Description

HEY THERE!

We are Mercedes-Benz.io. Our mission is to ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.

We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.

IN THIS ROLE YOU WILL

In this role you will support the customer-centric perspective of our product development cycle. With the guidance of experienced User Researchers, you will learn how to plan, conduct and analyse user research to generate insights about our users and target groups. On a day-to-day basis, you will contribute to user studies, help analyse collected data and support your team in making user-informed product decisions.

This is a 6‑month paid internship focused on practical experience, learning on the job, and close collaboration with the team.

AS A USER RESEARCH INTERN YOU WILL

• Support your cross-functional product team in gaining customer insights to develop customer-centric products

• Help translate business questions into research goals and study requirements

• Assist in preparing and running user studies (e.g. interviews, surveys, usability tests), from setup to analysis

• Contribute to analysing qualitative and quantitative data and synthesising findings into insights

• Support the preparation of research outputs (presentations, summaries, documentation) for product teams

• Collaborate closely with colleagues from different disciplines (design, product & project management, data analysis)

• Help ensure research data is well-documented and understandable so product teams can act on customer needs

Requirements

TO SUCCEED YOU NEED

• Recently completed Bachelor degree in a relevant field, e.g. psychology, business psychology, design, human–computer interaction, social sciences, marketing, or statistics

• Basic understanding of user research methods (qualitative and quantitative); first hands-on experience is a plus

• Experience in data analysis using Excel

• Good communication skills and the ability to structure and present insights clearly

• Curiosity, empathy for users and a strong interest in digital products

There will be big smiles if you

• Show initiative and curiosity, and are eager to learn from feedback

• Have basic knowledge of agile working methods (e.g. Scrum) or interest in how product teams work

• Have first theoretical or practical exposure to hypotheses-driven thinking, analytics or experimentation (e.g. A/B testing)

• Have gained initial experience in digital product development through projects, student jobs or internships

YOU WILL BE HAPPY WITH

• Open-source software

• No top-down hierarchy. We trust in your self-organization

• Colleagues that are as smart, hardworking and driven as you

• An amazing open-minded and informal culture with the backup of a giant company like Mercedes-Be

• Paid internship with a detailed program for a higher learning curve.

• Much more cool stuff …

THIS IS WHAT OUR PROCESS LOOKS LIKE

• Screening call with our recruiter to get to know your motivation & your experience

• Technical interview

• Final Interview

• Offer

WHAT YOU’LL NEED TO KNOW ABOUT US

Mercedes-Benz.io develops software and technology for the digital platforms of Mercedes-Benz. Our main products are the Mercedes-Benz Website worldwide, the e-commerce platform, digital services and aftersales solutions.

We have a fantastic team with people from all over the world. We encourage frequent collaboration and pairing across disciplines. English is the main working language.

Mercedes-Benz.io is an equal opportunities employer. We believe that diverse experiences and a broad collective perspective lead to a better company culture and better products.