: Spot expansion opportunities in the work and partner with account leadership to shape and scope them.

  • Establish repeatable practices: Build reusable patterns, accelerators, and playbooks so every engagement starts further ahead than the last.

  • Collaborate across the business: Work with data, cloud, and digital engineering teams to deliver end-to-end outcomes.

What We’re Looking For

Required

  • 15+ years in software engineering, with 5+ years leading engineers or technical teams.

  • Experience in client-facing delivery: consulting, solutions engineering, or forward deployed work.

  • Hands-on experience building with LLMs and agentic patterns, including tool use, RAG, workflow orchestration, and evaluation.

  • Strong Python or TypeScript skills, plus solid API design, CI/CD, and cloud fundamentals (Azure, AWS, or GCP).

  • Proven ability to explain complex technical ideas clearly to executives and engineers alike.

  • A track record of taking ambiguous problems to production.

Preferred

  • Hands-on experience with Claude Code, Claude Cowork, the Anthropic API, or the Model Context Protocol.

  • Experience with AI governance, security, and responsible-use practices in enterprise settings.

  • Background in data science or formal engineering training.

  • Experience in a consulting or professional services environment.

Core Qualities

  • Ownership: You take responsibility for outcomes, not just tasks.

  • Curiosity and courage: You ask the real questions and challenge assumptions, politely but firmly.

  • Coaching mindset: You grow people and share credit.

  • Adaptability: You’re comfortable when the tools change monthly.

  • Pragmatism: You ship what works.

Interview process

Interview with Recruiter (30 min)

1st Technical Interview (45 min)

2nd Technical Interview (45 min)

Final Interview with VP, AI Applied Solutions

Case Studies

Nimble Gravity Applied Anthropic Practice

About Nimble Gravity

Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.

Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.

Read the full description
Operator Senior Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and deploys AI applications, agents, integrations, and workflow automations that improve internal business operations.

Senior Posted 3 days ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Senior Forward Deployed Engineer (AI Enablement)

As a Forward Deployed Engineer, you will turn AI capabilities into practical solutions that improve how Reddit works across business and technical functions like Sales, Marketing, Business Development, and Finance. You will identify valuable business problems and own the engineering from discovery through production launch and adoption, with measurable impact on quality, speed, capacity, and cost.

This is an opportunity to build close to the people who use your work. Working with internal business teams and the AI Platform team, you will challenge existing workflows, make product and technical decisions, and ship AI applications, agents, integrations, and automations that employees can rely on.

You will write code, experiment quickly, and take responsibility for production quality. Your judgment will shape where AI adds value, where conventional automation is better, and what should remain a human decision. The components and insights you contribute will help other teams solve similar problems.

You will have room to own meaningful work, deepen your applied AI expertise, and see the results of what you build across Reddit.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems and improve how Reddit works.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with AI champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, current workflows, systems, data, and measures of success.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Required Qualifications

  • 5+ years building software, including AI applications, agents, automations, or internal tools.
  • Strong engineering fundamentals and production judgment; translates ambiguous business needs into solutions.
  • Hands-on agent development and deployment, including tool/API use, orchestration, state, and failure handling.
  • Enterprise integrations using MCP or comparable tool integration patterns.
  • Experience with LLM retrieval and structured outputs.
  • Reliable AI operations: cloud deployment, access controls, observability, evals, failure analysis, and improvement.
  • Clear technical and non-technical communication; explains tradeoffs and incorporates feedback.

Preferred Qualifications

  • Experience with enterprise business systems, internal tools, or embedded delivery.
  • Experience creating reusable components or helping teams adopt new tools.
  • Experience redesigning business workflows and measuring gains in quality, speed, capacity, or cost.
  • Experience building user-facing AI tools and driving adoption through feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200—$252,300 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Lead Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and leads deployment of AI applications, agents, integrations, and workflow automations that improve Reddit business functions.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Lead Forward Deployed Engineer (AI Enablement)

As a Lead Forward Deployed Engineer, you will own the vision for how applied AI solves business problems at Reddit. You will identify where AI can create the most value, set technical direction, and turn that vision into production capabilities that improve how the company works across its business and technical functions like Sales, Marketing, Business Development, and Finance.

This is an opportunity to shape a growing engineering practice with impact across Reddit. Working with business leaders and the AI Platform team, you will define priorities, challenge assumptions about existing workflows, and guide investments in AI applications, agents, and automations. Your decisions will connect emerging AI capabilities to measurable improvements in quality, speed, capacity, and cost.

This is a senior technical leadership role with room to influence strategy, grow others, and build lasting capabilities across the company. Your impact will come from the business problems you help Reddit solve and the teams you make more effective.

You will also lead through delivery: organizing  the work of engineers, mentoring engineers and technical leads, and establishing the architecture and engineering practices that help teams ship reliable solutions. You will remain hands-on in the most consequential work, using what you build and learn to shape shared capabilities that other teams can adopt.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems at Reddit.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, workflows, systems, data, and success measures.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Additional Lead Responsibilities

  • Stay current with advances in AI models, agents, tools, and deployment practices; translate promising capabilities into Reddit’s AI strategy, roadmap, and investment priorities.
  • Set the vision and technical direction for applying AI to business problems across Reddit; partner with business leaders and AI Platform to prioritize opportunities and scale measurable value.
  • Organize and sequence engineers’ work, clarifying ownership, dependencies, and milestones; build shared capabilities that improve delivery.
  • Mentor engineers and technical leads through design and code reviews, strengthening applied AI, system design, evals, and production judgment.

Required Qualifications

  • 8+ years building software, including automations, workflows, AI applications, agents, or internal tools.
  • Strong software engineering fundamentals and production judgment; ability to work through ambiguous business and technical discovery.
  • Experience with MCP, reusable tool integrations, and enterprise identity and access patterns.
  • Experience integrating APIs, data systems, enterprise tools, and workflow actions.
  • Hands-on experience building and deploying AI agents, including tool use, orchestration, state, and failure handling; production LLM experience with retrieval, structured outputs, evals, monitoring, and controls.
  • Demonstrated technical leadership and product judgment through architecture decisions, reviews, mentoring, and influence across teams.
  • Ability to prioritize ambiguous opportunities and communicate technical, business, and operational tradeoffs.
  • Experience creating a component, engineering practice, or architectural pattern adopted beyond your own project.
  • Ability to build trust with business stakeholders and establish clear decisions, responsibilities, and success measures.

P referred Qualifications

  • Experience in applied AI, forward-deployed engineering, internal platforms, or enterprise workflow modernization.
  • Experience improving engineering practices across a team or multiple teams.
  • Experience delivering business-critical workflows with auditability, sensitive data, or consequential automated actions.
  • Experience measuring workflow gains in quality, speed, capacity, or cost.
  • Experience driving AI adoption through user feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$194,600—$272,400 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Senior Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and deploys AI applications, agents, integrations, and workflow automations that improve internal business operations.

Senior Posted 3 days ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Senior Forward Deployed Engineer (AI Enablement)

As a Forward Deployed Engineer, you will turn AI capabilities into practical solutions that improve how Reddit works across business and technical functions like Sales, Marketing, Business Development, and Finance. You will identify valuable business problems and own the engineering from discovery through production launch and adoption, with measurable impact on quality, speed, capacity, and cost.

This is an opportunity to build close to the people who use your work. Working with internal business teams and the AI Platform team, you will challenge existing workflows, make product and technical decisions, and ship AI applications, agents, integrations, and automations that employees can rely on.

You will write code, experiment quickly, and take responsibility for production quality. Your judgment will shape where AI adds value, where conventional automation is better, and what should remain a human decision. The components and insights you contribute will help other teams solve similar problems.

You will have room to own meaningful work, deepen your applied AI expertise, and see the results of what you build across Reddit.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems and improve how Reddit works.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with AI champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, current workflows, systems, data, and measures of success.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Required Qualifications

  • 5+ years building software, including AI applications, agents, automations, or internal tools.
  • Strong engineering fundamentals and production judgment; translates ambiguous business needs into solutions.
  • Hands-on agent development and deployment, including tool/API use, orchestration, state, and failure handling.
  • Enterprise integrations using MCP or comparable tool integration patterns.
  • Experience with LLM retrieval and structured outputs.
  • Reliable AI operations: cloud deployment, access controls, observability, evals, failure analysis, and improvement.
  • Clear technical and non-technical communication; explains tradeoffs and incorporates feedback.

Preferred Qualifications

  • Experience with enterprise business systems, internal tools, or embedded delivery.
  • Experience creating reusable components or helping teams adopt new tools.
  • Experience redesigning business workflows and measuring gains in quality, speed, capacity, or cost.
  • Experience building user-facing AI tools and driving adoption through feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200—$252,300 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Functional Lead, AI & Agentforce Delivery at NeuraFlash

Leads customer-facing Salesforce Agentforce and AI implementation projects, managing delivery, stakeholders, strategy, and AI tooling.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are hiring for a Functional Lead, AI & Agentforce Delivery with a strong understanding of Salesforce & AI solutions who will manage and support customer-facing Agentforce and AI implementation projects, in particular implementation projects leveraging NeuraFlash products and solution accelerators. The ideal candidate has the ability to plan and think strategically, as well as dive into project details to manage the project on the ground. The AI & Agentforce Functional Lead is professional and confident in front of critical customer stakeholders. Ideal candidates will have a strong analytical, consultative mindset and thrive in an agile environment. They will also have AI tooling experience to leverage in project delivery. If you appreciate working with cutting edge technology and delivering exciting new solutions - this role is for you!

You’ll have the opportunity to:

Manage overall delivery of Agentforce and AI implementation projects, in particular implementation projects leveraging NeuraFlash products and solution accelerators. You will act as functional lead on the project to oversee and shape the overall solution and manage day to day work and customer relationships. You will:

  • Act as a “thought leader” for our customers, guiding the customer and NeuraFlash team in the definition of use cases and business outcomes
  • Smoothly transition customers from the sales process to project delivery. This includes: Reviewing the SOW and any partner-funding POs, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
  • Plan, monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects
  • Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships
  • Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders
  • Manage NeuraFlash project team members in the delivery of the solution
  • Readout documented and measured outcomes for live solutions prior to project closeout
  • Stay informed on Agentic Division internal initiatives, products, and solutions to foster innovation and efficiencies on your projects

Required Qualifications:

  • 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery
  • Outstanding verbal and written communication skills to audiences of all levels
  • Experience working in a professional services/consulting environment
  • Experience leading delivery as project manager or scrum leader
  • Experience with estimation/sizing and SOW/Change Order contracting
  • Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications
  • Demonstrated track record of writing SOWs and Change Requests and managing scope

Preferred Skills:

  • Bachelor’s Degree in Business, Engineering, Information Technology or Management

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of NeuraFlash, Part of Accenture?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Read the full description
Operator Senior Manager of Commercial Systems (REMOTE) at EnableComp

Owns and evolves Salesforce, HubSpot, Gong, Clay, and Accord while automating commercial workflows and integrating AI across revenue operations.

Senior Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Senior Manager, Commercial Systems is responsible for owning and evolving the commercial systems that power EnableComp’s go-to-market engine — Salesforce, HubSpot, Gong, Clay, and Accord. This role treats the commercial stack as a product: a connected operating system that should get smarter, faster, and more automated every quarter, not just kept running. The ideal candidate is the owner and steward of how EnableComp’s revenue systems talk to each other, and increasingly, how AI does the connecting — using tools like Claude to redesign workflows and reduce manual work across the commercial organization, not just administer existing configuration.

JOB RESPONSIBILITIES

  • Serve as platform owner for Salesforce (system of record), HubSpot (marketing/demand gen), Gong (conversation intelligence), Clay (data enrichment/workflow automation), and Accord (mutual action plans/deal execution).
  • Partner with Sales, Marketing, RevOps, and Client Success leadership to prioritize the systems roadmap and translate business requirements into technical specs and developer handoffs.
  • Develop and maintain the integration design across these tools — object models, data flows, triggers, and automations — so information moves cleanly from first touch to closed-won to renewal.
  • Analyze and translate GTM strategy into system design: new motions, territory or segmentation changes, and reporting needs all become clean, scalable configuration, not spaghetti workarounds.
  • Lead the use of AI (Claude and similar tools) as a core part of how the team works — building AI-assisted workflows, automations, and internal tools that reduce manual admin work across the commercial org.
  • Conduct data integrity and governance reviews across the stack: field standards, deduplication, permissioning, and audit-readiness.
  • Coordinate dashboards and reporting that give leadership real-time visibility into pipeline health, forecast accuracy, and rep performance.
  • Evaluate and pilot new RevTech and AI capabilities, building the business case and rollout plan for anything recommended.
  • Identify and manage the systems side of the deal lifecycle — pipeline stages, forecasting categories, quoting/CPQ-adjacent workflows, and MAP/mutual-close-plan tooling via Accord.

REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent experience considered)
  • 5+ years administering or managing Salesforce in a commercial/RevOps context (certifications a plus, not required)
  • Hands-on experience with HubSpot, Gong, and ideally Clay and/or Accord (or clearly transferable tools in the same category)
  • Real, demonstrated experience using AI tools (Claude, ChatGPT, or similar) to build workflows, automate tasks, or transform how a system or team operates — not just casual use
  • Strong SQL/SOQL or equivalent query fluency, and comfort translating messy business asks into clean data models
  • Experience writing technical specs and partnering with developers or implementation vendors to ship system changes
  • Excellent cross-functional communication skills; healthcare, RCM, or complex B2B sales environment experience is a plus
  • Timely and regular attendance.
  • Equivalent combination of education and experience will be considered
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

  • Minimal travel required (occasional on-site collaboration or team events).
  • Ability to work independently with minimal supervision in a fast-paced, evolving environment.
  • A product mindset — comfortable owning a roadmap, prioritizing competing requests, and iterating based on feedback; genuine curiosity about applying AI to eliminate manual, repetitive work
  • Practices and adheres to EnableComp’s Core Values, Vision and Mission.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operator Senior Manager of Commercial Systems (REMOTE) at EnableComp

Owns and evolves Salesforce, HubSpot, Gong, Clay, and Accord while automating commercial workflows and integrating AI across revenue operations.

Senior Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Senior Manager, Commercial Systems is responsible for owning and evolving the commercial systems that power EnableComp’s go-to-market engine — Salesforce, HubSpot, Gong, Clay, and Accord. This role treats the commercial stack as a product: a connected operating system that should get smarter, faster, and more automated every quarter, not just kept running. The ideal candidate is the owner and steward of how EnableComp’s revenue systems talk to each other, and increasingly, how AI does the connecting — using tools like Claude to redesign workflows and reduce manual work across the commercial organization, not just administer existing configuration.

JOB RESPONSIBILITIES

  • Serve as platform owner for Salesforce (system of record), HubSpot (marketing/demand gen), Gong (conversation intelligence), Clay (data enrichment/workflow automation), and Accord (mutual action plans/deal execution).
  • Partner with Sales, Marketing, RevOps, and Client Success leadership to prioritize the systems roadmap and translate business requirements into technical specs and developer handoffs.
  • Develop and maintain the integration design across these tools — object models, data flows, triggers, and automations — so information moves cleanly from first touch to closed-won to renewal.
  • Analyze and translate GTM strategy into system design: new motions, territory or segmentation changes, and reporting needs all become clean, scalable configuration, not spaghetti workarounds.
  • Lead the use of AI (Claude and similar tools) as a core part of how the team works — building AI-assisted workflows, automations, and internal tools that reduce manual admin work across the commercial org.
  • Conduct data integrity and governance reviews across the stack: field standards, deduplication, permissioning, and audit-readiness.
  • Coordinate dashboards and reporting that give leadership real-time visibility into pipeline health, forecast accuracy, and rep performance.
  • Evaluate and pilot new RevTech and AI capabilities, building the business case and rollout plan for anything recommended.
  • Identify and manage the systems side of the deal lifecycle — pipeline stages, forecasting categories, quoting/CPQ-adjacent workflows, and MAP/mutual-close-plan tooling via Accord.

REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent experience considered)
  • 5+ years administering or managing Salesforce in a commercial/RevOps context (certifications a plus, not required)
  • Hands-on experience with HubSpot, Gong, and ideally Clay and/or Accord (or clearly transferable tools in the same category)
  • Real, demonstrated experience using AI tools (Claude, ChatGPT, or similar) to build workflows, automate tasks, or transform how a system or team operates — not just casual use
  • Strong SQL/SOQL or equivalent query fluency, and comfort translating messy business asks into clean data models
  • Experience writing technical specs and partnering with developers or implementation vendors to ship system changes
  • Excellent cross-functional communication skills; healthcare, RCM, or complex B2B sales environment experience is a plus
  • Timely and regular attendance.
  • Equivalent combination of education and experience will be considered
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

  • Minimal travel required (occasional on-site collaboration or team events).
  • Ability to work independently with minimal supervision in a fast-paced, evolving environment.
  • A product mindset — comfortable owning a roadmap, prioritizing competing requests, and iterating based on feedback; genuine curiosity about applying AI to eliminate manual, repetitive work
  • Practices and adheres to EnableComp’s Core Values, Vision and Mission.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operator Senior Manager of Commercial Systems (REMOTE) at EnableComp

Owns and evolves Salesforce, HubSpot, Gong, Clay, and Accord while automating commercial workflows and integrating AI across revenue operations.

Senior Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Senior Manager, Commercial Systems is responsible for owning and evolving the commercial systems that power EnableComp’s go-to-market engine — Salesforce, HubSpot, Gong, Clay, and Accord. This role treats the commercial stack as a product: a connected operating system that should get smarter, faster, and more automated every quarter, not just kept running. The ideal candidate is the owner and steward of how EnableComp’s revenue systems talk to each other, and increasingly, how AI does the connecting — using tools like Claude to redesign workflows and reduce manual work across the commercial organization, not just administer existing configuration.

JOB RESPONSIBILITIES

  • Serve as platform owner for Salesforce (system of record), HubSpot (marketing/demand gen), Gong (conversation intelligence), Clay (data enrichment/workflow automation), and Accord (mutual action plans/deal execution).
  • Partner with Sales, Marketing, RevOps, and Client Success leadership to prioritize the systems roadmap and translate business requirements into technical specs and developer handoffs.
  • Develop and maintain the integration design across these tools — object models, data flows, triggers, and automations — so information moves cleanly from first touch to closed-won to renewal.
  • Analyze and translate GTM strategy into system design: new motions, territory or segmentation changes, and reporting needs all become clean, scalable configuration, not spaghetti workarounds.
  • Lead the use of AI (Claude and similar tools) as a core part of how the team works — building AI-assisted workflows, automations, and internal tools that reduce manual admin work across the commercial org.
  • Conduct data integrity and governance reviews across the stack: field standards, deduplication, permissioning, and audit-readiness.
  • Coordinate dashboards and reporting that give leadership real-time visibility into pipeline health, forecast accuracy, and rep performance.
  • Evaluate and pilot new RevTech and AI capabilities, building the business case and rollout plan for anything recommended.
  • Identify and manage the systems side of the deal lifecycle — pipeline stages, forecasting categories, quoting/CPQ-adjacent workflows, and MAP/mutual-close-plan tooling via Accord.

REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent experience considered)
  • 5+ years administering or managing Salesforce in a commercial/RevOps context (certifications a plus, not required)
  • Hands-on experience with HubSpot, Gong, and ideally Clay and/or Accord (or clearly transferable tools in the same category)
  • Real, demonstrated experience using AI tools (Claude, ChatGPT, or similar) to build workflows, automate tasks, or transform how a system or team operates — not just casual use
  • Strong SQL/SOQL or equivalent query fluency, and comfort translating messy business asks into clean data models
  • Experience writing technical specs and partnering with developers or implementation vendors to ship system changes
  • Excellent cross-functional communication skills; healthcare, RCM, or complex B2B sales environment experience is a plus
  • Timely and regular attendance.
  • Equivalent combination of education and experience will be considered
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

  • Minimal travel required (occasional on-site collaboration or team events).
  • Ability to work independently with minimal supervision in a fast-paced, evolving environment.
  • A product mindset — comfortable owning a roadmap, prioritizing competing requests, and iterating based on feedback; genuine curiosity about applying AI to eliminate manual, repetitive work
  • Practices and adheres to EnableComp’s Core Values, Vision and Mission.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description